Combined___Performance_Work_Statement___Revised_20260513.pdf

Performance Work Statement Draeger Anesthesia System Equipment

Maintenance Services

US FLEET FORCES

Norfolk, Virginia

REVISED 5/13/2026

GENERAL.

1. DESCRIPTION OF WORK: Naval Medical Readiness Logistics Command Detachment Fort Detrick has a requirement for an on-site maintenance service contract for Draeger Anesthesia units onboard the US Navy Fleet. The contractor shall provide their Total Care Maintenance Service Agreement to include all resources, labor, travel, transportation, parts, materials, equipment, and management necessary to keep the medical equipment in good operating condition and to perform all scheduled and unscheduled maintenance of the equipment listed in Table 1.

This non-personal services maintenance contract shall cover the repair, PM, calibration, and exchange services according to the Manufacturer’s specifications for the equipment listed in Table 1.

Table 1 - Equipment List

Nomenclature Manufacturer Serial # Component: ATLAN A350/A350XL xGM Draeger Medical Inc. Varies 7 units

See schedule of equipment Component: Fabius TIRO w COSY 2.6 Draeger Medical Inc. Varies 76 units

See schedule of equipment

Component: Vamos/Vamos Plus Draeger Medical Inc. Varies 76 units See schedule of equipment

1.1. This contract is a NON-PERSONAL SERVICES contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the government and its employees.

1.2. The inspection and acceptance point for all services rendered under this contract will be by the Contracting Officer’s Representative (COR), BMET, or a Medical Department Representative. The performance by the contractor technician, the quality of services rendered, and any documentation or written material in support of same, shall be subject to continuous inspection, surveillance and review for acceptance by the COR or designated representative.

Other performance evaluation factors will be monitored that are not quantified by numerical measurements, Contractor technician relationship with Medical Department staff/Government contracting personnel and compliance with ship policy and procedures.

2. Contractor Requirements.

2.1. Contractor will provide only technically qualified and authorized Draeger Medical System technicians who are factory trained and certified to perform maintenance on the equipment in Table 1 and have a minimum of two years of experience working on the contracted equipment. Technicians will have Draeger credential standards, DI factory authorized training for each product and will be ISO 9001 certified. Service personnel must have a good working knowledge of the equipment and have complete access to the online and local access to Draeger Service Connect required to perform services and maintenance per the OEM specifications.

2.2. The Contractor shall only install Draeger System Hardware, Firmware and Software in order to be in compliance with the manufacturer’s specifications to the Draeger Anesthesia Systems.

2.3. The Contractor shall only install Draeger Anesthesia System firmware and software upgrades as necessary to keep up with annual improvements in order to ensure that the Draeger Anesthesia System is running according to manufacturer’s specifications.

2.4. The Contractor shall not hire off-duty Government employees who serve as inspector or COR’s in their Government position, or any other persons whose employment would result in a conflict of interest.

3. Administrative.

3.1. Reports. The Contractor shall submit reports to the COR or Contracting Officer as requested for use in monitoring Contractor performance. Such reports may include, but are not limited to, a service report as identified in paragraph 7.8.

3.2. Safety. The Contractor shall ensure its personnel comply with all installation and Ship safety regulations. Such regulations include, but are not limited to, general safety, fire prevention, and waste disposal. Copies of these regulations are on file in the medical activity safety office or may be obtained through the COR.

3.3. Security.

3.3.1. The Contractor shall ensure its personnel comply with the local installation requirements for vehicle registration and operation on the military facility. Any vehicle operated by contract personnel on the military installation must have the minimum liability coverage required by the state in which the performance is located.

3.3.2. The Contractor shall ensure its personnel comply with installation and Ship personnel identification and access requirements. The Contractor is responsible for absences due to expired identification and access documents.

3.4. Software upgrades/updates. All software updates, corrective in nature, shall be at no-cost to the government. Any upgrade which adds-on or enhances equipment features may be at an additional cost.

3.5. Contractor shall provide all documentation required to meet all regulatory compliance testing procedures.

3.6. Invoices and Payment Information.

Payment will be made electronically via ASSIST portal.

4. Contractor Conduct.

4.1. The Contractor is responsible for the conduct of his/her employees. All services shall be provided in accordance with established standards, principles, and ethics of the profession and applicable professional specialty organizations, and shall ensure the highest regard to patient dignity.

4.2. The Contractor shall ensure that its personnel comply with MTF policies regarding personal appearance and conduct.

4.3. Inquiries. Contractor shall ensure that its personnel do not respond to any media inquiries. Any inquiries from the media shall be immediately relayed to the COR, who will relay them to the MTF Commander. There shall be no interviews, comments, or any other response without the knowledge and approval of the MTF Commander. Other than routine inquiries from external agencies, all other inquiries and complaints shall be brought to the attention of the Government.

4.4. Smoking. The Contractor shall ensure its personnel shall comply with the Ships smoking policy.

4.5. Complaints. Complaints will be validated by the COR and be reported in writing to the Contracting Officer and the Contractor for action, if it constitutes a failure to perform, as determined by the Government. The Contractor shall have no more than one substantiated complaint for each period of performance.

4.6. Contractor Representation. The Contractor shall designate a Point of Contact (POC) for the contract. The Contractor’s POC shall be the only authorized representative of contractor authorized to discuss with the COR, any and all maintenance services required by the contract and ensure response to requests for performance of the contract.

The POC shall have the authority to make decision for the Contractor. The Contracting Officer or the COR shall be notified promptly whenever the POC changes. Contractor’s POC shall be submitted no later than 10 days after award of contract, and shall include as a minimum name, title, and telephone number.

5. Government /Contractor Furnished Property.

5.1. Government. The COR will provide the contractor with access to the equipment covered under the contract.

6. Contractor.

6.1. The Contractor shall provide each employee an identification badge which shall be displayed on their outer garment at all times when responding to a service call. The badge shall include, as a minimum, the employee’s name, current picture, the Contractor’s name, and title identification.

6.2. All materials, other than those materials specified as Government furnished, required in the performance of this contract shall be furnished by the Contractor.

6.3. Contractor must have access and be fully licensed with Draeger’s Service Connect online documentation system.

Availability of manufacturer’s service literature needed in the performance of the contract will be Contractor’s responsibility and will remain Contractor owned at the termination of the contract. The Contractor shall obtain the currently available literature of the Original Equipment Manufacturer (OEM).

6.4. Equipment maintenance performance under the contract includes the unlimited replacement of defective parts.

6.5. Contractor shall notify the COR when replacement parts are needed to complete service are not available.

6.6. The Government will not be responsible for any damages or loss of Contractor supplies, materials, or equipment nor is the Government responsible for any damages or loss of the Contractor employees’ personal belongings, due to fire, theft, accidents or other causes.

6.7. The contractor shall report immediately to the Government Point of Contact and the Senior Medical Officer of each vessel, all accidents which may arise out of or in connection with the performance of services required within the scope of this contract.

7. Scope of Work.

7.1. The Contractor employee is required work with each vessel to coordinate the PM/Calibration before proceeding to complete the service repair work.

7.2. Persons Authorized to Make Calls: The ships assigned Biomedical Repair Technician (BMET), the TYCOM FORCE BMET/POC, or in the absence of these two personnel, a designated ship POC is authorized to give the Contractor instructions, place service calls, or request updates to status. The Government representative will call and leave their name and number. The Contractor will verify instructions prior to initiating any action.

7.3. Contracting Officer’s Representative (COR). The COR will/will not be appointed. However, the Contracting Officer will designate a primary point of contact in which the Contractor will receive guidance.

7.4. Any service performed without the prior approval of one of the individuals above shall be at no cost to the Government.

7.5. Maintenance Time Frames.

7.5.1. The Contractor shall provide two preventive maintenance (PM) and calibration verification check (CVC) semi-annually (every six months). The vessel is required to be in port for this maintenance to occur. If vessel cannot make port, then preventative maintenance will be performed upon next port entry. If OEM standard requires more than two PMs this will be covered by the Contractor. Services during the time frame will include one electrical safety current leakage test to determine the amount of electrical current electrical leakage to the case of the unit and these tasks shall be performed together. All services performed are documented and indicated on the service ticket upon completion of services as follows:

7.5.1.1. Calibration. CA with the time spent.

7.5.1.2. Preventive Maintenance INSP is inspection with the time spent, the electrical safety test is considered to be part of this process.

7.5.1.3. Scheduled Parts Replacement SPR with the time, name, and part numbers with cost of parts replaced. This shall include all components of the primary Anesthesia system.

7.6. Services Required and Specific Tasks.

7.6.1. Scheduled Services.

7.6.1.1. Two PMs semi-annually for the life of the contract starting at the time of award and at the beginning of each option period. The vessel is required to be in port for this maintenance to occur. More than two PMs might be required depending on the OEM standards and will be covered under this contract.

7.6.1.2. The Contractor shall complete all required scheduled services within four working days after starting each scheduled services.

7.6.1.3. Once the ships BMET, TYCOM BMET/POC, or Ships Designated Medical Department Representative calls to schedule the maintenance, the Contractor shall coordinate a visit to the ship with them, ensuring access to the equipment to be serviced.

7.6.1.3.1. Includes any additional scheduled preventive maintenance repairs to the medical equipment.

7.6.1.3.2. Upon completion of PM on the equipment, the contractor shall update the affixed Medical Equipment Verification/Certification Sticker.

7.7. Unscheduled Services.

7.7.1. Contractor shall use reasonable efforts to provide on-site services with a response time coordinated with the Contracting Officer’s Representative (COR), BMET, or a Medical Department Representative. Response time should be within 2 working days of the originating service request telephone call. These days are Monday through Friday, excluding all Government holidays. All equipment is repaired to meet manufacturers specifications in accordance with contractor's policies and procedures at all times.

7.7.2. The Contractor shall use reasonable efforts to respond telephonically within two-four hours during normal duty hour’s days and for emergencies only within six hours after normal duty hours.

7.7.3. Delays caused by the Government must be promptly communicated to the COR and will not be counted against the repair completion time frame.

7.7.4. If parts are required and are not in stock with the contractor or original equipment manufacturer, an allowable delay will be determined by the COR.

7.7.5. The Contractor shall provide for all replacements of worn and/or defective parts that contractor has determined have failed under proper use as necessary to restore the equipment to 100% operational condition as specified by the

OEM.

7.7.6. Contractor is required to be available and respond to the needs of EACH within 24 hours of being called. The Contractor should be able or willing to be present if required.

7.8. Service Reports.

7.8.1. Upon completion of services, a service report shall be provided to the COR prior to the contractor technician’s departure. In the event all information is not available when services are performed, the initial service report shall include all available information. The contractor shall provide the balance of the required information no later than 72 hours after services are completed. This report is initiated by the Contractor at the completion of each repair and at the minimum will include:

7.8.1. Contractor’s name

7.8.2. Name of technician performing the repair (full printed and signed name)

7.8.4. Number of hours expended on each and associated Contractor’s hourly rate. Hours are in tenths and rounded up to the nearest tenth of an hour. Example 1.1 is one hour and six minutes.

7.8.5. Part number.

7.8.6. Serial Number of equipment being repaired.

7.8.7. Detailed information regarding the equipment malfunction and corrective action taken and preventive maintenance and calibrations standards checked.

8. Other Required Tasks.

8.1. The performance of all services shall meet or exceed the specifications of the original equipment manufacturer.

8.2. The Contractor is not responsible for the maintenance of equipment listed when damage resulted from act of God, or Government neglect/misuse/abuse, or when services from other than the Contractor’s personnel have been performed.

8.3. Delays caused by Government will not be counted as contractor “down time” for the purpose of this requirement.

8.4. Contractor shall furnish and install only OEM replacement parts or OEM recommended substitution/ modifications, as approved by the Medical Department as required ensuring proper and safe operation of the equipment. The Contractor shall provide technical assistance; install firmware/hardware/software updates as required by the manufacturer.

8.5. The Contractor shall establish and follow a procedural checklist when performing scheduled services. Any updates shall be supplied to the COR.

8.6. The Contractor shall comply with applicable federal, state, and local laws and regulations.

8.7. The contractor shall use reasonable efforts to continue uninterrupted service until the equipment is operational.

Equipment which is left unserviceable at the end of normal duty hours or until performance can be resumed, will be identified by the Contractor notifying the Duty Medical Department Head, POC or the COR. If the Contractor determines that additional parts are required, services will resume as soon as parts become available. The COR will be informed personally or in writing of the equipment status prior to the Contractor leaving the work site.

8.8. If a malfunction exists with the Contractor maintained equipment or the Government’s utilities (i.e., water, air, electricity), the contractor’s maintenance representative will be notified. The Contractor’s maintenance representative and the Government’s maintenance representative will test the utilities and will determine whether the utility or the equipment failed. If it is determined that the equipment failed, the contractor shall perform maintenance services immediately.

8.9. Contractor personnel shall leave job site in the same condition as found upon arrival.

9. REPLACMENT PARTS:

9.1. The Contractor shall replace all worn, failed, or defective parts at no additional cost to the Government.

9.2. The Contractor shall have and maintain an adequate inventory of repair parts to service the equipment listed herein and as may be needed in the performance of this contract. The Contractor shall maintain a backup inventory of spare parts so that any spare parts can be delivered to the site within the time frames established, if the spare part is not available from the local contractor inventory.

9.3. Replacement parts used in the performance of this contract shall be new or reconditioned, however, Government approved reconditioned repair parts shall be the only reconditioned repair parts allowed for performance of services under this contract.

9.4. Parts which have been replaced with Contractor furnished parts shall become the property of the Contractor. Parts once placed in a system or sub-system becomes the property of the Government.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Risk Factors Performance

Objective

Performance

Standard

Acceptable

Quality Level

Monitoring

Method /

Performance

Assessment

Positive / Negative

Incentives

Preventative Maintenance

▪ Provide preventive maintenance services for anesthesia equipment covered under this contract.

▪ Submit service reports for preventative maintenance.

▪ Contractor must complete preventive maintenance per

OEM

specifications for all equipment covered under this contract.

▪ Systems must be fully operational;

system defects must be identified for timely repair;

OEM preventive maintenance, inspection, and calibration standards must be observed.

▪ A completed service report must be submitted to a TYCOM BMET/POC within 30 days of receipt that includes all equipment serviced.

▪ Contractor must complete 100% of preventative maintenance as defined by

OEM

specification s/ standards of all equipment covered under this contract.

▪ Annual Maintenance checks are completed on time.

▪ Accurate service reports are delivered for WAF receipt by the TYCOMs POCs to ensure contract is paid and not delinquent.

▪ Zero outdated preventive maintenance findings during Quality Assurance Inspections.

▪ Continuous review of service reports by

TYCOM

BMET/POCs.

▪ When Medical Readiness Inspections are conducted by TYCOMs and they find that the maintenance was/was not completed/schedule d this will show if the systems were calibrated on time/meet or exceed standards.

▪ If not completed, must be scheduled and f/u within five (5) business days of notification by the TYCOM

BMET/POC.

▪ If performance is below the performance standard, the Government may require a meeting with the contractor at no additional cost to the Government and may require the contractor to submit a corrective action plan at no additional cost to the Government to ensure their future performance meets or exceeds the performance standard.