Customer Satisfaction Survey-Kotzebue.pdf
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- Solicitation number
- 697DCK-24-R-00258
About this file
This document is a Customer Satisfaction Survey for a federal contract opportunity. The survey is being conducted by the contractor for the Federal Aviation Administration (FAA) solicitation 697DCK-24-R-00258 for janitorial services at FAA facilities in Kotzebue, Alaska. The survey asks the customer to rate the contractor's overall service performance, responsiveness to customer needs, problem solving capabilities, and the performance of on-site employees. The survey responses are required to be submitted directly to the FAA Contracting Officer, Angela Furukawa, by April 25, 2024. The related federal contract opportunity is a small business set-aside solicitation for a firm-fixed price contract for base year plus four option years. Questions on the solicitation must be submitted in writing to the Contracting Officer by April 9, 2024, and proposals are due by April 26, 2024.
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697DCK-24-R-00258-Kotzebue janitorial
Customer Satisfaction Survey Date: ___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by __April 25, 2024______________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name: _______________________________________________ Date: ________________________
Contact: ________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND EMAILED
DIRECTLY BY THE CUSTOMER REFERENCE TO: ANGELA.FURUKAWA@FAA.GOV
File details come from the government source that posted it. Updated .