Complete_SOURCES_SOUGHT_Provo_and_PG_Janitorial_2026_1.pdf

140R4026Q0028 SOURCES SOUGHT NOTICE

PROVO AND PLEASANT GROVE JANITORIAL SERVICES

NOTICE: THIS IS NOT A SOLICITATION, BUT RATHER A SOURCES SOUGHT

SYNOPSIS TO DETERMINE POTENTIAL SOURCES FOR INFORMATION AND

PLANNING PURPOSES ONLY.

The Bureau of Reclamation, Upper Colorado Basin Region, has a requirement to acquire.

The purpose of this sources sought notice is to identify and collect information on potential sources with the capability of providing Janitorial Services for the Bureau of Reclamation as described in the attached Draft Performance Work Statement (PWS). Based upon responses to this announcement, the Government may determine to set this acquisition aside or proceed with an unrestricted solicitation.

The applicable North American Industry Classification System (NAICS) Code is 561720

Janitorial services, and the related small business size standard is $22 million. The Product

Service Code is S201 Housekeeping – Custodial Janitorial.

This notice is not a request for proposals/quotations and the information presented in this announcement will not obligate the Bureau of Reclamation in any manner.

A Firm Fixed Price is contemplated.

Anticipated solicitation release date is 3/11/2026

Anticipated period of performance is 4/1/2026 - 3/31/2031

• Base Year: 4/1/2026 – 3/31/2027

• Option Period I: 4/1/2027 – 3/31/2028

• Option Period II: 4/1/2028 – 3/31/2029

• Option Period III: 4/1/2029 – 3/31/2030

• Option Period IV: 4/1/2030 – 3/31/2031

All Small Business Sources are encouraged to respond with their capabilities statement if your company is interested and can demonstrate the firm’s ability, capability, and responsibility to provide the services detailed in the attached DRAFT PWS.

Interested Small Business Sources should include the following information in their capabilities statement response:

(a) Business name, address, cage code, and point of contact information.

(b) Unique Entity ID for SAM.gov

(c) Business Size and Type: 8(a), HUBZone, Women-owned, Service-Disabled Veteran-

Owned, Indian Small Business Economic Enterprise, Small Business, etc.

(d) Evidence of your experience performing similar and relevant to the type and scope of work in this announcement within the last 10 years. The evidence should include the following: contract numbers, project titles, dollar amounts and points of contacts with email and telephone numbers. Please do not include more than 3 past projects.

Include attachments cataloging the company’s equipment assets (as necessary), resources that demonstrate company responsibility and capability to perform required work.

This is NOT a request for proposals and is NOT to be construed as a commitment by the

Government. Responses to the sources sought notice will be used by the Government to make appropriate acquisition decisions. No reimbursement will be made for any costs associated with providing information in response to this notice.

Responses to this request for information are strictly voluntary and will not in any way effect the ability to submit a proposal or offer, nor will it have any effect on the evaluation of any contractor’s response to a future solicitation should one be issued.

Responses to this notice should be submitted to Contract Specialist (CS) Kimberley Hervat / khervat@usbr.gov by 2/10/2026 NLT 2:00PM MT. Prospective Contractors must be registered and must maintain an active registration in the System for Award Management, (SAM), as required by FAR 4.1102. Prospective contractors must be registered in SAM prior to submitting a proposal. Lack of registration in the SAM database will make an offeror ineligible for prospective award. Information on SAM registration can be obtained via the internet at http://www.sam.gov.

mailto:khervat@usbr.gov http://www.sam.gov/ http://www.sam.gov/

DRAFT

ATTACHMENT A

Performance Work Statement

Provo and Pleasant Grove Janitorial Services

1.0 Scope

1. This Performance Work Statement (PWS) outlines the requirements for janitorial services at the following Bureau of Reclamation facilities:

A. Provo Area Office- 302 East Lakeview Parkway, Provo, Utah 84606

i. Includes the Credit Union located within the Provo Area Office. See section 3.1.3 for cleaning restriction.

B. BR-91 Facility- 315 West 1100 North, Pleasant Grove, Utah 84062

2. Services include routine cleaning, sanitation, and maintenance of designated interior spaces at both locations. These spaces include, but are not limited to, offices, cubicles, hallways, break rooms, conference rooms, restrooms, and showers.

3. The Contractor shall maintain all designated areas to meet Quality Level 2 (QL2) standards, consistent with APPA Level 2 – Ordinary Tidiness, except where noted. Fixtures and surfaces requiring polishing (e.g., stainless steel drinking fountains, restroom fixtures) shall meet Quality Level 1 (QL1) standards for appearance.

1.1 Objective

1. The objective of this contract is to ensure both facilities are maintained in a clean, sanitary, and professional condition through consistent janitorial services that meet defined performance standards.

1.2 Background

1. The Provo Area Office is a one-story facility built in 1985, totaling approximately 57,000 square feet. Of this, approximately 46,000 square feet is designated for janitorial services. Due to the age and condition of the building, many fixtures and materials require non-abrasive cleaning methods to preserve their integrity.

2. The Pleasant Grove Facility, completed in 2018, consists of approximately 15,000 square feet, including office space, a maintenance shop, and equipment shelters. Only the office space— defined for the purposes of this PWS as approximately 4,000 square feet—and associated restrooms and showers are included in this contract. The maintenance shop and equipment shelters are excluded from janitorial services under this PWS.

1.3 Type of Contract

1. Firm-fixed price with a base year and four option years.

1.4 Period of Performance

1. Base Year: April 1, 2026, through March 31, 2027

2. Option Year I: April 1, 2027, through March 31, 2028

3. Option Year II: April 1, 2028, through March 31, 2029

4. Option Year III: April 1, 2029, through March 31, 2030

5. Option Year IV: April 1, 2030, through March 31, 2031

1.5 Place of Performance

1. Provo Area Office, 302 East Lakeview Parkway, Provo, Utah 84606

2. BR-91 Facility, 315 West 1100 North, Pleasant Grove, Utah 84062

1.6 General Expectations

1. In addition to the specific tasks and frequencies outlined in this Performance Work Statement

(PWS), the Contractor shall perform any additional cleaning, sanitation, or maintenance services necessary to maintain a clean, safe, sanitary, and professional environment at all times.

2. All services shall be performed to achieve QL2 standards for general areas, ensuring an orderly and sanitary environment. Surfaces requiring polishing, such as stainless-steel fixtures- shall meet QL1 standards, providing a spotless and polished appearance.

3. This includes, but is not limited to:

A. Prompt response to visible debris, spills, stains, odors, or other deficiencies that arise between scheduled services.

B. All undefined or ambiguous cleaning expectations shall be interpreted in favor of maintaining a visibly clean, sanitary, and professional environment. Contractor shall not defer action due to lack of explicit task listing.

C. Re-performance of tasks that do not meet the standards defined in this PWS, regardless of frequency.

4. The Contractor shall proactively address issues within the scope of this PWS. Any changes to scope or additional work must be authorized by the CO.

1.6.1 Contractor Response and Supervision Requirements

1. To ensure adequate oversight, rapid response to emergencies, and consistent quality control, the

Contractor shall meet the following performance requirements:

A. The Contractor shall be capable of an onsite response to Provo Area office and Pleasant

Grove facility within three (3) hours of notification by the Government:

1. Service Failures

2. Emergencies

3. Corrective actions

4. Restocking requests

5. Inspection follow ups

B. The Contractor shall designate a primary and alternate supervisor who are available and located such that they can meet the required three-hour response time by any means necessary. No specific geographical location requirement applies.

C. Prior to commencement of work, the Contractor shall submit a staffing and response plan demonstrating how they will meet the three-hour response requirement. The plan shall include:

1. Names and contact information for supervisory personnel

2. Proposed travel routes and estimated response times

3. Availability schedules for supervisory staff

4. Methods for ensuring rapid corrective action

2.0 REFERENCES

1. 2025 GSA Federal custodial guidelines: Quality Level 2 (QL2) for general areas and Quality

Level 1 (QL1) for polished fixtures.

2. APPA Level 2 – Ordinary Tidiness is recognized as a benchmark for custodial service quality under this contract. While not adopted exclusively, the Government expects cleanliness outcomes consistent with APPA Level 2 standards. This includes regular cleaning, visible tidiness, and comprehensive care of facilities.

A. Contractors should use APPA Level 2 as a guide to inform staffing, scheduling, and inspection readiness. The Government may evaluate service quality against this benchmark to ensure alignment with expected performance levels.

3.0 TASKS- The Contractor shall perform the following tasks.

3.1.1 General Requirements and Standards

1. The Contractor shall perform all janitorial services described in this Performance Work Statement (PWS) in accordance with the specified frequencies, standards, and methods. All work must be completed during designated service hours as outlined in Section 3.1.3, unless otherwise approved in writing by the Contracting Officer (CO).

2. All services shall be executed in a manner that maintains a clean, sanitary, safe, and professional environment. The Contractor shall ensure that all serviced areas are free of visible dust, dirt, debris, stains, odors, and foreign materials.

3. The Contractor shall furnish all labor, supervision, equipment, and supplies necessary to perform the required services. All cleaning agents and equipment must be reviewed by the Contracting Officer’s Representative (COR) for compliance.

4. The Contractor shall meet 2025 GSA National Custodial Specifications (similar to APPA Level 2 custodial standards) and comply with all applicable federal, state, and local regulations.

Contractor personnel must be properly trained, vetted, and equipped to operate within a secure government facility.

5. Janitorial services shall be conducted during the specified timeframes listed in section 3.1.3.

Work must begin promptly and be completed within the specified timeframes. All contractor personnel must exit the facility no later than the stated deadlines.

6. Services will be performed during the scheduled service window found in section 3.1.3 and must reflect a high standard of professionalism, safety, and environmental responsibility. Contractor personnel are expected to conduct themselves respectfully and efficiently in the presence of staff and visitors. Cleaning activities must be performed in a manner that minimizes disruption to occupants, prioritizing their comfort and safety.

3.1.2 Definitions

1. Clean: A surface or area that is free of visible dust, dirt, debris, stains, smudges, odors, streaks, and foreign materials when viewed under normal lighting conditions. Cleanliness shall reflect routine maintenance and sanitation sufficient to promote a safe, healthy, and pleasant environment. Where applicable, surfaces shall present a uniform appearance to the extent achievable through standard cleaning methods.

2. Disinfect: The removal or neutralization of bacteria, viruses, and other pathogens using EPA-approved disinfectants applied by manual or mechanical methods.

3. High-Touch Surface: Any surface frequently contacted by hands, including but not limited to door handles, light switches, faucets, appliance controls, sinks, and shared equipment.

4. Polish: The removal of smudges, fingerprints, watermarks, and other residue from metal or glass surfaces using nonabrasive cleaning products. Polishing is intended to restore a clean and uniform appearance without damaging the surface.

5. Odor Free: A condition in which a space is free of persistent or noticeable malodors, including but not limited to smells of urine, feces, mildew, mold, stagnant water, or chemical buildup.

Odors shall not be detectable upon entry or during use. A space is considered non-compliant if such odors persist beyond five (5) minutes after cleaning or are reported by multiple users.

6. Office Space: For the purposes of this PWS, “office space” includes individual offices, cubicles, hallways, break rooms, conference rooms, and associated restrooms and showers.

7. Sanitize: Reduction of microbial contamination to safe levels using approved sanitizing agents, typically in food-contact or high-touch areas.

8. Service Window: The designated time period during which contracted cleaning services are performed. Refer to Section 3.1.3 – Work Hours for location-specific service times.

9. Spot Clean: Targeted cleaning of visibly soiled areas without cleaning the entire surface. Spot cleaning shall restore the affected area to its previous condition and appearance.

10. Stain: A discoloration or mark caused by the absorption or adhesion of substances such as liquids, oils, dyes, or residues. For the purposes of this PWS, a stain is considered removable if it:

A. Is visible under normal lighting conditions B. Is located on a surface designated for routine cleaning C. Can be eliminated using standard, non-damaging cleaning methods and products

11. Stains that remain after reasonable cleaning efforts shall be documented and reported to the Contracting Officer’s Representative (COR). Non-removable or permanent stains shall not be considered non-compliance if cleaning was performed in good faith and documented appropriately.

12. Janitorial Services: For the purposes of this PWS, Janitorial Services refer to routine cleaning and sanitation tasks performed to maintain a hygienic, orderly, and professional environment in designated office spaces. These services include, but are not limited to:

A. Daily cleaning of floors, surfaces, and fixtures (e.g., vacuuming, sweeping, mopping, dusting).

B. Trash removal and replacement of liners.

C. Restroom sanitation, including toilets, sinks, mirrors, floors, and replenishment of supplies.

D. Break room cleaning, including countertops, sinks, tables, and exterior surfaces of appliances such as refrigerators, vending machines, coffee machines, and water/ice dispensing machines.

E. Glass cleaning for interior windows and doors.

F. Spot cleaning of walls, partitions, and high-touch surfaces.

G. Shower cleaning, where applicable.

H. Periodic deep cleaning as specified in Table 4.0

3.1.3 Work Schedule

1. Provo Area Office:

A. Janitorial services shall be performed five days per week- Monday through Friday.

B. Contractor personnel may access the facility between 3:30 p.m. and 7:30 p.m. Monday through Friday.

C. Janitorial services shall begin no later than 4:00 p.m. and be completed by 7:00 p.m.

D. All contractor personnel must exit the facility by 7:30 p.m.

E. To ensure uninterrupted service to customers, the cleaning of the Credit Union within the

Provo Area Office shall not begin until after 5:00 P.M. local time.

2. Pleasant Grove Facility:

A. Janitorial services shall be performed three days per week- Monday, Wednesday, Friday.

B. Contractor personnel may access the facility between 1:30 p.m. and 4:30 p.m. Monday, Wednesday, and Friday.

C. Janitorial services shall begin no later than 2:00 p.m. and be completed by 4:00 p.m.

D. All contractor personnel must exit the facility by 4:30 p.m.

Enforcement:

A. Repeated late arrivals or rushed service may result in written notice, required re-performance, or recommendation for non-exercise of option years. Two or more late arrivals or rushed cleanings within a 30-day period shall trigger a formal notice of non-compliance.

B. Contractor shall maintain a daily time log of personnel entry and exit, available to the COR upon request.

C. Any deviations from scheduled work hours or performance standards must be reported to the COR within 24 hours.

3.1.4 Holidays

1. No janitorial services shall be required on the following federal holidays, unless specifically requested in writing to the Contracting Officer.

i. New Year’s Day

ii. Martin Luther King Jr. Day

iii. Presidents’ Day

iv. Memorial Day

v. Juneteenth

vi. Independence Day

vii. Labor Day

viii. Columbus Day

ix. Veterans Day

x. Thanksgiving Day

xi. Christmas Day

2. If a scheduled service day falls on a holiday, the Contractor shall perform the service on the next business day unless otherwise directed by the COR. If a scheduled service day falls on a state holiday not listed above, janitorial services shall still be performed as scheduled, unless prior written approval for exemption is granted by the CO.

3. State holidays are not recognized as federal holidays for the purpose of janitorial service exemptions. Services are expected to be performed on state holidays unless specifically approved by the Contracting Officer.

4. If the facilities are officially closed on a scheduled workday due to a Holiday Closure by Executive Order (EO) or similar administrative decision (e.g. the day before or after Christmas), janitorial services for that day shall be cancelled. The Contractor shall not be required to perform services on such days. Notification of Holiday Closure by EO shall be sent to the Contractor by the COR.

Note: Federal holidays are observed according to the official U.S. Office of Personnel Management (OPM) calendar. If a holiday falls on a weekend, the observed date (typically the preceding Friday or following Monday) shall apply for scheduling purposes.

3.1.5 Service Interruptions

1. If janitorial services cannot be performed due to facility closures, emergencies, inclement weather, or other unforeseen interruptions, the Contractor shall:

A. Notify the COR immediately and propose a rescheduled service date.

B. Missed services must be completed within 48 hours.

C. No additional charges shall be incurred for rescheduled services.

2. In the event of inclement weather that prevents safe travel or access to the facility, the Contractor shall notify the COR as soon as reasonably possible and coordinate a revised cleaning schedule.

3. Failure to notify the COR or complete rescheduled services within the required timeframe may result in a notice of non-compliance.

3.1.6 Contractor Access

1. All Contractor personnel shall comply with the facility’s standard onboarding and security procedures prior to being granted access

2. Contractor personnel shall be permitted access to the facility no more than 30 minutes prior to the scheduled start time.

3. Only authorized Contractor employees may access the facility. No guests, pets, or non-approved personnel are permitted. Contractor shall ensure that all access cards, keys, and security credentials are returned immediately upon employee termination or resignation.

4. Unauthorized access or failure to follow security protocols may result in removal from the contract and financial liability for any damages or disruptions.

3.1.7 Supervision and Quality Assurance/Quality Control Plan

1. The Contractor shall assign an onsite supervisor responsible for overseeing janitorial personnel and ensuring compliance with all performance requirements outlined in this PWS. In addition to daily oversight, the Contractor shall:

A. Submit a Quality Assurance/Quality Control (QA/QC) plan to the COR within 15 calendar days of award. The QA/QC plan must include:

i. Inspection checklist for all tasks and frequencies listed in Table 4.0- Performance

Requirements Summary

ii. Procedures for documenting compliance and corrective actions

iii. Reporting requirements:

1. Daily reports of completed tasks and deficiencies, submitted by 10:00 A.M. the following business day, including time stamp photos.

2. Should the designated onsite supervisor be unable to fulfill their duties, the contractor shall provide a qualified alternate supervisor, subject to prior approval by the client, to maintain uninterrupted supervision

3. The onsite supervisor shall:

A. Be present during all scheduled work hours B. Monitor staff punctuality and adherence to designated timeframes C. Document daily, weekly, monthly, or quarterly tasks D. Via email, submit any report(s) to the COR of the completed tasks by 10:00 A.M. the following business day. Submit five photographs from each facility via email. COR may request for more photograph documentation for inspection purposes.

E. Address deficiencies immediately and coordinate any required re-performance F. Serve as the primary point of contact for the Contracting Officer’s Representative (COR) during service hours G. Time-Stamped Photos: Supervisor must submit photos of final, clean, and stocked Restrooms and Breakrooms taken just before they exit.

3.1.8 - Service Schedule by Location (Applicable to Sections 3.1.9(a) through 3.1.13)

1. Unless otherwise specified, all tasks in Sections 3.1.8 through 3.1.13 shall be performed according to the following schedule:

A. Provo Area Office: Services shall be performed Monday through Friday, excluding federal holidays. See section 3.1.4 for holiday and closure exceptions.

B. Pleasant Grove Facility: Services shall be performed Monday, Wednesday, and Friday, excluding federal holidays. See section 3.1.4 for holiday and closure exceptions.

2. All performance standards and minimum acceptable quality levels apply equally to both locations

3.1.9 - TASK NUMBER 1 – SPACE CLEANING

3.1.9(a) Daily Appliance-Specific Cleaning Requirements and Standards

1. The Contractor shall clean the exterior surfaces of shared-use appliances located in break rooms, common areas, and other designated spaces. This includes but is not limited to:

A. Coffee machine(s) B. Refrigerators C. Water dispensers D. Microwaves E. Bottle filler drinking fountains F. Vending machines and shared-use appliances

2. Daily cleaning and/or wiping shall be performed in accordance with each manufacturer’s recommended procedures, including the use of approved cleaning agents, tools, and techniques appropriate to the appliance’s materials and features. The Contractor shall:

A. Avoid abrasive materials or chemicals that may damage surfaces or void warranties

B. Clean electronic components using manufacturer-approved methods C. Maintain documentation of cleaning procedures and product usage D. Be liable for any damage resulting from failure to follow manufacturer guidelines

3. Daily cleaning requirements:

A. Wipe down all exterior surfaces to remove visible soil, smudges, fingerprints, and residue.

B. Clean dispensing nozzles, handles, control panels, and drip trays using non-abrasive, food-safe disinfectants.

C. Avoid the use of harsh chemicals or abrasive tools that may damage appliance finishes or void warranties.

D. Do not spray cleaning solutions directly onto electronic components or control panels;

apply to the cloth first.

3.1.9(b) Trash/Waste Collection and Removal

1. Scope of Work: Contractor personnel shall perform daily trash and waste removal from all designated receptacles throughout the facility. This includes:

A. Emptying all trash receptacles including:

i. Individual cubicles

ii. Private offices

iii. Break rooms

iv. Common areas

v. Restrooms

vi. Conference rooms

vii. Hallways and entryways

viii. Credit Union area within the Provo Area Office

B. Replacing plastic liners if soiled, torn, leaking, or used for wet waste C. Washing waste containers (inside and outside) with an odor-free disinfectant if visibly soiled D. Wiping containers dry after cleaning and installing new liners E. Removing boxes, cans, bottles, packaging materials, and other disposable items placed adjacent to waste containers and clearly marked “TRASH” F. Picking up and disposing of any waste that falls on the floor or outside grounds during the removal process

2. Definition: Trash/Waste Collection and Removal is defined as the collection and disposal of all materials placed in appropriate containers dedicated for disposal, including:

A. Items marked “TRASH” adjacent to containers B. Bagged items placed on top of or next to containers C. Transportation of all collected waste to the on-site dumpster provided by the Bureau of

Reclamation

3. Occupied Workspaces: Contractor personnel are authorized to enter occupied offices or cubicles for the purpose of collecting trash and replacing liners, provided they do so respectfully and with minimal disruption. Personnel shall verbally acknowledge their presence (e.g., “Trash pickup”) before entering a workspace. If an occupant requests a brief delay, contractor personnel shall return at a later time during the scheduled service window. Refusal to enter occupied workspaces without cause shall be considered noncompliance with service expectations.

4. If an area is occupied during the scheduled service window, the contractor shall return to complete the task within the same window. Failure to do so shall be considered noncompliance.

5. Standard of Performance Upon completion:

A. Waste receptacles shall be free of all disposed materials B. Liners shall be replaced if there is any evidence of soiling, tearing, damage, or contamination C. Liners used for liquid or wet waste shall be replaced regardless of age or appearance D. Receptacles that have come into contact with waste shall be cleaned and disinfected E. The interior of the building shall remain debris-free F. Any residue from trash/waste collection shall be cleaned immediately G. The route used for removal—both inside and outside the building, including the area around the dumpster—shall be free of debris resulting from the removal process 3.1.9(c) Recyclable Material

1. The Contractor shall ensure that all recycling receptacles are emptied regularly and maintained in a clean, sanitary condition. Liners must be replaced if they are soiled, torn, leaking, or have been used for wet waste. If any waste has contacted the receptacle, it shall be washed inside and out using an odor-free disinfectant, wiped dry, and relined.

2. Recyclable material removal is defined as the collection and depositing of all recyclable items into the bulk recycling containers provided on-site by the Bureau of Reclamation. Once removed, receptacles must be free of all disposed materials. Liners shall be replaced if there is any evidence of damage or contamination, regardless of age or appearance. If a receptacle has been used for liquid or wet waste, the liner must be replaced, and the receptacle disinfected.

3. The Contractor shall ensure that all interior collection areas remain free of debris, stains, and odors. Any residue left during the collection process must be cleaned immediately. The routes used inside and outside the building, including the area surrounding the bulk recycling container, shall be kept free of any debris resulting from removal activities.

3.1.9(d) Vacuuming

1. Scope: This section outlines expectations for vacuuming services provided by the contractor, including timing, discretion, and cleanliness standards.

2. Work Area Considerations: Vacuuming shall be performed during regular scheduled hours found in section 3.1.3. Contractor personnel may defer vacuuming in actively occupied workspaces to avoid disruption. However, all areas must be vacuumed according to the defined schedule when area is unoccupied and appropriate during service window. The presence of visible debris shall take precedence over occupancy when determining cleaning necessity.

A. Vacuuming shall include the Credit Union area within the Provo Area Office, subject to timing restriction in section 3.1.3.

3. Standard: When properly vacuumed:

A. There shall be no visible dust, dirt, or loose debris on floors, under desks, or in corners.

B. All items moved or tilted during the process shall be returned to their original positions immediately upon completion of vacuuming in that area.

C. Vacuuming shall be thorough and consistent, with attention to high-traffic zones and areas prone to accumulation.

4. Quality Assurance: Daily visual inspections shall be conducted by the Contracting Officer’s Representative (COR) to ensure compliance with these standards. Observations and occupant feedback may be used to identify areas requiring additional attention. Any proposed adjustments to the cleaning schedule must be submitted for review and approved by the Contracting Officer (CO) prior to implementation.

3.1.9(e) – Spot Clean Carpets

1. Scope: This section defines the requirements for weekly inspection and spot cleaning of carpeted areas to maintain cleanliness and appearance. Spot cleaning is not a substitute for full cleaning when stains persist or are reported more than once.

2. Inspection and Cleaning Requirements: The Contractor shall inspect all carpeted areas weekly.

Carpeted areas showing mud, dirt, soil, grease, soft drink, or coffee stains shall be spot cleaned using a spot cleaner and the method recommended by the product’s manufacturer. In addition to weekly inspections, contractor personnel shall respond to visible stains reported by occupants or observed during routine cleaning. Inspection results shall be documented and made available to the Contracting Officer’s Representative (COR) upon request.

3. Definition – Spot Cleaning: Spot cleaning is defined as the removal of dirt, soil, debris, liquids, stains, or other foreign materials from carpets where adequate cleanliness can be accomplished by cleaning only the immediate affected area, and where cleaning of the entire area is not necessary.

4. Standard: When properly completed, spot cleaning shall completely remove any evidence of soiling and return the affected area to its previous condition, without visible signs of the original stain or the cleaning process. If spot cleaning does not fully remove the stain, the contractor shall escalate to deep cleaning or other approved methods, subject to PWS standards. Cleaning products must comply with PWS requirements and be reviewed for compliance by the COR.

3.1.9(f) – Employee Break Rooms (Tables, Sinks, Refrigerator, Water/Ice Dispensing Machines, Coffee Machine, and Counters)

1. Daily Cleaning Requirement: The Contractor shall clean the Employee Break Room once daily.

2. Scope of Cleaning Daily cleaning shall include:

A. Wiping and disinfecting tabletops, countertops, sinks, and all food and beverage contact surfaces

B. Cleaning and disinfecting the exterior surfaces, dispensing nozzles, and drip trays of water and ice dispensing machines

C. Wiping down the exterior surfaces of the coffee machine, including the handle, drip tray, and control panel

D. Removing soil, smudges, grease, oil, beverages, food, and any foreign material that may contain or support bacterial or viral growth

E. Cleaning the exterior surfaces of refrigerators and vending machines to remove dust, soil, smudges, stains, and fingerprints

3. Definition of Disinfecting: Disinfecting is defined as the removal or neutralization of biological contaminants capable of causing infection in humans. This shall be accomplished using EPA-registered disinfectants approved for use in food-contact areas, applied by manual or mechanical methods.

4. Contamination Control: If adjacent areas (including walls, floors, or cabinets within three feet of the cleaned surfaces) become contaminated during the cleaning process, those areas shall also be cleaned. Any items moved during cleaning shall be returned to their original positions.

5. Appliance Cleaning Frequency: Exterior surfaces of refrigerators, vending machines, water/ice dispensing machines, and the coffee machine shall be cleaned at least twice per week to maintain appearance standards.

6. Standard of Cleanliness: Upon completion, all cleaned and disinfected surfaces shall:

A. Present a uniformly clean, safe, healthful, odor-free, and pleasant appearance B. Be free of streaks, residue, soil, smudges, grease, oil, beverages, food, and other foreign material(s) C. Include periodically cleaned items that are free of smudges and prints D. Ensure adjacent areas are clean and free of food, stains, and cleaning residue

7. Verification and Accountability: The Contractor shall maintain a daily cleaning log, signed by the onsite supervisor, documenting completion of required tasks. Logs shall be made available to the client upon request. If daily cleaning is not performed, the Contractor shall notify the client within two hours of the scheduled service window and provide corrective action no later than the following business day.

3.1.9(g) – Cleaning Metal Drinking Fountain

1. Daily Cleaning Requirement: The Contractor shall clean, disinfect, and polish the drinking fountain once daily, with polishing applicable only to metal surfaces. Cleaning shall be completed prior to the start of the employee workday to ensure the fountain is ready for use.

2. Definitions:

A. Disinfecting refers to the removal or neutralization of biological contaminants capable of causing infection in humans. This shall be accomplished using EPA-registered disinfectants approved for use on drinking fountain surfaces, applied by manual or mechanical methods.

B. Metal Cleaning/Polishing refers to the removal of dirt, soil, fingerprints, smudges, watermarks, scale, and other foreign material from metal surfaces and fixtures. Only nonabrasive cleaners or polishes shall be used to preserve surface integrity and appearance.

3. Manufacturer Guidelines: All cleaning procedures shall follow the manufacturer’s recommended guidelines for the specific model. This includes the use of approved cleaning agents, techniques, and any routine cleaning steps necessary to preserve functionality, hygiene, and finish.

4. Standard of Cleanliness: Upon completion of cleaning and disinfecting, the drinking fountain shall:

A. Be free of visible soil, stains, and foreign material that may contain or support bacterial or viral growth

B. Present a clean, safe, healthful, odor-free, and pleasant appearance under normal lighting conditions

C. Exhibit minimal visible streaking; minor cosmetic streaks that do not affect sanitation shall not constitute noncompliance

5. Upon completion of metal polishing, the metal surfaces shall:

A. Present a clean and uniform appearance to the extent achievable through routine cleaning B. Be free of visible smudges, fingerprints, scale, and residue under normal lighting conditions C. Retain their finish without damage from cleaning products or methods

6. Contamination Control: If adjacent surfaces (e.g., walls, floors, or cabinetry within three feet of the fountain) become contaminated during cleaning, those areas shall also be cleaned. Any items moved during cleaning shall be returned to their original positions.

7. Verification and Accountability: The Contractor shall maintain a daily cleaning log, signed by the onsite supervisor, documenting completion of required tasks. Logs shall be made available to the client upon request. If daily cleaning is not performed, the Contractor shall notify the client within two hours of the scheduled service window and provide corrective action no later than the following business day.

3.1.9(h) – Carpet Cleaning/Shampooing

1. Scope of Work: The Contractor shall clean and shampoo all carpeted floor areas using mechanical methods designed to remove embedded soil, dirt, stains, and other foreign materials.

Deep cleaning shall apply to all carpeted areas designated as high-traffic zones, including but not limited to hallways, walkways, break rooms, conference rooms, reception areas, and copy/print rooms. Individual offices and cubicles shall be cleaned during scheduled shampooing cycles unless the area is actively occupied and inaccessible. In such cases, the contractor shall return during the same service window to complete the task. Refusal to clean due to occupancy without documented reattempt shall be considered noncompliance. Prior to shampooing, the area shall be cleared of loose debris, dust, and obstructions.

2. High traffic zones are defined as: All main hallways and corridors, break rooms and kitchenettes, conference rooms, reception and lobby areas, any copy/print rooms, or any area with foot traffic exceeding 10- persons per day. Walkways between cubicles, corridors adjacent to entrances/exits, and any carpeted paths used by more than 10-persons per day.

3. Frequency: Carpet cleaning/shampooing shall be performed as outlined in Table 4.0 – Cleaning Schedule. Areas designated as heavy traffic zones shall be cleaned/shampooed every two weeks, unless otherwise directed by the COR.

4. Definition: Carpet cleaning/shampooing is defined as the application of an approved cleaning agent to carpeted surfaces, followed by mechanical agitation and extraction to remove embedded contaminants.

5. Standard of Performance upon completion:

A. Carpets shall be free of visible soil, stains, and cleaning residue

B. The surface shall present a clean and uniform appearance under normal lighting C. No residual cleaning agents shall remain on adjacent surfaces (e.g., baseboards, cove base, walls, furniture, fixtures) D. Carpet tiles shall remain flat and securely adhered; no buckling, lifting, or warping shall occur E. Upholstered surfaces shall not bleed, fade, or show signs of discoloration F. Furniture or other items moved during cleaning shall be returned to their original positions prior to the start of the next workday

6. Manufacturer Guidelines: All cleaning procedures shall follow the manufacturer’s recommended guidelines for the specific carpet type and any associated upholstery or flooring systems. This includes approved cleaning agents, equipment settings, and drying protocols necessary to preserve material integrity and appearance.

7. Subcontracting: The Contractor may subcontract carpet cleaning/shampooing services to a qualified third-party provider. However, the Contractor shall remain fully responsible for ensuring that all work meets the standards, frequencies, and manufacturer guidelines outlined in this PWS. Subcontracted services shall be coordinated in advance with the COR, and any failure to meet performance standards shall be subject to corrective action.

8. Any subcontracted carpet cleaning services shall be provided at no additional cost to the Government. The Contractor is solely responsible for coordinating and managing subcontractor performance to meet all standards outlined in this PWS.

3.1.9(i) – Table Cleaning

1. Scope of Work: The Contractor shall clean all accessible tabletops located in common areas, break rooms, conference rooms, and other shared-use spaces once daily. Tables shall be cleaned regardless of occupancy, provided they are not actively in use (e.g., during a meeting or meal).

Contractor personnel shall return to clean any temporarily inaccessible tables later in the scheduled service window.

2. Definition: Cleaning tables is defined as the uniform removal of dirt, soil, fingerprints, smudges, smears, and any other substances that present an undesirable or unclean work surface.

3. Glass Surface Precaution: For glass tabletops, cleaning solution shall be applied to a soft cloth rather than sprayed directly onto the surface. Spraying near table edges may result in liquid wicking between the glass and wood frame, causing damage to the wood finish. Contractor personnel shall follow this precaution to prevent damage.

4. Standard of Performance Upon completion:

A. Tabletops shall present a clean, clear, and uniform appearance B. Surfaces shall be free of visible dirt, soil, marks, smudges, and residue C. No streaking or pooling of cleaning solution shall remain D. Damage caused by improper cleaning methods (e.g., glass cleaner contacting wood surfaces) shall be repaired or corrected at the Contractor’s expense, as specified in the

PWS.

3.1.9 (j) – Walls and Door Cleaning

1. Scope of Work: The Contractor shall inspect all walls and doors—including sheetrock, cinder block, vinyl-covered walls, light switches, doors, and door frames—at the beginning of each cleaning shift. Spot cleaning shall be performed to address visible soiling, with a minimum frequency of once per month. All doors and door frames shall be completely cleaned in accordance with Table 4.0 – Performance Requirement Summary.

2. Definitions:

A. Spot Cleaning: The targeted removal of dirt, soil, stains, smudges, liquids, scale, or other foreign material from a localized area of a wall or door. Spot cleaning is appropriate when full-surface cleaning is not required to restore cleanliness.

B. Complete Cleaning: The full-surface removal of dirt, soil, stains, fingerprints, writing, and other foreign material from doors and door frames.

C. Exclusions: Whiteboard walls located inside offices are excluded from cleaning under this contract.

3. Standard of Performance Upon completion:

A. Spot-cleaned areas shall be free of visible soiling and restored to their original appearance without evidence of cleaning or damage B. Fully cleaned doors and door frames shall be free of dirt, soil, stains, prints, and other foreign material C. Vinyl wall surfaces shall not exhibit a glossy, oily, or filmy residue D. All cleaned surfaces shall present a clean, uniform, and healthful appearance under normal lighting conditions 3.1.9(k) – Routine Dusting – Low Surfaces

1. Scope of Work: The Contractor shall perform routine dusting of low surfaces up to and including 6 feet in height, as specified in Table 4.0 – Performance Requirement Summary. This includes:

A. Furniture and fixtures B. Pictures, awards, and plaques C. Countertops and desktops D. Workstations and partition tops E. Shelves, bookcases, and lockers F. Windowsills and other horizontal surfaces

1. Only desks and work areas that have been cleared or organized shall be dusted. Items on flat surfaces shall be carefully moved, dusted underneath, and returned to their original positions.

2. Definition: Routine dusting is defined as the removal of dirt, laden dust, soil, cobwebs, and lint from horizontal or vertical surfaces using mechanical, chemical, or manual methods. Feather dusters or similar tools that displace or redistribute dust shall not be used unless treated to attract and retain particulate matter.

3. If adjacent areas become contaminated during dusting (e.g., with dust, dirt, or cleaning residue), those areas shall also be cleaned. All items moved to perform dusting shall be returned to their original position.

4. Standard of Performance Upon completion:

A. Surfaces shall be free of visible dust, lint, cobwebs, and airborne debris B. No dust shall be redistributed to adjacent areas

C. Items moved during dusting shall be returned to their original position D. Displayed pictures, awards, and plaques shall be level and properly aligned E. No damage shall occur to surfaces or items during the dusting process

3.1.9(l) – Cleaning the Reception Counter, and Formica Surfaces

1. Scope of Work: The Contractor shall clean the Formica surface reception counter, and the front entrance area at the Provo and Pleasant Grove locations weekly. Cleaning shall include all visible Formica surfaces and adjacent areas that may be affected by cleaning products.

2. Cleaning Formica surfaces is defined as the removal of:

A. Dirt, soil, lint B. Smudges, smears C. Fingerprints and handprints D. Any other foreign material that detracts from a clean, uniform appearance

3. Cleaning products shall be applied in a manner that prevents overspray or runoff. Any excess solution must be removed from:

A. The immediate Formica surface B. Surrounding materials including carpet

4. Standard of Performance Upon completion:

A. All Formica surfaces shall present a clean, uniform appearance B. No visible dust, soil, marks, smudges, or prints shall remain C. No residue or overspray shall be present on adjacent surfaces D. If full-surface cleaning is not required, partial cleaning may be performed only if the entire surface retains a uniformly clean appearance 3.1.9(m) – Cleaning and Disinfecting Exercise Equipment

1. Scope of Work: The Contractor shall clean and disinfect all exercise equipment located at the Provo and Pleasant Grove facility three times per week, specifically on Monday, Wednesday, and Friday. This includes all high-touch surfaces and adjacent areas affected during the cleaning process.

2. Definitions:

A. Cleaning: The removal of soil, dirt, smudges, oil, stains, and other foreign material from exercise equipment surfaces using manual or mechanical methods.

B. Disinfecting: The neutralization or removal of bacterial and viral organisms capable of causing infection in humans. This shall be accomplished using an approved disinfectant, followed by drying the treated surfaces.

C. Adjacent Area Cleaning: Any surrounding surfaces (e.g., walls, floors, cabinets) contaminated during the cleaning process shall also be cleaned to the same standard.

3. Standard of Performance Upon completion:

A. Equipment shall present a clean, safe, healthful, odor-free, and pleasant appearance B. Surfaces shall be free of streaks, residue, soil, smudges, stains, and other foreign material C. No cleaning product residue shall remain on equipment or adjacent surfaces

D. All surrounding areas affected during cleaning shall be free of visible contamination 3.1.9(n) – Sand Urns (Used for Extinguishing Cigarettes)

1. Scope of Work: The Contractor shall clean all sand urns—consisting of the metal container and sand, located at two building entrances and in the laboratory area weekly.

2. Cleaning sand urns includes:

A. Removing smudge marks, soil, fingerprints, and stains from the metal container B. Sifting the sand to remove debris such as extinguished cigarettes, chewing gum, and other foreign materials C. Replacing sand when it becomes stained, discolored, or visibly dirty, using clean sand provided by the Contractor

3. Standard of Performance Upon completion:

D. The metal container shall be free of smudges, soil, fingerprints, and stains E. Sand shall be clean, free of debris, and present a uniformly maintained appearance F. No foreign material shall be visible in the sand G. The urn shall appear clean and well-maintained following each scheduled service.

3.1.10 – TASK NUMBER 2: Restroom and Shower Services

1. Restroom and shower cleaning tasks described in this section apply to both the Provo Area Office and the Pleasant Grove Office. The Pleasant Grove facility contains a single restroom and shower unit, which shall be serviced in accordance with this section each time custodial staff are scheduled onsite, specifically on Monday, Wednesday, and Friday.

2. All referenced tasks and performance standards herein apply equally to the Pleasant Grove location, unless otherwise specified.

3.1.10(a) – Toilets, Urinals, Floor Drains, and Showers

1. Scope of Work: The Contractor shall clean and disinfect all toilets, urinals, floor drains, and showers daily at both the Provo and Pleasant Grove locations. Floor drains shall be flushed with disinfectant weekly.

2. Definitions:

A. Cleaning:

i. Use approved green cleaning products, brushes, sponges, and cloths to remove stains, scale, and deposits from toilets, urinals, and showers

ii. Clean floor drains and shower surfaces by removing soap deposits, hair, debris, and other foreign materials

iii. Wipe down urinal fixtures, including flush handles, sensor units, splash guards, and surrounding surfaces

iv. Ensure P-traps in all floor drains and shower drains are filled to prevent sewer gas escape

Note: Brushes, sponges, and cloths used for toilets and urinals shall not be reused on other fixtures or tasks.

B. Disinfecting:

i. Apply approved disinfectant to neutralize or remove bacterial/viral organisms capable of causing human infection

ii. Disinfect floor drains and shower drains weekly by flushing with disinfectant

3. Standard of Performance Upon Completion:

C. Toilets, urinals, floor drains, and showers shall be free of:

i. Stains, streaks, hair, soap residue, scale, and cleaning/disinfectant residue

ii. Any material capable of supporting bacterial or viral growth

D. P-traps shall be filled to prevent sewer gases from venting into restrooms E. Fixtures shall be maintained in a clean, sanitary, and odor free condition throughout the service window, with no persistent malodors or visible deficiencies present during inspection or reported by users

3.1.10(b) – Restroom Sinks

1. Scope of Work: The Contractor shall clean and disinfect all restroom sinks and associated fixtures daily.

2. Definitions:

A. Cleaning: Wipe sink basins, faucets, and strainers to remove soil, smudges, grease, oil, beverages, food residue, and other foreign materials

B. Disinfecting: Apply an approved disinfectant—by manual or mechanical means—to neutralize or remove bacterial/viral organisms capable of causing human infection

C. Cross-contamination Prevention: If adjacent surfaces become contaminated during cleaning (e.g., with food residue or cleaning solution), those surfaces shall also be cleaned and disinfected

3. Standard of Performance upon completion:

A. Sinks shall present a uniformly clean, safe, odor-free, and healthful appearance B. All surfaces shall be free of streaks, smudges, cleaning residue, and foreign material C. Strainers shall be free of debris D. No contamination shall remain on adjacent surfaces affected during cleaning

3.1.10(c) – Restroom Walls, Partitions, and Fixtures

1. Scope of Work: The Contractor shall inspect, and spot clean all restroom walls, toilet and urinal partitions or stall, including tiled and painted cinder block surfaces, light switches, doors, and door frames, during each cleaning shift.

A. Special attention shall be given to walls adjacent to urinals and toilets, which are more susceptible to splash and staining.

B. All listed surfaces shall be thoroughly cleaned and disinfected at the frequency specified in Table 4.0.

C. Once annually, restroom tile walls…