(CUI) Performance Work Statement Leica.pdf

27 June 2022

PERFORMANCE WORK STATEMENT FOR

Peloris II Dual Retort Tissue Processor

SECTIONC‐1

1. GENERAL INFORMATION

1.1. SCOPE OF WORK. The contractor shall provide all personnel, equipment, tools, test equipment, transportation, regularly scheduled preventive maintenance parts, and other items and services necessary to perform emergency repair, preventive maintenance and calibration (on‐site) for equipment items listed in paragraph 1.1.1. These units are located in the 673rd Medical Group, 5955 Zeamer

Avenue, JBER, Alaska.

1.1.1. List of Equipment

Manufacturer Model Serial Nomenclature ECN Device

Leica CM1860UV 1983/09.2015 Microtome, Cryostat

27824 Microtomes

Leica RM2235 8355 Microtome Drive 26761 Microtomes Drive

Leica RM2235 8354 Microtome Drive 26760 Microtomes Drive

Leica Peloris II 265167B Tissue Processor 25338 Tissue Processor

1.2. CONTRACTOR PERSONEL:

1.2.1. Contract Manager. The contractor shall provide a Contract Manager who shall be responsible for the performance of the work. The name of the person, and an alternate or alternates, who shall act for the contractor when the manager is absent, shall be designated in writing to the Contracting Officer.

1.2.1.1. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.2.1.2. The contract manager will contact MERC at (907)580‐6397, to schedule maintenance, at least 72 hours prior to arrival. The contract manager will provide a complete list of dates and service persom1el coming to MERC. MERC will request a contractor gate pass through Pass and Identification 24 hours in advance.

1.2.1.3. The contract manager and alternates must be able to read, write, speak, and understand

English.

1.2.2. Contractor Employees. The contractor shall not employ persons for work on this contract if such employee is identified by the contractor as a potential threat to the health, safety, security, general well‐being or operational mission of the installation and its population.

1.2.3. Employee Training. All maintenance service shall be performed by professionally trained, technically qualified personnel. All contractor personnel performing services under this contract must have proof of factory training on these or like systems. If factory training occurred more than three years ago, proof must be presented that the individual has been actively engaged in repairing the system for 12 of the last 18 months. The contractor shall provide to the contracting officer a written list of technicians qualified to work. On the equipment prior to contract award elate. Contractor's persom1el credentials shall be approved by the contracting officer and the NCOIC of MERC prior to award of the contract. Personnel changes will be coordinated through the contracting officer for addition and deletion from the qualified technician list.

1.3. QUALITY CONTROL. The contactor shall maintain all systems in accordance with directives and manufacturer specifications. All preventive maintenance shall be completed annually, as specified in the manufacturer service manuals. Upon completion of service, the contractor shall provide service reports, to include calibration results, to the MERC.

1.4. QUALITY ASSURANCE. The MERC will inspect the contractor's work on a random basis to ensure requirements of this contract are being met. The MERC will also accept customer complaints from the equipment users to determine the quality of the contractor's work

1.5. PHYSICAL SECURITY. The contractor shall be responsible for safeguarding all government property provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

1.6. HOURS OF OPERATION:

1.6.1 Normal Hours of Operation. The contractor shall perform the services required under this contract between normal duty hours 7:30 AM to 4:30 PM, Alaska Time, Monday through Friday excluding Federal

Holidays.

1.6.2. Holidays. The contractor shall not be required to respond on‐site during these federal holidays;

New Year’s Day, Martin Luther King's birthday, President's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day, and Christmas Day.

1.7. CONSERVATION OF UTILITIES. The contractor shall make sure employees practice utility conservation.

1.8. RECORDS/DOCUMENTATION. The MERC will report and maintain a sign‐in log noting date called, date scheduled, date & time arrived, and date and time completed. This log will provide the government data to determine if up times and response times are being met and will be available for review by the contractor.

1.8.1. Sign‐in/Service Report. Upon arrival and prior to beginning work service technicians are to report to the MERC section (Room LC110) to sign the contractor log. Upon completion of each preventive maintenance inspection (PMI) or corrective maintenance call, the contractor shall provide the MERC section a legible service repo1t. The government representative shall countersign the report. Failure to sign in or provide the service report may result in payment for service being delayed until the service repo1t is received by the MERC section. Service reports shall include:

1.8.1.1. Type of service, PMI, scheduled or unscheduled service call.

1.8.1.2. System nomenclature, model, serial number, and room number.

1.8.1.3. Description of all services rendered during the visit.

1.8.1.4. Listing of all discrepancies, if any, still existing with any item covered under this contract.

1.8.1.5. If replacement parts are used, a complete list of parts used, by part number. If units require parts not covered under routine scheduled maintenance, contractor will notify MERC to obtain parts/service. The completed service report shall be turned in to the MERC section prior to the contractor's representative departing the hospital.

1.8.1.6. Contractor shall provide a certification, in writing, at a minimum, that the system performs to or better than the manufacturer's specifications.

1.8.1.7. If service is completed after normal duty hours, or patis costs are not immediately available, service reports shall be placed in the file box at the entrance of the MERC section.

1. 8 .1.8. After completing systems calibrations, the contractor shall complete, Medical‐Equipment

Verification/Certification sticker, and affix to each major system.

SECTIONC‐2

DEFINITIONS (RESERVED)

SECTIONC‐3

GOVERNMENT‐FURNISHED PROPERTY AND SERVICES (RESERVED)

3. GENERAL INFORMATION. The government will provide the equipment listed in attachment 1.

SECTION C‐4

CONTRACTOR‐FURNISHED ITEMS AND SERVICES

4.1. GENERAL INFORMATION. Contractor shall furnish all items needed to perform this contract according to all its terms.

4.1.1. Scope. On each scheduled service call for maintenance service, the Contractor Service

Representative will service or attempt to service each covered item of equipment (See Attachment 1) in accordance with the contractor's current Maintenance Guidelines for such equipment. The Maintenance

Guidelines will be provided to the MERC. In the event that a covered service call is not specified in the

Contractor's current Maintenance Guideline, the Service Representative will determine whether such repairs can be made and, if so, whether such repairs should be made on‐site or at the Contractor's

Service Center. In the event that non‐routine repairs or services of the type described in this section are necessary, the MERC personnel will arrange payment of parts/services. If repairs include shipping an item to the Contractor's Service Center, the MERC personnel will provide prepaid FEDEX shipping forms.

4.1.2. Equipment Updates. The contractor shall furnish and install all software updates and equipment modifications normally provided by the manufacturer, and installed at next PMI after they are made available by the manufacturer.

4.1.3. Replacement Parts. The contractor shall have available any special tools, supplies, parts, and test equipment which are required for the scheduled maintenance and servicing of the equipment. The contractor shall use only original or factory refurbished replacement parts and be quality assurance tested by the manufacturer. If required replacement parts are not immediately available to the contractor while performing PMIs or service repair calls, the contractor shall notify the MERC personnel of the deficiency. The contractor's service personnel shall carry or have available in the local area the manufacturer's "recommended stock" for each system covered by this contract. Replacement parts shall be returned to the manufacturer, by the contractor. Maintenance actions shall not be delayed by more than 48 hours due to delivery of a repair part or item.

4.1.4. Special Tools/Test Equipment Requirements. All tools, test equipment, and supplies used for preventive maintenance shall be included in this contract. No charge will be made for them during the period of this contract.

4.1.5. Technical Data. The contractor shall have and maintain a complete file of technical documentation on each system listed in the contract to include schematics, wiring diagrams, service manuals, troubleshooting guides, and service update memos.

4.1.6. Special Working Conditions. All equipment, parts, materials, and services supplied by the contractor shall conform to the applicable safety standards as indicated in the current code of Federal

Regulations, Occupational Safety and Health Administration (OSHA) Standards.

4.1.7. Access to Software. The contractor shall have full access to all original software and all software necessary for troubleshooting, calibrating, and revising original software.

SECTIONC‐5

SPECIFIC TASKS

5. GENERAL INFORMATION. The contractor shall furnish maintenance support to include, as a minimum, preventive maintenance for the systems listed in attachment 1. The contractor's maintenance service support shall provide preventive maintenance parts, labor, travel time and expense to perform preventive on all systems listed in attachment 1.

5.1. POINT OF CONTACT. The contractor shall provide a single point of contact for any maintenance that is required. This information should include name, title, address, and telephone number of the contractor's service personnel.

5.2. MAINTENANCE ACTIONS. Once a maintenance action is started, it shall be continued until the task is completed. Compliance shall be manifested by the continuous presence of the engineers on the job site, but not to include the waiting for arrival of parts. This requirement applies to normal hours.

Contractor employees desiring to work after normal hours, do so at the contractor's expense.

5.2.1. Preventive Maintenance Inspections (PMIs). PMIs are the care and servicing of the equipment in a serviceable condition in accordance with manufacturer's scheduled and specifications listed in their technical literature. This inspection includes, but is not limited to, verification of proper operation, detection and correction of incident failures either before they occur or before they develop into major defects; and includes actions pertaining to periodic technical inspections, lubrications, adjustments, calibrations, interior cleaning, and replacement of manufacturer's recommended preventive maintenance parts. If units require additional parts not covered under this contract, the contractor's service representative will contact the MERC at 907‐580‐6397 to arrange for payment of parts/service.

The contractor shall incorporate all the manufacturer's published PMIs and be in sufficient detail as to meet industry standards set forth by The Joint Commission (TJC), National Fire Protection Association

(NFPA) 99, and OSHA. The contractor shall comply with the manufacturer's specified frequency, duration, and PMI procedures required for each system. PMI's shall be performed between the hours of

7:30 AM and 4:30 PM, Alaska Time. All preventive maintenance visits will be coordinated with the MERC personnel prior to any action being taken.

5.2.2. Consulting with Equipment Operators Regarding Equipment Performance.

5.2.2.1. Visually inspecting exterior of all systems for damage and cleanliness, and reporting discrepancies to the MERC personnel.

5.2.2.2. Performing operational checks on all systems and correcting any deficiencies noted.

5.2.2.3. Cleaning and lubricating mechanical parts in accordance with manufacturer's service manual.

5.2.2.4. Making mechanical adjustments to ensure proper operation.

5.2.2.5. Verifying the system's internal and external calibrations are within manufacturer's specifications.

5.2.2.6. Performing an electrical check of the equipment and all accessories included in this, contract, and making electrical adjustments as required to ensure compliance with manufacturer's specifications.

5.2.2.7. Performing electrical safety inspection after each PMI or repair of the electrical system in accordance with NFPA 99 ‐ Standard for Health Care Facilities.

5.2.3. Scheduled Maintenance. As a minimum, the contractor shall perform PMI s and system calibration according to the following schedule.

PMI 12 Months Annually

Certification 12 Months Annually

5.2.4. Claims of Operator Misuse or Abuse. The Contractor shall not be responsible for expenses incurred for corrective maintenance of repairs that are directly related to operator misuse or abuse. If the contractor claims any service calls are the result of operator abuse or misuse, the damage must immediately be shown to, and verified by, the MERC personnel before repairs are made. Disagreements of responsibility will be resolved by the Base Contracting Office.