Customer Satisfaction Survey.pdf

PDF 179 KB Posted

Attached to
Reading ATCT and Allentown ATCT Janitorial Services
Solicitation number
697DCK-21-R-00267
Issued by

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RFO # 697DCK-21-R-00267

Customer Satisfaction Survey Date:

Site manager/Buyer, on behalf of, Company Name, is submitting a proposal on a Federal Aviation

Administration solicitation for janitorial services at the ATCT in Reading, PA and Allentown, PA. Part of our evaluations process requires information on the firm’s past performance. Your input is important to

us. Your assistance is greatly appreciated.

Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?

______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)

______Unacceptable (1)

Comments:

How quickly does this contractor respond to your needs, requests, or complaints?

How would you rate the problem solving capabilities and follow-up of this contractor’s Operations

Management?

Please rate your current level of satisfaction with the overall service performance of this contractor:

File details come from the government source that posted it. Updated .