CURE RFI_20250609.docx

USCIS RFI 70SBUR25I00000014

Request for Information OIDP/DMD- Document Production Services NAICS Code:

Primary – 541512 Contracting Point of Contact Victor Martin, Contracting Officer, victor.e.martin@uscis.dhs.gov Department of Homeland Security, Citizenship & Immigration Services, USCIS Contracting Office, 124 Leroy Road, Williston, VT 05495, UNITED STATES

Description The USCIS Document Management Division (DMD) manages USCIS document production including the secure identification card redesign and equipment refresh to personalize USCIS secure identification cards in a manner that assures efficiency and maximizes security. DMD requires an integrated card solution that is configurable for various immigration benefits.

Card consumables will be used to produce secure identification documents, which serve as proof of adjudicated benefits or immigrant status and may allow entry into the United States. The current portfolio of secure cards produced within DMD includes the Permanent Resident Card (PRC) and Employment Authorization Document (EAD) Cards. Card printing is accomplished using laser marking technology.

The production facilities are located at the USCIS CPF (Corbin Production Facility) in Corbin, Kentucky and at the Lee Summit Production Facility (LPF), Lee Summit, Missouri. This allows for a needed redundancy that will satisfy USCIS Continuity of Operations (COOP) requirements, as well as provide additional production capability as production levels have increased and potential additional immigration reform requirements. Both systems require routine maintenance and quick response repairs to ensure the steady production of the secure identification cards.

Historically, the Government production volumes have been steadily increasing. Production averaged 4 million per year and peaked at 7 million polycarbonate identification cards in FY24.

FY22 – 3.7M Cards FY23 – 5.3M Cards FY24 – 7M Cards Total – 16M Cards

The combined requirement includes:

a. Secure Identification Document Re-design

b. Secure Identification Document Construction

c. Program Management

d. Transition Support

e. Continuity of Operations Planning and Support

f. New Equipment Installation, Migration, and Upgrade Support

g. Equipment Maintenance

i. Hardware Maintenance and Repair Service

ii. Software Maintenance Support

iii. Software Release and Upgrade Support

iv. Technical Support

v. Creation of Reports

h. On-site Equipment Support

i. Software integration from USCIS system to equipment

j. Systems Operation Training

Vendors are asked to provide written responses regarding the availability and capability of the above bullet-points, as well as to recommend the most suitable contract type and CLIN structure, no later than 10 AM Eastern Time on 06/27/2025.

In addition, vendors are asked to provide responses to the following:

1. Corporate experience providing design of secure identification card services?

a. Yes or No

b. Federal Government or Private Industry

c. If Federal Government, provide the contract number

d. Describe the scope of the work performed

e. Contract value

2. Corporate experience providing manufacturing of secure identification cards?

a. Yes or No

b. Federal Government or Private Industry

c. If Federal Government, provide the contract number

d. Describe the scope of the work performed

e. Contract value

3. Corporate experience providing identification card production operations services?

a. Yes or No

b. Federal Government or Private Industry

c. If Federal Government, provide the contract number

d. Describe the scope of the work performed

e. Contract value

4. What was the largest, annual volume production line operation your firm has supported, to date?

a. Federal Government or Private Industry

b. If Federal Government, provide the contract number

c. Describe the scope of the work performed

d. Contract value

e. Total annual volume

5. What was the most technically advanced production operation that your firm has experienced, to date?

a. Federal Government or Private Industry

b. If Federal Government, provide the contract number

c. Name of the operation

d. Describe the scope of the work performed

e. Contract value

6. Corporate experience providing secure document inventory tracking?

a. Yes or No

b. Federal Government or Private Industry

c. If Federal Government, provide the contract number

d. Describe the scope of the work performed

e. Contract value

7. Corporate experience providing software integration with equipment?

a. Yes or No

b. Federal Government or Private Industry

c. If Federal Government, provide the contract number

d. Describe the scope of the work performed

e. Name of the equipment manufacturer

f. Contract value

8. Likelihood of successfully being able to meet this combined requirement of system integration, equipment maintenance, secure document design, and manufacturing secure identification cards?

a. High

b. Moderate

c. Low

d. None

9. What information is needed from the Government for your company to be able to adequately price a proposal?

a.

b.

c.

d.

10. What is the size standard of your company, in accordance with the U.S. Small Business Administration Size Standards and the North American Industry Classification System (NAICS) Primary and Secondary Codes, identified on page 1 of this notice?

a. Other than Small

b. Small

c. If small, what Socio-Economic category

11. Is your company’s proposed solution available on any contract vehicles for USCIS’s utilization?