Customer Satisfaction Survey.pdf

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Janitorial Services at Various FAA Facilities in Southwest Bethel in Alaska.
Solicitation number
697DCK-22-R-00185
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This request for proposal solicits janitorial services at various Federal Aviation Administration facilities in Southwest Bethel, Alaska. The services include general janitorial duties for administrative spaces as well as enhanced COVID-19 cleaning for specific facilities. The contract is set aside for an 8(a) contractor and covers a base year plus four option years with firm fixed pricing. Offerors must submit responses by April 7th, including past experience, pricing details, and certifications. The Department of Transportation Federal Aviation Administration Southwestern Region will evaluate the proposals and award the contract for janitorial services at its facilities in Southwest Bethel, Alaska.

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697DCK-22-R-00185

Customer Satisfaction Survey Date: ___________

________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.

Your input is important to us and responses are required by __April 7, 2022______________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.

Please rate your current level of satisfaction with the overall service performance:

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)

Comments: __________________________________________________________________________________________________

How quickly do we respond to your needs, requests, or complaints?

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)

Comments: __________________________________________________________________________________________________

How would you rate the problem solving capabilities and follow-up of our Operations Management?

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)

Comments: __________________________________________________________________________________________________

How would you rate the performance of our on-site employees providing various services for your facility?

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)

Comments: __________________________________________________________________________________________________

Organization Name: _______________________________________________ Date:________________________

Contact: ________________________________________________________

Phone #:________________________________________________________

Thank you for completing this survey.

THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND

EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:

Angela.Furukawa@faa.gov

File details come from the government source that posted it. Updated .