City of Shreveport

REQUEST FOR PROPOSALS (Airport) RFP 26-812

Shreveport Regional Airport Parking Management Services

INDEX

Page Numbers

Proposal Invitation 2

General Information - Part I 3-4

Introduction - Part II 5-8

Scope of Work- Part III 9-18

Evaluation Criteria- Part IV 19

Submission Requirements- Part V 20 NOTE: All items listed in Part V must be submitted with your proposal

Index of reference items not included herein that is incorporated by reference with the same force and effect as if set forth in full text. Should any of these be in conflict with those listed herein, the more stringent will apply.

The General Contract Clauses (Section 20), the Standard Instructions/Conditions for Request for Proposals (Section 30) will no longer be incorporated in solicitations but will be incorporated by reference in the City of Shreveport (hereinafter the City) book of Standard Solicitation Instructions / Provisions and General Contract Clauses; which are available at www.shreveportla.gov (click on Business, then on Bids & RFPs). If you do not have a computer, you can use one of the public use computers that are available at the Shreve Memorial Library or at most library branches.

EXHIBITS

REVENUE HANDLING AND REMITTANCE PLAN A-21

OFFERORS EXPERIENCE B-22

FORMAT FOR THE LAST PAGE OF THE COST PROPOSAL (Required for all RFPs) C-23-24

FORMAT FOR THE RETURN ENVELOPE D-25

SHREVEPORT REGIONAL AIRPORT PARKING MAP E-26

RATES BY PARKING LOT F-27

CURRENT PARKING EQUIPMENT BY LOT LOCATION G-28

DETAILED ENPLANEMENT & DEPLANEMENT DATA 2022-CURRENT H-29

MANDATORY FEDERAL SOLICITATION REQUIREMENT I-30

APPENDIX

#1- ADJUDICATED OR LIEN PROPERTY AFFIDAVIT (do not furnish with your proposal) 31

#2- FELONY CONVICTION/ E-VERIFY AFFITAVIT (should be furnished with your proposal) 32

#3 – INSURANCE 33-37

Revised 01-20-21

NON- MANDATORY PRE-PROPOSAL MEETING Conference will be held at 10:00 a.m. on August 20, 2026. Shreveport

Regional Airport, 5103 Hollywood Ave, Suite 300, Shreveport, LA 71109. 3rd floor Conference Room and/or Microsoft Teams Meeting Join: https://teams.microsoft.com/meet/216682454670177?p=CAlnc1xLQkqprLf6ln Meeting ID: 216 682 454 670 177 Passcode: uR6eS7jH

August 05, 2026

RFP 26-812

MUST BE RECEIVED NOT LATER THAN 3:00 P.M. ON: September 10, 2026

PROPOSAL TITLE: SHREVEPORT REGIONAL AIRPORT PARKING MANAGEMENT SERVICES

You are invited to submit proposals in accordance with the requirements of this solicitation which are contained herein.

In order for your proposal to be considered, it must be received in the Purchasing office not later than the date and time as listed above. Solicitation documents are posted on BidNetDirect. To view the general RFP information and receive notices by email, register with BidNetDirect. Registration is free. Solicitation documents are also available at www.shreveportla.gov/Solicitations. BidNetDirect shall be the official source of solicitation documents.

It shall be the responder’s responsibility to make inquiry as to the addenda issued. All inquiries pertaining to this RFP shall reference RFP number as shown above. Paper proposals received by the Purchasing Office after the time specified will be documented and then returned to the Offeror unopened. Due to the possibility of negotiation with all Offerors, the identity of any Offeror or the contents of any proposal will not be public information until after the contract award is made.

Paper proposals and modifications received in response to this Request for Proposals shall be time stamped upon receipt and secured in the Purchasing Division until the established due date. Attendance by the submitter on the established due date is unnecessary because submittals will be opened at a later time in the presence of a procurement employee or selection committee member.

The proposals must be signed by an official authorized to bind the Offeror, and it shall contain a statement to the effect that the proposal is firm for a period of at least 120 days from the closing date for submission of proposals. Paper proposals must be submitted using the envelope format as provided in this solicitation document in a sealed opaque envelope/container showing the above proposal title, number, opening date, time of opening and appropriate license number(s) on the outside of the envelope or if a sealed container is used, then all this information shall be shown on the top of the container. The City does not accept faxed or emailed responses for formal solicitations.

All submittals (see Part V, Submission Requirements) received in response to this Request for Proposals will be rated by the City’s Selection Committee, based upon the Evaluation Criteria as listed in Part IV. If the best Offeror is clearly identified from the point summary, there will not be a need for oral presentations. If not, then an oral presentation from a minimum of two (the highest rated) firms shall be required. This solicitation does not commit the City to award a contract, to pay any costs incurred in the preparation of a proposal, or to procure or contract for the articles of goods or services.

The City reserves the right to accept or reject any or all proposals received as a result of this request, to waive informalities, to negotiate with all qualified Offerors, or to cancel in part or in its entirety this proposal, if it is in the best interest of the City to do so.

City of Shreveport

Renee Anderson, MBA, CPPO, CPPB, NIGP-CPP Purchasing Agent

Important- If you consider the specifications as restrictive or have a problem with this document, please contact the Purchasing Agent at least five days before the proposal opening at (318) 673-5450

PART I

GENERAL INFORMATION

1.0 Proposals will be considered as specified herein or attached hereto under the terms and conditions of this proposal.

2.0 Proposals must be made in the official name of the firm or individual under which business is conducted (showing an official business address) and must be signed in ink by a person duly authorized to legally bind the person, partnership, company, or corporation submitting the proposal.

3.0 Offerors are to include all applicable requested information and are encouraged to include any additional information they wish to be considered.

4.0 It is up to you to make sure that all the information requested is returned to us by using the envelope format shown in this package.

5.0 Each Proposer shall submit one (1) signed original response. Five (5) additional copies of the proposal should be provided, as well as one (1) redacted copy, if applicable (See Section 7.0) and a searchable electronic copy on three (3) separate USB flash drives.

5.1.1 Send Proposals to:

5.1.1.1 City of Shreveport

5.1.1.2 Office of The Purchasing Agent

5.1.1.3 Government Plaza-Suite 610

5.1.1.4 505 Travis Street

5.1.1.5 Shreveport, LA 71101-3042

6.0 QUESTIONS

6.1 Offerors requiring additional information may e-mail or fax their questions so that they will be received at least five (5) working days prior to proposal opening to:

6.2 Email ashley.germany@shreveportla.gov or fax Ashley Germany at 318-673-5908.

6.3 Answers to questions received that should change and/or clarify this solicitation will be provided in writing to all Offerors via an amendment.

7.0 CONFIDENTIAL INFORMATION, TRADE SECRETS, AND PROPRIETARY INFORMATION

7.1 The designation of certain information as trade secrets and/or privileged or confidential proprietary information shall only apply to the technical portion of the proposal. The financial proposal will not be considered confidential under any circumstance. Any proposal copyrighted or marked as confidential or proprietary in its entirety may be rejected without further consideration or recourse.

7.2 For the purposes of this procurement, the provisions of the Louisiana Public Records Act (La. R.S. 44.1 et.

seq.) shall be in effect. Pursuant to this Act, all proceedings, records, contracts, and other public documents relating to this procurement shall be open to public inspection. Proposers are reminded that while trade secrets and other proprietary information they submit in conjunction with this procurement may not be subject to public disclosure, protections must be claimed by the Proposer at the time of submission of its Technical Proposal. Proposers should refer to the Louisiana Public Records Act for further clarification.

7.3 The Proposer shall clearly designate the part of the proposal that contains a trade secret and/or privileged or confidential proprietary information as “confidential” in order to claim protection, if any, from disclosure. The Proposer shall mark the cover sheet of the proposal with the following legend, specifying the specific section(s) of the proposal sought to be restricted in accordance with the conditions of the legend:

7.4 “The data contained in pages _____ of the proposal have been submitted in confidence and contain trade secrets and/or privileged or confidential information and such data shall only be disclosed for evaluation purposes, provided that if a contract is awarded to this Proposer as a result of or in connection with the submission of this proposal, the City of Shreveport shall have the right to use or disclose the data therein to the extent provided in the contract. This restriction does not limit the City of Shreveport’s right to use or disclose data obtained from any source, including the Proposer, without restrictions.”

7.5 Further, to protect such data, each page containing such data shall be specifically identified and marked

“CONFIDENTIAL”.

7.6 If the Proposer’s response contains confidential information, the Proposer should also submit a redacted copy of their proposal along with their original proposal. When submitting the redacted copy, the Proposer should clearly mark the cover as such - “REDACTED COPY” - to avoid having this copy reviewed by an evaluation committee member. The redacted copy should also state which sections or information has been removed.

The proposer should also submit one (1) electronic redacted copy of its proposal on a USB flash drive. The redacted copy of the proposal will be the copy produced by the City if a competing proposer or other person seeks review or copies of the Proposer’s confidential data.

7.7 If the Proposer does not submit the redacted copy, it will be assumed that any claim to keep information confidential is waived.

7.8 Proposers must be prepared to defend the reasons why the material should be held confidential. By submitting a proposal with data, information, or material designated as containing trade secrets and/or privileged or confidential proprietary information, or otherwise designated as “confidential”, the Proposer agrees to indemnify and defend (including attorney’s fees) the City and hold the City harmless against all actions or court proceedings that may ensue which seek to order the City to disclose the information.

7.9 The City reserves the right to make any proposal, including proprietary information contained therein, available to other agencies or organizations for the sole purpose of assisting the City in its evaluation of the proposal. The City shall require said individuals to protect the confidentiality of any specifically identified proprietary information or privileged business information obtained as a result of their participation in these evaluations.

8.0 Additionally, any proposal that fails to follow this section and/or La. R.S. 44:3.2.(D)(1) shall have failed to properly assert the designation of trade secrets and/or privileged or confidential proprietary information and the information may be considered public records.

Part II

1.0 INTRODUCTION

2.0 INTENT

2.1 The Shreveport Airport Authority (hereinafter referred to as “Authority”) is seeking proposals from experienced and qualified airport parking management firms (“Respondent, Proposer and/or Operator”) to provide and operate a comprehensive airport parking management program which includes specifying and providing new equipment, software, management expertise, customer service support, and staffing to manage and operate the parking management program on a 24 hours a day, 7 days per week basis at Shreveport Regional Airport (The Authority).

BACKGROUND

3.0 Shreveport Regional Airport (The Authority) serves as the primary commercial service airport for the Northwest Louisiana region. As one of (7) seven commercial air service airports in Louisiana, The Authority plays a critical role in supporting regional economic activity, business travel, and connectivity to major U.S.

hubs. The Airport currently has scheduled passenger services provided by four airlines: Allegiant, American.

Delta and United Airlines, with cargo services provided by FedEx and UPS.

3.1 Shreveport Regional Airport (The Authority) experienced a strong, steady, and ultimately record-setting recovery following the pandemic, with traffic in 2024-2025 exceeding 2019 levels.

• 2025 Passenger: 800,135 (+12% vs. 2024)

• 2024 Passenger: 715,553 (+14% vs. 2023)

• 2023 Passenger: 627,738 (+12% vs. 2022)

NOTICE: These figures are only offered as assistance and The Authority does not guarantee that future revenue will equal or exceed past revenue or enplanements

3.2 The Airport continues to advance major capital projects related to parking expansions – including new surface lots to accommodate future demand and elevate the overall guest experience.

4.0 PARKING FACILITIES/AREAS

4.1 Public Parking Description. The current facilities/areas include surface lots, overflow lots and an exit toll plaza:

DESCRIPTION SPACES ENTRY LANES EXIT LANES

*Red Parking Lot 315 3 3

*Orange Parking Lot 828 3 3

Blue Parking Lot 125 1 1

**Purple Lot 75 1 1

***Green Lot Approx. 400 1 1

* Customers that parked in the Red Parking Lot and Orange Parking Lot exit through the shared exit plaza that is equipped with one (1) booth lane and two (2) unstaffed, kiosk lanes that accept credit card payments only.

** This facility is ungated and currently uses Scan-to-Pay technology for payments.

*** This lot is currently in the pre-construction phase. The Green lot scheduled to be open by May 2027.

4.2 A map depicting these lots and the location of the toll plaza is attached hereto as EXHIBIT E.

4.3 All parking premises at The Authority must be accessible 24 hours per day, 365 days per year, and capable of processing customers in an expedient manner.

4.3.1 Scheduled flights generally start departing around 5:00 AM daily, so passengers arrive at the terminal building between 3:30 AM and their departure time.

4.3.2 The last flight arrivals are generally scheduled to arrive between midnight and 1:00 AM, with active passengers regularly in the terminal building until approximately midnight or later.

4.3.3 Irregular operations that involve late arrivals will result in passengers arriving after the scheduled times and needing to exit the parking premises during extended hours.

4.3.4 On-site handling support must be available to support the operation during all operating hours, with call center support also available to assist passengers.

4.4 Proposers should rely on their experience at similar size airport or facility operations, and the above guidance, to construct their proposed staffing schedules.

5.0 AIRPORT PARKING RATES

5.1 The current rates charged to users of the Facilities/areas are set forth EXHIBIT F. hereto.

5.2 The Authority will retain the discretion to adjust parking rates based on upon its business and operational needs.

6.0 PARKING EQUIPMENT

6.1 The facilities/areas also include certain equipment items.

6.2 A list of parking equipment by location is attached hereto as EXHIBIT G..

6.3 The equipment items may be expanded, reduced, or updated from time to time during the term of the Agreement.

7.0 OFFICE FACILITIES AND STORAGE

7.1 A parking office is located at the main exit plaza for the Operator’s use.

7.2 The Operator will have use of these facilities as needed for operations.

8.0 ADDITIONAL FACILITIES-AREAS/SERVICES/TECHNOLOGY

8.1 Additionally, the successful proposer will agree to negotiate to provide additional ancillary services if and when desired by The Authority.

8.2 The management fees, equipment, and personnel for such ancillary services will be negotiated separately from the RFP and will be in line with services and equipment levied against the established parking areas.

8.3 If agreeable terms are not reached for any ancillary services, The Authority reserves the right to award a contract to another party to perform such services at its sole discretion.

9.0 PROCUREMENT DOCUMENTS

9.1 It is each proposer’s responsibility to carefully examine all documents that relate to this RFP, including any addenda that may be issued subsequently and prior to the submittal deadline, and to determine all conditions that may affect its proposal.

9.2 A proposer’s lack of understanding due to failure to thoroughly examine these documents is not grounds for modification of, or relief from, any term or condition of the RFP based on a claim that the proposer misunderstood that term or condition.

9.3 It is the responsibility of each proposer to monitor this RFP to ensure the receipt of up-to-date information and documentation regarding this procurement.

10.0 PRICE CHANGES

10.1 Prices will be firm for the duration of the contract term.

11.0 AWARDS

11.1 An award resulting from this request shall be awarded to the responsive and responsible Offeror whose proposal is determined to be most advantageous to the City, taking into consideration price and the evaluation factors set forth in the RFP; however, the right is reserved to reject any and all proposals received, to waive any informalities, and in all cases the City will be the sole judge as to whether an Offerors proposal has or has not satisfactorily met the requirements of this RFP.

12.0 EVALUATION OF PROPOSALS FOR MULTIPLE AWARDS

12.1 In addition to other factors, proposals will be evaluated on the basis of advantages to the City that might result from making more than one award (multiple awards). For the purpose of making this evaluation, administrative costs to the City for issuing and administering each contract awarded under this invitation will be considered, and individual awards will be for the items and combinations of items which result in the lowest aggregate price to the City, including such administrative costs.

13.0 BRAND NAMES

13.1 Wherever in the specifications the name of a certain brand, make, manufacturer, or definite specification is utilized, they are used only to denote the quality standard of the product desired and that they do not restrict

Offerors to the specific brand, make, manufacturer, or specification named; that they are used only to set forth and convey to prospective Offerors the general style, type, character, and quality of the product desired; and that equivalent products will be acceptable.

13.2 It shall be the responsibility of the Purchasing Agent and the professionally employed architect or engineer to determine what is considered an equivalent product on any and all projects in which they have been legally employed to perform professional services.

14.0 PURCHASE ORDER REQUIREMENT

14.1 The City of Shreveport shall not be responsible for invoices exceeding $500 that do not have a written purchase order covering them.

15.0 PUBLIC ACCESS TO PROCUREMENT INFORMATION

15.1 No such documents or other documents relating to this procurement will be presented or made otherwise available to any other person, agency, or organization until the City Attorney’s Office has approved their release. Commercial or financial information obtained in response to this RFP which is privileged and confidential will not be disclosed. Such privileged and confidential information includes information which, if disclosed, might cause harm to the competitive position of the Offeror supplying the information.

15.2 All Offerors, therefore, must visibly mark as Confidential each part of their proposal which they consider containing proprietary information.

16.0 PAYMENTS DUE THE CITY

16.1 Section 26-211 of the City’s Code of Ordinances requires the following:

16.1.1 On every contract to which the City is a party and for which written specifications are prepared, the specification shall include the requirement that before the contract is awarded the contractor shall pay all taxes, licenses, fees, and other charges which are outstanding and due to the City.

16.1.2 No contract to which the city is a party shall be awarded to any person who:

16.1.3 Has not paid all taxes, licenses, fees, and other charges which are outstanding and due the city, or

16.1.4 Owns any property which is adjudicated to the city, or which has demolition liens, grass cutting liens, or any other property standards liens on it, or

16.1.5 Owns more than 25% of a legal entity that owns any property which is adjudicated to the city, or which has demolition liens, grass cutting liens, or any other property standards liens on it.

16.1.6 For purposes of this section, Own shall mean to be the last record owner of property prior to a tax sale or adjudication.

16.1.7 Bids/proposals will not be accepted from, or contract awarded to any person, firm, or corporations which have at any time failed to execute a contract that has been awarded to them by the City, or which is in arrears to the City upon debt or contract, or which is a defaulter as surety or otherwise upon any obligation to the City.

17.0 ASSIGNMENT

17.1 This contract shall not be assigned without the prior written consent of the city through its Mayor.

18.0 UNSATISFACTORY WORK

18.1 The City shall not be obligated to pay for unsatisfactory work.

19.0 COMPLIANCE WITH CIVIL RIGHTS LAWS

19.1 By submitting and signing this bid, bidder agrees to abide by the requirements of the following as applicable:

Title VI and VII of the Civil Rights Act of 1964, as amended by the Equal Opportunity Act of 1972, Federal Executive Order 11246, Federal Rehabilitation Act of 1973, as amended, the Veterans Readjustment Assistance Act of 1974, Title IX of The Education Amendments of 1972, the Age Act of 1975, and bidder agrees to abide by the requirements of the Americans with Disabilities Act of 1990. Bidder agrees not to discriminate in its employment practices and will render services under any contract entered into as a result of this solicitation without regard to race, color, religion, sexual orientation, national origin, veteran status, political affiliation, or disabilities. Any act of discrimination committed by bidder, or failure to comply with these statutory obligations when applicable, shall be grounds for termination of any contract entered into as a result of this solicitation.

20.0 JOINT VENTURE

20.1 If the Proposer is a joint venture, provide the following information:

20.1.1 Date of formation

20.1.2 Name and address of each venture partner

20.1.3 Principals of each venture partner

20.1.4 Venture partner holding the majority interest in the venture and its percentage of interest.

20.1.5 Proposer shall include a copy of the Joint Venture agreement as an attachment to proposal. Such attachment shall not count in the page limit.

PART III

1.0 SCOPE OF WORK

1.1 The Authority seeks competitive proposals from experienced operators interested in managing and operating the public parking facilities at Shreveport Regional Airport.

1.2 The Authority reserves the right to reject any proposal that, in The Authority’s sole opinion, does not meet the qualifications.

2.0 The Authority’s specific goals for the Parking Management Agreement include but are not limited to:

2.1 Realize the maximum net annual operating revenue using industry leading revenue control and expense management procedures;

2.2 To ensure the most efficient management, staffing, equipment and procedures are utilized in the daily operations of the public parking facility;

2.3 To provide a first-class level of customer service that will further the efforts of The Authority in maintaining and attracting airport customers; and

2.4 Operate and manage the parking areas and related equipment on behalf of The Authority.

2.4.1 The Operator shall be required to operate/manage the parking areas 24 hours per day, seven days per week (including weekends and holidays), with sufficient personnel to ensure an effective, efficient, courteous, and convenient parking operation for visitors and users of the airport.

2.5 Per this proposal, the proposer will submit new parking management technology and be responsible for installation, commissioning, management, and maintenance of the new technology.

2.6 The prosper will be responsible for the removal and disposal of the currently installed management equipment/technology.

2.7 The new technology and equipment should include the following or similar:

2.7.1 Multiple pay stations

2.7.2 Lighted barrier arms

2.7.3 Digital traffic control signage

2.7.4 Pay-by-app and/or pay-by plate payment options to prevent queueing

2.7.5 Customer online reservation functionality

2.7.6 Text to pay options

2.7.7 License plate recognition (LPR)

2.7.8 Cameras-CCTV

2.7.9 LED Signage-Centralized dashboard-real time occupancy

2.7.10 EV-Charging-designated spots

2.7.11 Real-time monitoring of system

3.0 During the term of this Agreement, The Authority anticipates a future supplemental parking lot may be developed for public parking or an employee parking lot that requires entrance and exit controls.

3.1 Any additional lot may be handled through a separately competed procurement or, if awarded as part of this solicitation, through an optional scope item with separate proposed pricing.

3.2 Respondents shall describe how their solution can be expanded to additional lots while maintaining a single, integrated platform for management, customer service, and reporting.

4.0 The Authority will select a proposal that in The Authority’s sole judgment deemed most advantageous for the public and The Authority and its determination shall be final.

5.0 TERMS AND FINANCIAL CONSIDERATIONS

5.1 Term. The initial term of the Agreement shall be for a base term of seven (7) years, with a mutually agreed option term for an additional three (3) one-year renewal options.

5.1.1 The anticipated contract commencement date is January 2027.

5.2 Management Fee. Proposals should include a proposed management fee to be paid by The Authority to the Operator each month for the management, operation, and administration of the facilities.

5.2.1 It is anticipated that this fee will be paid monthly by The Authority.

5.2.2 If a proposer anticipates incurring any expenses in the operation of the facilities that it believes should be reimbursed by The Authority, these should be clearly defined in addition to the management fee.

5.2.3 Please note below the listing of non-reimbursable expenses that must be included in the management fee.

6.0 FINANCIAL/BUDGET PROPOSAL REQUIREMENTS

6.1 Each proposer will provide its last two years of audited financial statements.

6.1.1 Statements are to be put in a folder labeled confidential with the proposer’s name on the cover.

6.2 Annually during the term, Operator shall prepare and deliver to The Authority a budget, for The Authority’s approval, reflecting the Operating Expenses (defined below) which Operator expects to incur, respectively, during The Authority’s forthcoming fiscal year (the "Budget") it being agreed that if The Authority for any reason does not respond to any proposed budget within thirty (30) days after The Authority’s receipt thereof, said budget shall be deemed approved.

6.2.1 If at any time during the period covered by an approved budget it appears to Operator that the actual total of all operating expenses likely to be incurred during said period will exceed the budget's projected total by more than ten percent (10%) Operator shall so advise The Authority, and The Authority and Operator shall jointly discuss what actions, if any, could be taken to minimize the operating expenses without substantially impairing the operation of the premises.

6.3 The Budget for the first year of the contract because of this RFP shall be for January 2027-December 2027.

6.3.1 Pursuant to the then-current approved budget, The Authority shall pay Operator for expenses incurred by Operator in the performance of its duties, obligations, and services pursuant to this agreement (collectively, "Operating Expenses").

6.3.2 Operating Expenses shall include, without limitation, all costs, charges and administrative expenses for:

6.3.2.1 salaries and wages and associated payroll burden (including, without limitation, payroll taxes and fringe benefits);

6.3.2.2 licenses and permits;

6.3.2.3 first month's change funds/petty cash advanced by Operator (where applicable);

6.3.2.4 compliance with governmental laws, regulations and payment card industry standards;

6.3.2.5 uniforms;

6.3.2.6 supplies;

6.3.2.7 vehicle tows;

6.3.2.8 tools and cleaning;

6.3.2.9 snow and ice removal;

6.3.2.10 maintenance and repair to be performed by Operator;

6.3.2.11 mystery shopping services;

6.3.2.12 any applicable sales, parking, use, excise, gross receipts or other tax or charge due the taxing authorities (collectively, "Sales Tax");

6.3.2.13 utilities (except to the extent paid directly by The Authority);

6.3.2.14 automobile allowances;

6.3.2.15 employee recruitment, training and ongoing employee relations;

6.3.2.16 computerized accounts receivable service;

6.3.2.17 credit card system services;

6.3.2.18 postage and freight;

6.3.2.19 supplies;

6.3.2.20 advertising;

6.3.2.21 tickets, paper and reporting forms;

6.3.2.22 property taxes;

6.3.2.23 waste removal services;

6.3.2.24 online parking fees from reserved parking program;

6.3.2.25 offsite storage rental;

6.3.2.26 health insurance, and workers' compensation insurance.

6.3.3 Operating Expenses shall also include any expenses not listed above that are approved by The Authority prior to expenditure. Operator may deduct Operating Expenses from gross receipts to the extent sufficient.

6.4 The following expenses shall be deemed “non-reimbursable” and shall be included in the Operator’s management fee.

6.4.1 Computer expense related to Operator’s own onsite computer(s)

6.4.2 Accounts payable charges

6.4.3 Payroll processing fees

6.4.4 Operator’s insurance coverages, except Workers Compensation Insurance

6.4.5 Expenses associated with Operator's owned vehicles, including, repairs, fuel, etc.

6.4.6 Bank charges

6.4.7 Mobile telephone expense of Operator's employees

6.4.8 Local and long-distance telephone charges

6.4.9 Internet charges

6.4.10 Parking brochures

6.4.11 Travel & overhead of Operator's offsite

6.4.12 An annually renewable performance bond in the amount of five hundred thousand dollars ($500,000)

6.4.13 The cost of license plate technology required to perform a nightly inventory of all parked overnight vehicles in the public parking facilities/areas.

6.5 Please note the above-referenced listing of non-reimbursable expenses that must be included in the management fee.

6.5.1 Twice annually, typically during non-peak travel periods in the summer and winter, the Proposer shall conduct a comprehensive transportation study.

6.5.2 Over a two-day period, the Proposer will engage with departing passengers to collect data using The Authority-approved questions, including mode of transportation to the airport, purpose of travel (business or leisure), and zip code of residence.

6.5.3 The results will be compiled into a detailed report and provided and/or presented to The Authority

6.5.4 All costs associated with staffing, data collection, travel, and report preparation shall be borne by the Proposer and included within the management fee.

6.6 Core responsibilities include, but are not limited to:

6.6.1 Managing the day-to-day operation of the parking program and facilities,

6.6.2 Coordinating customer service, whether onsite, remote, or through an off-site call center

6.6.3 Collecting parking revenue and remitting funds to The Authority in accordance with the approved Revenue Handling and Remittance Plan and supporting The Authority’s audit rights.

6.6.4 Depositing revenue into the designated Authority account in accordance with the approved Revenue

Handling and Remittance Plan.

6.6.5 Servicing, maintaining, and troubleshooting equipment.

6.6.6 Providing vehicle inventory counts at the frequency requested by The Authority

6.6.7 Providing management and performance reporting at intervals defined by The Authority

7.0 Revenue Handling and Remittance Plan

7.1 The selected respondent shall propose and, upon award, implement a Revenue Handling and Remittance Plan for Authority approval.

7.1.1 The Plan shall describe the Respondent’s end-to-end process for revenue collection, settlement, and remittance, including how fees are assessed and how transactions are reconciled.

7.2 At a minimum, the Plan shall address:

7.2.1 Payment processing model, including whether The Authority or the Respondent is the merchant of record.

7.2.2 Banking and settlement workflow, including the proposed frequency and timing of deposits or remittances to The Authority and any circumstances in which funds would be held

7.2.3 Treatment of all fees and deductions, including management fees, credit card processing fees, chargebacks, refunds, validations, and disputed transactions, and whether such amounts are netted from gross revenues or billed separately

7.2.4 Revenue control and reconciliation procedures, including exception handling and how variances are investigated and resolved

7.2.5 Reporting deliverables, including daily settlement reports, monthly statements, and transaction level detail sufficient to support reconciliation

7.2.6 Audit cooperation, including The Authority’s right to audit records and systems related to the parking program

7.3 The Authority prefers that parking revenues be settled and deposited to a designated Authority account as frequently as practicable.

7.3.1 The final financial processes, remittance schedule, and any required forms or controls will be negotiated and incorporated into the final agreement.

7.4 The system must be capable of handling multiple parking rate structures as directed by The Authority.

7.5 If any operating expenses increase due to any applicable:

7.5.1 (i) governmental action imposing or increasing employer-provided medical insurance or other benefits, workers compensation rates, or federal, state or local minimum wage or living wage rates, paid sick or family leave, disability benefit taxes, or the cost of disability premiums required to cover state mandated disability coverage, or

7.5.2 (ii) cost increases under a collective bargaining agreement, then any such increase shall be automatically Included as an operating expense and the applicable approved budget revised accordingly.

7.5.2.1 Operating Expenses shall not include (i) the costs of maintenance and repair required of The Authority hereunder, or

7.5.2.2 (ii) The Authority’s various costs associated with its ownership and/or occupancy of the premises, including without limitation depreciation, building insurance, real estate taxes and assessments, taxes on The Authority’s personal property, debt retirement (including without limitation mortgage interest), rent and such costs and expenses as may be necessitated to comply with the Americans With Disabilities Act of 1990. Payment of such expenses and costs is the sole obligation of The Authority.

2.3 If The Authority disputes any operating expense, The Authority shall give Operator written notice specifying the item disputed and the reason therefor.

2.4 Payment for any operating expense which is not disputed shall not be withheld.

2.5 Operator and The Authority shall, in good faith, diligently pursue resolution of any disputed item within thirty

(30) days of said notice.

8.0 EXPERIENCE QUALIFICATIONS

8.1 The selected Proposer must have a minimum of (5) five years of continuous experience in the management and operation of public parking facilities/areas and at least two (2) airport parking facilities with annual gross revenue collections of at least two million dollars ($2,000,000) annually and must have operated a 24-hour per day/7-day per week parking management service under the proposer’s name.

8.2 Proposers must be incorporated or organized under the laws of one state in the United States and must be authorized to do business in the State of Louisiana at the time of agreement execution.

8.3 SITE VISIT

8.3.1 Site visits by prospective respondents are encouraged but not mandatory. To schedule a site visit, please contact Mark Crawford, Airport Business and Development Manager, at Mark.Crawford@shreveportla.gov.

9.0 GENERAL OPERATOR REQUIREMENTS

9.1 Knowledge of the Airport. Employees of the Operator are expected to be able to assist airport patrons with wayfinding in the vicinity of the airport.

9.2 Cleaning and Snow Removal. In order to maintain the facilities/areas in a neat, orderly, and safe condition, the Operator shall be solely responsible for the pick-up and removal of trash from the facilities/areas and parking lot trash receptacles and shall additionally be responsible for the prompt removal of snow and ice from the facilities/areas. Daily custodial services inside the toll plaza facilities shall be the Operator’s sole responsibility.

9.3 Inspection. The Operator shall always make the facilities available to The Authority for inspection by The Authority’s authorized personnel.

9.4 Subcontracts. The Authority must approve all subcontracts prior to the execution thereof by the Operator. In addition, the Operator may not assign, delegate, transfer or convey to any person or entity the right to operate the Facilities without The Authority’s prior written approval.

9.5 Airport Modifications. The Authority shall have the right, at any time and from time to time prior to and during the term of the Agreement, in the interest of the safe and efficient operation of the airport, to close, move or alter any roadway, facility, vehicular entrance or exit or common corridor, passageway, walkway or other common areas in the terminal, including, without limitation, entrances, exits, passages, halls, corridors, aisles, stairways, elevators or escalators, or to restrict or change the traffic on or through any portion thereof.

The Operator shall not have any claim against The Authority for such action, nor shall such action by The Authority release the Operator from any of its obligations under the Agreement.

9.6 Operator’s Property. The Operator shall be solely responsible for security measures required to protect its area, equipment, materials and receipts.

9.7 Uniforms and Identification. The Operator’s employees shall always wear neat and clean attire. All such attire as outlined in the Agreement shall be subject to The Authority’s approval. The Operator’s employees shall always wear identification badges provided by the Operator.

9.8 Repairs and Maintenance. The Operator shall be responsible for the loading of tickets, the clearing of ticket jams and adjustments to ticket dispensers and gate arms to ensure the continuous and efficient operation of the computerized revenue control systems of the facilities.

9.8.1 The Operator shall be responsible for preventive maintenance and repair of all equipment within the facilities.

9.8.2 No alterations or additions shall be made to the facilities, or the equipment located thereon without The Authority’s prior written approval.

9.8.3 The Operator shall be responsible for entering employee parking pass information into the system and purchasing tickets, access cards, and other supplies as needed and coordinated with the Operator.

9.9 Compliance with Law. The Operator shall be required to comply with all federal, state, and local laws, rules, and regulations, as well as all ordinances and resolutions enacted or passed by The Authority.

9.10 Monthly and Annual Reporting. Within fifteen (15) days after the end of each month, Operator shall provide to The Authority a statement showing all gross receipts, operating expenses, the management fee, and net profit for the preceding month.

9.10.1 Within ninety (90) days following the last month of the term of this Agreement, Operator shall provide a like final statement.

9.10.2 Operator shall keep complete and accurate reports and records (collectively, the “Records”) of gross receipts, operating expenses, and net profit relating to the premises.

9.10.2.1 Such records shall be kept in accordance with good accounting practices.

9.10.2.2 Operator shall permit The Authority to inspect Operator’s records at Operator’s offices during reasonable business hours and at The Authority’s expense.

9.10.2.3 Expressly excluded from the records available for inspection are any records or portion thereof containing sensitive credit card data or proprietary or confidential information.

9.10.3 Within sixty (60) days following the end of each contract year of this Agreement, Operator, at its expense, shall submit an audited statement of the yearly gross receipts for its Airport operations for such year and such other reasonable financial and statistical reports as The Authority may require by written notice to Operator.

9.10.3.1 Each statement must be prepared by an independent Certified Public Accountant who is a member in good standing with the American Institute of Certified Public Accountants ("AICPA").

9.10.3.2 The audited statement of gross receipts will show all gross receipts by category by month for the contract year.

9.10.3.3 If, through such audited statement, it is established that additional fees are due, Operator shall pay such additional fees to The Authority not later than thirty (30) days after submission of such audited statement.

9.10.3.4 Failure to pay such additional fees on time will be deemed a default under this Agreement.

9.10.3.5 If through such audited statement(s) it is established that Operator has overpaid The Authority, The Authority will reimburse Operator within thirty (30) days of receipt such audited statement.

9.10.3.6 It is agreed that said CPA shall not be in any way a member of Operator's staff or firm or otherwise fail to meet the AICPA's independence standards.

10.0 AIRPORT SECURITY REQUIREMENTS

10.1 The Operator must agree to observe all security requirements of the Transportation Security Administration (TSA), 49 C.F.R. Parts 1540 and 1542, and the Airport Security Plan, and to take such steps as may be necessary or directed by Authority to ensure that its operations and that of its subcontractors, material suppliers, employees, invitees and guests observe these requirements.

10.2 If Authority incurs any fines and/or penalties imposed by the TSA or any expense in enforcing the regulations of the TSA and/or the Airport Security Plan as a result of the acts or omissions of the Operator or any of its subcontractors, material suppliers, employees, invitees or guests, the Operator shall agree to pay and/or reimburse Authority for such fines and/or penalties.

11.0 MISCELLANEOUS REQUIREMENTS

11.1 In addition to other requirements and terms described elsewhere in this RFP, and in addition to other negotiated terms in the Agreement, the following will apply:

11.1.1 ACDBE Requirements.

11.1.2 The Authority encourages bidders to provide ACDBE or DBE firms based on race-neutral measures with the opportunity to participate in the competitive process of supplying goods and services.

11.1.3 Failure to provide ACDBE or DBE participation will not be by itself the basis for disqualification or determination of non-responsiveness to this RFP.

11.2 Insurance and Indemnification.

11.2.1 The successful proposer will be required to meet the insurance requirements established by The Authority during the negotiation of the Agreement with the successful proposer.

11.2.2 Proposal shall carry and maintain, as an Operating Expense, the following insurance coverages:

11.2.2.1 Worker's Compensation insurance in compliance with the Worker's Compensation Act of the State of Louisiana

11.2.1.2 Employer's liability insurance on all employees for the Premises not covered by the Worker's Compensation Act, for occupational accidents or disease, for limits of not less than $1,000,000 for any one occurrence, or whatever is necessary to satisfy the requirements of the umbrella liability insurance specified in Subsection (f) below.

11.2.1.3 Garage liability or commercial general liability insurance on an occurrence form basis with limits of not less than $2,000,000 per occurrence with an annual aggregate limit of $2,000,000 per location.

11.2.1.4 Automobile liability insurance covering losses for owned, nonowned or hired vehicles including comprehensive and collision coverage with a limit of not less than $2,000,000 per occurrence.

11.2.1.5 Comprehensive crime insurance including employee theft, premise, transit and depositor's forgery coverage with limits as to any given occurrence of not less than $1,000,000.

11.2.1.6 Umbrella liability insurance with an annual aggregate limit of not less than $100,000,000.

11.2.1.7 The liability policies affording the coverages described in Subsections (a)(3), (c)(d), and (f) above shall be endorsed to cover THE AUTHORITY and its employees, agents, directors, and officers as additional insureds.

11.2.1.8 Operator shall deliver certificates of insurance to The Authority and renewal policies shall be obtained, and certificates delivered to The Authority prior to expiration.

11.2.1.8.1 The insurer shall endeavor to mail thirty (30) days' prior written notice to certificate holder should any of the policies be cancelled prior to the expiration date.

11.2.1.8.2 Notwithstanding anything in this Agreement to the contrary, Operator's right to collect its insurance charges for any given period is subject only to verification that the required insurance coverage was in effect for that period as evidenced by a duly issued certificate of insurance.

11.3 Shreveport Airport Authority – The Airport shall, at its expense, provide and maintain fire and extended coverage, vandalism and malicious mischief, and all-risk insurance coverages for buildings, improvements and any other real or personal property of the Airport located on the Premises in an amount equal to the full replacement cost thereof.

11.4 Indemnification - Operator shall defend, indemnify and hold harmless the Airport from and against any and all costs, expenses, losses, liability, claims, judgments and demands (collectively, "Losses") caused by Operator's breach of this Agreement or caused by the negligence of Operator, but Operator shall not be liable for any such Losses occasioned by failure of the Airport to comply with its obligations hereunder or by reason of the negligence of the Airport, its agents, employees or third parties.

11.4.1 The Airport shall defend, indemnify, and hold harmless Operator from and against any and all Losses caused by the Airport’s breach of this Agreement or caused by the acts or omissions of the Airport, its agents, or employees.

12.0 EVALUATION CRITERIA AND FACTORS

12.1 Proposals received in response to this RFP will be evaluated by a committee. The committee will use the evaluation criteria summarized on page 19 and may utilize any information or other criteria they deem necessary as submitted by proposers.

12.1.1 Management and Operating Plans (30%). The demonstrated ability of the proposer to manage the facilities;

the terms of the proposer’s management plan relating to the experience and qualifications of staff, including on-site staff; hourly rates paid to employees and benefits provided; staffing practices, staffing levels and employee training programs; methods to monitor customer service; and inventory and cash control, sales reporting and revenue procedures.

12.1.1.2 The soundness of proposed operating budget for the first year of operation and acceptability of the submitted transition plan.

12.1.1.3 This also includes the operating for other enhancements suggested by proposer.

12.1.1.4 This also includes operational, management techniques, the proposer’s practices and procedures relating to safety and customer queries, complaints and staffing services.

12.1.1.5 The proposer must also provide a detailed transition plan to ensure smooth management transfer by November 15, 2026, for current management contract ends December 31, 2026.

12.2 Management Fees (30%). The amount of the management fee proposed, together with the potential amount associated with all expenses to include a defined sustainable financial plan.

12.3 Experience (25%). A narrative description of experience, and a history of at least five (5) years managing and operating public facilities/parking areas.

12.3.1 The proposer’s number of years and relevancy of experience in the industry; financial performance regarding existing facilities; industry achievements (national recognition from industry organizations and local and regional recognition); and references on past and existing performance at airports.

12.4 Operational Improvements (15%) - The Proposer shall provide comprehensive information on proposed new equipment types and technologies/implementation time and submissions to improve efficiency of the parking areas and improve customer experiencer as listed in this RFP.

12.5 The Authority reserves the right to reject any and all proposals and is under no obligation to award a contract.

12.5.1 The Authority reserves the right to negotiate a contract with the highest evaluated respondent as determined by the review committee.

12.5.1.2 Should negotiations with the highest evaluated respondent not produce an acceptable contract, The Authority reserves the right to begin negotiations with the second highest evaluated Respondent, and so on, until an acceptable contract is negotiated, or to break off negotiations with all firms and not award a contract.

12.2.1.3 The responsibility for the final selection and award of a contract rest solely with The Authority.

12.2.1.4 The Authority shall not be liable to any respondent for costs associated with responding to this RFP, for respondent’s participation in any oral interview, or any cost associated with negotiations.

13.0 PROPOSAL CONTENT AND…