CCO Synopsis.docx
DOCX document 16 KB Posted
- Attached to
- Contact Center Operations
- Solicitation number
- 241315
About this file
This document is a Contract Synopsis for the Centers for Medicare and Medicaid Services' (CMS) Contact Center Operations (CCO) contract. CMS intends to award a contract to provide contact center operations support to respond to inquiries from CMS's customer service population. The contract will support multi-channel operations that receive and respond to inquiries through various channels including telephone, mail, email, TDD/TTY, fax, and web chat. This will be a full and open competition with a transition period plus nine one-year options. The applicable NAICS code is 561422 (Telemarketing Bureaus and Other Contact Centers). A formal solicitation package will be available on or about May 16, 2024. The related Federal Contract Opportunity number is 241315 and the description indicates the purpose is to obtain contact center operations support for CMS's customer service population.
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The Centers for Medicare and Medicaid Services (CMS) intends to award a contract for Contact Center Operations (CCO). The purpose of this contract is to obtain contact center operations (CCO) support to respond to inquiries from the Centers for Medicare and Medicaid Services’ (CMS’s) customer service population.
The Contractor will support multi-channel operations that receive and respond to inquiries, providing information and services through various channels including telephone, mail, email, TDD/TTY, fax, and web chat.
This procurement will be a full and open competition. The period of performance will be a transition period plus nine (9) one-year options. The NAICS code applicable to this procurement is 561422 (Telemarketing Bureaus and Other Contact Centers).
A formal solicitation package will be available on or about May 16, 2024. Questions related to this synopsis should be referred to Brian Humes at brian.humes@cms.hhs.gov and Debbie Lester at Deborah.lester@cms.hhs.gov.
File details come from the government source that posted it. Updated .