Contract Security Guard-PWS_Draft V2.rtf

PERFORMANCE WORK STATEMENT FOR

SECURITY GUARD SERVICES

U.S. COAST GUARD SECTOR NEW ORLEANS

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15 APRIL 2019

C-4

C-1 GENERAL

C-1.1 SCOPE OF WORK. The Contractor shall provide all labor, supplies, materials, equipment, supervision, licenses and management unless otherwise specified herein, for the performance of this work by providing unarmed guard services protection (and related services) for personnel, property, facilities and land at U.S. Coast Guard (USCG) Sector New Orleans.

C-1.2 The Contractor shall be responsible for selecting, certifying, assigning, supervising, and managing its employees regarding the performance of this contract.

C-1.3 The Contractor’s employees performing work as security guards shall be licensed as private security guards in accordance with appropriate federal, state and local mandates.

C-1.4 The guards (See C-3.1) shall be licensed in the State of Louisiana and City of New Orleans as required by law. The guard’s primary responsibility is to perform as a countermeasure to deter, detect, delay, deny, and devalue threats to federal property, as well as to assist in ensuring the safety of employees and visitors while at Sector New Orleans. The four basic functional requirements to be performed by these guard services are:

Access Control Screening Visitor Processing Common Tasks

These four functions consist of 46 critical tasks. These tasks identify the minimum set of duties and responsibilities required to be performed by the guard services herein. Section C-3.2.1 contains all 46 critical tasks listed by category.

These 46 critical tasks identify and validate the required minimum physical, medical, equipment, uniform, grooming/appearance, and training best practices all guards are requirement to adhere to within the course of performance under this work effort.

C-1.5 The period of performance for this contract will be a one year base.

C-1.6 The place of performance is at Sector New Orleans located at 200 Hendee Street in the city of New Orleans.

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C-2 MANAGEMENT AND ADMINISTRATION

C-2.1 MANAGEMENT. The Contractor shall manage the total work effort associated with the services required herein to meet the performance requirements. The Government may designate Contractor personnel as Key at the time of award.

C-2.2 INSURANCE, PERMITS, AND LICENSES. The Contractor shall obtain all required permits, licenses, and authorizations, and comply with all the applicable federal, state, and local, laws and regulations. The permits and licenses may be held by either the prime contractor or the subcontractor.

All required permits, licenses, and authorizations, shall be obtained by the Contractor and emailed to the contracting officer (KO), contract specialist (KS), and contracting officer’s representative (COR) at least seven (7) business days prior to work beginning at a guard site.

The Contractor shall ensure its employees possess a current security guard registered license and state and/or local firearms permit as required prior to employment. The Contractor shall ensure all employees possess valid driver’s licenses and insurance prior to employees operating a vehicle on Sector New Orleans property.

C-2.3 PROTECTION OF GOVERNMENT PROPERTY. The Government is not liable for any damages incurred by the Contractor. The Contractor bears full responsibility for any damages incurred to Government property that are a direct result of contractor negligence or improper activities during performance of this work effort.

C-2.3.1 INSURANCE. The Certificate of Insurance shall provide for at least 30 days written notice to the COR by the insurance company prior to cancellation or material change in policy coverage.

C-2.4 INSTRUCTIONS, DIRECTIVES, AND REFERENCES. The Contractor shall comply with the most current version of all federal, state, county, tribal and municipal rules and regulations to include, Department of Homeland Security and United States Coast Guard requirements that are in effect as of the final proposal submission date. Where discrepancies exist between this contracting vehicle and referenced documents, this document shall take precedence. Should any changes impact the requirements of this contracting vehicle, it is incumbent upon the Contractor to notify the Government within five (5) business days.

C-2.5 FORMS. An authorized forms list will be provided to the Contractor at the post award conference.

C-2.6 TRANSITION.

C-2.6.1 PHASE-OUT. At the completion of this work effort, the Contractor shall cooperate with the follow-on Contractor(s) and the Government to ensure a smooth transition to the new Contractor(s). All Government furnished equipment shall be returned to the Government upon completion of this contract.

C-2.7 WORK CONTROL.

C-2.7.1 STAFFING SCHEDULE. The Contractor shall plan for a maximum of 42.5 hours of security guard services per week, excluding those weeks with a federal holiday. The Contractor shall submit a monthly staffing schedule to the installation’s Command Security Officer (CSO) at least 5 business days prior to schedule implementation. The schedule shall identify all coverage with names, hours, and shift leads. Any changes to the schedule shall be provided to the security officer prior to the date impacted. The Contractor shall provide and maintain telephone numbers of all personnel on the staffing schedule and indicate the lead contact person’s number for the 24/7 coverage.

C-2.8 ADDITIONAL WORK HOURS. The hours may be modified by the government based on the needs of the government to include support for disaster response operations or other special events.

C-2.9 ACCESS TO INSTALLATIONS. All Contractor personnel shall possess a valid state issued form of identification to access the facility. The identification will be verified against the contractor’s provided duty schedule on file with the CSO and located at.

C-2.10 RESERVED.

C-2.11 POST AWARD CONFERENCE: The Contractor shall attend a Post Award Conference with the Contracting Officer (KO) or Contracting Specialist (KS) and Contracting Officer’s Representative (COR) no later than five business (5) days after the date of award. The purpose of the Post Award Conference is to discuss the contract and task order objectives. The Post Award Conference will either be held at Sector New Orleans located at 200 Hendee Street New Orleans, LA.

C-2.12 TRAVEL: Contractor travel for the RPC is anticipated to support this Contract. The Government will not reimburse the Contractor for travel to the RPC's primary place of performance.

C-3 PERSONNEL

C-3.1 EMPLOYEE REQUIREMENTS. The Contractor shall provide experienced, qualified, and capable personnel to perform the work in this contract, who shall each speak, read, write and comprehend English. The Contractor employees shall adhere to the Standards of Conduct described in Technical Exhibit 1 (TE-1).

The Contractor shall implement an ongoing training program that refreshes the skills, qualifications and awareness of the Contractor workforce on a regular basis. The details of the Contractor’s training program shall be conducted in accordance with Technical Exhibit Two (TE-2).

All Contractor personnel at a guard site shall meet all TE-2 training requirements. The Contractor shall furnish fully trained and appropriately qualified managerial, administrative, and guard service personnel to accomplish all work required. The Contractor's employees shall be on-site only for contractual duties and not for other business, political, charitable, or other purposes. It is specifically prohibited to use base recreational facilities for Contractor activities.

C-3.2 WORK FORCE. The Contractor shall provide continuous armed guard service with the required staffing level adequate to meet the requirements herein. Enclosure 1 identifies the security guard requirements. Security guards are responsible for carrying out the full range of responsibilities as defined under the Department of Labor Guard II criteria (with the exception of being armed), individual state licensing requirements and this PWS. The security guards protect property from theft or damage, or persons from hazards or interference. Duties involve are limited to serving at a fixed post. Contractors shall help visitors and customers by answering questions and giving directions. The Contractor shall provide the security guard services as identified herein.

27102 GUARD II: Enforces regulations designed to prevent breaches of security. Exercises judgment and use discretion in dealing with whether first response should be requested to intervene directly (asking for assistance when deemed necessary and time allows), to keep situation under surveillance, or to report situation so that it can be handled by appropriate authority. Duties require specialized training in methods and techniques of protecting security areas.

C-3.2.1 SPECIFIC TASKS AS SHOWN PER CORE AREAS (4 FUNCTIONS/44 SPECIFIED TASKS):

ARMED SECURITY GUARD The Contractor shall perform these 46 specified tasks:

1.0 Access Control

1.01 Stand post at the entry/exit points to verify all persons' identification and conduct inquiries and surveillance of suspicious items, packages, and people.

1.02 Ensure individuals do not depart with government material unless they are authorized to do so.

1.03 Verbally challenge individuals who are approaching the facility as needed.

1.04 Direct individuals who cause a disturbance to leave the property.

1.05 Operate traffic control points.

1.06 Close off areas (gate) to traffic as directed.

1.07 Control access to incident scenes.

1.08 Help ensure integrity of a crime scene, maintaining it in its original condition until law enforcement personnel take over.

1.09 Identify suspicious persons or vehicles.

2.0 Screening

2.01 Inspect packages, briefcases, containers, or any other items in the possession of people entering or leaving the facility.

2.02 Operate metal detectors or other equipment to search visitors/vehicles for prohibited items.

2.03 Conduct vehicle inspection that may include inspecting under seats, in the trunk, and under the vehicle.

3.0 Visitor Processing

3.01 Verify proper identification of visitors.

3.02 Process visitors.

4.0 Common Tasks

4.01 Report potentially threatening situations and violations of law and security procedures.

4.02 Observe unique characteristics of an individual for identification purposes.

4.03 Collect information about stolen or missing property or suspicious activities to aid investigations.

4.04 Take detailed field notes so reports can be completed.

4.05 Write and/or speak situation reports regarding security-related information (e.g., accidents, bomb threats, unlawful acts, characteristics of individuals).

4.06 Communicate with individuals to establish rapport.

4.07 Adjust communication to ensure understanding.

4.08 Provide direction or information to visitors.

4.09 Advise persons relative to problems, situations, etc.

4.10 Encourage people to approach by using effective non-verbal communication (e.g., making eye contact, smiling, greeting a person cordially, and nodding).

4.11 Communicate with rude or abusive people.

4.12 Use body language to project control and influence.

4.13 Use voice commands to project control and direct actions.

4.14 Explain rules, regulations, and procedures to individuals.

4.15 Interact with a subject who does not speak English.

4.16 Interact with a subject who has communication impairment (e.g., is deaf, has a speech impediment).

4.17 Interact with a subject who has mobility impairment (e.g., is blind, is wheelchair bound).

4.18 Interact with public, including children.

4.19 Interview witnesses to obtain description of possible suspects or description of what happened.

4.20 Advise appropriate personnel of potentially hazardous conditions (e.g., slippery floors).

4.21 Communicate with first responders.

4.22 Testify in court regarding criminal activity or other incidents.

4.23 Report misconduct of other Security Officers.

4.24 Ensure all security equipment is activated and operating properly; if not, report to proper authority.

4.25 Inventory physical objects (e.g., keys, keycards, vehicles, visitor badges) and log accordingly.

4.26 Locate and review documents and information (e.g., logs, lists).

4.27 Read memos and other written material to acquire and maintain knowledge.

4.28 Maintain situational awareness regarding individuals’ body language, projected attitudes, and intentions.

4.29 Use defensive tactics to prevent or control movements of individuals.

4.30 Defend against violent combative person(s) to prevent injury to self or others.

C-3.3 RESERVED.

C-3.4 RESERVED.

C-3.5 RESERVED.

C-3.6 RESERVED.

C-3.7 PROHIBITION ON HIRING AND CONFLICT OF INTEREST. The Contractor shall not hire any U. S. Coast Guard active duty military or civilian personnel to perform services under this contract. The Contractor shall not provide any person who is an employee of any other agency of the United States Government, if that employment would in any way create an actual or perceived conflict of interest. The Contracting Officer or COR will make a determination on any conflicts of interest that are uncertain.

C-4 STANDARDS OF CONDUCT.

C.4.1 STANDARDS OF CONDUCT. The Contractor shall maintain satisfactory standards of employee competency, conduct, appearance, and integrity, and for taking such disciplinary action as needed. The Contractor shall adhere to standards of conduct included in Technical Exhibit One (TE-1). Contractor employees shall display a friendly, helpful attitude when dealing with the public. The Government reserves the right to direct the Contractor to remove an employee from the work site for failure to comply with the standards of conduct. The Contractor shall initiate immediate action to replace such an employee to maintain continuity of services at no additional cost to the Government and ensure no gap in services.

C-5 UNIFORMS

C-5.1 UNIFORMS. All security guards shall wear clean, neat and complete uniforms while on duty. The Contractor shall ensure that all employees are in full uniform as required and ready to begin work promptly at the start of each shift. The Contractor shall submit either an image depicting the uniform or a sample uniform intended to be worn on-site at the post award conference.

C-5.1.1 The Contractor shall provide all security guards complete uniforms to ensure security guard remains in a complete, consistent, uniform for all, through the duration of this work effort. Uniforms shall not be blue in color. Contingent on what is stated in state and local law, the designated uniform shall include a badge, a patch displaying the name of the Contractor, and a nametag, to include the rank for the individual employee that shall be prominently displayed on the outer garment at all times. The Contractor shall provide all uniform equipment for use during all types of weather. The Contractor shall comply with the following uniform requirements:

Item Description

QTY

Boots/Shoes Pair, Boots, or Dress Shoes Cap Faux Fur Trooper Style* Cap Frame and/or Baseball style cap Disposable Gloves

1 pair Gloves Winter, Pair* 1 pair Jacket Winter, Patrol Type * Jacket Nylon Windbreaker Rain Gear Slicker with Hood or other Head Cover, Pair of Rubber Boots or Shoe Covers* Reflective Vest

Nameplate Metal Plate with Rounded Edges and Lettering Identifying First Initial and Last Name Shirt, Long Sleeve Insignia (as appropriate) Shirt, Short Sleeve Insignia (as appropriate) Trouser or Battle Dress Uniform Pants All Season Weight Belt Plain black leather or cloth.

* Items necessary only if the post assignment is outdoors and/or in an area with winter weather conditions

C-6 TRAINING.

C-6.1 SECURITY GUARD FORCE TRAINING. All security guards shall be trained in accordance with local and state requirements. The training includes both general topics, which are required of any professional guard force, and specific topics, which relate directly to the operation of this contract. Those topics are listed in Technical Exhibit Two (TE-2).

C-6.1.1 The Contractor shall, subject to the requirements of PWS Section C-3.1, “EMPLOYEE REQUIREMENTS”, certify in writing that all security guard personnel have completed the required minimum training in accordance with TE-2. The Contractor shall maintain current training records on all Contractor personnel. These records must be readily available for review and inspection by the Contracting Officer or his/her authorized representative. The training plan outlining how all training requirement will be met shall be provided at the post-award conference.

C-6.1.2 Refresher Training. All Contractor personnel shall complete semiannual (twice a year) Use of Force training. All other training topics will be refreshed to ensure their ability to perform satisfactorily under this contract annually. This training shall cover all initial training requirements, shall be at least eight hours in duration per training session, and shall be held on site. In addition, refresher training will include completion of Lautenberg Act requirements via the DD Form 2760. The Contractor shall provide written certification of the refresher training along with a completed DD Form 2760 to the COR as the training is completed for each individual.

C-7 GENERAL REQUIREMENTS

C-7.1 ACTIVITY REGULATIONS. All Contractor employees shall abide by applicable USCG regulations and policies and with all applicable Federal, State and local requirements regarding licensed private security personnel.

C-7.2 AUTHORITY AND JURISDICTION. The authority of Commanding Officer is limited to the federal jurisdiction of their command. These limits refer to geographic areas in which law enforcement, investigative agency, court, or security force may exercise its authority. The Contractor’s right and power to compel or demand obedience when enforcing rules, and regulations is delegated by the installation Commanding Officer via post orders and SOP. The Contractor has no arrest or law enforcement authority. The Contractor’s authority is limited to detainment of personnel suspected of violating laws, rules, or regulations until a duly authorized law enforcement official arrives. While on duty, Contractor personnel invoking the right to make a citizen’s arrest as defined by laws of the State in which the installation is located is out of the scope of this contract.

C-7.2.1 Contractor security guard forces will be under the tactical control of the Government while on duty to ensure a fully integrated security workforce and optimum real-time response to changing threat conditions. All security guard services under this contract shall be performed in accordance with the contract specifications, current Post Orders, and the current Standard Operating Procedures (SOPs) for each site.

C-7.2.2 There are four types of jurisdiction as follows:

C-7.2.2.1 EXCLUSIVE JURISDICTION. Exists when the Government possesses, by whatever method acquired, all of the authority of the State, and in which the State concerned has not reserved to itself the right to exercise any of the authority concurrently with the Government, except the right to service civil or criminal processes in the area. State laws are enforced on the base only under the Assimilative Crimes Act 18USC13.

C-7.2.2.2 CONCURRENT JURISDICTION. Exists when, in granting to the Government authority, which would otherwise amount to exclusive jurisdiction over an area, the State reserves to itself the right to exercise, concurrently with the United States, all of the same authority.

C-7.2.2.3 PROPRIETARY JURISDICTION. Exists when an entity exercising this form of jurisdiction has the legal authority of a property owner.

C-7.2.2.4 RECIPROCAL (PARTIAL) JURISDICTION. Exists when the Government has been granted authority over an area in the State, but where the State has reserved to itself the right to exercise by itself or concurrently with the Government other authority constituting more than merely the right to serve civil or criminal processes in the area; for example, reciprocal Jurisdiction relates directly to military police, in that, the military police of one branch have legal authority of military members from a branch of service which is not their own.

C-7.3 KEY CONTROL. The Contractor shall establish and implement methods in accordance with USCG policy of ensuring that all keys issued to the Contractor by the Government are safeguarded at all times. No keys issued to the Contractor by the Government may be duplicated. The Contractor's key control procedures shall be included in its safety plan.

C-7.3.1 The Contractor is responsible for any costs incurred if keys are lost.

C-7.3.2 The Contractor shall report the occurrence of a lost key to the COR, CSO, or CDO within two hours.

C-7.4 CONSERVATION OF UTILITIES. The Contractor shall be directly responsible for instructing its own employees in utilities conservation practices. Conservation of utilities by Contractor employees includes, but is not limited to the following:

C-7.4.1 Lights, other than security lighting, shall be turned on only in those areas when and where security assessments are being done or there are personnel working in that space.

C-7.4.2 Government telephones shall not be used for personal use.

C-7.5 SAFETY. The Contractor shall develop and implement a Safety Program detailing how the Contractor plans, staffs, performs, and controls all safety practices while performing duties in support of this work effort. The Contractor’s safety program shall comply with all safety standards identified in the U.S. Army Corps of Engineers Safety and Health Requirements Manual, EM-385-1-1(http://www.usace.army.mil/Safety-and-Occupational-Health/Safety-and-Health-Requirements-Manual/" http://www.usace.army.mil/Safety-and-Occupational-Health/Safety-and-Health-Requirements-Manual/) and Public Law 91-596, Occupational Safety and Health Act.

C-7.6 ACCIDENT PREVENTION PLAN (APP). To ensure that the Contractor has a well organized and thorough Safety Program, the Contractor shall prepare an Accident Prevention Plan (APP). The APP shall be prepared by the Contractor’s SSHO and shall be followed by all Contractor employees, subcontractors, and vendors at each service site. The APP shall follow the format and cover all topics as delineated in Appendix A of EM-385-1-1. The APP shall incorporate Activity Hazard Analyses (AHAs) and Situation Specific Safety Plans that are relevant to the site specific hazards and controls for each activity and type of work that may be encountered in the performance of this contract. Detailed requirements for AHAs and Hazard Specific Safety Plans are provided below. The Contractor’s APP shall be submitted to the COR within 45 days after award for approval. The Contractor shall review, update, and submit the revised APP to the COR annually and within 15 calendar days whenever a change in work conditions, hazards, or activities occurs.

C-7.7 ACTIVITY HAZARD ANALYSIS (AHA). The Contractor shall prepare Activity Hazard Analyses (AHAs) for all common recurring work activities performed under this contract. AHAs shall be submitted with the APP and shall be updated as work activities or conditions change and additional AHAs prepared as new work activities are required. Specifically:

C-7.7.3 AHAs shall follow format of Figure 1-1 of EM-385-1-1 and shall explain the following as detailed in the EM-385-1-1: the steps of the service process; identify potential hazards that exist as a result of the Contractor’s service process within the environment; measures or plans of actions to safely remove potential hazards away from people in and around the service process and environment; specific materials and equipment necessary to safely remove potential hazards away from people in and around the service process and environment; inspection requirements to assure service activity is safe; and training of service personnel to be aware of potential hazards and measures or plans of actions to be used to remove hazards from service environment.

C-7.7.4 During performance of services, the SSHO shall periodically review the AHA at each service site and for each sub-annex to assess the effectiveness of the Contractor’s overall APP. If changes to the AHAs are required, such changes shall be submitted to the COR for review and approval.

C-7.8 OCCUPATIONAL RISK AND COMPLIANCE PLANS. The Contractor shall develop and implement occupational risk and compliance plans, as specified below, as necessary for the situation or types of work to be performed under this contract. These plans shall be submitted with the APP and shall be updated as situations change. Additional plans as referenced in Appendix A of EM 385-1-1 shall be developed as applicable when new types of work are required.

C-7.9 ALCOHOL AND DRUG ABUSE PREVENTION PLAN. The Contractor shall develop an alcohol and drug abuse prevention plan to explain how it will satisfy the drug-free work force requirement and include elements addressed in paragraph 01.C.02 of EM 385-1-1.

C-7.10 CONTINGENCY PLAN FOR SEVERE WEATHER. The Contractor shall develop a plan to explain how it will provide services during or after severe weather events. This plan shall be prepared after reviewing paragraph 19.A.03 of EM 385-1-1. (Emergency Mandate Safety and Health Requirement of the Army Core of Engineers 385-1-1) (Link: http://www.usace.army.mil/Safety-and-Occupational-Health/Safety-and-Health-Requirements-Manual/" http://www.usace.army.mil/Safety-and-Occupational-Health/Safety-and-Health-Requirements-Manual/).

C-7.11 Reserved.

C-7.12 Reserved.

C-7.13 HEALTH HAZARD CONTROL PROGRAM AND HAZARD COMMUNICATION PLAN. The Contractor shall develop a project-specific health hazard control program and chemical hazard communication program to include elements addressed in paragraphs 06.A and 06.B of EM 385-1-1 and 29 Code of Federal Regulations (CFR) 1910.120 or 1926.59 requirements.

C-7.14 RESPIRATORY PROTECTION PLAN The Contractor shall develop a respiratory protection program to include elements addressed in paragraph 05.G of EM 385-1-1 and the OSHA’s respiratory protection standard specified in 29 CFR 1910.134.

C-7.15 ACCIDENT AND DAMAGE REPORTING. The Contractor shall notify the COR of all damages, accidents, mishaps, and near misses that occur on or related to Government property as soon as practical, but not later than four hours after the incident. The Contractor shall comply with the local installation’s SOP.

C-7.16 FIRE PROTECTION. The Contractor shall know where fire alarms are located and how to activate and use them properly.

C-8 RESERVED

C-9 GOVERNMENT FURNISHED PROPERTY AND SERVICES

C-9.1 The USCG will provide facilities, services, and equipment as set forth below. The Contractor shall maintain and account for USCG furnished property as specified in the Government Property Clause which is incorporated by reference. The Contractor shall use Government furnished facilities, property, equipment and supplies only for the performance of work under this contract and shall be responsible for returning all Government furnished facilities, property, and equipment in good working condition, subject to normal wear and tear.

The following facilities and services are provided for the Contractor's use during the term of the contract:

C-9.1.1 Security working spaces to include sentry/gatehouses or workstations and associated furniture including normal and routine maintenance and repair of Government-furnished facilities (e.g. sentry stations).

C-9.1.2 RESERVED.

C-9.1.3 RESERVED.

C-9.1.4 RESERVED.

C-9.1.5 Installed electrical and mechanical protective equipment. Repair and maintenance of such systems, or those which might be installed by the Government in the future, remain the responsibility of the Government (Ex. Lights, Automated Vehicle Gates, barriers, etc.). The Contractor will advise the COR when equipment appears inoperable.

C-9.1.6 Contractor employees are authorized access to the installation galley (if applicable) for meals at an appropriate cost, to be borne by the Contractor employees. This contract does not require the Government to provide on-base dining facilities.

C-9.1.7 The Government will provide normal maintenance and repair of the property furnished to the Contractor under the resulting contract. The Government is not responsible for repairing any damages caused by the Contractor. Normal maintenance and repair do not include janitorial or custodial services or supplies. The Government reserves the right to replace Government furnished equipment at any time.

C-9.2 Other unfurnished supplies, equipment, and material required in the performance of this contract shall be furnished by the Contractor. (See Section C-10)

C-9.3 The Government will not be responsible in any way for damage to or loss of the Contractor's supplies, materials or equipment of the Contractor employees' personal belongings brought into the buildings or onto the grounds due to fire, theft, accident, or other disaster.

C-9.4 The Government will provide radio communication devices permitting security guards to communicate with the Quarterdeck and/or Command Center.

C-9.5 BEGINNING INVENTORY. Within two business days before the end of each transition period, the Contractor shall conduct a joint inventory with the Government and acknowledge receipt and working condition of all facilities and equipment provided by the Government. Items of equipment or facilities not in working order and discrepancies found which are beyond normal wear and tear shall be noted. The Contractor and the Government shall certify as accurate, the joint inventory activity with all discrepancies noted.

C-9.6 ENDING INVENTORY. A joint Government/Contractor inventory shall be conducted at the conclusion of this contract, acknowledging presence and condition of all facilities and equipment provided by the Government. The Contractor shall reimburse the Government for the actual cost of replacement or repair of any missing or broken items not replaced or required by the Contractor, and for any accelerated equipment or facility depreciation caused by abuse or inadequate Contractor maintenance. The Government, at the Contractor’s expense, may make all repairs or replacement not made by the Contractor. Funds will be withheld from the Contractor for repayment of any incurred costs for repair.

C-9.7 RESPONSIBILITY AND ACCOUNTABILITY. The Contractor shall assume full responsibility and accountability for the Government furnished facilities and take adequate precautions to prevent fire hazards, odors, chemical spills, and vermin. The Contractor shall be responsible for any repairs caused by negligence or abuse of facilities on the Contractor's part, or on the part of the Contractor's employees. The Contractor shall keep work areas neat and clean. The Government is authorized to use any Government furnished facilities under the Contractor's control.

C-10 CONTRACTOR FURNISHED ITEMS

C-10.1 GENERAL. The Contractor shall furnish all facilities, materials, equipment and services necessary to fulfill the requirements of this contract, except for the Government Furnished Resources specified in section C-9 of this PWS.

C-10.2 SUPPLIES. The Contractor shall furnish all standard office and operating supplies required for performance of this work effort. Examples of such supplies are stationary, markers, note pads, etc.

C-10.3 SERVICES. The Contractor shall maintain the gatehouse in a clean and sanitary condition at all times.

C-10.4 SAFETY EQUIPMENT. In addition to uniform items required in Section C-5, the Contractor shall provide all items listed in Technical Exhibit Three (TE-3).

C-11 CONTRACT DELIVERABLES

11.0 DELIVERABLES. See Technical Exhibit Seven (TE-5)

C-12 PERFORMANCE REQUIREMENT SUMMARY (PRS)

C-12.1 GENERAL. Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.

The Performance Requirements Table includes performance standards. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL) of 95%.

Performance Requirements Table Performance Standard

PWS

Method of Surveillance Positive Incentive Negative Incentive

Guard Duty C-3.2.1 Inspection or customer complaint Positive CPARS Failure to meet schedule or provide acceptable deliverables will result in correct action as determined appropriate by the Contracting Officer in consultation with the COR. The range of possible actions includes re-performance of work, withholding payment, renegotiating the schedule in conjunction with appropriate consideration, and partial or total termination for convenience or cause.

Appearance C-4.1 Inspection or customer complaint Positive CPARS

Training C-3-1 Inspection or customer complaint Positive CPARS

Standards of Conduct C-4.1 Inspection or customer complaint Positive CPARS

Schedules, Inventories, Reports, Logs, other appropriate documents prepared, Complaint Response

C-3.2.1 Inspection Positive CPARS

C-13 QUALITY ASSURANCE SURVEILLANCE PLAN

C-13.1 PURPOSE.

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

What will be monitored.

How monitoring will take place.

Who will conduct the monitoring.

How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

C-13.2 Government Roles and Responsibilities.

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (KO) - The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

b. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. At the conclusion of the contract or when requested by the KO, the COR shall provide documentation to the KO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action.

c. The name and contact information of the KO and COR will be provided in a separate correspondence.

C-13.3 Methods of Quality Assurance Surveillance.

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

Regardless of the surveillance method, the COR shall always contact the contractor's task manager or on-site representative when a defect is identified and inform the manager of the specifics of the problem. The COR, with assistance from the KO, if needed, shall be responsible for monitoring the contractor’s performance in meeting a specific performance standard/AQL. The Government surveillance may include, but is not limited to, the following methods:

Periodic Inspections.

Customer complaints verified by COR.

Monthly checks

C-13.4 DOCUMENTING PERFORMANCE.

a. Acceptable Performance.

The Government shall document positive performance. A report template is attached. Any report may become a part of the supporting documentation for fixed fee payments, award fee payments, or other contractual actions.

b. Unacceptable performance.

When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR) Technical Exhibit Four (TE-4), and present it to the contractor's program manager or on-site representative.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment, or other contractual actions deemed necessary by the CO.

C-14 LIST OF ACRONYMS

ACRONYMS

ACRONYM

TITLE

ACRO

Assistant Contracting Officer’s Representative

AHA

Activity Hazard Analysis

APP

Accident Prevention Plan

AQL

Acceptable Quality Level

ATP

Authority to Proceed

CAC

Common Access Card

CDR

Contract Discrepancy Report

CDO

Command Duty Officer

CFE

Contractor Furnished Equipment

CFM

Contractor Furnished Materials

CFR

Code of Federal Regulations

CG

Coast Guard

COR

Contracting Officer’s Representative

CPARS

Contractors Performance Assessment Reporting System

CQC

Contractor Quality Control

CSO

Command Security Officer

CVS

Contractor Verification System

DCMS

Deputy Commandant for Mission Support

DHS

Department of Homeland Security

DIS

Defense Investigative Service DoD Department of Defense

EPA

Environmental Protection Agency

FAR

Federal Acquisition Regulation

FFP

Firm Fixed-Price

FPCON

Force Protection Condition

GFE

Government-Furnished Equipment

GFF

Government-Furnished Facilities

GFM

Government-Furnished Materials

HM

Hazardous Material

HS

Hazardous Substance

HSAR

Homeland Security Acquisition Regulation

IDIQ

Indefinite Delivery-Indefinite Quantity

KO

Contracting Officer

KS

Contracting Specialist

MOA

Memorandum of Agreement

MOU

Memorandum of Understanding

MSDS

Material Safety Data Sheets

NAF/NAFI

Non-Appropriated Fund/Non-Appropriated Fund Instrumentalities

NEPA

National Environmental Policy Act

OSHA

Occupational Safety and Health Administration

PA

Performance Assessment

PACS

Physical Access Control System

PAP

Performance Assessment Plan

PAR

Performance Assessment Representative

PFRT

Physical Fitness Readiness Test

PRS

Performance Requirement Summary

PWS

Performance Work Statement

QASP

Quality Assurance Surveillance Plan

QC

Quality Control

RFP

Request for Proposal

RFQ

Request for Quote

RPC

Regional Program Coordinator

SC

Security Clearances

SOP

Standard Operating Procedure

SPAR

Supervisory Performance Assessment Representative

SSHO

Site Safety Health Officer

TE

Technical Exhibit

USCG

United States Coast Guard