Coneross B PWS 2026-2027.pdf

U.S. ARMY CORPS OF ENGINEERS, SAVANNAH DISTRICT

2026-2027 PARK ATTENDANT INFORMATION FOR

HARTWELL LAKE

The following information will apply for 2026-2027 Park Attendant contracts. There will be a total of one (1) contract available for quote:

• Coneross Campground (Townville, SC) – Coneross “B” Contract

Park attendant(s) refers to the Hartwell Lake/Park Attendant that is responsible for all the duties of Gatehouse or Park Attendant.

Contractor refers to all Park Attendant and Gatehouse Attendant job descriptions.

Attendant refers to both the Park Attendant and Gatehouse Attendant job descriptions.

The solicitation includes various clauses, one Performance Work Statement, and policies for

Park Attendant positions. It is important that you review this information. For clarification of specifications, directions, and locations of the Park Attendant position, contact: Park

Ranger Dale Bowen at 706-856-0348 or Chief Ranger Tanya Grant at 706-856-0323.

Information supplied in the Performance Work Statement regarding the amount required for the Surety Bond for the Park Attendant positions and the attached letter of instructions provides information regarding surety bond requirements. Surety bonds for Park Attendant positions must be submitted to this office before the commencement of work.

Complete and return the "Contractor Information Sheet" and "CLIN Structure” where you will indicate your quote amount. A quote must be entered for each contractor position in which you are interested.

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LETTER OF INSTRUCTIONS for QUOTE SUBMITTAL

Enclosed is one copy of the Request for Quote Packages submittal which covers Park

Attendant services for the above listed contracts located on Hartwell Lake in South Carolina and Georgia.

PARK ATTENDANT CONTRACTS:

1. The following requirements MUST BE MET BY ALL prospective offerors. Failure to provide the following items are disqualifying factors for award:

a. Offerors must have an active System for Award Management (SAM) account. Please visit www.sam.gov to register.

b. Offerors: Two (2) adults are required and must be over the age of 21 prior to the date of award.

c. Resume for both offerors must be included with submission package.

d. Contractor Information Sheet must be included with submission package.

e. Contractor CLIN Sheet must be included with submission package.

f. Past Performance documentation must be included with offeror package (see TP-

T-01.1.8). A minimum of three (3) and a maximum of five (5) past performance documents must be included with each submission. Note: Performance evaluations may be waived if contract with Hartwell Lake was previously held under separate contract within the past two years. Include name, address, and any documentation that supports details of offeror's past performance in a similar work industry, such as prior work references, past performance appraisals, letters of recommendation, audits, exit interviews, certificates of accomplishment, etc.

Submitted documents must be specific to skills in areas such as customer service, dealing with the public, gatehouse operations, park management, financial transactions, any experience/training certifications with computer usage and/or software applications (Windows, Microsoft Office and/or prior Recreation One

Stop or Recreation.gov), etc. Documentation of training should be included with submission package or on resume, and on Attachment 1: Contractor Information

Sheet. If offeror has no previous duty locations or experience, provide letters of reference stating your ability to perform duties of a park attendant.

g. A color photograph/picture of RV/camping unit and vehicle must be included with submission package. Camping unit must be a presentable, hard-sided, factory-built, and self-contained camping unit. Camping unit must be able to pass an inspection by the Department of Transportation and Department of Safety and must be approved by the Contracting Officer’s Representative (COR), Chief

Ranger or his/her representative. See sections TP-T-1.3.1 & TP-T-1.3.2 of the Scope of Work for specific details about allowable/prohibited RVs/camping units.

http://www.sam.gov/

2. The following items are not required to be included in the submission package but are required to be submitted if offered or awarded a contract:

a. Proof of vehicle insurance. Offerors are to provide a copy of their vehicle insurance on the vehicles(s) that will be used in the park while on duty.

Insurance requirements are stated below. Pursuant to FAR Part 28.307-2, Automobile Liability, all contractors must provide proof of insurance for their automobile coverage before commencement of work, as follows:

The Contracting Officer (KO) shall require liability insurance written on the comprehensive form of policy. The policy shall provide for bodily injury and property damage liability covering the operation of all automobiles used in connection with performing the contract. Policies covering automobiles operated in the United States shall provide coverage of at least $200,000 per person and $500,000 per occurrence for bodily injury and $20,000 per occurrence for property damage. The amount of liability coverage on other policies shall be commensurate with any legal requirements of the locality and sufficient to meet normal and customary claims.

b. Surety bonds (original with seal) for each Attendant position must be on file at the Hartwell Lake Office before commencement of work. The Attendants are required to furnish to the COR original proof of such a bond (see TP-T-1.5.4).

Note: Proof of bond must be furnished for both persons working the contract, as required, for receiving fees and to cover any loss/theft of government property – the bond should be submitted on the first day of pre-work orientation/training after the contract is awarded. Army regulations require contractors who collect fees to be fully bonded or insured to protect the

Government against theft, misappropriation, or loss of Government funds under control of the contractors, and/or Government-supplied equipment such as computers, handheld radios, etc. Bond(s) must be no less than $5,000.00 per year per couple. Inability to obtain a bond will be grounds for disqualification.

THE ATTENDANTS CANNOT BEGIN WORK UNTIL PROOF OF

SUCH A BOND IS FURNISHED.

c. Health Assessment. A statement, from a qualified physician, stating both individuals can perform duties as specified in the contract is required

(Government will NOT reimburse any costs for health assessments). Physician statements should be submitted on the first day of pre-work orientation/training after the contract is awarded.

d. A background check of each contractor will be completed by the Government

AFTER THE CONTRACT IS AWARDED. Each prospective contractor must be a legal resident of the United States and provide a legal form of identification upon request.

e. Fingerprints must be submitted. Fingerprints may be submitted by hard copy or digitally. Digital submission is the preferred method. If hard copy is submitted, the prints must be taken by an agent authorized to fingerprint (police dept., sheriff’s dept., etc.). Completed fingerprints must be submitted to the

Savannah District Security Office prior to background investigation being initiated.

f. Contractor applicant will fax (preferred) or mail a copy of the applicants OF

306 Declaration for Federal Employment to the Center of Excellence. The fax number for the Center of Excellence is (410) 306-3858. The mailing address for the Center of Excellence is:

Center of Excellence

B3240/2201 Aberdeen Boulevard

Aberdeen Proving Grounds, Maryland 21005-5001

g. The applicant will then contact the Savannah District Security Office at (912)

652-5500 or 6166. The minimum background investigation required will be a

National Agency Check w/Inquiries (NACI). The Security Office will create an online account for the applicant to submit their personal information to the

Center of Excellence for a background investigation. Once the account is created the applicant will have 5 calendar days to complete the online questionnaire.

h. Fees for the standard background investigation will be borne by the government.

i. The NACI investigation is good for fifteen years. If derogatory information occurs during this period, it should immediately be reported to the servicing

Security Office.

3. Please identify each page of the submission with your name. This is very important for identification purposes. A daily dollar amount must be entered in the “Unit Price” space.

4. Fill-in and return SF 1449 and the Contractor Information Sheet when you submit your submission.

SUBMIT ALL DOCUMENTS THROUGH A MAIL CARRIER OR VIA E-MAIL

5. Prospective offerors are advised to read all sections of the Performance work Statement for

Park Attendant Services carefully, paying special attention to items such as hours of operations, items Government will provide/not provide, campsite and utility services, size requirements of recreational vehicle/camper, and other general requirements. In addition, offerors should read all specifications and clauses.

6. Please furnish a telephone number where you can be reached. If attempts to reach you are unsuccessful, you may not receive a contract award for this Attendant contracting period.

7. The Government will award one (1) Park Attendant position from this solicitation.

8. Prospective offerors are urged to inspect the campground they are quoting on before submitting a quotation to become familiar with the campground size & required season dates. Offerors may contact the Hartwell Dam & Lake Campground Program Manager, Dale Bowen at 706-856-0348 or the Recreation Natural Resources Program Manager, Tanya Grant at 706-856-0323, for additional information about the campground or job requirements.

Instructions for Submission of Quotes

Please identify each page of the quotation with your name. This is very important for identification purposes. A daily dollar amount must be entered in the “Unit Price” space.

Amounts must be in whole dollars. IMPORTANT: Daily rates must only be entered for each park attendant position in which you are interested. Please be sure to fill-in and return your

Contractor Information Sheet when you submit your offer. SUBMIT ALL DOCUMENTS BY

EMAIL.

CONTRACTOR INFORMATION SHEET

**THIS SHEET MUST BE COMPLETED and RETURNED WITH YOUR

SUBMISSION PACKAGE**

PRIMARY CONTRACTOR – Person Listed in www.SAM.gov (all fields required)

NAME:

Cage Code________________________ Unique Entity ID

Phone Number(s): Years of Experience:

E-mail: Age:

Health (circle one): Excellent Good Under Dr. Care Need Assistance Poor

PARTNER (All fields required)

Name: Years of Experience:

E-mail: Age:

Health (circle one): Excellent Good Under Dr. Care Need Assistance Poor

NOTE: A signed statement from a physician regarding each offeror’s current state of health (both individuals) must be provided at orientation/training. The statement must be on the letterhead of the physician’s office.

PRIVACY ACT STATEMENT

AUTHORITY: 26 U.S.C. §6041, §6041A, and §6050M; 26 U.S.C. §6109; 31 U.S.C.

§7701(c) and 3325(d); 48 CFR, Part 4 (FAR 4.904); 48 CFR, Part 52 (FAR 52.204-3).

PRINCIPAL PURPOSE(S): To obtain a Park Gate Attendant Contractor’s TIN/Social

Security Number and other personal information required by the above referenced authorities to allow reporting by the Federal Government of payments made to said

Contractor within the line and scope of his/her contract as a Park Gate Attendant at one of the United States Army Corps of Engineers (USACE), Savannah District projects.

Savannah District asks for such information to be submitted via the herein Contractor

Information Sheet as part of a quote package in response to a solicitation for Park Gate

Attendant Services.

ROUTINE USE(S): This Form and the information contained herein will be disclosed as generally permitted under 5 U.S.C. 552a(b), the Privacy Act, and specifically will be disclosed to those Federal Government agencies/entities requiring said information for

Government purposes; i.e. the Internal Revenue Service, the Finance Center for the

USACE located in Millington, Tennessee, Contracting Officers and Representatives assigned to said Contract, and employees of the individual Project(s) where the

Contractor is chosen to work. Information contained in this Form will be protected pursuant to the Privacy Act, and within the USACE, will only be disclosed to those persons having the authority within the scope of their employment/positions to collect and utilize said information.

DISCLOSURE: Disclosure of the information requested in this form by the Contractor is voluntary. However, failure to provide all the requested information will hinder and/or delay evaluation of the quote package and may result in award of said Contract to another Contractor.

FALSIFYING INFORMATION: Disclosure of the information requested in this form by the Contractor is voluntary. However, falsifying could result in loss of contract and ban from other Government contracts.

PREVIOUS EXPERIENCE AT GATEHOUSE (Dates, Location, Supervisor, Phone)

PRIMARY

Date: Location:

Supervisor:

Contact Phone:

Date: Location:

Supervisor:

Contact Phone:

PARTNER

Date: Location:

Supervisor:

Contact Phone:

Date: Location:

Supervisor:

Contact Phone:

ATTACHMENT 4 OTHER WORK EXPERIENCE(S)*:

(Attach resume for each person)

PRIMARY: PARTNER:

COMPUTER EXPERIENCE (check all that apply):

Primary Partner

Credit Card Transactions

Recreation.gov/R1S Software

General Computer Experience

Other:

TP-T-1.1.0 GENERAL

TP-T-1.1.1 Campgrounds under contract at Hartwell Lake to be filled under this solicitation:

Contract List, Dates, Work Days (includes contractor orientation/training of 4 days for base year 2026 and 2 days for option year 2027):

Campground/Contract Start Date End Date No. of Work Days

2026 Base Year 2026 2026

Coneross “B” Apr. 27 Sep. 30 81

Campground/Contract Start Date End Date No. of Work Days

2027 Option Year 2027 2027

Coneross “B” Apr. 27 Sep. 30 79

(1) Location, Name, General Description (Scope of Work) of at least two to a maximum of five contracts for similar size; complete with monetary value, and completion date.

(2) If unable to comply with above, at least two to a maximum of five previous work-related experience(s) within a similar industry (customer service, management, operations, etc.).

(3) Point of contacts (names and telephone numbers) for all submitted references, so individuals may be contacted for verification.

(4) Any supporting documentation detailing past performance within a similar industry, specific to skills in areas of customer service, gatehouse operations, computer experience, Federal reservation software experience (ORMS, NRRS, R1S), cleaning ability/quality, management experience, financial experience, park operations, etc. Volunteer work can be included.

Campground Open/Close (Season) Dates:

Coneross: May 1 – September 30

TP-T-1.1.2 Age:

This contract will require two (2) adults, both 21 years of age or older, to be available during their shift.

TP-T-1.1.3 Peformance Work Statement Services to be accomplished under this contract shall be in accordance with the Performance Work Statement in this contract and in the Park Attendant Handbook, provided during orientation.

TP-T-1.1.4 Ability:

Both individuals must be able to fulfill the requirements of the contract.

TP-T-1.1.5 Supplies:

The contractor will be required to furnish all labor, equipment, fuel, transportation, cleaning and office supplies (except as otherwise noted herein as Government furnished) necessary to provide the specified services for the duration of the contract.

TP-T-1.1.6 Contracting Officer:

The term “Contracting Officer” (KO) means the person having authority to enter into, administer, modify, or terminate the contract and make related determinations and findings.

Contracting officers are responsible for ensuring performance of all necessary actions for effective contracting, ensuring compliance with the terms of the contract and safeguarding interests of the United States in its contractual relationships.

Note: None of the services required by this contract shall be subcontracted.

TP-T-1.1.7 Terms of Contract/Duty Hours:

The terms of the contract and duty hours are specified in TP-T-2.1: Scope of Work and TP-

T-2.3: Schedule of Operation.

TP-T-1.1.8 Past Performance:

All contracts shall be awarded to the lowest priced, responsible, responsive contractor, with a responsibility determination made in accordance with Federal Acquisition Regulations (FAR)

9.1, and specifically 9.104-3(b) satisfactory performance record.

Offerors shall submit with their quote, the following information to aid in the determination of responsibility:

TP-T-1.2.0 PRE-WORK ORIENTATION/TRAINING

TP-T-1.2.1 Orientation / Training Schedule:

All attendants shall attend a required pre-work orientation and computer training session. The orientation/training will establish the line of authority and government procedures for contractual, administrative, user fee collection, and other work-related matters, including customer service and conflict management training. Orientation/training will begin at 9 a.m.

and conclude no later than 4:30 p.m. with a one-hour lunch break. Dates are indicated in the tables below. Attendants will be paid for scheduled orientation/training dates based on quote provided. Attendants may be required to practice and review training material on their own time as needed prior to first day of work. In addition, appointed returning attendants may be requested to assist in training new park attendants or park volunteers.

All contractors must bring the following items to pre-work orientation:

• Bond (see section TP-T-1.5.4 Bonds)

• Proof of Insurance for motor vehicles (includes golf carts, etc.)

• Driver’s License (copy of front and back)

• Doctor’s clearance for work

• Signed Contract

Scheduled Training Days

Must attend all orientation/training days:

CAMPGROUND ORIENTATION /

TRAINING

Days

ORIENTATION

/ TRAINING

Days

2026 2027

Coneross April 27 - 30 4 Apr. 27 - 28 2

TP-T-1.2.2 End of Season Campground Closure and Check-Out:

Contractor check-outs will be scheduled at the end of the contract period and based on contract work schedules. Campground closes to public at 2 p.m. on last day of contract, however contractor on duty should expect to remain in campground for complete shift which ends the following morning at 7 a.m.

Check-out procedures are as follows: Gatehouses should be left in a clean condition and all personal items should be removed. Computer equipment should remain hooked up. All campers should be checked out of the reservation system. Contractor should create final deposit and have last Deposit Report envelope ready for pick-up. All equipment should be accounted for, and the property release form should be signed.

All keys should be returned along with the User Fee and Annual Pass books, log, and monthly stickers should be returned as well as any other government property. All these items are accountable property and must be returned to the appropriate government official.

TP-T-1.3.0 LIVING AREA & GATEHOUSE MAINTENANCE

TP-T-1.3.1 Authorized RV Unit:

The contractor shall furnish a factory-build, “self-contained,” recreational vehicle (RV) of the travel trailer, 5th wheel, or motor home type, to be presentable and in good working condition

(including shower, bathroom and all other systems/components), to serve as temporary living quarters for the duration of the contract.

TP-T-1.3.2 Unauthorized RV Unit:

Pick-up shell-type campers, vans, pop-up tent trailers, hybrid trailers, tents, mini-travel trailers, mobile homes, converted buses (professional/modern conversions may be approved), or other RV’s that do not meet requirements will not be acceptable.

Note: The contractor team shall be sole occupants of their site. Family members & friends will not live with or reside with the contractor.

TP-T-1.3.3 RV Site:

The contractor shall always maintain their RV site and gatehouse in a clean and sanitary condition. Contractor shall leave the site in the same or better condition as when they arrived.

One (1) full hook-up RV site will be provided for each contractor at their location of work. Park attendants’ pads will be designated by the COR or other authorized representative, based on contract letter awarded. If you have been awarded Contract “A”, you will reside on Site “A”. The following diagram depicts “A” and “B” contract sites at each campground:

TP-T-1.3.4 Pets, Livestock, and Gardens:

No livestock or gardens will be allowed on US Army Corps of Engineers property. Pets, as approved by the Government Representative, shall be on a leash no longer than six (6) feet in length or always confined. The keeping of pets inside or around the gatehouse is strictly prohibited.

TP-T-1.3.5 RV Personal Property:

No washers, dryers, refrigerators, deep freezers, or excessive personal items will be permitted around attendant’s site or inside the gatehouse. Refrigerators or deep freezers are permitted inside storage buildings if one is assigned (Coneross does not have attendant storage buildings);

washers and dryers are not permitted inside storage buildings.

TP-T-1.3.6 Government Property:

Gatehouses are Government property and must be treated as such. Items may not be placed on the walls, interior or exterior. All personal items (radios, televisions, coffee machines, etc.)

must be approved. No cooking appliances of any kind will be placed in or around the gatehouse. Personal satellite dishes or antennas, along with any exceptions to the items listed above, will not be installed on or around the gatehouse unless approved by the Chief Ranger, Recreation Section or his/her representative. All personal items must be removed when contract workdays are complete; US Government is not responsible for any damage to personal items attached to or in use at gatehouses.

TP-T-1.3.7 Gatehouse:

Attendants will maintain the gatehouse building interior and exterior, including all computer equipment and cables, cleaning of floors, counters, light fixtures, interior walls, windows, eaves, restroom (Oconee Point only), exterior walls, walkways, sidewalks, etc. to maintain a clean and professional appearance for all customers. The attendant will also police the immediate area of the gatehouse and entrance for litter.

TP-T-1.3.8 Supplies:

Attendants will furnish all cleaning and office supplies (pens, pencils, stapler, tape, sticky notes, etc.). Attendants shall furnish a hose and will be required to water plants, shrubs, and flowers, and remove weeds in the median and entrance areas. The cleaning of the gatehouse and maintenance of above referenced ground areas shall be completed on a weekly basis.

TP-T-1.3.9 Internet Service:

Gatehouse internet service is supplied to operate the Recreation One Stop (R1S) reservation system and to communicate by email for work-related purposes; all other internet related activities by attendants will be limited to work-related use only. This policy will be strictly enforced; policy and rules will be covered during pre-work orientation/training. All attendants will be required to sign acknowledgment that they have been advised and understand the internet policy. Contracts may be terminated for inappropriate and/or unlawful use of government provided internet. Attendants are required to check work email daily during scheduled workdays.

TP-T-1.4.0 VISITORS

TP-T-1.4.1 Visitors:

All visitors that wish to stay as guests of the attendant will be required to lodge in the attendant’s

RV (maximum of 14 days) or, if in their own campers, will be required to reserve a campsite and pay the regular fee for that site. The attendant must also ensure that none of his/her guests, visitors, relatives, etc. enter the gatehouse or remain for any prolonged period (5 minutes or more) within the immediate premises (no loitering).

TP-T-1.4.2 Hook-up:

No visitors shall be allowed to use the attendant hook-ups at any time.

TP-T-1.4.3 Reserving Sites:

Attendants will not save or hold any campsites for relatives, friends, acquaintances, or guests.

TP-T-1.4.4 Minors:

Specifically included in this restriction are minor dependents. No baby-sitting is allowed in or at the gatehouse.

TP-T-1.5.0 USER FEES

TP-T-1.5.1 Handling of Fees:

All attendants may be required to process credit/debit card transactions for reservations and point of sale (POS) items within the campground as directed by the Contracting Officer’s

Representative (COR) or his/her designated representative. Shift Reports and Deposit Summary

Report will be created using the Recreation One Stop system and contractors will be expected to provide supporting documentation with reports as required and directed.

TP-T-1.5.2 Documentation:

Attendants will be required to prepare and submit appropriate documentation and paperwork to designated Corps representative. All attendants must retain a copy of all paperwork for their records for a minimum of 120 days after the completion of their contract.

TP-T-1.5.3 Copies:

Specific guidelines concerning transactions are covered in the attendant handbook and will be addressed during orientation/training. Designated Corps representatives will pick-up copies of all financial paperwork while patrolling.

TP-T-1.5.4 Bonds:

Attendants must be fully bonded (Fidelity Bond) to cover funds not received by the designated

Government agency as provided for in the specifications. Attendant is required to furnish to the

Government original proof of such bond. All contractors (person #1 & person #2) are required to be bonded for no less than $5,000.00 for contracts with option years. The attendant will not begin work until proof of such bond has been furnished. Proof of bond must be provided to the

Government no later than the first day of orientation. The attendant has the option, instead of furnishing a surety or sureties on the bond, of the following:

Depositing certain United States bonds or notes in an amount equal to their par value to the penal sum of the bond.

These services are available through insurance companies or banks. If unable to locate a source, please contact Campground Program Manager, Hartwell Lake, phone 706-856-0348 or Chief

Ranger, Recreation at 706-856-0323.

TP-T-1.6.0 UNIFORM DRESS & PERSONAL APPEARANCE

TP-T-1.6.1 Uniform:

Attendants shall provide long pants, shorts, or skirts khaki in color with a white uniform-type

(collar required) button down long or short sleeve shirt or blouse. White polo type shirts are also acceptable. No jeans will be allowed. Any headgear worn by the contractor while on duty must be a baseball type cap that is red or tan/khaki in color. Shoes shall be always worn and not consist of sandals, flip-flops, or open-toed shoes.

TP-T-1.6.2 Patches:

The Government will provide identification patches, a maximum of 10 per contract. It shall be the attendant’s responsibility to sew/attach the patches to shirts, blouses, and hats.

TP-T-1.6.3 Name Tag:

All attendants shall wear Government furnished name tags while on duty. The desired name for the name tag will be collected at the orientation. The name tags shall be worn above the left shirt or blouse pocket if pin type or if name badge type may be worn around the neck with lanyard or clipped to shirt.

TP-T-1.6.4 Appearance:

All clothing shall be neat and clean to present a good image to our customers. The uniform shall be always worn during gatehouse hours, while attendants are on duty.

TP-T-1.6.5 Facemasks and Social Distancing:

USACE recommends all individuals on USACE land and property follow the Centers for

Disease Control and Prevention (CDC) guidelines applicable to their situation and activity to reduce the spread of infectious diseases. Mitigation measures of social distancing, wearing masks, washing hands frequently, etc. are encouraged and may be required depending on conditions.

TP-T-1.7.0 ALCOHOL, WEAPONS, SMOKING

TP-T-1.7.1 Alcohol:

At no time is the attendant to possess or consume beer, wine, or other alcoholic beverages in the park while on or off duty.

TP-T-1.7.2 Weapons:

Attendants will not carry or possess firearms in the park (exception to this will be storage in RV if firearm is used for hunting in approved areas). Objects that would be considered weapons will not be displayed as such at any time during the term of this contract.

TP-T-1.7.3 Smoking/Tobacco Products:

Smoking or the use of other tobacco or related products (eg. Vaping, e-cigarettes, chewing tobacco, etc) is not permitted inside the gatehouse or within 50 feet of the gatehouse.

Violations of these provisions may result in immediate termination of contract. Smoking at/near park attendant campsite shall be done in a way to not negatively impact or disturb attendants on adjacent sites. Cigarette butts must be disposed of properly. Electronic cigarettes, vapor pipes and other similar items are treated the same as tobacco/cigarettes.

TP-T-1.8.0 GOVERNMENT PROVIDED PROPERTY, UTILITIES, AND SUPPLIES

TP-T-1.8.1 Attendant RV Site:

The Government will designate and provide for the attendants a camping site with electrical, sewer, local telephone service (shared line with gatehouse), and potable water hook-ups.

Occupancy of the site is limited to the attendant’s recreational vehicle or camping unit, and personal vehicle(s) only. Attendant campsites will not be renovated or otherwise modified to accommodate a particular RV/camping unit. Existing sites are suitably sized to accommodate vehicles up to 35’ or 40’ in length.

TP-T-1.8.2 Telephone:

The Government shall provide one business line with telephone number; this line runs to both the gatehouse and attendant RV site(s). The Government is responsible for the monthly payments of the telephone bill. Attendants are required to have an operational cell phone and provide the number during orientation. This cell phone will be considered the main form of communication with Corps of Engineers staff and must be operational and always monitored during their shift. If a government answering machine/service is provided in gatehouse the attendant is responsible for checking & proper follow-up of all messages during their shift, as indicated on the work calendar handed out at orientation/training.

TP-T-1.8.3 Computer Equipment:

The Government will provide a computer, printer, credit card equipment and other necessary hardware supplies. The Government may supply a portable radio at each gatehouse. The attendants will be held liable for all equipment and supplies issued by the Government that is lost, damaged, and/or misplaced due to carelessness or negligence. All such equipment will be signed for by attendants on a hand receipt.

TP-T-1.9.0 PAYMENT

TP-T-1.9.1 Pay Request:

It is the responsibility of the contractor to ensure that the pay request for work performed each month is submitted to the Project Office by the 15th of each month. Corps personnel may be authorized to pick-up the pay request invoice, upon approval of the Campground Program

Manager or Chief Ranger, Recreation, for Hartwell Lake.

TP-T-1.9.2 Mailing Address:

Attendants shall furnish a mailing address to which proof of direct deposit payment remittances and other necessary correspondence will be sent. It is the responsibility of the attendant to promptly notify the Chief Ranger or his/her authorized representative of any change in address.

It is the responsibility of the attendant to update address or other changes in www.sam.gov or with the Savannah District Contracting Office if applicable. No personal mail shall be delivered to or accepted at the lake office.

TP-T-1.9.3 Payment:

Payment will be made only for actual number of days worked. Payment request may not exceed the daily-prorated amount of the contract (amount per day). For example, the amount of the request may not exceed the number of days worked during the month.

TP-T-1.9.4 Absences:

All absences must be approved in advance. The COR, Chief Ranger, or his/her authorized representative should be given as much advanced notice as possible about anticipated absences.

Contractors will not be paid for approved or unapproved absentee days. An absence by any one or both attendants, without prior approval, is grounds for termination of the contract.

TP-T-1.9.5 Final Payment:

Final Payment voucher will not be paid to the contractor until all funds are reconciled. Any shortage of funds may be deducted from the contractor’s final payment.

TP-T-1.10.0 TERMINATION OF CONTRACT

TP-T-1.10.1 Contractor Failure:

Failure of the contractor to provide the items and complete services listed in the Contract

Specifications, Scope of Work, and the Attendant Handbook will be grounds for termination.

Actions unbecoming on the part of the contractor, in the opinion of the Government, will be grounds for immediate termination. These actions include, but are not limited to:

• Consumption of alcoholic beverages or intoxication while on duty

• Use of illegal drugs or controlled substances

• Use of inappropriate sexual language, conduct, jokes, mannerisms, expressions, cursing or harassment of visitors, customers, other contract personnel, volunteers, and/or Corps of Engineers personnel

• Theft or misuse of supplies, permits, passes, etc. or misuse of the computer and software

• Inappropriate or illegal use of Government provided internet services(s)

• Unwarranted physical contact with visitors, Corps of Engineers personnel, contractors, or volunteers

• Recurring verbal and/or written complaints from visitors, other contract personnel, and/or Corps of Engineers personnel for excessive control, harassment, rudeness, lack of cooperation, etc.

• Resistance to implementation of policies and programs, as directed by Operations Project

Manager, or his/her authorized representative(s)

• Unauthorized possession or discharge of a firearm/weapon, while on duty

• Failure to abide by any provision in Title 36.327 Code of Federal Regulations

• Theft

• Discrimination against customers, visitors, volunteers, other contract personnel, Corps of Engineers personnel, based on race, color, religion, sex, national origin, marital status, disabilities, etc.

• Violations of public health and safety, including smoking in the gatehouse

• Failure to maintain a neat, clean, well-groomed personal appearance

• Inability to perform duties and job responsibilities in accordance with the

Contract Specifications, Scope of Work, and Attendant Handbook

TP-T-1.10.2 Unforeseen Closure of Campground:

Contracts/contractors may be terminated if the Government determines campground attendant services are no longer needed due to unforeseen closures of campground or its major facilities

(e.g.: beach, boat ramp, restroom, campground). Unforeseen closures may include, but are not limited to, closure resulting from budget constraints, management changes, natural disasters, floods, fire, storm damage, infrastructure failure, and/or previously unknown safety hazards.

TP-T-1.10.3 Duty of Contractor to Finish Contract:

The contractor may not terminate this contract. Breach of contract and/or voluntary termination of contract without sufficient cause, or if the contractor fails to complete the contract through the specified term, the contractor is subject to re-procurement costs. The contractor’s failure to comply with the contract specifications may be grounds for suspension or disbarment for a period, not to exceed three years. Acceptance of the contract shall be evidence of such knowledge, approval, or acquiescence of all contract specifications.

TP-T-1.11.0 CAMPGROUND FACILITIES INVENTORY (See Appendix A)

TP-T-1.11.1 Renovations

Any renovations, upgrades, remodeling, additions to site/facilities, etc. requested by contractor that may occur at any time during this contract, will be acknowledged/approved in writing and signed by both the Government and the contractor. The Government will not consider any renovation, upgrade, remodel, and/or addition to site/facility as a valid condition or term for negotiating an increase in contract price.

TP-T-2.1.0 SCOPE OF WORK: GATEHOUSE

TP-T-2.1.1 4-Days-On/4-Days Off:

Contractors at all Hartwell Lake Campgrounds will provide attendant services twenty-four hours a day, as directed on a rotating four-days-on/four-days-off schedule, which includes all weekends and Federal Holidays. A work schedule defining days on/off for each campground will be provided to all attendants at the pre-work orientation/training. Refer to Appendix D for work schedule samples.

TP-T-2.1.2 24-Hours:

The 24-hour shift begins at 7 a.m. each morning and ends at 7 a.m. the following morning.

Please refer to TP-T-2.3 Schedule of Operations, for specific campground gatehouse hours.

TP-T-2.1.3 Contractor Duties & Communication:

All contractors are responsible for ensuring that their work performance, or lack of, does not interfere with another contractor and their ability to fulfill their contract obligations effectively and productively (i.e.: lack of properly entering data into computer, not filling out patrol log, etc.).

More specifically, all contractors at all Corps Campgrounds at Hartwell are responsible for ensuring professional and effective communication with the other park attendant contractors working opposite shift at the same campground. This is to provide and ensure consistent operation of the gatehouse and campground. If a misunderstanding, disagreement, conflict, etc.

should arise, it is the responsibility of both contractors to try effectively and professionally to resolve the issue in a quick manner. If a reasonable resolution cannot be reached by both parties, the COR or his/her authorized representative should be notified as soon as possible. Failure to effectively communicate with the other campground contractor(s) may be grounds for termination of the contract.

TP-T-2.1.4 Email Communications

Attendants are required to set up a specific work email account (one per contract couple) for Recreation

One Stop (R1S) reservation system access and communications. Email accounts will be used to communicate between the gatehouse and Project Office personnel. Attendants may receive updates on work orders and maintenance schedules, public service announcements, tip sheets and other non-emergency communications. Attendants will be required to check their work email account once per shift and may use government furnished computer for this.

TP-T-2.2.0 CAMPGROUND ENTRANCE GATE & LAW ENFORCEMENT

TP-T-2.2.1 Entrance Gates:

Attendants will unlock and open entrance gates every morning at 7 a.m. and close/lock the entrance gate at 10 p.m. Attendants will immediately open the park entrance gates to allow campers out of the area for emergencies and/or for those users who request to be let out of the campground, no exceptions.

Attendants will also allow entry of emergency or law enforcement personnel at any time, including the hours the campground gate is closed and locked (10 p.m. - 7 a.m.). Attendants will also exercise good judgment when dealing with campers and gate closure hours and may sometimes allow after hours entry through gate. Campers are not to be told they cannot leave/enter because the gate is closed/closing.

Specific policy and rules will be covered during the pre-work orientation and training sessions.

TP-T-2.2.2 Extended Gate Hours:

Extended gate hours are occasionally required. Contractors may be required to lock the entrance gate after 10 p.m., leave gates unlocked/open all night, or open the gates before 7 a.m. for various events or incidences including but not limited to sporting games, emergencies, utility outages, and hazardous weather.

TP-T-2.2.3 Logs:

A patrol log for ranger and park attendant patrols must be kept and turned over to the lake office monthly or upon request. Attendants may also be required to fill out a life jacket loaner log and distribute life jackets. Attendants may also be required to fill out a log for loaner 30/50-amp converters. Additional logs and tracking forms may also be added throughout contract season.

TP-T-2.2.4 Combination Locks:

Combination locks may be implemented either temporarily or permanently at campground entrance gates (with same operation hours as locked gates 10 p.m. and 7 a.m.). If implemented, attendants will be required to issue new lock combinations to registered campers on a regular basis according to project guidance, which will be issued at pre-work orientation or during the course of the recreation season.

TP-T-2.3.0 SCHEDULED HOURS OF OPERATION

TP-T-2.3.1 Gatehouse Hours of Operations:

The hours of operation are in effect for all campground contracts managed by the US Army Corps of

Engineers at the Hartwell Project. All contractors are responsible for proper execution of work and duties in accordance with the following specifications:

Gatehouse hours are:

Sunday–Thursday = 9 a.m. – 8 p.m.

Friday–Saturday as well as Memorial Day, July 4th, Labor Day holiday = 8 a.m. – 10 p.m.

Extended gatehouse hours beyond 8 p.m. Monday – Thursday may occasionally be required when the gatehouse is busy, high number of check-ins exist, for various events, sporting games, emergencies, utility outages, hazardous weather, or when a situation arises/ranger request/assistance required. Attendants must be nearby gatehouse (on park attendant campsite or conducting campground inspections for example) and be accessible to the public during times when on duty but not required to be in gatehouse.

TP-T-2.4.0 CAMPGROUND SURVEILLANCE

TP-T-2.4.1 Rounds/Log:

Attendants will conduct rounds of the entire campground a minimum of 3 times per day.

Vehicles, golf carts, scooters, or bicycles are permissible to complete these rounds. A complete tour of the area includes checking all campsites, bathhouse(s), playgrounds, beach, and all other facilities, to determine if any maintenance issues have occurred or are developing, and to notify the lake office accordingly. During routine rounds, the attendant shall check for violations such as littering, vehicles parked on grass or off-site, pets off leash, dumping of black or gray water on or around sites, etc. All campground rounds and findings will be recorded on a patrol log and made available to the lake office or ranger staff upon request.

Additional rounds may be necessary at times, for example (but not limited to), to inspect for

(and/or verify) maintenance issues or complaints reported by campers or volunteers, overdue check-outs, storm damage, high water, accidents/incidences, etc. or to follow up on previous issues.

TP-T-2.4.2 Reporting Violations:

Attendants will promptly report campground disturbances, violations of regulations and laws, instances of harassment, lack of cooperation, etc. to ranger personnel or local law enforcement as appropriate. All major problems will be immediately reported to the lake office or rangers on patrol. Rangers will handle each case on its own merits in accordance with professional training and discretion, and attendants will not attempt to direct, manipulate, undermine, oppose, or

“second- guess” decisions made by the ranger(s).

TP-T-2.4.3 Litter/Debris Pick Up:

Attendants shall pick up minor litter or other debris along a park road while conducting rounds. Major issues should be reported to lake office or to a ranger.

TP-T-2.4.4 Emergency/Urgent Messages:

Attendants shall assist in the delivery of emergency or urgent messages to registered campers if necessary and/or requested by ranger staff.

TP-T-2.5.0 PUBLIC RELATIONS & VISITOR ASSISTANCE

TP-T-2.5.1 Attendant Primary Role:

Because park attendant contractors serve such a vital role as the “Face of the Corps of Engineers” to the visiting public at Corps operated campgrounds, the primary role of a Park Attendant is to assist all visitors in a prompt, professional, and courteous manner. Attendants will serve as a primary source of campground and project information and will tactfully and respectfully educate visitors of the rules and regulations of camping with the Corps at Hartwell Lake.

TP-T-2.5.2 Attendant Conduct:

Attendants will not order, direct, rule and/or regulate enforcement personnel. Contractors will not argue with, threaten, harass, badger, etc. uncooperative customers, campers, or visitors.

Attendants shall perform their duties with professionalism befitting a public servant and the

Army Corps of Engineers. Within the context of Corps policies and regulations, contractors will provide for the needs of our visiting public and act as public relations representatives for the

Army Corps of Engineers.

TP-T-2.5.3 Life Jacket Loaner Program:

Attendants are required to conduct a life jacket loaner program from the gatehouse. Loaner life jackets are provided by the government for this purpose.

TP-T-2.6.0 CAMPSITE RESERVATIONS

TP-T-2.6.1 Recreation One Stop (R1S):

The Recreation One Stop reservation program provides advance campsite reservation services consisting of receiving reservation requests, bookings, processing credit/debit card transactions for campsite user fees, cancellations, refund requests, transmitting reservation information, help desk assistance, etc. daily to each individual campground. Attendants will perform specific duties daily to implement the reservation program at the individual campground. These duties include, but are not limited to, the following:

- Receiving daily incoming camper list

- Maintaining current on-site records

- Making walk-up and advanced reservations (on a limited basis only), cancellations, campsite changes, early check-outs, checking in/out campers, and verifying discount pass information

- Checking site availability

TP-T-2.6.2 R1S Software Program:

Specific duties involved in using R1S software will be outlined in the R1S Field Guide and will be covered in the pre-work orientation/training. Prospective offerors should be familiar with basic computer functions/operations such as, but not limited to, sending/receiving emails, setting up usernames and passwords, Word and Excel documents. All reservation and related actions are computer based.

TP-T-2.6.3 Making Reservations:

Attendants do not make walk-in and advanced campsite reservations on-site, unless otherwise directed by the COR or his/her authorized representative for unique situations. Under no circumstances will contractor take advanced reservations over the phone unless otherwise directed by the COR or his/her authorized representative such as a park ranger.

TP-T-2.7.0 GATEHOUSE OPERATION & FEE COLLECTION

TP-T-2.7.1 Gatehouse Duties:

Attendants will process campground related computer transactions (credit/debit only), issue vehicle permits/passes, handout receipts, update all required data in R1S software program, check-in/out campers, answer questions from campers and from the public in person, assist visitors, operate computer and components, and other required functions, as covered in the pre-work orientation/training.

Attendants shall also answer questions and assist visitors regarding site availability and status and may occasionally assist office/ranger staff with reservation questions and issues by phone or in person. Attendants shall answer questions by phone or in person from, but not limited to, public, Corps staff, contractors, volunteers, law enforcement, or emergency services.

TP-T-2.7.2 Manual Operation of Gatehouse:

In the event of computer system issues/failures attendants shall contact authorized representative as soon as possible for further direction.

TP-T-2.7.3 Gatehouse Closing Procedures:

Upon closing the gatehouse, windows must be closed and secured, blinds drawn and closed, lights off, computer disconnected from wall unit if applicable, and door(s) locked and secured. The campground gate will be unlocked at 7 a.m. and locked at 10 p.m. daily. The gatehouse will be staffed in accordance with section TP-T-2.3 Scheduled Hours of

Operations.

TP-T-2.7.4 Change Fund:

Park attendants are not required to maintain a cash fund as credit/debit cards are the only acceptable form of payment.

TP-T-2.7.5 Brochures:

Attendants will distribute information (i.e., maps, brochures, water safety information/items, Title 36 Rules & Regulations, etc.) to visitors and to all campers upon registration as directed by the Campground Program Ranger or other ranger staff. Attendants will verbally communicate visiting hours, camper pass system, and gate-open/close hours to all registered campers. All park users will be instructed to use developed facilities in accordance with applicable regulations and to park and operate vehicles and campers only on designated roads, pull-offs, parking areas, etc.

TP-T-2.7.6 Complaints:

AT ALL TIMES, TACT, COURTESY, AND DIPLOMACY SHALL BE EXERCISED

WHENEVER DEALING WITH THE PUBLIC. Repeated complaints from the public concerning these requirements will be grounds for termination. Visitor complaints and suggestions for improving the campground shall be submitted to the lake office when received.

Major complaints must be reported to the lake office immediately.

TP-T-2.7.7 Recycling:

Attendants may be required to place paper that can be recycled in a box designated for this purpose in the gatehouse. Rangers or volunteers will pick up items for recycling at regular intervals throughout the season.

TP-T-2.8.0 AUDITS & CUSTOMER CARE SURVEY TP-T-2.8.1

TP-T-2.8.1 Audits:

All attendants are subject to unannounced and unscheduled field audits of R1S and computer transactions, property, annual passes, and all fee collection records. In addition, an audit of the contractors’ performance and compliance, as required by this contract, will also be conducted unannounced and unscheduled (i.e., compliance to gatehouse hours of operation, uniform dress policy, scope of work, etc.). Any discrepancies may be grounds for termination of contract. The contract COR, Chief Ranger and/or his/her authorized representative will conduct all audit(s).

TP-T-2.8.2 Survey Reports:

Attendants will assist in customer surveys if requested. Survey will consist of handing out surveys to campers, logging all comment cards distributed at the campground, collecting completed surveys, and submitting surveys to the Hartwell Lake Office.

TP-T-2.9.0 ATTENDANT PERFORMANCE & EVALUATION

TP-T-2.9.1 Notification of Deficiencies:

Contrac…