CN-480000-21601.pdf

STATE OF FLORIDA DEPARTMENT OF EDUCATION

CONTRACT

(NON-STATE TERM)

Non State Term OGC-CM 07 Department Contract; 21-601, Page 1 of 3 Last revised 07/01/2016

NO. 21-601

Department of Education

Division: Technology & Innovation

Bureau: Technology & Innovation

Section: Office of the Deputy Commissioner

Name of Contractor NTT Data Inc.

Address of principal place of business:

7950 Legacy Drive Suite 900 Plano, Texas 75024

This Contract (“Contract”) is entered into as a contractual undertaking by and between the Florida Department of Education (“Department”) and the above-named Contractor (“Contractor”) as of the Effective Date concerning the project identified below (“Project”).

I. Name of Project:

Azure Cloud Services

II. Brief Summary of Nature and Purpose of Project:

In support of the Department’s goal to procure services for modernized cloud-based statewide data collection, longitudinal analysis, and progress monitoring, to include all state and federal funding accountability and reporting requirements, NTT DATA will migrate the existing SSO and AD environments into Azure, implement a low-code application development platform to support real-time data collections and configure a scalable, cloud-native, security information event management and automated response solution around cloud resources to serve all State school districts and public charter schools, pre-k through 12th grade.

III. Contract Documents:

The documents establishing and constituting the contractual relationship between the Department and the Contractor (referred to collectively as the “Contract”) supersede all prior agreements and understandings, written or oral, regarding this Project and consist of the following:

• This Contract, including all of the following attachments, which are hereby incorporated by reference and made a part hereof, and which are identified as follows (reference additional attachments as appropriate):

1. Attachment A: Detailed Description of Performance Duties;

2. Attachment B: Payment Schedule;

3. Attachment C: Standard Terms and Conditions;

4. If determined by the Department to be applicable, Attachment D: Single Audit Act

Requirements. The Department determines that Attachment D N/A and

5. Attachment E: Minority Sub Contractors Utilization Summary. The Department determines that

Attachment E is N/A applicable.

6. Attachment F: RFQ Document

STATE OF FLORIDA DEPARTMENT OF EDUCATION

CONTRACT

(NON-STATE TERM)

Non State Term OGC-CM 07 Department Contract; 21-601, Page 2 of 3 Last revised 07/01/2016

7. Attachment G: Q&A Addendum(s)

8. Attachment H: NTT Data Reply

In the event of a conflict between the Contract and any of the attachments, the order of priority in terms of the controlling provisions and documents are as follows: this Contract, Attachment A, Attachment B, Attachment C, Attachment F, Attachment G, and Attachment H.

IV. Project Management:

The Department and the Contractor designate their respective representatives, identified below (“Contract Manager”), for coordination, communication, and management of the Project.

For the Department: For the Contractor:

Bryan Hudnall (Name)

David Mahony (Name)

Executive Staff Director (Title)

Vice President and CFO, Public Sector (Title)

325 West Gaines Street Suite B1-8 Tallahassee, FL 32399-0400 (bryan.hudnall@fldoe.org)

7950 Legacy Drive Suite 900 Plano, Texas 75024 (info@nttdata.com)

Telephone: 850.245-0337 Fax: 850-245-9596 Email: bryan.hudnall@fldoe.org (Phone, fax and e-mail)

Telephone: 800-745-3263 Fax: 703-793-1445 Email: info@nttdata.com (Phone, fax and e-mail)

V. Effective Date:

This Contract shall be effective on the date upon which it is signed by both Department and Contractor, whichever is later.

VI. Expiration Date:

August 31, 2022

VII. Renewal:

Subject to the limitations set forth in Sections 287.057(13), and 287.058(1)(g), Florida Statutes, and Attachment C, Section I.F, this Contract is renewable at the option of the Department for a renewal period or periods with commencement and expiration dates as follows: three one (1) year renewals.

The Department shall provide advance written notice of at least thirty (30) days of its decision to exercise its option.

VIII. Travel:

mailto:info@nttdata.com mailto:info@nttdata.com

033017 Dave M blue sig

STATE OF FLORIDA, DEPARTMENT OF EDUCATION

PROCUREMENT CONTRACT – ATTACHMENT A

DETAILED DESCRIPTION OF PERFORMANCE DUTIES

Department Contract No. 21-601, Attachment A, Page 1 of 11

The detailed description of the Contractor’s performance duties and related provisions for the contract awarded to NTT Data, Contract No. 21-601, are as follows:

I. Project Overview:

A. Program Background and Purpose of Project.

This contract will help state and local education agencies collect and manage education data beyond the point-in-time survey process. It aims to implement data management activities (real-time data collections) intended to minimize the impact of an event, leverage cloud based identity and access management tools that school districts can utilize with their current environment, standardize user interfaces that are used to collect information from school districts, and enhance the access controls around student data while at-rest and/or transit.

Key Activities: Migrate the Department’s aging single sign on (SSO) and Active directory environments into Azure.

Implement a low-code application development platform to support real-time data collections before, during and after an event, configure a scalable, cloud-native, security information event management and automated response solution around NTT Data’s cloud resources.

B. Scope of Work

In support of the Florida Department of Education’s (Department) goal to procure services for modernized cloud-based statewide data collection, longitudinal analysis, and progress monitoring, to include all state and federal funding accountability and reporting requirements, NTT Data will migrate the existing SSO and AD environments into Azure, implement a low-code application development platform to support real-time data collections and configure a scalable, cloud-native, security information event management and automated response solution around NTT Data’s cloud resources to serve all State school districts and public charter schools, pre-k through 12th grade.

This contract will ensure the Department’s success with implementing Azure Active Directory, Identity Management, Power Apps, and Cloud Security, and conducting training. This initiative supports the Department’s goal of implementing a modernized, cloud-based statewide data collection and student information system with the ability to serve all school districts and public charter schools.

1) Project Management Plan, Initial Planning and Ongoing Support:

Project Management Plan & Schedule: Estimated Completion: 1/31/2021 Ongoing Status Reports Monthly (through 8/31/2021)

2) Business/Technical Design Document:

Business Technical/Design Document (for rebuilding Power Apps and Department Templates): Estimated Completion: 1/31/2021

3) Active Directory Services:

Evaluation Documentation: Estimated Completion 1/31/2021 Configuration Documentation: Estimated Completion 3/31/2021 Zero Trust Implementation Documentation: Estimated Completion 4/30/2021

4) Single Sign On:

Migration Documentation: Estimated Completion 2/28/2021 Screen Shots of Self-registration Portal: Estimated Completion 4/30/2021 Documentation of Self-registration Portal: Estimated Completion 6/30/2021 Security Policies Documentation: Estimated Completion 8/31/2021

Department Contract No. 21-601, Attachment A, Page 2 of 11

5) Cloud Security:

Sentinel Configuration and Documentation: Estimated Completion 2/28/2021 Audit Reports: Estimated Completion 2/28/2021

6) Cloud Application:

Department Template Documentation: Estimated Completion 2/28/2021, 3/31/2021, 4/30/2021 and 5/30/2021 Rebuild Applications Documentation: Estimated Completion 2/28/2021, 3/31/2021, and 4/30/2021

7) Training:

Training Materials (i.e. Manuals, Videos, PowerPoints, etc.)Training Logs: Estimated Completion Monthly Mar- Aug 2021

C. Governing Statutory and Administrative Requirements.

The statutes and administrative rules or regulations to be implemented by this project are as follows:

State: s. 1001.212, Florida Statutes

D. Required Outcome of the Project:

Description of the Deliverable:

1) A comprehensive annual plan that describes the required services to the Department including but not limited to an annual schedule for all contract activities, describes program requirements and enhancements, and security requirements that have been approved by the Department.

2) Provide training to users on the administration of the social media monitoring tool.

3) Notifications based on keywords search and geo-fencing to participating districts and the Department.

4) Execute a Service Level Agreement (SLA) outlining service availability, maintenance schedule, and Helpdesk services.

5) Annual system testing.

6) Deliver annual report to the Department.

7) Deliver annual technical report.

E. Role of the Contractor:

NTT Data shall serve as the prime Contractor with responsibility to meet the requirements provided herein. NTT Data shall implement a proactive social intelligence platform, which shall function as an early warning to pick up on subtle social medial conversations that may lead to actionable prevention. In support of the state’s goals of monitoring for threats of violence against students, employees, and schools, NTT Data shall provide the following:

1) Utilize the Brandwatch platform to provide 24/7/365 social media monitoring in support of the state’s goals of monitoring for threats of violence against students, employees, and schools – as well as monitoring for signs of bullying, thoughts of suicide, and other issues regarding a student’s well-being.

2) Support the state and district users in configuring, deploying, managing, maintaining, training, and monitoring the tool.

3) Provide regular technical and managerial reporting in accordance with required deliverables.

4) Provide training for state and district users as outlined in the Training Plan below:

Department Contract No. 21-601, Attachment A, Page 3 of 11

Training Plan

Training Type Training Description Initial Face to Face Training During the fifth week of implementation, NTT Data shall train users face to face. This session shall last five days. The training will be broken into a one-day foundation training and a one-day advanced skills class. The foundation training shall be available Monday through Wednesday and users may choose to attend based on their schedule. The advanced skills class shall be held on Thursday and Friday.

On-Demand Training This recorded on-demand training shall be viewable over the internet or available for download.

Bi-Weekly Live Training Webinars These webinars shall be scheduled for one hour on a day and time of user choice every two weeks. These training sessions shall allow new users to learn the basic and advanced skills of the platform.

Real-Time Monitoring

NTT Data shall utilize Brandwatch to monitor specific social medial platforms and produce information, as configured for state of Florida Schools. As soon as the information is available for the state of Florida, based on pre-configured data collections processes, the information shall be immediately available for real-time monitoring. NTT Data shall release the information when the social media platforms make the information available. The data shall be aggregated 24 hours a day, seven days a week, 365 days a year, and users shall have access to the data 24x365.

Keyword Search

NTT Data platform solution shall search an unlimited number of keywords across a variety of social media platforms to support 3,000,000 million students and 67 school districts. The keywords searches shall be setup during the six-week implementation phase and modified based on each individual school and district to verify that the searches match the districts Threat Assessment Plan. NTT Data shall have a set of approximately 1,800 interest keywords, with the flexibility of each district being able to add their own keywords that best represent the slang and other specific language utilized in their district.

Ability to Monitor

NTT Data shall provide an unlimited number of components or tabs within a dashboard and shall offer an unlimited number of dashboards. Each dashboard shall have the flexibility to add and remove components as needed, such that the user may segment and analyze the data accordingly. Also, through the use of Brandwatch, the user shall have access to template wizard to quickly create customized dashboards or upload other self-created templates for strong storytelling.

Geo-Fencing

All social media conversations in the listening platform shall be assigned a location to allow users the ability to search analyze, chart and access individual dashboard components to use location–specific data.

Notifications

NTT Data shall provide the capability to immediately and automatically transmit email alerts to the district, law enforcement and the Department.

Department Contract No. 21-601, Attachment A, Page 4 of 11

Growth

NTT Data shall adapt, adjust, and update in keeping with the evolving social media landscape.

Sites Monitored

NTT Data shall monitor 95 million premium sources every day and ingest +2B posts per month.

Ability to Monitor Several Languages

NTT Data solution shall monitor social media posts in any language – including, but not limited to Spanish, Arabic, Vietnamese and Creole.

Company hosted system

NTT Data shall use a public cloud infrastructure in an application hosting environment. Users at the state or district level shall be able to access the platform with any computer that is connected to the internet anywhere in the world.

Access Control

NTT Data shall ensure appropriate access of IT resources by using the following five user types which shall have the ability to have varying levels of capabilities:

• Admin - This role shall have the flexibility to create, edit, delete user roles, keep account in good working order and view all queries, rules and dashboards.

• Regular - This role shall have access to create and configure all queries, rules and dashboards.

• Analyst+ - This role shall be available for those who need to undertake some analysis in the platform but aren’t considered suitable for significant control of data allowances in the account. Specifically, this role shall be unable to edit queries, channels, projects, projects and rules but can otherwise get on with the analysis and reporting in Brandwatch Analytics, such as the creating and sharing of dashboards.

• Analyst - This role is ideal for freelancers who markup data and community managers who want to engage with their audience without the fear of changing the client’s queries, rules or dashboards. They can view all dashboards, tag, share, and reply to mentions.

• View Only - This role has very restricted access and is unable to create or edit anything within the solution.

Specifically, this role is designed for effective sharing of results with third parties, senior management, or staff as appropriate.

Support

NTT Data shall provide phone support Monday – Friday, between the hours of 8:00 a.m. to 5:00 p.m. ET excluding state holidays.

Training

NTT Data shall deliver initial face-to-face training, on-demand training and bi-weekly live training webinars. The goal of the training program is to educate state and district users on the procedures for configuring/administering the Brandwatch tool and interpreting the notifications.

Department Contract No. 21-601, Attachment A, Page 5 of 11

Development of Training Materials

NTT Data shall provide an initial training session for five days in person. As new districts are on-boarded, a process which shall take approximately two weeks, NTT Data shall host the required live webinar training to onboard new users in the districts.

Training Sessions

NTT Data shall conduct two levels of training sessions as identified below:

a) NTT Data resources shall travel to the location of the state’s choosing and conduct the onsite training for the state and district users.

i) Requirements

(1) The training room shall be equipped with a projector.

(2) The training room shall have computers with internet access for each person being trained.

ii) Training Modules

(1) Foundational

(a) This module shall be defined as the Intro 101 class.

(i) This class shall run approximately eight hours or one full day.

(ii) This session shall be offered on Monday, Tuesday, and Wednesday to accommodate schedules of the state and district employees.

(b) This session shall cover the following topics

(i) Tool access

(ii) Dash boarding

(iii) Basic query building

(iv) Tool functionality like query groups, filters, etc.

(v) Basic alerts

(c) This class shall give a user all the knowledge that is needed to use the tool on a daily basis, and the advanced class shall be needed for those who will maintain it.

(2) Advanced

(a) This module shall be defined as the 201 class.

(i) This class shall run approximately eight hours or one full day.

(ii) This session shall be offered on Thursday and Friday to accommodate schedules of the state and district employees.

(b) This session shall cover the following topics:

(i) Advanced query building with geolocation.

(ii) Query maintenance

(iii) Author refinement

(iv) Advanced alerts.

iii) Training Style

(1) The trainer shall lead the training by walking through real examples.

iv) Evidence of Training.

(1) To provide evidence of training NTT Data shall:

(a) Record these training sessions via a webcam and screen share which shall become the basis of the on-demand training.

v) Using the student training roster, distribute training assessments to test knowledge and be used to spot check knowledge gaps which will be used to create supplemental training modules.

Department Contract No. 21-601, Attachment A, Page 6 of 11

Technical Report NTT Data shall deliver the Technical report, as outlined below, each year on the deliverable due date set out in the contract. The annual report shall summarize the number of notifications by keywords, sites, language and location and will include recommended configuration changes.

Annual Technical Report

a) NTT Data shall deliver the Annual Technical Report in correlation with the dates as defined by Attachment A, Deliverable Due Date Form. This report will provide, at a minimum:

i) Current metrics for uptime, data collection, sources added, etc.

ii) Aggregated number of alerts sent my districts.

iii) Analysis of the current listening platform configuration and provide strategic recommendations on how to improve the quality of content to the state and district users.

Facility Capabilities and Monitoring Capabilities

NTT Data Services, Corporate Office, Plano, TX. NTT DATA Services, headquartered in Plano, Texas, is a division of NTT Data Corporation, a top 10 global business and IT services provider with 50,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune Global 100. NTT Data Corporate Office is located at 7950 Legacy Drive, Plano, TX. Over 600 employees are based out of this office in Plano. NTT Data signed a decade-long, five-floor lease totaling 126,715 square feet for 41 percent of One Legacy West. The facility also houses an NTT Data delivery center, the largest in the U.S.

Key capabilities at this center include infrastructure services.

NTT Data will utilize these facilities to conduct live webinar training, and function as the home base for the resources providing support for this project engagement.

F. Role of the Department:

1. Review invoices prior to payment;

2. Ensure that services are provided in accordance with the Contract; and

3. Insert additional responsibilities and description as necessary for the Department responsibilities.

II. Project Phases and Deliverables (include associated tasks and documentation to be used as evidence of completion):

A. Description of the Major Phases Stages or Other Organizational Structure of the Project.

1) Project Management Plan, Initial Planning and Ongoing Support:

Project Management Plan & Schedule: Estimated Completion: 1/31/2021 Ongoing Status Reports Monthly (through 8/31/2021)

2) Business/Technical Design Document:

Business Technical/Design Document (for rebuilding Power Apps and Department Templates): Estimated Completion: 1/31/2021

3) Active Directory Services:

Evaluation Documentation: Estimated Completion 1/31/2021 Configuration Documentation: Estimated Completion 3/31/2021 Zero Trust Implementation Documentation: Estimated Completion 4/30/2021

Department Contract No. 21-601, Attachment A, Page 7 of 11

4) Single Sign On:

Migration Documentation: Estimated Completion 2/28/2021 Screen Shots of Self-registration Portal: Estimated Completion 4/30/2021 Documentation of Self-registration Portal: Estimated Completion 6/30/2021 Security Policies Documentation: Estimated Completion 8/31/2021

5) Cloud Security:

Sentinel Configuration and Documentation: Estimated Completion 2/28/2021 Audit Reports: Estimated Completion 2/28/2021

6) Cloud Application:

Department Template Documentation: Estimated Completion 2/28/2021, 3/31/2021, 4/30/2021 and 5/30/2021 Rebuild Applications Documentation: Estimated Completion 2/28/2021, 3/31/2021, and 4/30/2021

7) Training:

Training Materials (i.e. Manuals, Videos, PowerPoints, etc.)Training Logs: Estimated Completion Monthly Mar-Aug

The implementation phase of this contract shall run the first six weeks of the contract and the activities by week are listed below.

During the first six weeks NTT Data shall onboard two districts, with the remaining 65 districts being on-boarded over the next six months. Total implementation of all 67 districts will occur in the first seven and a half months.

Week 1

a) Annual Plan

i) NTT Data shall deliver the Annual Plan for the state to review and approve.

(1) NTT Data shall provide the schedule for all the activities such as implementation, training, roll out, additional onboarding, and on-going training.

(2) NTT Data shall detail the requirements from the state and districts such as query requirements, etc.

(3) NTT Data shall provide security requirements around tool access and the process around security.

b) Support Schedule

i) NTT Data shall provide the Support Schedule including the following information to the state.

(1) NTT shall provide a schedule of when the support desk, both phone and email staff, will be available.

(2) NTT Data shall provide schedule of tool maintenance and downtime.

(3) NTT Data shall provide schedule of when project manager will be available for additional ad-hoc support-based meetings.

c) NTT Data shall have initial meetings to collect the background information around which districts will be on-boarded, identify the project sponsors, etc.

Week 2

a) NTT Data shall have the formal project kick off call (in person if the state requires) to review the project plan, process, etc.

b) NTT Data shall begin to create the queries for the two initial districts.

Week 3

a) NTT Data shall continue to create the queries for these two initial districts.

b) NTT Data shall review the data being captured with the state and districts to refine the query.

Department Contract No. 21-601, Attachment A, Page 8 of 11

Week 4

a) NTT Data shall refine the query based on conversations with the state and district from the previous week.

b) NTT Data submit the onsite training plan to the state for review and approval.

Week 5

a) During this week, NTT resources shall travel to the location of the state’s choosing and conduct the onsite training for the state and district users.

i) Requirements

(1) The training room shall be equipped with a projector.

(2) The training room shall have computers with internet access for each person being trained.

ii) Training Modules

(1) Foundational

(a) This module shall be defined as the Intro 101 class.

(i) This class shall convene approximately eight hours or one full day.

(ii) This session shall be offered on Monday, Tuesday, and Wednesday to accommodate schedules of the state and district employees.

(b) This session shall cover the following topics.

(i) Tool access

(ii) Dashboarding

(iii) Basic query building

(iv) Tool functionality like query groups, filters, etc.

(v) Basic alerts

(c) This class shall give a user all the knowledge that is needed to use the tool on a daily basis, and the Advanced class shall be needed for those who will maintain it.

(2) Advanced

(a) This module shall be defined as the 201 class.

(i) This class shall convene approximately eight hours or one full day.

(ii) This session shall be offered Thursday and Friday to accommodate schedules of the state and district employees.

(b) This session will cover the following topics:

(i) Advanced query building with geolocation.

(ii) Query maintenance (iii)Author refinement (iv)Advanced alerts

iii) Training Style

(1) The trainer shall lead the training in this style by walking through real examples.

iv) Evidence of Training

(1) To provide evidence of training NTT shall:

(a) Record these training sessions via a webcam and screen share which shall become the basis of the on-demand training.

(v) Using the student training roster, distribute training assessments to test knowledge and be used to spot check knowledge gaps which will be used to create supplemental training modules.

Week 6

a) NTT Data shall have completed the queries for both the initial districts.

b) NTT Data shall review the queries with the state and districts and officially roll them into production for use at the state and district levels.

c) Training

i) NTT Data shall create the on-demand web-based training for the onboarding of additional district users.

ii) NTT Data develop the schedule of on-going live web-based trainings and review this with the state.

Department Contract No. 21-601, Attachment A, Page 9 of 11

Below shall be the post implementation phase activities:

1) New District Onboarding

a) As stated above, NTT will work with the state to mutually agree to the additional districts in an additional roll-out schedule, which will commence in Week 7. This schedule can be modified after discussions with the state of Florida, Department based on the implementation plan. NTT Data estimate the fastest way to bring all 67 districts onboard is in seven and a half months, but are flexible to quicken this time, if needed.

NTT Data has estimated that each new district will take approximately one week to complete the onboarding process and shall be operational. NTT Data shall have the ability to onboard multiple districts at the same time.

i) NTT Data shall work with the district to define the required inputs around school locations, keyword requirements, etc.

ii) NTT Data shall modify the queries to include relevant geolocation and school-based keywords.

iii) NTT Data shall host a two-hour live training session to supplement the on-demand training.

2) Recurring Training and Meetings

a) NTT Data shall conduct Live Q&A Training.

i) This shall be a critical meeting to help users cement their understanding and technical knowledge of the platforms.

ii) This training shall occur for one hour, via a webinar, at the time mutually agreed upon by NTT Data and the state.

iii) This training shall allow users to ask questions they have around the platform, allow the trainer to review new feature enhancement and how to use them, and to share best practices.

iv) These meetings shall be recorded and will be available on-demand for users to view later.

b) NTT Data shall conduct Bi-Weekly Project Management Meetings and Status Updates.

i) This call, done via a conference call, shall be led by the NTT Data project manager, and will review the following items:

(1) Annual project status update

(2) Implementation updates

(3) Support Desk SLA updates

(4) Additional items not listed here

c) Quarterly Business Reviews

i) This meeting activity, will review the performance of NTT Data for the previous quarter against key deliverables such as the Annual Plan, Technical Plan, SLA Support Plan, etc.

ii) This meeting shall be used by NTT Data to gather feedback from the state to assess its performance and improve its quality of service.

3) Ongoing Support

a) Based on the agreed contents of the Support Plan SLA, NTT Data shall provide technical support to the state and district users based on the service levels that best support the needs.

b) The Ongoing Support can be defined in one of the following buckets.

i) Technical Support – if the tool is not functioning properly, NTT Data shall have the project manager on call to resolve or escalate the issue.

ii) Keyword Modification – if a school or district user needs assistance or “how to” advice on how to add an additional keyword to the query.

iii) Source Addition – if the state, district, or school needs an additional source (meaning a social media site which currently is not being captured) added.

iv) User Access – if a user at the state, district, or school level needs to have access or needs to have their access removed.

B. Deliverables.

The following is the itemized list of each deliverable which the Contractor is required to provide to the Department, and for each deliverable: the specifications for the deliverable; the description of the activities leading to the deliverable; and, the expected date of completion of the deliverable.

Department Contract No. 21-601, Attachment A, Page 10 of 11

ITN Line Item

Deliverable Requirement Description NTT Data Completion Plan Schedule Milestones / Due Dates

Deliverable One

A comprehensive annual plan that describes the required services to the Department including but not limited to an annual schedule for all contract activities, describes program requirements and enhancements, and security requirements that have been approved by the Department.

Provide a comprehensive annual plan in an agreed upon format by the date specified, that identifies the methods used to deliver the required services to the Department.

May 30, 2019

Deliverable Two

Provide training to users on the administration of the social media monitoring tool.

Provide evidence of training provided to the users.

July 31, 2019

Deliverable Three

Notifications based on keywords search and geo-fencing to participating districts and the Department.

Notification emails/notices from the Social Media monitoring tool.

September 30, 2019

Deliverable Four

Execute an SLA outlining service availability, maintenance schedule, and Helpdesk services.

Provide a copy of the executed

SLA.

October 30, 2019

Deliverable Five

Annual system testing.

Provide evidence that system is operating correctly.

December 30, 2019

Six

Deliver annual report to the Department. Provide annual report in an agreed upon format to the Department verifying the completion of all requirements.

May 30, 2020

Deliverable Seven

Deliver annual technical report. Provide a copy of the technical report that summarizes notifications annually and makes configuration recommendations.

July 1, 2020

C. Criteria for Final Completion of the Contract.

The criteria for final completion of the Contract are the delivery to, and approval by, the Department of all Deliverables required by the Contract.

D. Acceptance Testing.

To implement the provisions of Attachment C, Section IV., Deliverables shall be approved in accordance with the following acceptance testing plan:

Not Applicable

E. Software Updates.

If the project involves the use of software to be provided by or through the Contractor, periodic updates to such software will be handled in accordance with the following:

Not Applicable

III. Performance Bond.

As provided in Attachment C, Section XVIII:

A. The Contractor shall provide a performance bond , another form of security or not applicable .

Form OGC-CM 02 DOE Contract No. 21-601, Attachment A, Page 11 of 11 Last revised 06/15/2018

B. If applicable, the amount of the Contractor’s performance bond is is not the total amount of the Contract. If the amount is not the total amount of the Contract it is the amount of $ .

C. If applicable, the form of the other security shall be ( ) in the amount of $ .

IV. Financial Consequences

If the Contractor fails to meet the minimum level of service or performance identified, the Department will be injured as a result thereof. If the requirements are not timely and satisfactorily performed, the Contractor shall be subject to one or more of the financial consequences listed. The contract manager shall periodically review the progress made on the activities and deliverables.

If the Contractor fails to meet and comply with the activities/deliverables established or to make appropriate progress and they are not resolved within two weeks of written notice; the contract manager may approve: (1) withholding of payment until the deficiency is cured, (2) request the Contractor redo the work, or (3) a reduced payment by the rate established under this contract. The contract manager must assess one or more of the financial consequences based on the severity of the failure to perform and the impact of such failure on the ability of the contract to meet the timely and desired results. These financial consequences shall not be considered penalties. The Department; at its sole discretion, may offer the Contractor an extension for any listed tasks, timelines, or deliverables during which the indicated financial consequences shall not apply. Notification of any extension shall be provided to the Contractor in writing. If financial consequences are imposed and due; the Department may offset the financial consequences from the next invoice or from the final retained payment, or require separate payment. Any payment made in reliance on the Contractor's evidence of performance; which evidence is subsequently determined to be erroneous, will be immediately due as an over payment.

V. Modification of Standard Terms and Conditions.

Each of the following enumerated provisions supersedes or modifies, as indicated, the Section of Attachment C, Standard terms and Conditions, to which it expressly refers:.

• The following provision shall supersede Section XXVIII of Attachment C and the provisions of PUR 1000.

Contractor shall indemnify and hold harmless the Department, its attorneys, agents and employees, from and against any and all third party claims, suits, debts, damages, and causes of action, whatsoever, whether arising in law or in equity, arising out of or relating to bodily injury, including death, or damage to real property or tangible personal property resulting from Contractor’s intentional misconduct during its performance under this Contract. The indemnification shall include reasonable attorney fees and costs incurred by the Department, its attorneys, agents and employees, in the defense of any such claim, suits or causes of action, as aforesaid. Except for the foregoing indemnification, Contractor shall not be responsible for any damages, including without limitation damages arising from personal injury or death, damage to real property or tangible personal property, or loss of data and customer information.

Remainder of Page Internationally Left Blank

PROCUREMENT CONTRACT – ATTACHMENT B

PAYMENT TERMS AND SCHEDULE

Form OGC-CM 03 Department Contract No.21-601 Revised 11/15 Attachment B, Page 1 of 3

The Payment Terms and Schedule for the procurement contract awarded to NTT Data Contract Number 21-601 are as follows:

I. An “X” beside the correct provision in this section signifies that the provision is applicable to the Contract into which this Attachment B is incorporated.

A. Place an “X” beside either 1 or 2:

1. The total payment shall be the amount entered in the space provided in Section II, below.

Or

2. The total payment shall be an amount not to exceed the amount entered in the space provided in Section II, below.

B. Place an “X” beside either 1 or 2:

1. The total payment shall be paid as a single, lump sum payment upon the Contractor meeting the criteria for completion of the Contract.

2. The total payment shall be paid as scheduled progress payments in accordance with Section III, below, which prescribes the amount of each payment, the specified Deliverable(s) that must be received and approved prior to each payment, and the projected payment date.

Not applicable

C. If I.A.2. applies, place an “X” beside any of the following that apply:

1. The total payment includes amounts, which are set aside for specified activities as described in Section IV, below. Records shall be kept by the Contractor to account for amounts earned for each activity.

In the event that the full amount set aside for any activity is not earned, the unearned amount shall revert to the Department and shall be reflected as an adjustment to the final payment.

2. Contract payments shall be based on a system of rates as prescribed in Section V, below, which shall account for all or a portion of the total contract payment also as prescribed in Section V, below.

II. As specified in Section I.A., the amount of the total payment, or the amount that the total payment shall not exceed is the following: One million six hundred fifty eight thousand one hundred and sixty two dollars, ($1,658,162.00).

III. The schedule of progress payments, the Deliverable(s) required to be received and approved, and the projected payment dates are set forth below. The actual date of payment shall be governed by the receipt and approval of the Deliverable(s), not by the projected payment date which is included to assist in planning the Contract activities and managing the project.

PAYMENT TERMS AND SCHEDULE

Form OGC-CM 03 Department Contract No.21-601 Revised 11/15 Attachment B, Page 2 of 3

Major

Price

Projected Dates Ref Fig. 14 RFQ

2021-38

Description of Deliverable(s):

Evidence of Completion

$300,209.00 August 31, 2021 Deliverable #1 Project Management, Initial Planning and Ongoing Support

Completion of Project Management Plan, Project Charter and Project Schedule.

a. Project tasks, effort and/or duration estimates, resource assignments, percentage of the project that is completed, proposed task start and end dates, and proposed project start and end dates are detailed.

b. Milestones must be agreed on by the Department and the Contractor.

c. The schedule has been developed and is submitted in a Microsoft project and .pdf format.

d. The schedule accurately reflects, deliverables, review process and tasks

e. Updated Project Schedule after it is initially approved

f. Bi-Weekly Project Status Reports

$104,735.00 January 31, 2021. Deliverable #2 Business Technical/Design Document

Documentation of the Business/Technical Design Document and using a format to be determined jointly by the Department and the Contractor.

$ 200,331.00

. April 30, 2021 Deliverable #3 Active Directory Services

Evaluation documentation Configuration documentation Zero Trust Implementation documentation

$ 400,662.00 August 31, 2021 Deliverable #4 Single Sign-On

Migration documentation Screen shots of Self-registration portal Documentation of Self-registration portal Security policies documentation

$ 197,800.00 . February 28, 2021 Deliverable #5 Cloud Security.

Sentinel configuration documentation Audit reports

$ 259,175.00 . May 31, 2021 . Deliverable #6 Cloud Applications

. Department template documentation Rebuild applications documentation

$192,250.00 September 30, 2021 Deliverable #7 Training

Training materials (i.e. manuals, videos, PowerPoints, etc.) Training Delivery Training Logs.

Refer to O&M Rate Card for Consultancy Services

As Required. . Deliverable #8 Consultant services

. Department may elect to use the Contractor provided services to support or provide custom configuration or programming to support the Department’s evolving business needs. The Contractor will provide estimates of effort required and the Department will provide a written task-order defining the exact work to be completed.

PAYMENT TERMS AND SCHEDULE

Form OGC-CM 03 Department Contract No.21-601 Revised 11/15 Attachment B, Page 3 of 3

IV. The amounts included in the total payment which are set aside for specified activities in accordance with Section I.C.1, above, the specified activity to which each amount pertains, and the criteria under which the Contractor earns portions of the amount which is set aside are described below:

Amount Set Aside:

$1,658,162.00

Description of Activity:

In support of the Florida Department of Education’s goal to procure services for modernized cloud-based statewide data collection, longitudinal analysis, and progress monitoring, to include all state and federal funding accountability and reporting requirements, NTT DATA proposes to migrate the existing SSO and AD environments into Azure, implement a low-code application development platform to support real-time data collections and configure a scalable, cloud-native, security information event management and automated response solution around our cloud resources to serve all State school districts and public charter schools, pre-k through 12th grade.

Criteria for Earning Portion of the Amount which is set aside:

V. The system of rates upon which contract payments are based is prescribed as follows:

A. As applicable, the type of work or the professional designation of a worker to whom the rate applies, the dollar amount of the rate, and the time unit covered by the rate amount are set forth below:

Dollar Amount:

VI. For purchases pursuant to state term contracts, the total payment for completion of all requirements of the Contract which makes specific the Department’s procurement under a State Term Contract awarded to the Contractor by the Department of Management Services reflects a savings to the Department in comparison to the total projected amount for the same work under the rates established in the State Term Contract No. N/A, as explained below:

VII. Federal funds awarded through the Department by this Contract, if any: N/A

STATEMENT OF WORK – ATTACHMENT C

STANDARD TERMS AND CONDITIONS

Form OGC-CM 04 Department Contract No. 21-601 Attachment C, Page 1 of 4 Last revised 8/01/2020

Contract No. 21-601

I. Pursuant to S. 287.058(1), Florida Statutes (“F.S.”):

A. Bills for fees or other compensation for services or expenses shall be submitted in detail sufficient for a proper preaudit and postaudit thereof.

B. Travel expenses will be reimbursed only if expressly authorized by the terms of the Contract. Bills for any travel expenses shall be submitted in accordance with s. 112.061, F.S.

C. The Department may unilaterally cancel this Contract if the Contractor refuses to allow access by members of the public to all documents, papers, letters and materials made or received in conjunction with the Contract that are subject to Chapter 119, F.S., and are not exempt from public inspection by s 119.071, F.S., or by other provisions of general or special law.

D. The Deliverables specified in the Contract must be received and accepted in writing by the Department’s Contract Manager before Contractor is entitled to payment.

E. To complete this Contract, all services must be performed and/or goods received on or before the date(s) specified in the Contract.

F. If this Contract is expressly renewable, it may be renewed for a period that may not exceed three years or the term of the original contract, whichever is longer. The renewal price for the contracted service is set forth in the bid, proposal, reply. Cost for renewal shall not be changed. Renewals shall be contingent on satisfactory performance evaluations by the Department and subject to the availability of funds. Exceptional purchase contracts pursuant to s. 287.057(3)(a) and (c), F.S., may not be renewed.

II. In fulfilling its obligations under this Contract and Chapter 119, F.S., Contractor must comply with the requirements outlined in s. 119.0701, F.S. If Contractor fails to comply with a public records request pursuant to Chapter 119, F.S., the Department may take any action under this Contract necessary to ensure compliance with Florida’s public records laws, including, but not limited to, demanding compliance with a public records request, seeking indemnification from Contractor regarding an action brought to enforce a public records request sent to Contractor, or terminating the Contract. Pursuant to s. 119.0701, F.S., Contractor must:

A. Keep and maintain public records required by the Department to perform the service;

B. Upon request from the Department’s custodian of public records, provide the Department with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in chapter 119, F.S., or as otherwise provided by law;

C. Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the Contract term and following completion of the Contract if the Contractor does not transfer the records to the Department; and

D. Upon completion of the Contract, transfer, at no cost, to the Department all public records in possession of the Contractor or keep and maintain public records required by the Department to perform the service. If the Contractor transfers all public records to the Department upon completion of the Contract, the Contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Contractor keeps and maintains public records upon completion of the Contract, the Contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the Department, upon request from the Department’s custodian of public records, in a format that is compatible with the information technology systems of the Department.

IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER

119, FLORIDA STATUTES, TO THE CONTRACTOR’S DUTY TO PROVIDE PUBLIC RECORDS

RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT

850-245-0735 & contractcustodian@fldoe.org, Florida Department of Education, Attn:

Contract Custodian 325 W. Gaines Street, Suite 344, Tallahassee, FL 32399-0400.

III. The Contractor shall prepare an invoice for the amount due and mail it to the Department of Education Comptroller after having delivered the products and services required under this Contract to the Contract Manager. The invoice shall set forth details sufficient for a proper pre-audit and post-audit including, where applicable, the products and services delivered and completion dates. Upon receipt of the invoice, the Department of Education Comptroller will request confirmation from the Contract Manager that the delivered products and services are satisfactory and payment is due. If for any reason they are not satisfactory, payment will be withheld until the unsatisfactory condition or conditions are corrected. Upon receipt of the Contract Manager’s approval, the Department of Education Comptroller shall process each invoice in accordance with the provisions of s. 215.422, F.S.

A. Contractor agrees to submit invoice within thirty (30) days of the Department’s acceptance of deliverables. It is understood that should Contractor fail to submit invoice within thirty (30) days following the Department’s acceptance of the deliverables, the Department shall not be responsible for payment thereof under this contract or quantum meruit.

IV. Section 215.422, F.S., provides that agencies have five (5) working days to inspect and approve goods and services, unless bid specifications or the Contract specifies otherwise. With the exception of payments to health care providers for hospital, medical, or other health care services, if payment is not available within forty (40) days, measured from the latter of the date the invoice is received or the goods or services are received, inspected and approved, a separate interest penalty set by the Comptroller pursuant to s. 55.03, F.S., will be due and payable in addition to the invoice amount. To obtain the applicable interest rate, please contact the Department’s Fiscal s. at 850/245-0401 or Purchasing Office at 850/245-0483. Payments to health care providers for hospitals, medical, or other health care services, shall be made not more than thirty-five (35) days from the date of eligibility for payment is determined, and the daily interest rate is .02740 percent. Invoices returned to a vendor due to preparation errors will result in a payment delay. Invoice payment requirements do not start until a properly completed invoice is provided to the agency. A Vendor Ombudsman, whose duties include acting as an advocate for vendors who may be experiencing problems in obtaining timely payment(s) from a State Agency, may be contacted at 866/352-3776 or by calling the Chief Financial Officer’s Hotline, 800/342-2762.

mailto:contractcustodian@fldoe.org

Form OGC-CM 04 Department Contract No. 21-601 Attachment C, Page 2 of 4

V. As used in this Contract, the term “Deliverable” refers to tangible “commodities”, as defined in s. 287.012(5), F.S., which the Contractor provides pursuant to the Contract and to reports or other tangible or documentary evidence which demonstrate that the Contractor has performed the services required by the Contract. The following provisions govern Deliverables, as applicable:

A. Each Deliverable must be physically delivered to the Department’s Contract Manager, or to a person designated by the Contact Manager. If delivery is made to a designee, the Contractor shall give written notice to the Contract Manager of the delivery. A Deliverable is not received until the Contract Manager has physical control of deliveries or has written notice that the designee has physical control.

B. In each case in which the approval of a Deliverable is dependent upon tests being conducted by the Department or Contractor, independently or jointly, the Department’s inspection and approval of the Deliverable shall not be subject to the five (5) day provision in s.