CFP-14-R-00002_Draft_Statement_of_Objectives.pdf

CONSUMER FINANCIAL PROTECTION BUREAU

WASHINGTON, D.C. 20552

Date: November 1, 2013

TO: Interested Vendors

SUBJECT: Draft Statement of Objectives: Bridges to Financial Security: A Multi-Site

Demonstration Project

Attached is a draft solicitation for the Bridges to Financial Security: A Multi-Site Demonstration project, which seeks to provide financial education services to individuals with disabilities who are transitioning into the workforce to increase their financial literacy and help them proactively take control of their finances at crucial moments in their lives.

To ensure this project is executed in the most effective manner possible, the Consumer Financial Protection Bureau (“CFPB” or “the Bureau”) is seeking industry input by issuing a draft solicitation for vendors’ review and comment. This draft solicitation is intended to provide an opportunity for expert vendor feedback into the tentative design of the proposed project and the supporting procurement.

Draft Solicitation Response Submission Instructions

Please submit via e-mail the following to CFPB Contracting Officer Nicholas Olson (Nicholas.Olson@cfpb.gov) and Contract Specialist Matthew Chmielewski (Matthew.Chmielewski@cfpb.gov) no later than November 12, 2013:

a) Questions you have about this draft solicitation;

b) Input and/or recommendations to contribute to the effectiveness of the project and the supporting procurement (e.g., points for clarification, realistic timelines, vendor responsiveness requirements; additional or differing deliverables, efficient contract cost structure, etcetera);

c) Whether you prefer not to have your contact information shared with other interested vendors.

Due to the complex nature of this project and the diverse population to be served, venders may want to consider partnering to achieve the required tasks and criteria related to expertise and experience. The CFPB plans to make the vendor contact information public via a participants list; this will not include vendors that have stated their preference to not have their information mailto:Nicholas.Olson@cfpb.gov mailto:Matthew.Chmielewski@cfpb.gov shared. The CFPB intends to award one contract as a result of the final solicitation, but reserves the right to issue multiple awards or no awards.

Should you have any questions, you may contact Nicholas Olson (Nicholas.Olson@cfpb.gov) or Matthew Chmielewski (Matthew.Chmielewski@cfpb.gov). We thank you in advance for your input and participation!

Attachment: Draft Statement of Objectives mailto:Nicholas.Olson@cfpb.gov mailto:Matthew.Chmielewski@cfpb.gov

DRAFT

Statement of Objectives (SOO)

Bridges to Financial Security:

A Multi-Site Demonstration Project

Office of Financial Empowerment

Consumer Financial Protection Bureau

1.0. BACKGROUND

1.1. Establishment of the Consumer Financial Protection Bureau and the Office of Financial Education. The Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 (“Dodd-Frank Act”), Public Law 111-203, established the Consumer Financial Protection Bureau (“CFPB” or the “Bureau”) to regulate the offering and provision of consumer products or services under federal consumer financial laws. Consistent with the purposes of the Dodd- Frank Act, the CFPB mission is to establish and enforce clear, consistent rules for the financial marketplace, protect American families from unfair financial practices, and develop and implement a strategy to improve the financial literacy of consumers. For additional background on the CFPB, please see http://www.consumerfinance.gov/the-bureau/.

Section 1013(d)(1) of the Dodd-Frank Act established the Office of Financial Education (OFE) within the CFPB to “develop and launch initiatives that will educate American consumers and help them make better-informed financial decisions.” Section 1013(d)(2) of the Act mandates that the Bureau provide opportunities for consumers to access a range of financial activities, including savings and wealth building, financial counseling (including community-based counseling), and information to better understand credit products and credit histories. Additionally, Section 1013(b)(2) states that a unit shall be established whose function includes providing “information, guidance, and technical assistance regarding financial products to traditionally under-served populations and communities.”1

The Office of Financial Empowerment interprets this as the foundation for our vision to serve low-income and economically vulnerable consumers, including individuals with disabilities who face unique challenges in meeting their financial needs in the marketplace.

1.2. The Unique Financial Needs of Individuals with Disabilities. The financial situation of an individual with disabilities transitioning into the workforce or reentering the workforce after a period of time, such as good credit, often contribute to successful placement and stability on the job. For a person with a disability transitioning into or reentering the workforce, the financial situation is often overlooked. Additionally, the most economically vulnerable consumers, of whom persons with disabilities are frequently numbered, are part of the “traditionally under-served consumers and communities.” These persons are typically the hardest to reach and the most difficult to serve. This necessitates in-person, individualized guidance delivered at a trusted, convenient, and accessible location.

This initiative seeks to provide financial education services to individuals with disabilities who are transitioning into the workforce to increase their financial literacy skills and help them proactively take control of their finances at crucial moments in their lives. Some of the specific challenges faced by these populations are outlined below.

12 U.S.C. § 5493

1 CONSUMER FINANCIAL PROTECTION BUREAU (CFBP), 1700 G STREET, NW WASHINGTON, DC 20552 http://www.consumerfinance.gov/the-bureau/

Lack of experience in money management as they transition into the workforce;

Lack of trusted resources for financial information that:

o Understand the interactions and impacts of various benefits (particularly those with income and resource limits);

o Understand the various work incentives available (by geographic location and disability type); and, o Understand the unique challenges of individuals with disabilities when accessing programs and services.

Additionally, a 2010 survey commissioned by The National Organization on Disability and the

Kessler Foundation2 found that a majority (58%) of people with disabilities report that they are struggling to get by financially, going further into debt each month or living paycheck to paycheck, compared to approximately one-third (34%) of people without disabilities. For individuals with disabilities, there are a number of barriers that often prohibit or obstruct access to financial counseling services, including:

Limited or lack of transportation options;

Accessibility of buildings where services are being provided;

Inaccessibility of financial education materials; and, Other reasonable accommodations that a person with disabilities may request.

By broadening access for individuals with disabilities to knowledgeable financial counselors through this contract, CFPB has a unique opportunity to provide vulnerable consumers with disabilities the information and tools they need to make better financial decisions for them and their families, establish their personal goals, and implement strategies to achieve them.

The project seeks to deliver financial counseling where consumers with disabilities already receive vocational services (such as vocational training, customized employment and/or supportive employment services, Assistive Technology assessments, or counseling on various work incentives, such as the Social Security Administration’s Plan for Achieving Self- Sufficiency), which is a way to leverage existing resources and available information distribution channels.

1.3. Disability Defined. For the purposes of this procurement, a disability is defined as a condition(s) on the Social Security Administration’s List of Impairments,3 or a similarly debilitating condition(s), where the condition(s) is severe enough to hinder the financial independence of the individual, yet not severe enough to preclude employment. The intent of the demonstration program is to develop and implement an initiative that enhances the financial awareness and acuity of disabled individuals between the ages of 17 and 64

2010 Survey of Employment of Americans with Disabilities, The Kessler Foundation, the National Organization on Disability, and Harris Interactive, October 2010, http://www.2010disabilitysurveys.org/ http://www.ssa.gov/disability/professionals/bluebook/AdultListings.htm

2 CONSUMER FINANCIAL PROTECTION BUREAU (CFBP), 1700 G STREET, NW WASHINGTON, DC 20552 http://www.2010disabilitysurveys.org/ http://www.ssa.gov/disability/professionals/bluebook/AdultListings.htm

3 CONSUMER FINANCIAL PROTECTION BUREAU (CFBP), 1700 G STREET, NW WASHINGTON, DC 20552 transitioning to work or reentering the workforce.

2.0. SCOPE

2.1. Overview. The Bridges to Financial Security initiative supports the Bureau’s statutory mandate to provide information, guidance, and technical assistance to traditionally underserved consumers and communities. The program will provide customized resources and tools to individuals with disabilities to build the financial skills they need to effectively navigate the financial marketplace. By providing financial counseling services within organizations and/or agencies already providing vocational programs, many of the barriers outlined in Section 1.2, above, can be eliminated or reduced. The program will be implemented through a contract with the Offeror that has the capacity to develop and implement a comprehensive, demographically diverse, national initiative that builds the financial capability of individuals with disabilities who are in the workforce or transitioning to work. A primary focus will be on adults with disabilities ages 17-64.

2.2. Scale. This demonstration program is national in reach, serving the needs of a diverse group of economically vulnerable consumers with disabilities in multiple locations across the country. The scope of the demonstration must encompass a minimum of five target sites, the locations of which are to be identified and proposed by Offerors against the site selection criteria provided at Section 4.2 and 4.4. A conforming offer that includes more sites and more-varied types of service delivery facilities is preferable. The CFPB intends to provide counseling services to at least 9,000 individuals with disabilities through its program over the contract base period (more preferred). However, given that this is a pilot program, CFPB may scale the work requireme nt up or down dramatically over the course of the program implementation.

2.3. Period of Performance. The Base Period of performance is three years (36 months) from date of award including an initial three-month planning and coordination phase followed by 33 months of implementation. CFPB may exercise two additional one-year option periods, intending to provide counseling services to approximately 5,000 individuals with disabilities during each option period. These option periods will be exercisable at the discretion of the government.

3.0. OBJECTIVES

3.1. Program Intent. The CFPB seeks to award a contract to provide financial counseling services for economically vulnerable consumers within the various disability groups so that they may proactively identify and address financial issues as they transition into the workforce. The intent is to place financial educators with experience working with individuals with disabilities in existing points of direct service, such as when they become a client of Vocational Rehabilitation, seek out pre-vocational and/or vocational training

4 CONSUMER FINANCIAL PROTECTION BUREAU (CFBP), 1700 G STREET, NW WASHINGTON, DC 20552 through an employment network, or enroll in other community-based asset building programs (Individual Development Accounts and/or Independent Living Skills Training) designed to couple financial capability with other key work-related activities. The intent is that when these consumers access other assistance programs they can also be counseled in the financial management, resulting in improved financial and employment outcomes.

3.2. Objectives. Each Offeror shall propose its solution for achieving the following Bridges to Financial Security objectives by developing its Performance Work Statement (PWS), recommended Performance Measures, Quality Control Plan, to achieve all objectives contained in this SOO in accordance with all requirements of the final solicitation.

Client Objectives:

Depending on the level of service completed, it is expected that clients will achieve certain outcomes related to increase financial capability. While not every objective will be relevant to each participant, it is expected that the Offeror will propose a reasonable and achievable minimum standard, which is supported by efforts included in the PWS.

An increased awareness of the aid and benefits available to them and the impacts and inter-relationships between federal, state, and local programs and their personal income

Improved credit scores Fewer incidences of identity theft by family members, care givers, or others

Increased their personal savings

A written set of financial goals

Documentation of a livable budget

Reduced monthly debt payments Other client objectives may be proposed by the Offeror

It is expected that all clients who participate in the person-centered financial counseling will have a written personalized financial plan that includes how income, assets, and public benefits interact with one another.

Program Objectives:

The contractor develops a PWS which details the approach that will be used to serve a minimum of 9,000 individuals with disabilities throughout the base period.

The contractor utilizes a tiered approach in delivering the financial capability programming. The Government estimates that the number of participants that move between tiers will be:

5 CONSUMER FINANCIAL PROTECTION BUREAU (CFBP), 1700 G STREET, NW WASHINGTON, DC 20552 o Level 1 – Level 2: 85% o Level 2 – Level 3: 75% o Level 3 – Level 4: 60% o Level 4 – receive follow-up: 90%

The contractor executes the demonstration program in at least five population centers;

The contractor executes the demonstration program with varied strategic partners (as described at Section 4.2) if partners are proposed; and

The contractor collects and reports accurate program performance data in order to assess program effectiveness.

For each Client Objective and Program Objective, the Offeror’s PWS must include a Table similar to Table 1 below summarizing the steps the Offeror will take to achieve the objective.

The Offeror may include additional columns, but as a minimum must include the fields in Table 1. Additionally, the Offeror’s PWS must include a narrative describing each task/step in detail. The narrative must describe the tasks, actions, or processes the Offeror intends to take to achieve the program and client objectives. A purpose for each task must be identified that outlines how completion of the task helps achieve the objective. Include a discussion regarding criteria used to determine the successful execution or completion of each task. Also explain what metrics will be used to measure success, how the metrics are collected, and who collects them.

Objective Task Purpose Success Criteria Metrics

Restated Client or Program Objective including measurable criteria

Task 1.

Describe the task, action, or process identified to help achieve the objective

Describe how completion of this task helps achieve the objective

Explain how you will be able to identify that the task has been successfully completed

Explain what metrics you will use to measure success, how the metrics are collected, and who collects them

Task 2

Task n

Restated Client or Program Objective

Task 1

Task 2

Task n

Table 1

4.0. CONCEPT OF EXECUTION.

6 CONSUMER FINANCIAL PROTECTION BUREAU (CFBP), 1700 G STREET, NW WASHINGTON, DC 20552

4.1. Disability Groups. The CFPB Office of Financial Empowerment recognizes that a financial education and counseling program must be tailored to meet the needs of multiple groups of individuals with different levels of education, means and degrees of communication, and varied physical abilities and limitations. Further, the Office of Financial Empowerment recognizes that it is not feasible to develop a tailored approach to all types and all functional levels of individuals with disabilities. In the PWS, the Offeror must describe its process for screening candidates for intake into the program, focusing on how to achieve the broadest reach into multiple types of disability and levels of functionality without targeting high-functioning persons to skew success rates or expending program resources on individuals with negligible probability of success. As a minimum, the Offeror’s PWS shall provide a comprehensive approach to reach at least three disability populations including but not limited to:

Permanent Mobility and Physical Impairments, including Spinal Cord Disability

Head Injuries - Disabilities such as Acquired Brain Injury or Traumatic Brain Injury

Vision Disability Hearing Disability

Cognitive or Learning Disabilities Psychological Disorders

4.2. Strategic Partnerships. Unless an entity on its own has the capability to achieve all the program objectives and successfully perform the work required, an Offeror is expected to develop strategic partnerships4 with independent organizations, national organization(s), and/or affiliates. Partner organizations with which the Offeror enters into agreements for service delivery should be focused on vulnerable consumers with one or more disabilities and have the capacity to integrate a financial counselor and oversee the delivery of financial counseling services in local, geographically diverse sites. The Offeror must describe in its PWS how it will form strategic partnerships (if applicable) with:

1) Key organizations that represent the interests of the target disability groups in order to ensure the approach, education, training, materials, support, and financial counseling are relevant and appropriate for the audience and that client and program objectives are likely to be achieved. The PWS must describe how the Offeror intends to partner with multiple organizations in order to represent a majority of people with disabilities cutting across several disability groups, as well as government agencies that provide services to people with disabilities, and financial services providers.

2) Federal, state and local agencies, non-profits, not-for-profits, educational institutions, The CFPB recognizes that the financial and legal arrangements between the Prime Contractor and the organizations with which it teams to provide this support may vary greatly between subcontractors, federal, state, and local governmental and quasi-government organization, foundations, and profit/non-profit/not-for-profit organizations, and therefore refers to these financial/legal arrangements as “partnerships.”

foundations, etc., that already serve people with disabilities in other ways, such as Vocational Rehabilitation Centers, Independent Living Centers, and/or employment networks, in order to deliver these services in the places where people with disabilities go to receive other services. The intent is to provide services at sites of varying sizes – Vocational Rehabilitation centers or American Job Centers; mid-size entities with multiple service delivery sites; and partnerships with national disability advocacy or membership organizations, smaller organizations that may serve more rural communities. The PWS must therefore describe how the Offeror intends to partner with organizations that provide direct services to consumers with disabilities, and provide financial education and counseling services at the partner’s site in cooperation with that partner.

When selecting strategic partners (if applicable), the Offeror should consider the partners’ capacity to serve a wide range of individuals from diverse racial and economic backgrounds, urban and suburban geographies, and serve individuals with different types of disabilities;

there is also a preference for an Offeror to demonstrate an ability to leverage non- Government resources to support continuation of the services provided after the completion of the performance of the contract in support of the Bridges to Financial Security initiative.

4.3. Service Delivery Concept.

The Offeror’s PWS must outline a tiered-service approach to financial capability during the implementation phase. After initial intake, clients will have the opportunity to progress through three successive tiers of increasing magnitude (see Figure 1). The Service Delivery Concept outlined herein is to serve as a framework against which the Offeror must build its proposal. In consultation with its strategic partners, the Offeror is expected to build upon this framework, tailoring the services provided to achieve the maximum benefit to the clients.

Each year, CFPB Office of Financial Empowerment estimates that between 3,000 and 5,000 clients will enter through the service delivery sites and will be interviewed using a contractor-developed, CFPB approved financial health assessment tool. The Office of Financial Empowerment estimates that the uptake of the various services offered will vary, with 85% opting to move from Intake to Tier 1, 75% opting to move from Tier 1 to Tier 2, 60% opting to move from Tier 2 to Tier 3, and 90% of participants who receive Tier 3 services (person-centered financial planning) will opt to receive follow-up.

Intake: Trained caseworkers from the contractor or the contractor’s partner organizations (if applicable) use the contractor’s financial health assessment tool and collect baseline data. The financial health assessment will be utilized to evaluate a person’s baseline knowledge of money management, credit, access to financial services, savings and asset building, and consumer protection issues.

7 CONSUMER FINANCIAL PROTECTION BUREAU (CFBP), 1700 G STREET, NW WASHINGTON, DC 20552

Tier 1: For each individual that provides written consent, the contractor obtains at no expense to the client his or her credit report, reviews the report with the client for accuracy, provides counseling regarding maintaining good credit and avoiding credit misuse by caregivers, and if necessary assists the client in disputing any errors. .

Tier 2: Individuals who opt to participate in Tier 2 will be enrolled in group financial education classes. The Offeror must propose classes which cover topics such as money management, developing a spending plan, the basics of banking, and maximizing employer benefits (retirement, health savings accounts, etc.). The contractor must identify and tailor or develop a financial management curriculum that builds upon Tier 1 counseling.

Tier 3: Individuals who opt to participate in Tier 3 will receive Person-Centered Financial Counseling. This will include an in-depth review of the client’s goals as they relate to work and financial stability; a review of the individual’s income and expenses; plans for the future (homeownership, employment, education, and/or independent living); current and/or future benefits; and the interaction of income and resource limits of certain public benefits, particularly medical and disability benefits. The counseling must be provided by trained financial planner who is appropriately certified, such as by the Social Security Administration as a SSA Benefits Counselor or comparable certification.

Figure 1

Follow-Up: Utilizing communication methods (email, text, phone calls, etc.) agreed upon by the client, the contractor and/or partner caseworker will follow-up with the consumer on a regular basis, for a duration determined appropriate by the caseworker, to check in on progress toward goals identified in Tier 3. Other follow-up may include reminders for the consumer to save or to check his/her credit report.

8 CONSUMER FINANCIAL PROTECTION BUREAU (CFBP), 1700 G STREET, NW WASHINGTON, DC 20552

4.4. Site Selection. The Offeror is expected to work with its partners (if applicable) to select a minimum of five appropriate sites from which to deliver counseling services to economically vulnerable consumers with disabilities. The Offeror must discuss its service delivery partners (if applicable) and delivery sites in its PWS. Offerors are encouraged to identify and provide services in as many sites as possible in geographically dispersed locations and with varied partners in order to provide more comprehensive information for this demonstration program. Offerors’ proposed number, location, and pricing associated with the service delivery sites, if determined inadequate or unreasonable, may be raised during discussions, should the Contracting Officer determine discussions are necessary or otherwise appropriate.

As the Offeror selects and proposes service delivery sites, consider the following factors:

A minimum of five sites is required; more sites will in general provide better value than fewer sites;

Preference for partners with a capacity to serve a wide range of individuals from diverse racial and economic backgrounds, urban and suburban geographies, and serve individuals with different types of disabilities;

Availability, quality, and accessibility of facilities to conduct private individual assistance and group training; and

Ability of partners to support continuation of the project after the expiration of the contract.

5.0. TASKS

5.1. Outcomes over Processes. The Offeror’s PWS should consider performance of the following task areas in order to achieve Client and Program objectives as outlined at Section 3.0 of this SOO. This is not an exhaustive list. Offerors are to prepare a PWS which describes how the Offeror intends to achieve client and program objectives (collectively, performance objectives). Performance will be assessed by the Office of Financial Empowerment by comparing performance metrics against performance objectives. Executing the tasks below without achieving each of the performance objectives will not be considered adequate performance.

5.2. Client Privacy. The Offeror’s PWS must describe how it will maintain the privacy of client information during intake and throughout the program. The PWS must address removal of client personally identifiable information (PII) from aggregate data provided to CFPB. Also address destruction of PII after contract completion. CPFB expects a copy of the raw data and the Offeror must work with CFPB to set up a process to transfer the data to in a standard format.

5.3. Tasks. Offerors are encouraged to review and consider the task areas outlined below in forming their proposed program strategy and PWS. This task list is not comprehensive but serves to facilitate a common understanding of the Bridges

9 CONSUMER FINANCIAL PROTECTION BUREAU (CFBP), 1700 G STREET, NW WASHINGTON, DC 20552 to Financial Security program.

Task Area 1: Assess Existing Curricula.

Assess existing curricula identify appropriate curriculum, subject to CFPB approval.

Modify selected curricula for appropriate audiences and ensure they are available in alternative formats as needed; ensure availability of sign language interpreters, large print and Braille materials, and accessible documents that can be read with a screen reader.

Ensure the curricula includes a capability to incorporate state specific criteria and resources (e.g. some states have waived asset limits for some benefits, and some states have additional low-income benefits (state EITC) as an addenda which can be developed locally as supplemental information.

Customize the curriculum to include guidance to help consumers with the following specific areas of personal Financial Education:

o Review, repair, and rebuild credit;

o Assess financial products;

o Reduce debt;

o Meet borrowing needs;

o Build savings and long-term assets; and o Prevent identity theft and fraud by caregivers and others.

Task Area 2: Marketing and Communications Plan

Develop and distribute a comprehensive marketing and communication plan and materials that can be customized to meet the needs of the areas served and includes:

o Strategies to reach and engage consumers with disabilities o Strategies to reach and engage stakeholders who serve consumers with disabilities Develop and distribute marketing materials; ensure that all materials are fully accessible and available in alternative formats.

Develop technologically appropriate outreach content to improve access for consumers with disabilities. This may include, but not limited to apps for mobile devices, customization for digital readers or transcripts for radio programs.

All materials must comply with the CFPB Brand Style Guidelines, which will be provided to the Contractor after contract award.

Task Area 3: Financial Education Curriculum Training & Data Collection

Develop position descriptions, qualifications and skills for staff at the local sites across the country, subject to CFPB approval.

Train key staff on financial education curriculum o Recruit, train and manage financial counselors at each site, including training on federal and state benefits and work incentive programs

10 CONSUMER FINANCIAL PROTECTION BUREAU (CFBP), 1700 G STREET, NW WASHINGTON, DC 20552

11 CONSUMER FINANCIAL PROTECTION BUREAU (CFBP), 1700 G STREET, NW WASHINGTON, DC 20552 o Develop, implement, and provide ongoing management of the financial counseling program at each delivery site

Develop a plan to provide oversight and management of staff, including a process to mitigate disputes, taking corrective action and/or replacing staff when needed

Provide on-site management of counselors and other staff to ensure quality Opportunities for ongoing staff professional development and support, including peer support

Develop a financial health assessment tool, which includes:

o Review of consumer credit file;

o Assess the transactional needs of the consumer;

o Identify current and near-term borrower needs; and, o Create a long-term savings plan that takes into consideration the interaction between public benefits and asset limits.

Develop and implement a plan to integrate the financial counseling program at the selected site that includes the following:

o Regular management, oversight, and general quality control of services being offered o Staff retention and attrition

Implement regular quality monitoring and quality control processes for the program.

Task Area 4: Outcome Tracking, Reporting & Analysis

Develop and implement protocols and systems for outcome tracking, reporting and analysis;

Identify and propose to the CFPB an outcome tracking system, tool/software if necessary, in order to collect data;

Allow for incorporation of process evaluation and potential impact evaluation two to three years into project;

Collect service data and outcome identification and use of outcome tracking system;

Capture program and site cost data to enable cost estimating for potential expansion beyond the demonstration program;

Incorporate system and procedures for rigorous outcome tracking and evaluation;

develop a system of tracking the number of consumers assisted and the outcome of their interventions;

Identify issues that arise and other trends to report to CFPB as p art of analysis; and

Use qualitative feedback from staff and counselors as well as administrative data .

6.0. DELIVERABLES

6.1. Quality Control. The Offeror must include with its proposal a draft Quality Control Plan (QCP) discussing the Offeror’s internal quality control measures, checks, procedures, etc. as well as identification of personnel responsible for monitoring and maintaining quality. The

12 CONSUMER FINANCIAL PROTECTION BUREAU (CFBP), 1700 G STREET, NW WASHINGTON, DC 20552

Offeror must also include procedures for identifying quality shortfalls and corrective action procedures. A final QCP must be delivered no later than 30 days after award. As part of the QCP, prepare and include a Performance Requirements Summary (PRS) matrix that include each proposed PWS Task, the performance standard, the Acceptable Quality Level (AQL), and recommended incentive and remedies. CFPB reserves the right to negotiate the AQLs, incentives and remedies.

6.2. Risk Management. The Offeror must include as an attachment to its proposal a draft Risk Management Plan (RMP). The purpose of the risk management plan is to identify how the Offeror intends to identify, assess, mitigate, track, monitor, and report on program schedule and performance risk. Throughout contract performance, the contractor must maintain a risk register and consistently monitor and mitigate risks, and advise the OFE of significant program risks and mitigation strategies during periodic updates and Monthly Status Reports. A final RMP must be delivered no later than 30 days after award.

6.3. Project Management Plan and Briefing. No later than 30 days after award, the contractor must submit a detailed written project management plan discussing the roles of the contractor and its strategic partners, program milestones, detailed discussion of delivery locations, initial program risks identified and mitigation strategies, and the plan for execution of the tasks proposed at Table 1. Additionally, the contractor must present a 50-minute project plan briefing to the OFE staff providing an overview of the project plan. A draft PMP is NOT required as part of the proposal.

The Offeror’s PWS must include a list of proposed deliverables and due dates to ensure timely delivery of program services. All deliverables are to be submitted electronically to the government Contracting Officer's Representative (COR) and prepared using Microsoft Office products. Deliverables must be easily understood in a single, rapid reading and generally free of errors. Specific deliverables that are required under this Contract includes, but is not limited to, the following:

Deliverable Due Date

Kick-off meeting with CFPB, including draft meeting minutes with three business days after the meeting

No later than 15 calendar days after contract award

Paperwork Reduction Act Clearance Package for submission to OMB

As determined by CFPB

Detailed written project management plan (including timeline for deliverables) and briefing

30 days after award

Final Quality Control Plan and Risk Management Plan 30 days after award

13 CONSUMER FINANCIAL PROTECTION BUREAU (CFBP), 1700 G STREET, NW WASHINGTON, DC 20552

Monthly Status Report summarizing progress, schedule, risks, performance, quality, etc.

10th business day of the following month

In-Progress Review. On no less than a quarterly basis – more frequently as determined by the contracting officer's representative, the contractor must provide an IPR summarizing program progress, issues, risks, next steps, and review milestones.

Quarterly

Collection of performance data from each site, delivery of raw data stripped of personally identifiable information, and production of quarterly reports that detail process, issues, and outcomes to date.

Quarterly

Annual Public Report. On an annual basis the contractor must provide a written narrative outlining the program objectives, progress toward those objectives, program risk mitigation, and an overview/assessment of the performance data collected

Annually, in coordination with CFPB