Customer Satisfaction Survey updated 11-18-21.docx
DOCX document 13 KB Posted
- Attached to
- Landscaping services in Miami and Ft Lauderdale
- Solicitation number
- 697DCK-21-R-00466
About this file
This customer satisfaction survey and related federal solicitation seek landscaping services for sites in Miami and Fort Lauderdale, Florida. The Federal Aviation Administration is soliciting proposals for landscaping services at several of its facilities, with a response deadline of December 6th, 2021. The survey asks current or past customers to rate their satisfaction with a contractor's overall performance, responsiveness, problem-solving abilities, and whether they would recommend the contractor for future work. Respondents are asked to provide comments and return the completed survey by December 6th for consideration in the contractor evaluations. Accompanying documents include the full solicitation, statement of work, and wage determinations for the applicable counties.
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Other files
| File | Type | Posted |
|---|---|---|
| Answers to vendor questions 11-30-21.docx | DOCX document | |
| 697DCK-21-R-00466 amendment 0002.pdf | ||
| Vaccination clause 3.2.1.5-5 (Interim- Nov 2021).docx | DOCX document | |
| 697DCK-21-R-00466 Amendment 0001.pdf | ||
| WD 2015-4535 Broward County Rev. 19 10-20-21.pdf | ||
| WD 2015-4543 Dade cty FL Rev. 18 (10-20-21).pdf | ||
| WD 2015-4535 Broward cty FL Rev. 18 (07-21-21).pdf | ||
| Procurement Schedule 11-03-21.docx | DOCX document | |
| Customer Satisfaction Survey.docx | DOCX document | |
| 697DCK-21-R-00466.pdf | ||
| WD 2015-4543 Dade cty FL Rev. 17 (07-21-21).pdf | ||
| SOW 10-28-21.pdf |
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Text version
FAA RFP # 697DCK-21-R-00466 Landscaping Services for Miami and Ft Lauderdale Facilities Performance Customer Satisfaction Survey Date: 11/18/2021
_________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluations process requires information on the firm’s past performance. Your input is important to us. Please return by 5pm Monday, December 6 for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance of this contractor:
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments: ______________________________________________________________________
How quickly does this contractor respond to your needs, requests, or complaints?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments: ______________________________________________________________________
How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments: ______________________________________________________________________
Would you be pleased to see this contractor awarded another contract at your facility for the same service?
_______Yes _______ No
Comments: ______________________________________________________________________
Organization Name: ________________________________________ Date: __________________
Contact: _________________________________________________
Phone #: ________________________________________________
File details come from the government source that posted it. Updated .