Customer Satisfaction Survey_697DCK-24-R-00397.docx
DOCX document 17 KB Posted
- Solicitation number
- 697DCK-24-R-00397
About this file
This document is a Customer Satisfaction Survey that is part of the evaluation process for a federal contract opportunity with the Federal Aviation Administration (FAA). The survey is to be completed by a customer reference for a contractor submitting a proposal on Solicitation Number 697DCK-24-R-00397 for recycling and trash removal services at the ZLA ARTCC in Palmdale, CA. The survey requests the customer reference to rate the contractor's overall service performance, responsiveness, problem-solving capabilities, and the performance of on-site employees. The survey responses are due by a specified date and time and should be emailed directly to the FAA contact, Noemi Edwards. The federal contract opportunity has a solicitation number of 697DCK-24-R-00397, involves providing recycling and trash removal services at the ZLA ARTCC in Palmdale, CA, and has a site visit scheduled for August 21, 2024, with questions due by August 28, 2024, and proposals due by September 4, 2024.
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Other files
| File | Type | Posted |
|---|---|---|
| 697DCK-24-R-00397 Final.pdf | ||
| Trash collection SOW for ZLA ARTCC.docx | DOCX document | |
| Wage Rates Base Year.pdf | ||
| Contractor Staffing Access Questionnaire.pdf |
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Text version
697DCK-24-R-00397
Customer Satisfaction Survey Date:___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by _________________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
noemi.edwards@faa.gov
File details come from the government source that posted it. Updated .