Customer Satisfaction Survey.docx

DOCX document 13 KB Posted

Attached to
Landscaping services in Miami and Ft Lauderdale
Solicitation number
697DCK-21-R-00466
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This document includes a customer satisfaction survey and details of a federal contract opportunity for landscaping services. The Federal Aviation Administration is soliciting proposals for landscaping services at several sites in Miami and Fort Lauderdale, Florida under solicitation number 697DCK-21-R-00466. A contractor has provided a customer's name as a reference for this opportunity, and the customer is being asked to complete the satisfaction survey by November 16th to rate their experience with the contractor's performance, responsiveness, problem solving and management capabilities, and whether they would recommend the contractor for future awards. Details of the opportunity include attachments laying out the solicitation, statement of work, and wage determinations for Broward and Miami-Dade counties. Proposers must fill out all required materials in Sections I and K and follow the instructions in Sections L and M of the solicitation.

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FAA RFP # 697DCK-21-R-00466 Landscaping Services for Miami and Ft Lauderdale Facilities Performance Customer Satisfaction Survey Date: 11/03/2021

_________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluations process requires information on the firm’s past performance. Your input is important to us. Please return by 5pm Thursday, November 16 for inclusion of this evaluation. Your assistance is greatly appreciated.

Please rate your current level of satisfaction with the overall service performance of this contractor:

______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)

______Unacceptable (1)

Comments: ______________________________________________________________________

How quickly does this contractor respond to your needs, requests, or complaints?

______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)

______Unacceptable (1)

Comments: ______________________________________________________________________

How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?

______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)

______Unacceptable (1)

Comments: ______________________________________________________________________

Would you be pleased to see this contractor awarded another contract at your facility for the same service?

_______Yes _______ No

Comments: ______________________________________________________________________

Organization Name: ________________________________________ Date: __________________

Contact: _________________________________________________

Phone #: ________________________________________________

File details come from the government source that posted it. Updated .