Customer Satisfaction Survey 697DCK-20-R-00401.pdf
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- Solicitation number
- 697DCK-20-R-00401
About this file
This request for proposal seeks janitorial services for various Federal Aviation Administration facilities in Southwest Bethel, Alaska. Offerors must provide janitorial services as outlined in the statement of work, including level 2 COVID-19 cleaning for administrative spaces and specific facilities. The base year contract plus four option years will be firm-fixed price. The solicitation number is 697DCK-20-R-00401 and is set aside for 8(a) contractors.
Offerors must submit responses by October 22, 2020 including a price schedule, representations and certifications, and references for past similar projects. The contracting officer will evaluate responses and customer satisfaction surveys due by October 19, 2020. The principal NAICS code is 561720 for janitorial services. The contracting agency is the Department of Transportation Federal Aviation Administration Southwestern Region located in Des Moines, Washington.
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Other files
| File | Type | Posted |
|---|---|---|
| Section B Pricing Schedule for Level 2 Covid19.xlsx | XLSX spreadsheet | |
| 697DCK-20-R-00401- RFO-SOW-WD.pdf | ||
| Section B Pricing Schedule for Base plus four option years.xlsx | XLSX spreadsheet |
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CUSTOMER SATISFACTION FORM
pg. 1
RFO# 697DCK-20-R-00401: Janitorial Services at Various FAA Facilities in Southwest Bethel in Alaska.
Performance Customer Satisfaction Survey
Date:
_______________(Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluations process requires information on the firm’s past performance. Your input is important to us 10/19/2020 @ 14:00 pm (PST) (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance of this contractor:
___Excellent (5) ___Very Good (4) ____ Good (3) ____Needs Improvement (2) ___Unacceptable (1)
Comments: ________________________________________________________________________
How quickly does this contractor respond to your needs, requests, or complaints?
___Excellent (5) ___Very Good (4) ____ Good (3) ____Needs Improvement (2) ___Unacceptable (1)
Comments: ________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of this contractor’s Operations
Management?
___Excellent (5) ___Very Good (4) ____ Good (3) ____Needs Improvement (2) ___Unacceptable (1)
Comments: ________________________________________________________________________
How would you rate the contractor’s response to contract start up work such as badging, equipment delivery, and schedule and product submission?
___Excellent (5) ___Very Good (4) ____ Good (3) ____Needs Improvement (2) ___Unacceptable (1)
Comments: ________________________________________________________________________
Would you be pleased to see this contractor awarded another contract at your facility for the same service?
____Yes____ NO
Comments: ________________________________________________________________________
CUSTOMER SATISFACTION FORM
pg. 2
Organization Name: _____________________________
Contact Name: ______________________________________
Phone #: _____________________________________
Date: _________________________________________
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND SEND DIRECTLY TO:
SAMAN SRAON AT SAMANDEEP.CTR.SRAON@FAA.GOV
mailto:SAMANDEEP.CTR.SRAON@FAA.GOV
File details come from the government source that posted it. Updated .