Curricula - Concepts in Dental Clinic Management Area Dental Officer Concepts.docx

Concepts in Dental Clinic Management I Curriculum Day 1

· Introductions, Logistics, Course Overview

· Defining an IHS Dental Chief’s Job

· Transitioning from Clinician to Supervisor- Crafting Your Career and Personal Development

· Expectations, Issues

· Clinical Efficiency and Effectiveness Intro Day 2

· Successful Indian Health Program- Group

· Assessment of Your Clinic’s Efficiency and Effectiveness

· Analysis/Improvement of Your Clinic’s Efficiency and Effectiveness

· Presentations of Lessons Learned/Participants in Groups

· Employee Engagement- Your Key to Productivity and Satisfaction

· Social Intelligence Part I

· Management Basics Day 3

· Recruiting

· Your Budget-Where the Money Comes From

· Monitoring your Budget, Commitment Registers, Third Party Spending Plan

· Employee Performance Management

· Performance Expectations, Plans, PMAPs

· Performance Appraisals w/ Exercise

· Personnel Issues

· Standards of Conduct [Conduct vs. Performance] Day 4

· Personnel Issues Continued

· Conducting an Investigation

· Progressive Discipline

· Awards, [Criteria, Pay for Performance and Writing Exercise]

· Running a Staff Meeting- Champany

· Participant Meeting Presentations

• Info sharing [Who and How]

• What to Change/Improve [Dictatorial, Democratic, Work Group?]

• Progress update [Who, When, How]

· Your Network- Chiefs’ Listserve, Chiefs’ Conference Calls, Chiefs’ Web Site other Contact

Concepts in Dental Clinic Management II Curriculum

· Introductions, Logistics, Course Overview

· The Changing World/Learning How to Learn/Information Literacy

· Attendee Intro- What’s Worked, What Hasn’t, What Haven’t You Tried from Concepts I?

· Career Development, For You

· Expectations, Issues

· Clinical Efficiency and Effectiveness Intro Day 2

· Analysis of Your Clinic’s Efficiency and Effectiveness

· Group Projects- Participants with Similar Improvement Areas

· Improvement Plan for Your Clinic [How to improve and what you’ll need] – Participants

· Public Presentations/Art of Explanation

· Presentations of Plans [Why you want to make a change]- Groups of Participants

· Building Relationships

· Managing Change and Transition [and Staff Challenges] Day 3

· Facilitating/Mediating Staff Conflicts

· Tort Claims

· Your Budget

· Increasing Third Party Revenues [And Your Budget]

· Your Budget

· Business Case Analysis [BCA Exercise]

· Hiring Pat Registration/Receptionist

· Changing your staffing pattern [DA’s vs RDH’s vs DDS]

· Third Pty $ to hire contractor/team

· BCA for your efficiency change issue

· Personnel Issues

· Leave Restriction

· Employees with Performance Issues Day 4

· Managing the Generation Mix

· Credentialing and Privileging

· P.I. For Privileging

· Patient Complaints [Written and in-person response]

· Negotiation Basics

· Networking, Garnering Support and Marketing Your Program

Concepts in Dental Clinic Management III Curriculum

· Introductions, Logistics, Course Overview, Course Project

· Your Current Leadership Situations as Chief

· Personal Management and Leadership Mastery- “Shark School”

· Expectations, Issues Day 2

· Creating a Learning Culture

· Knowledge Management

· Getting Your Message to Stick

· Using Information/Data for Decisions

· Primal Leadership & Six Influence Strategies

· Motivational Interviewing Day 3

· Advanced Conversation Skills

· Negotiation Strategies of the FBI

· Psychological Safety in Your Clinic

· Conflict Management Beyond Mediation

· Teams in Healthcare

· The Power of Questions Day 4

· Delegation- Constructive, Developmental and Functional

· Advocacy, Recommendations and References

· Reference Exercise

· Letter of Recommendation Exercise

· Medical/Dental Staff Process and Quality of Care

· Professional Review Action

· Range- The Advantage of Having Multiple Skills

· Managing Up

· Course Project Presentation

· The Science of Recognition

Area Dental Officer Concepts I Curriculum (Online/Web-based)

Session 1

· Introduction of ADO Concepts Course II

· Organizational Structure of the IHS

· Principles of Dental Public Health I

· Identifying and Listening to Key Stakeholders Session 2

· Understanding a Needs Assessment

· Developing a Workplan

· Preparing for the Annual ADO-HQ Dental Meeting Session 3

· Post ADO-HQ Dental Meeting Debriefing

· Setting Up Meetings, Continuing Dental Education

· Basic Concepts in Clinical Productivity & Efficiency

· Pre-Course Assignments: Efficiency & Awards Session 4

· Dental Program Reviews Session 5

· Introduction to ADO Concepts Course III

· Overview of Key Recruitment Concepts

· Overview of Key Retention Concepts

· Pre-ADO Concepts III Course Assignments: Leadership

Area Dental Officer Concepts II Curriculum (Online/Web-based)

· Welcome by Director, IHS Division of Oral Health

· Introduction, Agenda, Learning Objectives

· Group Activity: Management-Based Ice Breaker

· Principles in Dental Public Health III

· Dental Clinic Efficiency & Effectiveness

· Group Activity: Stunning Service

· ADO Competencies, Responsibilities, and Duties

· Workshop: Clinical Efficiency and Effectiveness Exercise

Session 2

· Group Activity: Gravity Stick

· Recruitment and Hiring

· Review of Personnel Systems

· Orientation of New Dental Chiefs/Staff

· Credentialing and Privileging

· Performance Expectations and Evaluations

· Retention: Performance Awards & Recognition

Session 3

· Group Activity: Superheroes

· Disciplinary Process

· Access to Care

· Balancing Efficiency &Effectiveness with Competing Priorities

· Budget Management

· Quality Assurance and Improvement

· Time Management as an ADO, Setting Priorities

· Conclusion, Taking the Next Step

Area Dental Officer Concepts III Curriculum (Online/Web-based)

Describe in detail the ADO’s role in each of the following aspects of clinical program management:

· Assessing clinical productivity;

· Assessing clinical efficiency and effectiveness;

· Assessing quality of dental care provided;

· Developing policies, procedures, and clinical protocols;

· Setting Area and clinic GPRA goals and monitoring GPRA;

· Support of IHS oral health initiatives;

Session 2 Describe in detail the ADO’s role in each of the following aspects of personnel program management:

· Performance Management and Appraisal Plan (PMAP);

· Civil Service and Commissioned Corps award;

· Recruitment of dental staff for IHS, Tribal, and Urban programs;

· Orientation and mentoring of new Area dental staff;

· IHS Loan Repayment Program;

· Support of continuing dental education;

Session 3 Discuss the fundamental concepts related to each of the following:

· 638 management (tribal shares, T1 vs. T5, etc.);

· Federal Tort Claims Act;

· Credentialing and privileging of dental providers;

· The role of dental support centers;

· Area dental budget management.