CONTRACTOR PERFORMANCE QUESTIONNAIRE.docx

CONTRACTOR PERFORMANCE QUESTIONNAIRE

(To be completed by project owner)

The below-named contractor is being considered for award of a contract for the Oregon National Guard *ORNG). A primary consideration in our selection process is the contractor’s past performance in similar efforts. Please make every effort to be thorough in your answers/comments. Return the completed questionnaire to OR-USPFO P&C, Attention Mr. Joshua Fellwock, at joshua.d.fellwock.civ@army.mil. Thank you for your assistance.

A. GENERAL INFORMATION.

Contractor’s Name: _________________________

B. RESPONDENT INFORMATION

Name ________________________

Organization ________________________

Telephone ________________________

C. PERFORMANCE INFORMATION

Choose the category on the below scaled that most describes the contractor’s performance. Please provide a narrative explanation for any rating of E, M, or U.

E. EXCEPTIONAL: Performance met all contract requirements and exceeded many. Problems, if any, were negligible, and were resolved in a timely, highly effective manner.

V. VERY GOOD: Performance met all contract requirements and exceeded some. There were a few minor problems, which the contractor resolved in a timely, effective manner.

S. SATISFACTORY: Performance met contract requirements. There were some minor problems and the contractor’s corrective actions were satisfactory.

N. NEUTRAL: No record of performance or the record is inconclusive.

M. MARGINAL: Performance did not meet some contractual requirements. There were problems, some of a serious nature, for which corrective action was only marginally effective.

U. UNSATISFACTORY: Performance did not meet most contractual requirements. There were serious problems and the contractor’s corrective actions were ineffective.

Please use the above ratings to describe the contractor’s performance in the following areas:

1. MANAGEMENT EFFECTIVENESS

a. Contractor provided experienced managers and supervisors E V S N M U with technical and administrative abilities to meet contract requirements.

b. Contractor maintained appropriate staffing levels (number/ E V S N M U qualifications.)

c. Contractor effectively managed materials requirements E V S N M U (i.e., maintained adequate stock levels, effectively controlled customer property)

d. Contractor effectively oversaw/managed subcontractors E V S N M U

e. Contractor maintained records/reported data E V S N M U

f. Contractor’s overall management effectiveness. E V S N M U

COMMENTS/REMARKS _____________________________________________________

2. QUALITY OF SERVICE AND WORKMANSHIP

a. Contractor maintained acceptable standards of workmanship. E V S N M U

b. Contractor provided acceptable-quality materials. E V S N M U

c. Contractor’s overall quality of service. E V S N M U

COMMENT/REMARKS _____________________________________________________

3. TIMELINESS/ADHERENCE TO SCHEDULES

a. Contractor completed scheduled tasks within stated time frames. E V S N M U

b. Contractor was proactive in keeping you informed of E V S N M U schedule changes if they were going to occur.

c. Contractor responded to emergency requirements in a timely E V S N M U manner.

d. Overall contractor timeliness. E V S N M U

COMMENTS/REMARKS ____________________________________________________

4. QUALITY CONTROL

a. Contractor provided an adequate quality control plan. E V S N M U

b. Contractor adhered to its quality control plan. E V S N M U

c. Contractor’s quality control resulted in little/no work E V S N M U on your part to achieve acceptable service (i.e. few failed inspections.)

d. Contractor documented its quality control checks/ E V S N M U corrective actions .

e. Contractor’s overall quality control. E V S N M U

COMMENTS/REMARKS _______________________________________________________

5. CUSTOMER SATISFACTION

a. Contractor maintained a professional working relationship E V S N M U

b. Contractor was reasonable and cooperative in resolving E V S N M U customer complaints.

c. Contractor was flexible in responding to customer E V S N M U requirements.

d. Overall customer satisfaction. E V S N M U

COMMENTS/REMARKS ____________________________________________________

6. COMPLIANCE WITH ENVIRONMENTAL/LABOR/SAFETY REQUIREMENTS

a. Contractor met all applicable environmental requirements. E V S N M U

b. Contractor complied with all applicable labor laws. E V S N M U

c. Contractor provided a safe workplace. E V S N M U

d. Overall compliance. E V S N M U

COMMENTS/REMARKS ____________________________________________________

7. If a government contract, did the contractor receive any Contract Discrepancy Reports, Letters of Concern, or Cure Notices? ______________ If yes, please describe:

8. If given the opportunity, would you award another contract to this contractor? ________ Please explain response below. ________________________________________________