Customer Satisfaction Survey_697DCK-26-R-00221.pdf
PDF 163 KB Posted
- Attached to
- UPP VOR Tree Trimming Services Federal contract opportunity
- Solicitation number
- 697DCK-26-R-00221
About this file
This is a Customer Satisfaction Survey template for Federal Aviation Administration (FAA) solicitation 697DCK-26-R-00221, issued on June 23, 2026. The survey is designed to collect past performance feedback from customer references provided by vendors submitting proposals for janitorial services contracts. Completed surveys must be submitted directly to the FAA Contracting Officer, John G, at John.G-CTR.Space@faa.gov by July 23, 2026, with the solicitation number and vendor name included in the email subject line. Surveys submitted directly by the bidding vendor will not be accepted.
The survey requests identification information including the vendor name, customer company name, past performance contract number, type of services provided, and annual dollar amount of the referenced contract. Respondents rate four specific performance areas on a five-point scale (Excellent, Very Good, Good, Needs Improvement, Unacceptable): overall service performance, responsiveness to needs and complaints, problem-solving capabilities and follow-up by Operations Management, and performance of on-site employees providing janitorial services. Each rating category includes space for comments. The survey indicates this solicitation involves janitorial services contracts with the FAA.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| SOW_UPP VOR Tree Trimming_697DCK-26-R-00221.pdf | ||
| WD2015-5691-27 Kauai 05-13-2026.pdf | ||
| Solicitation_697DCK-26-R-00221.pdf | ||
| Contractor Staffing Access Questionnaire_697DCK-26-R-00221.pdf |
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Text version
Customer Satisfaction Survey Solicitation # 697DCK-26-R-00221 Date: 6/23/2026
Please submit this Survey via email to the Contracting Officer at this email address:
John.G-CTR.Space@faa.gov by July 23, 2026
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions person named above. Please ensure that the Solicitation Number and Vendor Name are in the subject line of the email. Any surveys received directly from the Vendor bidding on this solicitation will not be accepted.
Solicitation No. 697DCK-26-R-00221
Your name has been provided as a customer reference in a proposal on a Federal Aviation Administration solicitation.
Part of our evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by the stated in the footer of this document for inclusion of this evaluation. Your assistance is greatly appreciated.
1. Name of Vendor Submitting Proposal:
2. Name of Company/Customer Responding to Survey:
3. Past Performance Contract# referenced for this Survey:
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract:
Name of the Persons (Company/Customer) Submitting this Survey:
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Reviewer: Date:
Contact:
Phone No.:
E-Mail:
Solicitation # 697DCK-26-R-00221 Date: 6/23/2026
Please submit this Survey via email to the Contracting Officer at this email address:
John.G-CTR.Space@faa.gov by July 23, 2026
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions person named above. Please ensure that the Solicitation Number and Vendor Name are in the subject line of the email. Any surveys received directly from the Vendor bidding on this solicitation will not be accepted.
Please rate your current level of satisfaction with our overall service performance:
□ Excellent (5) □ Very Good (4) □ Good (3) □ Needs Improvement (2) □ Unacceptable (1)
Comments:
How quickly do we respond to your needs, requests, or complaints?
How would you rate the problem solving capabilities and follow-up of our Operations Management?
How would you rate the performance of our on-site employees providing janitorial services for your facility?
Thank you for completing this survey.
File details come from the government source that posted it. Updated .