Customer Satisfaction Survey.pdf
PDF 136 KB Posted
- Solicitation number
- 697DCK-24-R-00350
About this file
This document is a Customer Satisfaction Survey for a federal contract opportunity, Solicitation #697DCK-24-R-00350, for snow removal and landscaping services at the BCT (TRACON) in Merrimack, NH. The survey is intended to be completed by a customer who has previously received services from the company submitting a proposal for this opportunity. The survey asks the customer to rate the contractor's timeliness, responsiveness, problem-solving capabilities, and overall service performance on a scale from 1 (Unacceptable) to 5 (Excellent). The customer is also requested to provide any relevant comments. This survey must be submitted directly to the Contracting Specialist or Contracting Officer, and any surveys received directly from the bidding company will not be accepted. The related federal contract opportunity involves providing all labor, supplies and materials for snow removal and landscaping services at the BCT (TRACON) in Merrimack, NH. A site visit is scheduled for June 25, 2024, and the solicitation will close on July 11, 2024.
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Other files
| File | Type | Posted |
|---|---|---|
| 697DCK-24-R-00350 Amendment 00002.pdf | ||
| Questions and Answers for BCT snow removal site visit.docx | DOCX document | |
| Appendix 0002-Frequency Chart Landscaping.xlsx | XLSX spreadsheet | |
| Appendix 0001 site map.pptx | PPTX presentation | |
| Updated Pricing Attachment 00001.xlsx | XLSX spreadsheet | |
| 697DCK-24-R-00350 Amendment 00001.pdf | ||
| Updated Site Visit Details and Instructions.pdf | ||
| Site Visit Details and Instructions.pdf | ||
| 697DCK-24-R-00350_Final.pdf | ||
| Pricing Attachment 00001.xlsx | XLSX spreadsheet | |
| Specifications 5_9_2024.pdf | ||
| Wage Rates Base Year Merrimack NH.pdf | ||
| Contractor Staffing Access Questionnaire.pdf |
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Text version
Customer Satisfaction Survey
Solicitation # 697DCK-24-R-00350; Snow removal and landscaping Services for BCT (TRACON) in Merrimack, NH
1.Name of Company Submitting Proposal____________________________________________
2.Name of Company Providing Survey_______________________________________________
3.Past Performance Contract# referenced for this Survey:______________________________
4.Type of Services Provided:__________________________________________
5.ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________ I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1) Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
3. How would you rate the problem-solving capabilities and follow-up of this contractor’s Operations Management?
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Kristen.ctr.Moran@faa.gov and submit them with your solicitation package. The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
File details come from the government source that posted it. Updated .