CITY OF NEW ORLEANS

NEW ORLEANS AVIATION BOARD

REQUEST FOR PROPOSALS

FOR

AUTOMATED TELLER MACHINE SERVICES

RFP NO. 4726

RELEASE DATE: 7/31/2026

SUBMISSION DEADLINE: 8/31/2026

KEY REMINDERS TO PROSPECTIVE PROPOSERS

1. READ THE SOLICITATION IN ITS ENTIRETY.

2. CONTACT THE DESIGNATED PURCHASING OFFICIAL ONLY.

3. CHECK THE SUPPLIER PORTAL PERIODICALLY.

4. TAKE ADVANTAGE OF THE QUESTION AND ANSWER PERIOD.

5. PROVIDE COMPLETE ANSWERS AND DESCRIPTIONS.

6. REVIEW THE RFP AND YOUR RESPONSE BEFORE SUBMITTING.

7. SUBMIT YOUR PROPOSAL ON TIME.

CITY OF NEW ORLEANS

NEW ORLEANS AVIATION BOARD

LOUIS ARMSTRONG NEW ORLEANS INTERNATIONAL AIRPORT

REQUEST FOR PROPOSALS

AUTOMATED TELLER MACHINE SERVICES

RFP # 4726

PROPOSED SCHEDULE

Proposals should be addressed to:

Department of Finance/Bureau of Purchasing Attention: Chief Procurement Officer New Orleans City Hall 1300 Perdido Street Room 4W07 New Orleans, Louisiana 70112

Point of Contact:

All correspondence and other communications regarding this RFP should be directed to the attention of the NOAB Procurement Team at procurement@flymsy.com.

A. RFP Release Date 7/31/2026

B. Last Day for Questions 8/20//2026

C. Pre-Proposal Meeting (if requested) TBD

D. Submission Deadline 4PM CT 8/31/2026

E. Evaluation Committee Meeting TBD

F. Proposer Interviews (if requested) TBD

G. Award Notification (approximate) 10/16/2026

H. Execution of Agreement (approximate) 12/20/2026

Attachments

Attachment A

Attachment B

Attachment C

Attachment D

Attachment E

Attachment F

Attachment H

Attachment I

Attachment J

Attachment K

Attachment L

Attachment M

Attachment N

Attachment O

Attachment P

Attachment Q

Attachment R

Attachment S

Attachment T

Scope of Services

Draft of Concessions Permit

Office of Inspector General

NOAB S-03A Form

ATM Spaces

Design Criteria Manual

Existing Banking Revenue

Enplanements by Airline 2021 - 2025

Enplanement Forecast

Payment Proposal Form

Pro-Forma and Capital Investment Form

Workforce Development

Non-Collusion Affidavit

NOAB Conflict of Interest Disclosure Affidavit

Proposer Attestation

Sample Permit & Proposal Affidavit

Tax Clearance Authorization Certification

Certification Regarding Debarment

Certification Regarding Tax Delinquency and Felony Conviction

SECTION I - INTRODUCTION

A. Request for Proposals

The New Orleans Aviation Board (“NOAB”) is requesting proposals from persons, firms, and teams of firms (“Proposers”) to design, install, operate, maintain, and manage, on a non-exclusive basis, an Automated Teller Machine ("ATM") Concession Program (“ATM Program”) at Louis Armstrong New Orleans International Airport ("Airport"). The ATM Program will provide reliable, secure, and convenient financial services for passengers, visitors, and airport employees while maximizing non-aeronautical revenue to the Airport.

The purpose of this Request for Proposal (“RFP”) is to select a qualified and experienced Proposer to provide the ATM Program.

This RFP has been developed so Proposers can follow a step-by-step process from Proposal preparation, to submittal, evaluation, and award. Proposers may not rely on any implied representations or warranties (the existence of which are hereby disclaimed), or the accuracy of projections or prospective information provided in connection with this RFP. Proposers should make independent and expert investigation and evaluation of all information provided in connection with this

RFP.

IT IS IMPERATIVE THAT ALL PROPOSERS READ, REVIEW, AND

UNDERSTAND THIS RFP AND ALL ATTACHMENTS. ATTENTION

SHOULD BE SPECIFICALLY DIRECTED TO THE PERMIT IN

ATTACHMENT B. SPECIFIC TERMS AND CONDITIONS OF THE

PERMIT TO BE AWARDED UNDER THIS RFP ARE CONTAINED

HEREIN.

The NOAB will not be responsible for any loss due to the Proposer’s failure to investigate and evaluate all pertinent information necessary to design, construct, and operate this Program.

All submitted Proposals will be considered the Proposer’s best and final offer, which cannot be modified or supplemented by the Proposer after submission. Once the permit is awarded, the NOAB will work with the Concessionaire to finalize the development plan.

The draft Permit attached to this RFP is the Permit that will be used with the Successful Proposer to whom the ATM Program is awarded. Proposers may submit modifications and exceptions with their Proposal, however, the NOAB reserves the right to accept or reject any modifications, so long as modifications are not made to the Business Terms proposed under this RFP.

New Orleans Aviation Board RFP For ATM Services RFP#4726

B. Goals of the Program

The NOAB desires to create a technologically advanced and efficient ATM Program that offers traditional ATM services in a streamlined experience. The ATM Program must offer services to both members and non-members of the institution. The goals and objectives of the ATM Program are described below.

1. Provide users of the airport with ATM services they are accustomed to receiving at typical commercial street side locations at competitive rates.

2. Provide ATM kiosks that offer high levels of service to travelers and the Airport’s business community.

3. Provide reliable, convenient, and affordable ATM services to both members and non-members of the institution.

4. Provide users with a streamlined and technologically advanced ATM experience that is secure and user-friendly.

5. Optimize revenues to the NOAB.

C. Airport Background

1. Terminal Design

The design concept for the North Terminal at Louis Armstrong New Orleans International Airport was developed by iconic architect Cesar Pelli and has advanced into a 972,000 square foot, thirty-five (35) gate, state-of-the-art terminal.

The design of the North Terminal embraces the rich natural and cultural history of New Orleans.

2. Airlines Serving MSY include:

• Air Canada

• Alaska Airlines

• Allegiant Air

• American Airlines

• British Airways

• Breeze Airways

• Delta Airlines

• Frontier Airlines

New Orleans Aviation Board

• Jet Blue Airways

• Southwest Airlines

• Sun Country Airlines

• United Airlines

• United Parcel Services

• Federal Express Corporation

3. Existing ATM Services Program:

The existing ATM Program is under a non-exclusive agreement with BaumTech, LLC. BaumTech, LLC has provided ATM services since 2019, adding a valued passenger amenity and increasing revenues. The existing program statistics can be found in Attachment H –ATM Program Revenue.

BaumTech, LLC manages, maintains and operates eight (8) ATMs throughout the North and South Terminal including two (2) on Arrivals/Baggage Claim Level, two (2) on Level 2 Pre-Security, one (1) on Level 3 Mezzanine/Parabola area (adjacent to the bank location), and three (3) in the Post-Security concourses.

D. Minimum Qualifications

1. General Qualifications

a) Must be licensed by, and in good standing with, applicable banking and financial regulatory authorities.

b) Must be a member of, and have its deposits insured by, the Federal Deposit Insurance Corporation or the National Credit Union Association, as applicable.

c) Proposer must provide evidence of its ability to finance and undertake the monetary commitments required to successfully develop, construct, and operate the proposed ATM Program. In general, this means that the Proposer must have a net worth greater than the proposed investment, or demonstrated access to credit or other funds sufficient to undertake the proposed investment, execute the program and satisfy the contract requirements. Proposers shall identify the amount of working capital required as well as the source of such working capital.

d) Proposer shall have a national or regional affiliation with a recognized banking institution.

New Orleans Aviation Board

2. ATM Experience / Qualifications

a) Must have a minimum of three (3) years continuous experience within the last five (5) years in the ownership, management, and operation of ATMs in airports, malls, supermarkets, or other comparable locations. If the Proposer is a new business, the identified owners, management staff, or executive officers must meet this experience requirement.

b) Must provide equipment that meets or exceeds the specifications identified in Attachment F.

SECTION II – DEFINED TERMS

Agreement refers to the Concessions Permit attached hereto as Attachment “B”.

Airport means the Louis Armstrong New Orleans International Airport.

Board and/or NOAB mean the New Orleans Aviation Board.

City means the City of New Orleans.

Concession Permit or (“Permit” or “Agreement”) refers to the Concession Permit attached hereto as Attachment B and means a conveyance of personal rights (not real property rights) under the Airport’s police powers to ensure minimum standards for use of property or permission to engage in an activity on the Airport’s premises.

Concession Rent shall refer to the amount the Concessionaire pays to the Board for the right to operate the ATM program.

Concessionaire Improvements shall mean fixtures, equipment and property for the purposes of the ATM program, including but not limited to ATMs, cables, display monitors, brackets, conduits, ducts, and mounts installed and maintained at the Airport.

Date of Beneficial Occupancy means the date established in the Permit authorizing the Concessionaire to begin operations.

The Director means the Director of Aviation of the Airport. All determinations regarding conflicts of interest will be made at the sole discretion of the Director, whose decision is final.

Evaluation Committee means that committee referenced in Section VI – Proposal Evaluation of this RFP and which shall be tasked with the review and scoring of the Proposals.

Minimum Annual Guarantee (MAG) shall mean the Concessionaire’s minimum annual rental obligation.

New Orleans Aviation Board

Program shall refer to the ATM concessions program and the general scope of the Concessionaire including but not limited to its fixtures and equipment, sales team, and general manager.

Proposal(s) shall mean any Proposal(s) submitted in response to this RFP.

Proposal Deposit shall mean the amount of 2/12 of the Proposer’s proposed first year’s MAG in the form of a certified check, a cashier’s check, or a proposal bond in such form and substance acceptable to the NOAB, made payable to the New Orleans Aviation Board.

Proposer(s) means any entity that submits a Proposal in response to this RFP.

The RFP means this Request for Proposals.

Successful Proposer means the Proposer that is awarded the Agreement by the NOAB.

SECTION III – RFP PROCESS

A. Pre-Proposal Conference

No Pre-Proposal Conference will be held.

B. Addenda, Questions, Issues, and Discrepancies

Any change to the RFP or related documents will be made by a written addendum and available on the City’s website:

https://nola.gov/next/purchasing/resources/brass/ (“Visit the Supplier Portal”). If discrepancies or omissions are found by any prospective Proposer or there is doubt as to the true meaning of any part of this RFP, including any of its attachments, a request for clarification or interpretation must be made in writing to the NOAB Procurement Manager at procurement@flymsy.com.

Any questions, issues or disagreement regarding the terms, requirements, or form of this RFP must be raised in writing to the NOAB Procurement Manager at procurement@flymsy.com by 4:00 p.m. Central Time, on August 20, 2026.

Any questions received after that time will not be considered and shall not be a basis to thereafter challenge this RFP or the award of any Agreement resulting from this RFP.

The City / the NOAB will issue a response to any inquiry if it deems it necessary, by written addendum to the RFP, posted on the City’s website (https://nola.gov/view-bid-opportunities/), and issued prior to the Proposal due date and time. The Proposer shall not rely on any representation, statement or explanation other than those made in this RFP document or in any addenda issued.

New Orleans Aviation Board

The City / the NOAB is not responsible for any explanation, clarification, interpretation or approval made or given in any manner except by addendum.

Where there appears to be a conflict between this RFP and any addendum issued, the last addendum issued will prevail.

This RFP for a concession award is not subject to competitive procurement requirements. As such, the City of New Orleans Policy Number 130 regarding protests to procurements does not apply to this RFP (see CAO Policy No. 130, Section II). The NOAB elected to use an RFP for its own convenience and in its sole discretion. There is no applicable executive order, procurement rule or policy nor procurement law governing the award of a concession permit at Louis Armstrong New Orleans International Airport.

C. Cone of Silence

From the date the RFP is issued through the time the Agreement is finally awarded by the New Orleans Aviation Board, Proposers shall not contact any members of City or Airport staff, City Officials, Board Members, Elected Officials or their advisors or consultants with respect to this RFP or the RFP process other than to submit protests in accordance with City of New Orleans CAO Policy Number 130.

This prohibition does not apply to questions or comments sent in writing to the NOAB Procurement Manager at procurement@flymsy.com or oral communications made at pre-submittal conferences, in presentations before evaluation committees, or during contract negotiations.

Proposers who violate this Cone of Silence may be deemed non-responsive and their Submittal may be rejected for cause.

D. Office of Inspector General (“OIG”)

The New Orleans Office of the Inspector General (“OIG”) reviews all solicitations issued and Proposals received by the Airport. The OIG will be actively monitoring all aspects of this solicitation process. There is no cone of silence for the OIG, and Proposers are encouraged to report any concerns to the OIG. Additional information about the OIG can be found in Attachment C.

E. Costs of Preparation

All costs associated with preparing and delivering a response to this RFP, and all costs associated with any meetings, demonstrations, interviews, or presentations

New Orleans Aviation Board that may be requested by the NOAB, shall be borne entirely by the Proposer. The NOAB will not compensate Proposers for any expenses incurred as a result of this RFP process.

F. Equal Opportunity Considerations

No person or firm shall be discriminated against because of race, color, national origin, nor sex in the award of NOAB agreements. Furthermore, a Concessionaire (Selected Proposer) shall not discriminate on the basis of race, color, national origin, nor sex in the performance of an NOAB agreement.

The NOAB encourages participation by disadvantaged business entities, small, minority, and women-owned firms, as well as, reasonable efforts, whenever possible, to offer employment to qualified veterans, including the disabled. The NOAB can provide technical assistance to promote participation. To obtain assistance, contact the NOAB’s Disadvantaged Business Enterprise (DBE) offices, Community Engagement & Contract Compliance Department at (504) 303-7610, or at the following address: NOAB, DBE CECC Department, P.O. Box 20007, New Orleans, LA 70141.

G. Confidential Information and Public Records

If any of the information submitted by the Proposer contains proprietary or trade secret information, it shall contain a cover sheet that provides in bold type

“DOCUMENT CONTAINS CONFIDENTIAL PROPRIETARY OR TRADE

SECRET INFORMATION”. The Proposer shall clearly mark each instance of information which is in his/her opinion, proprietary or trade secret information.

However, as dictated by statute, the determination of whether such information is in fact proprietary or trade secret information shall be made by the NOAB’s records custodian within thirty days of a submission; however, if a custodian receives a public records request during the period of thirty days, the determination shall be made within the time period provided in La. Rev. Stat. §44:32(D) and 33(B). (Proposers should review La. Rev. Stat. § 44:3.2 for information on what is considered proprietary or trade secret information under Louisiana’s Public Records Law.)

A blanket restriction applicable to the entire response to the RFP is not acceptable.

Moreover, the inclusion of this provision regarding the restriction on disclosure and use of data should not be construed to protect against the NOAB’s use of

New Orleans Aviation Board generic concepts.

The NOAB is a governmental entity subject to Louisiana’s Public Records Laws.

Unless information is properly marked, “DOCUMENT CONTAINS CONFIDENTIAL PROPRIETARY OR TRADE SECRET INFORMATION,” and marking each instance of information which in his/her opinion, proprietary or trade secret information pursuant to La. Rev. Stat. § 44:3.2, such information is available to the public upon making a public records request.

H. Disclaimer

Submission of a Proposal does not commit the NOAB to any negotiation, procurement, pilot program, agreement, nor future solicitation and will not affect eligibility to respond to any future NOAB or City-solicitation related to the same or similar services.

The NOAB makes no warranties or representations of any kind regarding any future program, service model, terminal conditions, concessionaire participation, passenger demand, sales opportunity, operational feasibility, or suitability of any concept or proposal. The NOAB reserves the right to cancel this RFP at any time in its sole discretion, with or without notice, and without liability to any Proposer.

SECTION IV – AGREEMENT TERMS

A. Premises

The Premises are the concessions spaces listed in the Concession Permit as shown on Attachment E - ATM Spaces.

B. Term

Upon selection, the Successful Proposer will be required to enter into a Concession Permit in substantial conformity to the Concession Permit included as Attachment B – Concession Permit, containing terms relating to reporting, auditing, bonding, insurance, ACDBE participation, compliance with laws, and regulations and policies, termination, and other provisions. In the event that a Concession Permit is not executed by a Proposer within fifteen (15) business days of the final Permit being transmitted to the Proposer for execution, the City through the NOAB may, at its option, cancel the solicitation or enter into a Concession Permit with the next highest scored Proposer, with no liability to the initially-selected Proposer or to

New Orleans Aviation Board any other Proposer.

Subject to provisions for termination, the term of the Concession Permit will be five years with two (2) – one (1) year options to be exercised at the sole discretion of the City through the NOAB. Upon the termination of the Permit, whether by expiration of the term or by termination by default, or otherwise, ownership of all Concessionaire Improvements, trade fixtures, and personal property of the Successful Proposer will be dispensed according to the terms of the executed Concession Permit.

C. Financial Terms

The successful Proposer shall pay the New Orleans Aviation Board the greater of:

1. The proposed Minimum Annual Guarantee (MAG); or

2. Forty percent (40%) of Gross Revenue generated from ATM surcharge fees, transaction fees, and any other revenues generated through the operation of the ATM Program, as defined in the Permit.

3. Proposers shall propose a First-Year Minimum Annual Guarantee on the Payment Proposal Form. The proposed First-Year MAG shall be no less than Twenty Thousand Dollars ($20,000.00). The proposed MAG will be evaluated as part of the Financial Proposal and, if selected, will become the initial MAG under the Permit. For each subsequent Permit Year, the MAG shall be adjusted in accordance with the terms of the Permit.

1. Minimum Annual Guarantee

The Minimum Annual Guarantee (“MAG”) means the Successful Proposer’s annual minimum rental obligation. Prior to the Date of Beneficial Occupancy (“DBO”), there will be no rents or fees due to the Board. If Concessionaire is unable to open any unit by the DBO, a Delayed DBO Fee shall be due to the Board in the amount of one and a half times (1.5x) the MAG and projected Concession rent for said unit(s), prorated over that given period of time. Upon the DBO, the Concessionaire will be required to pay the Board the MAG and Concession Rent in accordance with the Permit.

Concessionaire shall provide to the Board and maintain during the Term of this Permit(s) a security deposit in the form of an irrevocable letter of credit or cash in the amount of the proposed Minimum Annual Guarantee. Board shall hold this security deposit during the term of the Permit as security for the timely performance of the Concessionaire’s obligations under the Permit. The Board may request the Concessionaire to increase the amount of the security deposit at any time in the event that the Minimum Annual Guarantee increases.

New Orleans Aviation Board

The MAG for the first year of the Concession Permit shall be based on the amount bid by the successful Proposer; provided, however, that the bid amount shall be no less than Twenty Thousand Dollars ($20,000.00). The Concessionaire shall pay the MAG in equal monthly installments throughout each Permit Year. At the conclusion of each Permit Year, the Board shall reconcile the actual Percentage Rent due based on the Concessionaire's Gross Revenue. The MAG for the following Permit Year shall be recalculated as eighty-five percent (85%) of the actual Percentage Rent for the completed Permit Year; however, in no event shall the MAG be less than the previous year's MAG established under the Permit. If the actual Percentage Rent exceeds the MAG paid during the Permit Year, the Concessionaire shall pay the difference upon reconciliation.

2. Percentage Rent

The successful Proposer shall report Percentage Rent based on Gross Revenue generated from ATM surcharge fees, transaction fees, and any other revenues generated through the operation of the ATM Program, at the percentage proposed by the successful Proposer. Percentage Rent shall be reported monthly and paid annually (if due) subject to the annual reconciliation in accordance with the Minimum Annual Guarantee provisions of the Permit. Proposers may also propose a different rent structure, such as but not limited to, a per ATM transaction fee to the Airport.

3. Customer Transaction Fees

Proposers shall propose the customer surcharge be assessed for ATM transactions.

The surcharge shall not exceed $3.00 per transaction unless otherwise approved in writing by the Airport. Annual adjustments shall be limited to the Consumer Price Index (CPI). Any increase beyond CPI shall require prior written approval by the Airport, and an increase beyond CPI implemented without prior written approval shall be a material breach of the Permit.

D. Design & Construction Requirements

Each unit shall be designed in accordance with Attachment F - Design Criteria Manual and constructed according to any Construction Standards and Procedures that may be established by NOAB.

The Successful Proposer shall be responsible for the design, construction, and installation of each unit and any supporting work required to implement the proposed Program. The Successful Proposer shall be responsible for running

New Orleans Aviation Board electrical and data in locations where not already provided. Attachment E – ATM Spaces identifies where electrical and data cables will be provided.

E. ACDBE Requirements

The NOAB has not set an ACDBE participation goal for this Permit but continues to encourage the use of ACDBE firms. The NOAB desires to achieve, to the greatest extent possible, quality participation by certified ACDBE firms. Although there is no ACDBE participation requirement for this solicitation, Proposers are challenged to present a creative and responsive plan that provides for participation that is commercially meaningful and useful.

F. Utilities

1. ATM Locations - Electricity will be provided in locations designated for ATMs as noted in Attachment E. All other utilities required to install, maintain and operate the ATM Locations shall come at the sole expense of the selected Proposer.

2. General Terms - Any cost associated with the connection to base-building utilities shall come at the sole expense of the selected Proposer. Should a shared service program be implemented by the Board, the selected Proposer will be required to participate for all spaces.

3. Additional Space - In the event the Board adds additional space to the ATM Program, the Board reserves the right to require the selected Proposer to finance all cost associated with utilities needed to install, operate, and maintain the units.

G. Advertising Content

ATM branding identifying the operator shall be permitted subject to Airport approval. Third-party advertising displayed on ATM wraps or digital screens shall require prior written approval by the Airport and shall comply with all Airport advertising policies. Gross Revenue derived from approved third-party advertising shall be subject to Percentage Rent equal to forty percent (40%) of Gross Revenue.

New Orleans Aviation Board

SECTION V - PROPOSAL INSTRUCTIONS AND REQUIREMENTS

1. Proposal Delivery:

PLEASE NOTE BELOW:

a. BRASS: Proposers may submit your Proposal in response to the Event in BRASS (preferred method).

1. If you choose to submit your Proposal in response to the Event via BRASS, you must submit in PDF format the following in a single document:

i. Proposal with all required forms and documents

• Entitle the PDF as follows: “[name of Proposer] – RFP [number of present RFP] – Proposal”.

NOTE: The City / the NOAB will not accept proposals submitted by fax. If you intend to submit a response in BRASS, the time stamp of receipt is generated by BRASS. Note that BRASS prohibits any submission on and after the date and time the RFP closes.

b. Proposers may also submit the following electronically via mail to seth.leger@nola.gov (cc: procurement@flymsy.com) not later than August 31, 2026 at 4:00 PM CT:

One (1) digitally signed / manually signed response in PDF format, titled: “RFP #4726: ATM Services.”

1. A signed cover letter including the company’s name, address and primary contact for the request for proposal. The primary contact information shall include Proposer name, telephone, and email address.

2. Proposers must complete all required attachments and submit along with the electronic proposal submissions.

3. Responses shall contain evidence establishing the signatory’s authority to sign and submit the Response.

For Proposals submitted via sealed envelope:

1. Either be hand-delivered by the Proposer or their agent (in which instance the deliverer will receive a written receipt) or sent by registered or certified U.S. mail with a return receipt requested.

2. If you intend to submit a physical response, the date and time of receipt by the Designated Purchasing Official constitutes the time stamp of receipt.

The date and time of the delivery claimed by the courier does NOT constitute proof of receipt without documented proof of delivery.

New Orleans Aviation Board

3. Include the following contents:

i. One (1) bound and tabbed copy of the Proposal;

ii. Additionally, submit one (1) digitally signed / manually signed copy of the Proposal in searchable PDF format via email to seth.leger@nola.gov (cc: procurement@flymsy.com).

4. Proposers should notate clearly on the outside of all submissions (whether submitted via regular mail or via express delivery; on the envelope and the digital submission) the name of the Proposer and the number and the title of the RFP. This information is critical to the Bureau of Purchasing to identify proposals.

IMPORTANT:

The Bureau of Purchasing encourages Proposers submitting a response via BRASS to submit the response at least three (3) hours before the deadline set forth in the RFP.

The Bureau of Purchasing encourages Proposers submitting a physical copy via a courier to request proof of delivery from said courier.

The Bureau of Purchasing encourages Proposers to confirm with the Designated Purchasing Official, Mr. Seth Leger, that the response was received timely. If there is a high volume of submissions, the confirmation may take one or two (1 or 2) business days.

i. Proposals should be addressed to:

Department of Finance / Bureau of Purchasing Attention: (Designated Purchasing Official) New Orleans City Hall 1300 Perdido Street Room 4W07 New Orleans, Louisiana 70112

ii. Proposals must be received no later than August 31, 2026 at 4:00 PM CT.

Responses will not be accepted after this deadline. The NOAB and the City will not credit delivery claims not clearly documented by original receipt.

Failure to meet the submission deadline, irrespective of the mode of delivery, shall result in the rejection of the proposal.

iii. The Designated Purchasing Official will notify the Proposer in writing that the proposal is non-responsive and/or not responsible if:

a) Proposer failed to submit it timely.

b) Proposer failed to complete and submit a form or document provided and required by the City / the NOAB.

c) Proposer has been determined not responsible based on the information provided / Proposal, including the reasons for the determination.

New Orleans Aviation Board

Proposers are hereby advised that due to the nature of the internet, the City / the NOAB cannot guarantee that access to BRASS will be uninterrupted or that emails or other electronic transmissions will be sent to you or received by us.

The City / NOAB is not responsible for any delays caused by the internet, any other means of submission chosen by Proposer, or both.

A. Proposal Deposit

Proposer(s) submitting Proposal(s) shall provide a Proposal Deposit in the amount of Forty Thousand Dollars ($40,000.00).

If the Proposals are submitted via sealed envelope, the Proposal Deposits must be in the form of a certified check, a cashier’s check, or a Proposal Bond in such form and substance acceptable to the NOAB. Checks should be made payable to the New Orleans Aviation Board.

If the Successful Proposer fails or refuses to execute the final Permit and to submit all required supporting documentation, the sum of the Proposal Deposit will be retained by the NOAB, not as a penalty, but as liquidated damages. The damages resulting from failure to enter into an executed Permit are difficult to ascertain, and the entire sum of the Proposal Deposit is a reasonable estimate of these damages.

No interest will be paid to the Proposers on this Proposal Deposit.

If a Proposer is notified that it has been unsuccessful or disqualified, the deposit will be returned. If a Proposer is successful, the Proposal Deposit will be returned upon execution of the Permit and submission of the required Security Deposit in accordance with the terms of the Permit.

B. Proposal Contents

The following components are to be considered as contents for a complete Proposal.

The Evaluation Committee will evaluate and compare only those Proposals that substantially conform to the terms and conditions of the RFP. The Evaluation Committee and the NOAB expressly reserve the right to reject any and all Proposals and to waive administrative or technical informalities. Proposals will remain valid for one hundred and eighty (180) calendar days after the deadline for submission of Proposals and may be extended beyond that time by mutual agreement. Proposers are encouraged to limit their Proposal to 100 pages.

Hard copy Proposals should be:

New Orleans Aviation Board

• Printed double-sided on 8 ½” x 11” paper

• Sequentially numbered

• Spiral or Three-Ring Bound

Each of the following tabs, numbered below, are required for a complete Proposal.

Proposers are responsible for carefully reviewing this request for proposals and all of the attachments thereto for additional information that is requested in the Proposals. Each tab shall contain every subheading described within this section, clearly marked and organized in the form described herein, with pertinent information detailed underneath each item that completely answers the request.

1. Letter of Interest:

Provide a letter of interest on the company’s letterhead. The Letter of Interest should clearly demonstrate the applicant’s interest in performing the services described in the Scope of Services. The Letter of Interest shall be signed by an authorized representative of the company, and include the company name as well as the name, address and contact information of the primary contact for the Proposal and for legal notice purposes.

The Letter of Interest must acknowledge and include the following statements in the Letter of Interest:

“By responding to this RFP, the Proposer agrees to the NOAB’s Required Contract Provisions as provided in Attachment “B” to the RFP and therefore waives any future right to contest the required provisions.”

“The Proposer agrees to use Good Faith Efforts as outlined in 49 CFR Part 26, App. “A” to fully comply with the ACDBE Program, including all reporting requirements and any specific contract goals for ACDBE participation.”

2. Qualification Statement:

Provide a detailed company history, highlighting Proposer and Proposer’s partners operating experience.

A. For Proposer - provide evidence that it meets the minimum qualifications specified above. Provide a listing of all facilities for up to three (3) of the largest airport or non-airport locations in which the Proposer operates the program. The information should include a listing of the locations, name of

New Orleans Aviation Board facility, number of enplanements or volume of foot traffic, type of operation, annual gross revenues for the past five (5) years, annual rent for the past five

(5) years, contract dates, and complete details of the rent structure including percentage rents

B. For Proposer’s joint venture partners - if any, provide information on their operating experience. Provide a listing of no more than three (3) facilities they have or continue to operate. The experience should be within the last seven (7) years. The information should include a listing of the locations, name of facility, number of enplanements or volume of foot traffic, type of operation, annual gross revenues for the past three (3) years, annual rent for the past three

(3) years, contract dates, and complete details of the rent structure including percentage rents.

C. Resumes for key personnel, including all of the Proposer’s executive managerial positions included on the Organizational Chart submitted must be provided. Provide a list of all other positions within Proposer’s organization at the Airport and the duties of each position. By submitting a Proposal in response to this RFP, Proposer acknowledges and agrees that it is committing to use the individuals identified in Key Personnel for this RFP. In the event there is a need to replace key personnel, working with the NOAB, after the Proposer submits its Proposal or during the term of this Agreement, the Proposer shall provide the Director with at least ten (10) business days' prior written notice, whenever practicable, and any such replacement shall be subject to the Director's prior written approval.

D. Proposers should include a list of at least three (3) letters of reference (on letterhead) from the Proposer’s landlord or property owners including contact name, address, phone number, and email address.

3. Design and Quality of Improvements

The NOAB seeks designs that are of high quality from a visual and materials standpoint, contemporary, state of the art, and aesthetically and architecturally complementary to the North Terminal’s design as shown in Attachment F – Design Criteria Manual.

The Proposer is encouraged to create a location that complements the building design and provides high quality, durable commercial fixtures. The NOAB is requesting Proposers to submit the following:

A. Utilizing Attachment E – ATM Spaces, Proposers must submit a proposed design of the ATM Program locations. The plan should demonstrate the Proposer’s capability to meet and exceed the NOAB’s

New Orleans Aviation Board goals and objectives for the program as previously stated, and distinguish itself from other Proposers. This section shall demonstrate, but not be limited to:

i. Creativity of Design: Photos, renderings or drawings (not to exceed 11”x17”) of the proposed space and type of units / fixtures to be installed. Proposers shall include any graphic signage and demonstrate overall optimal use of space.

ii. Descriptions of equipment, including type, style, dimensions, weight, technology, specifications, and utility requirements.

iii. Quality of Materials: Descriptions of proposed materials and finishes to facilitate the evaluation of the quality and design of the spaces, and to convey how the design integrates with the contemporary style of the North Terminal.

iv. Description of any unique attributes of the proposed ATM Program or proposed units / fixtures.

v. Describe any sustainability attributes of the units / fixtures proposed.

B. Utilizing Attachment E, Proposers must submit an inventory plan for all proposed locations. The inventory plan must be of sufficient detail to convey the Proposer’s understanding of the capital investment required to meet and exceed the NOAB’s goals and objectives for the program as previously stated. The proposed inventory plan will be finalized upon award of the Permit.

C. Propose a schedule which identifies expected internal and external review periods for authorities having jurisdiction over the process including, but not limited to the NOAB and City of Kenner. Describe major elements, processes, and sequencing, illustrating an understanding of the constrained site.

4. Management and Operations Plan

Proposers should provide an overview of the operations of the ATM Program. Describe how the management plan will ensure that the NOAB’s goals for the Program as listed herein are met:

A. Proposers shall describe the services offered and applicable fees.

B. Describe how the Proposer intends to maintain, clean, and repair the ATM units and fixtures. Discuss procedures for daily inspection

New Orleans Aviation Board and routine maintenance operations procedures, facility maintenance plans including the servicing and/or replacement of equipment.

C. Provide information on quality monitoring programs that the Proposer has implemented including sample evaluation forms from quality audits, performance standard evaluations or other similar programs.

D. Describe how Proposer intends to promote the ATM services offered in order to optimize sales and revenue generation.

E. Describe inventory / delivery logistics including replenishment / replacement of ATMs, employee training programs, employee retention and incentive programs, and customer service programs and policies.

F. The Proposer shall describe:

• Cash replenishment procedures

• Equipment monitoring

• Preventative maintenance

• Average repair response time

• Cybersecurity safeguards

• ADA accessibility

• Contactless/NFC capability

• Fraud prevention measures

• Customer service support

G. Technology - The proposed ATMs shall support:

• EMV chip transactions

• Contactless (NFC) payments

• Mobile wallets where available

• Major U.S. debit and credit card networks

• Regional PIN debit networks

• Future network compatibility through software updates

*** Under performance - Failure to maintain required service levels, including excessive equipment downtime, failure to replenish cash, repeated service interruptions, or failure to repair equipment within required response times, may constitute underperformance and subject the Concessionaire to corrective action, default, or termination under the Permit.

New Orleans Aviation Board

5. Pro Forma Operating Statement and Capital Investment

The Proposer must utilize Attachment L – Pro Forma and Capital Investment Form to provide a Pro Forma Operating Statement. Proposers are required to submit a detailed year-by-year and in total for the term - pro forma income statement reflecting the revenue and expenses related to the ATM Services Program being proposed on. Proposers are to enter revenue figures for line items in which they propose to render services for.

The proposed initial capital investment and the source of funds to be made for all units / fixtures (including the costs for design, purchase, installation and connection) for all spaces offered via Attachment E on the aforementioned inventory plan submission. Proposers must identify the source of funds necessary for the purchase and design of the units / fixtures, installation of the units and start-up of the program.

6. Financial Information

A. Financial Statements. Proposers must clearly demonstrate the financial capability to undertake the ATM Program. Proposer, or the majority partner of the Proposer, if the Proposer is a newly formed entity, should provide the latest two full years of financial statements, including a balance sheet, income statement, and statement of cash flow prepared in accordance with generally accepted accounting principles and audited by an independent Certified Public Accountant. If the requested financial statements are not audited by an independent Certified Public Accountant, then a notarized statement, certifying the accuracy of the financial information, signed by the Chief Financial Officer (CFO) of the Proposer or the majority partners of the Proposer, if the Proposer is a newly formed entity, may be substituted for audited statements.

B. Financing Commitment Letters. Proposer should also provide a Letter of Intent from a financial institution committing sufficient lending authority to the Proposer to develop the Program as outlined herein in the event that a Permit is executed with the NOAB if the required Capital Investment will not be self-funded.

7. Additional Information:

Attach or provide any other information the Proposer believes is pertinent to its Proposal, such as other information pertinent to the selection criteria set forth herein and information demonstrating that the Proposer will be able to provide

New Orleans Aviation Board the required services as described herein.

8. Required Forms / Affidavits

• Completed and notarized Non-Collusion Affidavit;

• Completed and notarized Conflict of Interest Disclosure Affidavit;

• Completed Proposer Attestation; and

• Completed and notarized Sample Permit & Proposal Affidavit.

9. Payment Proposal

The Payment Proposal shall be submitted in a separate sealed envelope.

Proposers should state their Proposals for payments to the NOAB on Attachment K – Payment Proposal Form

10. Post Award Forms/Documents

The successful Proposer will be required to submit the following forms and information prior to obtaining a permit to review and sign:

• Tax Clearance Authorization (Attachment R): After receiving written notice that the contract is intended to be awarded to the Proposer, the Proposer must complete a City Tax Clearance Authorization Form and receive an approved Tax Clearance Certificate prior to concession award.

• Certification Regarding Debarment (Attachment S): After receiving written notice that the concession is intended to be awarded to the Proposer, the Proposer must complete a Certification Regarding Debarment, Suspension, Ineligibility, and Voluntary Exclusion.

• Certification Regarding Tax Delinquency and Felony Conviction (Attachment T): After receiving written notice that the concession is intended to be awarded to the Proposer, the Proposer must complete a Certification Regarding Tax Delinquency and Felony Conviction.

• Certified Certificates of Insurance: After receiving written notice that the concession is intended to be awarded to the Proposer, the Proposer must provide insurance certificates upon request by the NOAB demonstrating coverage in accordance with the insurance requirements set forth in Attachment A-1.

SECTION VI – PROPOSAL EVALUATION

A. Evaluation and Selection Process

An Evaluation Committee will evaluate Proposals in accordance with the City of New Orleans Executive Order LC 20-01 (https://nola.gov/mayor/executive-orders/executive-orders/lc-20-01-procurement-and-professional-services//) to select the Proposal that has achieved the highest possible score using the Evaluation Criteria found herein.

The City / the NOAB will make every effort to administer the RFP process in accordance with the terms and dates discussed in this solicitation. However, the City / the NOAB reserves the right to modify the process and dates as deemed necessary at its sole discretion.

During the review of the Proposals, the City / the NOAB may:

• Conduct reference checks as noted on NOAB S-03A Form and rely on or consider any relevant information from such cited references or from any other sources in the evaluation of Proposals.

• Seek clarification of a Proposal or additional information from any or all Proposers and consider same in the evaluation of Proposals.

• Waive any requests or requirements if such waiver is in the best interest of the City / NOAB.

• Request interviews / presentations with any, some, or all Proposers to clarify any questions or considerations based on the information included in submitted Proposals.

• Consider any supplementary information from interviews / presentations or other sources in the evaluation as outlined in the associated addendum; and

• Verify and substantiate information presented in the Proposal during the course of the evaluation process. Proposers may be asked to clarify and/or provide additional information during the Proposal review process. These requests will require prompt action by Proposers as outlined in the associated addendum.

1. Evaluation

The NOAB will appoint an Evaluation Committee to evaluate all responsive Proposals and recommend a Proposer to be awarded the Concession Permit

New Orleans Aviation Board resulting from this RFP. The Evaluation Committee may interview all Proposers or create a short-list of Proposers to interview. A short-list of Proposals, when used, is a list of Proposals identified by the Evaluation Committee, based on the Evaluation Criteria in this RFP, as those that have a substantial chance of resulting in an award in comparison to all other responsive Proposals submitted.

2. Recommendation by Evaluation Committee

Proposals will be scored by the Evaluation Committee using the Evaluation Criteria. Based on the evaluation criteria and the weighted points assigned to each criterion, the Evaluation Committee will recommend award to the Board based on the total score of the Evaluation Committee.

3. Approval by the NOAB

The Evaluation Committee will make its recommendation to the NOAB.

The NOAB may take into consideration the recommendations of the Evaluation Committee and may make its decision to award, reject, or table the decision to award the Concession Permit.

4. Presentation to the NOAB

Prior to taking any action, the NOAB has the discretion to require any Proposer to provide additional information to the NOAB, make a presentation to the NOAB, and/or appear before the NOAB to answer questions.

5. Preparation of the finalized Concession Permit

Once the Board has approved the recommendation to award the Concession, the NOAB will prepare a finalized version of the Concession Permit for signature by the highest ranked Proposer. The Agreement will substantially conform to Attachment B, which contains the standard NOAB provisions and other provisions deemed appropriate by the NOAB, and will be updated based on modifications identified on any subsequent addendums to the RFP. No modifications or adjustments will be made to the terms of the Concession Permit. If the Proposer fails to partially execute the Concession Permit and submit all required supporting documentation by the deadline set by the NOAB, the NOAB may award the Concession Permit to another Proposer in the order of Evaluation Committee rankings.

6. Award of the Concession

New Orleans Aviation Board

Once the NOAB has approved awarding the concession to the successful Proposer, the NOAB will provide a final version of the Concession Permit to be partially executed by the successful Proposer.

7. Protest Procedure – Non-applicable to Concession Awards

City of New Orleans, Policy Memorandum No. 130, dated September 24, 2014, outlines the procedures and standards for administrative protests of procurements.

A copy of Policy Memorandum No. 130 is available on the Airport’s website at https://flymsy.com/business/doing-business/solicitations-procurement/.

B. Evaluation Criteria

The City / the NOAB will apply the following Evaluation Criteria and weights to evaluate the Proposals received. The Evaluation Criteria will assist the Evaluation Committee in determining which Proposal(s) are the most responsive to the needs of the Airport’s customers and best achieve the overall goals and objectives of the ATM Services Program.

25% Design and Quality of Improvements – Proposal will be judged on:

(1) its aesthetic and functional compatibility with the Airport's design standards and the goals and objectives of the ATM Services Program; (2) the quality, functionality, security, and accessibility of the proposed ATM equipment, displays, and fixtures; and (3) level of Proposer’s investment committed.

30% Management and Operations Plan – Proposals will be evaluated based on the management and operations plan to install, maintain, and service ATM locations and fixtures. The Proposer’s quality assurance plans and customer service initiatives will be evaluated, as well as how the ATMs will be marketed to optimize sales. Proposals will also be reviewed based on the Proposer’s demonstrated ability to quickly meet the needs of the Airport.

25% Qualifications, Capabilities, and Experience – Proposal will be evaluated on its demonstration of successful current and past performance in providing comparable ATM Services programs, particularly at other airports and public facilities.

20% Financial Proposal – Proposals will be evaluated on the contents of

New Orleans Aviation Board its Payment Proposal as applied and in relation to the pro forma operating statement. The pro forma will be evaluated by the Evaluation Committee in terms of reasonableness, demonstrated understanding of the proposed Program,…