CDC-RFI PEPEFAR IT 2024.pdf

Centers for Disease Control and Prevention Request for Information on Information

Technology (IT) service in support of the U.S. President’s Emergency Plan for AIDS Relief

(PEPFAR)

AGENCY: Centers for Disease Control and Prevention (CDC) – Global Health Center (GHC)

ACTION: Request for Information (RFI)

INTRODUCTION: The Centers for Disease Control and Prevention (CDC) is seeking input from companies that can offer IT services in support of PEPFAR. These services will focus on updating and improving digital health records while building capacity for digital transformation. Interested companies are encouraged to submit information for a possible 5-year contract with a maximum of

$50 Million USD. The preference is to hire local nationals within the various countries to perform the various IT roles listed below.

This is not a request for proposal and does not commit the Government to issue a solicitation, make an award, or pay any costs associated with responding to this notice. All responses shall remain with the Government and will not be returned. Any contractor who provides a favorable response may be invited for an oral presentation.

RESPONSE DATE: 16 December 2024, 1PM EST

ADDRESSES: All correspondence is to be with the Contract Specialist, Cletus Schafrath, at ztb8@cdc.gov. The Government will accept questions regarding this RFI. All questions will be reviewed and answered as decided by the Government. Please ensure that any e-mail responses have

“2024-RFI-PEPFAR IT” in the subject line. Any responses received after the above specified response due date and time will not be accepted or answered.

RFI Purpose: The purpose of this RFI is to obtain ideas from interested companies on how they could supply a flexible bench of local companies with informatics expertise across a wide range of IT disciplines in support of digital health transformation under the PEPFAR initiative on an as needed basis to the different PEPFAR country programs.

The below listing are some of the broad range of IT services that would be solicited in support of

PEPFAR countries:

1. Executive support for strategy, policy, governance, and leadership. Able to train and consult for the following roles:

Chief Information Officer (CIO) Support

-Provide strategic IT leadership and align technology initiatives with business objectives.

Chief Technology Officer (CTO) Support

-Guide technology development, product innovation, and technological strategy.

Chief Artificial Intelligence Officer (CAIO) Support

- Lead AI initiatives and integrate AI into products and services.

Chief Data Officer (CDO) Support mailto:ztb8@cdc.gov

- Manage data governance, protection, and leverage data assets for business value.

Chief Information Security Officer (CISO) Support

-Oversee information and data security strategies and implementations.

2. Perform or support the following Information Technology (IT) operations:

a. Data Center Management

Data Center Operations Services

-Operation, maintenance, and strategic planning of data centers.

Data Center Engineering Support

-Hardware maintenance, system uptime assurance, and physical infrastructure management.

Facilities Management Services

-Management of power, cooling, and environmental controls within data centers.

b. IT Infrastructure and Operations

IT Operations Management

-Manage daily IT operations and support services.

Network Design and Maintenance

-Design, implement, and maintain network infrastructure.

Systems Administration

-Oversee servers and ensure optimal performance.

Storage Solutions

-Manage storage systems and data backup solutions.

c. Data Protection and Security

Data Protection Compliance

- Ensure compliance with data protection laws (e.g., GDPR, CCPA).

Security Monitoring and Incident Response

-Monitor systems for security breaches and respond to incidents.

Disaster Recovery Planning

-Develop and implement disaster recovery and business continuity plans.

d. Interoperability and Integration

Systems Integration Services

- Design and implement interoperability solutions between platforms and applications.

API Development and Management

-Develop and manage APIs for seamless system communication.

Interoperability Consulting

- Ensure systems and applications can exchange and utilize information effectively.

e. Policy and Standards Management

IT Policy Development

-Create and enforce IT policies and procedures aligned with industry best practices.

Standards Compliance Assurance

-Ensure adherence to industry standards and regulatory requirements.

Regulatory Affairs Consulting

-Provide guidance on compliance with legal and regulatory mandates.

3. Perform or support the following technology development and innovation functions:

a. Software Development

Application Development Services

- Design, develop, and maintain software applications and systems.

Quality Assurance Testing

-Provide testing services to ensure software quality and reliability.

DevOps Engineering

-Implement continuous integration and deployment pipelines.

b. Product Management

Product Strategy and Management

-Define product vision, strategy, and roadmap alignment.

Feature Prioritization and Backlog Management

-Prioritize product features based on business value and customer needs.

c. Research and Development (R&D)

Innovation and R&D Services

-Conduct research to develop new technologies and improve existing products.

Prototype Development

-Create prototypes and proof of concept models.

d. User Experience (UX) and Design

UX/UI Design Services

-Design intuitive user interfaces and enhance user experiences.

Human Centered Design Consulting

-Apply ergonomics and user research to product development.

4. Perform or support the following data management and analytics functions:

a. Data Governance and Quality

Data Governance Implementation

- Establish policies and frameworks for data management and governance.

Data Quality Assurance

-Ensure data integrity, accuracy, and reliability.

b. Data Science and Analytics

Advanced Analytics and Insights

-Analyze complex datasets to extract actionable business insights.

Business Intelligence Solutions

-Develop dashboards, reports, and data visualization tools.

c. Big Data Engineering

Big Data Infrastructure Services

-Design and manage big data platforms and ecosystems.

Distributed Computing Solutions

-Implement and optimize Hadoop, Spark, and other frameworks.

5. Perform or support the following Artificial Intelligence and Machine Learning

AI Strategy and Consulting

-Develop AI roadmaps and integrate AI into business processes.

Machine Learning Model Development

-Build, train, and deploy machine learning models.

AI Ethics and Compliance

-Ensure responsible AI practices and adherence to ethical guidelines.

6. Perform or support the following Cybersecurity and Risk Management activities:

a. Cybersecurity Services

Security Operations Center (SOC) Services

-Provide 24/7 monitoring and incident response.

Vulnerability Assessments and Penetration Testing

Identify and mitigate security vulnerabilities.

b. Risk Management

Risk Assessment and Mitigation

-Evaluate and manage technological risks.

Compliance and Regulatory Consulting

-Ensure compliance with security standards and regulations.

7. Perform or support the following standards and compliance functions:

Standards Development and Implementation

-Assist in developing and implementing technology standards.

Compliance Auditing Services

-Conduct audits for compliance with ISO, NIST, and other standards.

Policy Analysis and Advisory

Provide insights on policies affecting technology operations.

8. Perform or support the following interoperability and integration management functions:

Enterprise Integration Services

-Manage integration of systems across the organization.

Middleware Solutions

-Provide middleware technologies for application connectivity.

Data Exchange Facilitation

-Enable efficient data sharing between systems and partners.

9. Perform or support the following data protection and privacy roles:

Privacy Compliance Services

-Oversee data privacy policies and compliance efforts.

Encryption and Security Solutions

-Implement encryption technologies to safeguard data.

Access Control Management

-Design and manage user access policies and systems.

10. Perform or support the following infrastructure and cloud services functions:

a. Cloud Strategy and Management

Cloud Architecture Design

-Develop cloud strategies and migration plans.

Cloud Operations and Management

-Manage cloud infrastructure and optimize resources.

b. Virtualization and Containerization

Virtualization Services

-Implement virtual environments for scalability and efficiency.

Containerization and Orchestration

-Utilize Docker, Kubernetes, and similar technologies for deployment.

11. Perform or support the following technical standards and policy roles:

Policy Development Consulting

-Create and update technology use policies.

Standards Compliance Advisory

-Ensure compliance with internal and external standards.

Regulatory Monitoring and Updates

-Stay abreast of regulatory changes and advise on necessary adjustments.

12. Perform or support the following customer support and services roles:

Technical Support Services

-Provide multitiered customer technical support.

Service Delivery Management

-Ensure services meet agreed upon service levels.

Customer Success Programs

-Enhance customer satisfaction and retention.

13. Perform or support the following project and program management roles:

Program Management Services

-Oversee and coordinate largescale technology initiatives.

Project Management and Execution

-Plan, execute, and deliver technology projects on time and within budget.

Agile Methodology Implementation

-Facilitate Agile practices and Scrum processes.

14. Perform or support the following vendor and partner management functions:

Vendor Relationship Management

-Manage and optimize relationships with technology vendors.

Contract Negotiation and Management

-Negotiate favorable terms and manage vendor contracts.

15. Perform or support the following innovation and emerging technologies functions:

Emerging Technology Consulting

-Evaluate and implement new technologies like blockchain and IoT.

Innovation Strategy Development

-Identify opportunities for technological innovation.

16. Perform or support the following operational excellence and continuous improvement roles:

Process Improvement Consulting

-Apply Lean Six Sigma and other methodologies to enhance processes.

Quality Management Services

-Ensure quality standards are met across operations.

Performance Monitoring and Analytics

-Analyze KPIs and recommend improvements.

17. Perform or support the following training and development functions:

Technical Training Programs

-Provide training and development for technology staff.

Workshops and Seminars

-Conduct workshops on emerging technologies and best practices.

18. Perform or support the following organizational development roles:

Change Management Services

-Facilitate organizational change during technological transitions.

Diversity and Inclusion Consulting

-Promote inclusive practices within technology teams.

19. Possibly perform or support the followng IT / AI roles:

Indentify possible generative Artificial Intelligence (AI) use cases

-Funnel through evauation gates like business impact, readiness, safety, and investment impact.

-Scale and perform for informantics, digital health, science, and engineering support/operations.