FDIC TSA Slides - public.pdf

Chief Information Officer Organization (CIOO) Roadmap

(Version 1.3)

Last Updated: July 26, 2024

Align FDIC IT initiatives to strategic priorities

Promote a shared understanding of the drivers behind IT modernization plans and priorities

Based on contributions and active participation from organizations across CIOO

Compiled by the Architecture & Design Section

Purpose

CIOO Vision & Objectives

Vision: We value each other, have a healthy culture, and are the most respected and trusted information and technology organization within the Federal Government. We achieve this in collaboration with our partners to provide secure, reliable, and resilient capabilities that deliver business value.

Strategic Objectives * Objective Intended Results

Improve Customer Satisfaction Customer needs and expectations are consistently met.

Strengthen Partnerships Engaged and trusted partner amongst staff and customers in meeting the divisional mission objectives.

Improve Budget & Strategy Alignment We continuously refine and execute on a clear, comprehensive, multi-year plan.

Improve the Delivery of Services Secure and high-quality services are provided in a timely and efficient manner.

Improve Governance Established and communicated governance processes support orderly, repeatable, justifiable, and defensible processes across CIOO.

Enhance Culture A set of shared values, attitudes, competencies, and practices are established, adopted, and followed.

Improve Knowledge, Skills & Abilities Resources effectively support a modern, secure, cost-effective, and flexible IT environment.

Improve the Use of Technology Tangible progress is made against IT modernization goals.

*as specified in the CIOO Strategic Plan 2020-2024

IT Modernization Drivers

IT Modernization Roadmap | A comprehensive and strategic approach to planning and executing IT modernization across the Corporation informed by business and technical drivers.

B U

S

IN

E S

S D

R

IV

E R

S

Resilient & Cost Effective

Corporate Resource

Supervision Crisis Modernization Preparedness

Streamlined Stakeholder Interactions

Data as a Corporate Resource

Digital Workforce

T E

C H

N

IC

A L

D R

IV

E

R S

Modernize Aging Technology

Streamline Service Delivery

Maximize Quality and Performance

Strengthen Security and Privacy

Realize Operational Efficiencies

Current Challenges & Future Opportunities

Customer Experience

IT Operations

Modernization

• End-user capabilities do not adequately support a modern and hybrid FDIC workforce

• Delivering demands for IT services is not timely and sometimes misses customer expectations

• Siloed and disconnected data limits staff from performing data analytics

• Bankers and the public often need to go through multiple steps to access FDIC services

• Highly intuitive end-user services for a hybrid, diverse, and digitally-empowered workforce to deliver the mission

• IT solution/service delivery with speed and superior quality

• Connected, timely, reliable, and trusted data available for making informed business decisions

• Streamlined customer experience for bankers and the public

• Simplified, resilient, and amenable IT portfolio for secure and reliable operations

• Proactively addressed cybersecurity risks

• Integrated change management

• Complex IT portfolio with 300+ applications and a wide spectrum of technologies with many approaching end of life

• Reactive cybersecurity operations with long response times and expensive recovery

• Change management is distributed and expensive

• Delivering new and modernized services are time consuming and labor-intensive

• Limited support for innovation

• Delivery of new and modernized IT solutions in a cost-effective, timely, and less burdensome manner

• An ecosystem where innovation is encouraged and fostered

Current Challenges Future Opportunities

Transformation Strategy

To meet the demands of an evolving regulatory environment, the FDIC envisions operationalizing an Adaptive IT Architecture. An Adaptive IT

Architecture lends itself to continuously refining the underlying structure, behavior, and resources according to changing needs.

Key Enablers Adaptive IT Architecture

6. Resilience. Strengthen the ability of IT services to be flexible and quickly rebound from disruptions through intelligent automation and cloud-smart technologies.

5. Proactive Cybersecurity Operations.

Proactively reduce the risk of successful cyber-attacks against the FDIC digital infrastructure.

4. Digital Empowerment & Experience. Provide highly-intuitive end-user services and a streamlined customer experience to a hybrid, distributed, diverse, and tech-savvy workforce and financial industry customers.

1. Speed & Scale. Deliver new and modernized capabilities faster, with high quality, and capacity.

2. Enterprise Data Management & Analytics. Enable discovery and access to data assets, leading to data analytic capabilities that support data-driven decision-making across the Corporation.

3. Innovation. Foster a technology innovation ecosystem for staff to incubate, pilot, and scale new ideas.

Speed & Scale

Enterprise Data Management &

Analytics

Innovation

Digital Empowerment

& Experience

Resilience

Proactive Cybersecurity

Operations

Transformation Blueprint

Enabler Approaches

Im p ro ve

C u st o m e r

S a ti sf ac ti o n

S tr en gt h en

P a rt n e rs h ip s

Im p ro ve

B u d g et

S tr at e gy

A lig n m en t

Im p ro ve

S er vi ce

D el iv er y

Im p

G o ve rn an ce

E n h an ce C u lt u re

Im p

K n o w le d g e, S ki ll s

A b ili ti es

Im p ro ve t h e U se o f T ec h n o lo gy

Speed & Scale

• Implement a continuous-delivery (CI/CD) framework to modernize IT services with design-thinking, a human-centered approach, agile practices, and flexible procurement processes

• Strengthen customer-centric partnerships and feedback loops

• Simplify IT architecture/platforms with increased use of commodity/off-the-shelf solutions

Enterprise Data Management &

Analytics

• Enable trusted data with enterprise data management practices, data maturity, and continuous enrichment of enterprise data resources

• Promote data literacy to strengthen a data-driven culture across the corporation

• Advance data management and data analytics capabilities with secure access to documented, trusted, and relevant data aligned to business objectives

• Enhance predictive, prescriptive, and self-service analytics capabilities to address changing business demands

Innovation

• Implement an ecosystem with supporting processes, technologies, and governance for staff to ideate, incubate, prototype, and accelerate implementation of new ideas

• Operationalize a maturity framework to scale innovations

Digital Empowerment & Experience

• Promote human-centered digital employee and customer experience

• Increase self-service capabilities and ability to locate information with minimal dependence on IT personnel

• Enable hybrid work-life technologies

Proactive Cybersecurity

Operations

• Adopt risk-based security controls and explicit/zero trust for access to IT resources

• Implement continuous monitoring, evaluation, and enforcement of security policies

• - practices that scale with the infrastructure

• Enhance threat intelligence through increased visibility/observability into the infrastructure and supply chain

Resilience

• Strengthen IT infrastructure resilience with expanded use of multi-cloud architecture

• Maximize the use of SaaS/PaaS/Shared Services and leverage IaaS cloud-native solutions

• Augment IT services with intelligence

• Streamline governance through integrated change management

CIOO Strategic Objectives (2020-2024)

Enabler to CIOO Roadmap Mapping

Enabler IT/Cyber Security

Secure Connectivity

Solution Delivery

Platforms

Data Management

Enterprise Applications

FDITech

IT

Management Hosting Collaboration End User

Speed & Scale

Enterprise Data Management &

Analytics

Innovation

Digital Empowerment & Experience

Proactive Cybersecurity

Operations

Resilience

CIOO Roadmap Areas