Cost Response Sheet.xlsx

This is a Cost Response Sheet for hardware maintenance support services issued by the State of Maine, Office of Information Technology (OIT). The procurement seeks one-year co-termed HPE hardware support and maintenance services on twenty HPE ProLiant servers of various models (DL385 G7, DL380P G8, DL560 G8, DL380 G9, DL380 G10, and DL380 G7/G8) located in Augusta, Maine. The maintenance period runs from March 8, 2023, through March 7, 2024. Bidders must complete two tabs within the Cost Response Sheet: the Directions & Requirements tab where they confirm acceptance or rejection of seven specific requirements, and the HPE Server Support tab where they enter the annual cost per server for each of the twenty line items and calculate the total twelve-month cost.

The State of Maine requires bidders to be HPE-certified resellers or providers offering HPE Foundation Care with Collaborative Remote Support, delivered through HPE directly rather than through third-party resellers. Critical service requirements include onsite support with four-hour response time for hardware problem diagnosis and parts delivery, and implementation of HPE Defective Media Retention (DMR) for all disk drives, which the State will retain and destroy rather than return to the vendor. Bidders must provide a one-year quote on company letterhead and possess current HPE reseller or provider certification; HP print or computer certifications are not acceptable. Upon award, the vendor must register all equipment support coverage with HPE prior to the current expiration date, with coverage verification available through support.hpe.com. Bidders who fail to meet all State requirements or do not respond to all requirements will not be considered for award.