COSM_-_Architecture_Questionnaire_2.1.pdf
PDF 100 KB Posted
- Attached to
- 24x7 Service Desk
- Solicitation number
- 473
- Issued by
- Los Angeles County, San Francisco City, California
About this file
This is a Technology and Architecture Questionnaire document issued by the Information Services Department of the City of Santa Monica, California, for evaluating proposed solutions related to a 24x7 Service Desk contract opportunity. The questionnaire serves as an evaluation framework for assessing vendor proposals across eight primary categories: architecture review, technology review, user experience, integrations, configuration and customizations, user and access management, maintenance and support, and reporting and business analytics. Vendors are required to provide detailed documentation including component and interaction diagrams, conceptual architecture designs, programming language specifications, database configurations, cloud provider information, user personas, front-end technologies, ADA compliance details (WCAG 2.1), data migration strategies, API capabilities, customization procedures, upgrade frequency, identity and access management integration details, support SLAs, training paths, monitoring options, three-year product roadmaps, business continuity and disaster recovery plans, operational reports, KPI creation capabilities, and dashboarding solution integrations.
The questionnaire does not contain specific pricing information, set-asides, incumbent contractor details, funding sources, or contract term specifications. Instead, it functions as a comprehensive technical evaluation checklist designed to ensure proposed solutions meet the City's operational, security, and accessibility requirements. The document was last modified on November 27, 2024, by Prasanna Joshi and is maintained by the Information Services Department located at 1685 Main Street, Room 105, Santa Monica, California 90401. Prospective bidders should reference the City's Enterprise Core Technology Document for additional context regarding the existing technology ecosystem and integration requirements.
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| COSM_-_AI_Fact_Sheet_1.0.pdf | ||
| COSM_-_VISA_Questionnaire_3.1.pdf | ||
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| PSA Insurance Template no PL.docx | DOCX document | |
| Proposer_Checklist.pdf | ||
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Text version
Information Services Department 1685 Main Street, Room 105 Santa Monica, CA 90401 Tel: 310.458.8381 www.santamonica.gov
Document Version: 3.1 Last Modified: 2024-11-27 Modified By: Prasanna Joshi
Technology + Architecture Questionnaire 1 Architecture Review
- List different Components (Modules) of solutions
- Provide Components (Modules) Relationship diagram (Static).
o How different components are related to each other?
- Provide Components (Modules) Interaction Diagram (Dynamic).
o How do different components interact with each other based on different scenarios?
- Provide the conceptual architecture diagram.
o Connection from cloud to on-premise devices.
o The connection among various SaaS modules on the cloud.
2 Technology Review
- List of programming languages used to create back-end and front-end of proposed solution
- Details of database utilized to store the City’s data (multi-tenant/single-tenant environment)
- List Cloud provider and Cloud server locations
- How many environments are proposed?
- How does the code promotion/migration work from development/staging to production (for internally within your organization)?
3 User Experience
- Provide a list of all the URLs/desktop applications needed as part of the solution.
- Details of all user personas and how they will access different components of the systems.
- List front-end technologies used to create a solution.
- List any front-end framework utilize for creating the solution
- Details of how the product(s) work device/browser agnostic.
- Details of how the product(s) supports ADA Guidelines: WCAG 2.1 o Web content and mobile apps are readily accessible and usable by individuals with disabilities.
Santa Monica, CA 90401 Tel: 310.458.8381 www.santamonica.gov
Document Version: 3.1
4 Integrations Review
- Details of data migration strategy.
- Integrations o List out-of-the-box integration available.
City’s ecosystem: Enterprise Core Technology Document attached.
o Procedure to create “Custom” integrations.
o API capabilities.
Is there Open API available? What are the access methods?
Could API be used for bi-directional data transfer?
Requirements for accessing APIs.
• Any pricing limitations
5 Configuration + Customizations
- How are the customizations to the solution handled?
o What technical skills are needed for customizations?
- What are the requirements for configuration changes?
o What technical skills are needed for configuration changes?
- How often is the solution upgraded? (quarterly/yearly?)
o Does the customer control the upgrade path and lifecycle?
o How many previous versions are supported?
- Are the customizations compatible with system upgrades?
6 User + Access Management Review
- Details on integrating with identity and access management provider (Microsoft Entra ID, etc.).
- How is the user authorization handled?
o Groups and ACL Integrate with AD groups?
Santa Monica, CA 90401 Tel: 310.458.8381 www.santamonica.gov
Document Version: 3.1 o What does the management of ACL look like?
What skills are needed?
o What is the granularity of Access?
Row-level/field-level control?
7 Maintenance + Support
- How are the enhancement requests submitted and prioritized?
- How are the system issues handled? (Share SLA)
- What is the escalation point for these issues?
- What kind of training paths are available for technical and business users?
- Any user community?
- What are the options for monitoring/alerting downtime?
- Provide a product roadmap for the next three years
- What is the proposed solution for business continuity planning and/or disaster recovery?
8 Reporting and Business Analytics
- What Operational Reports are provided as part of the solution?
- How does the customer create new KPIs?
- Integration/Adaptor for any leading dashboarding solutions (Tableau, PowerBI etc.)?
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