Customer Satisfaction Survey.docx
DOCX document 29 KB Posted
- Solicitation number
- 697DCK-23-R-000482
About this file
This document contains a customer satisfaction survey template for a snow removal services contract opportunity with the Federal Aviation Administration. The survey requests ratings on a scale of 1 to 5 for timely completion of services, response to needs and complaints, problem solving and follow-up capabilities, and overall satisfaction. It includes the solicitation number 697DCK-23-R-000482 for snow removal at the SYR ATCT in Syracuse, NY and instructs that completed surveys be submitted directly to the contracting specialist or officer via email. Respondents are asked to provide their company name, the name of the company being surveyed, and the contract number for the services being rated.
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Other files
| File | Type | Posted |
|---|---|---|
| Attachment 0001_Pricing.xlsx | XLSX spreadsheet | |
| Wage Rate_Base Year.pdf | ||
| 697DCK-23-R-00482_revised per Legal 8_1_2023.pdf | ||
| Statement of Work_final version 8_1_23.pdf | ||
| Contractor Staffing Access Questionnaire.pdf |
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Text version
Customer Satisfaction Survey Solicitation # 697DCK-23-R-00482 Snow removal services Syracuse, NY
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Kristen.ctr.Moran@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
File details come from the government source that posted it. Updated .