SOW.docx

STATEMENT OF WORK

Customs and Border Protection (CBP) Maintenance & Repair Services for Forty (40) Multi-Functional Devices Area Port of San Francisco

PR#20101633

December 21, 2017

BACKGROUND

The CBP Area Port of San Francisco seeks for contractor to provide maintenance and repair services for forty (40) multi-functional devices located among sixteen (16) CBP locations within the Port of San Francisco. CBP also seeks to purchase along with maintenance and repair services delivery to each site of toner for the equipment associated with the equipment listed in this solicitation

MAINTENANCE AND SUPPORT

The Contractor shall maintain all multi-functional devices in accordance with the manufacturer's recommendations. All work shall be performed on CBP premises unless specifically authorized. The Contractor is responsible for providing maintenance for all multi-functional devices at the sixteen (16) CBP locations.

All other maintenance parts are included.

The Contractor shall respond onsite service calls with qualified technicians within four (4) working hours, 8:30 a.m. to 5:30 p.m. Monday through Friday, excluding Government holidays.

The Contractor shall provide as standard eight-business-hour response (same day or next day) for all other equipment covered in this contract.

PROVIDE REPAIR SERVICE

The Contractor shall provide estimates of turnaround to repair equipment where a replacement part must be specially ordered. The Contractor shall perform all work on CBP premises unless specifically authorized

PERFORMANCE LOCATIONS:

The POC for each location will be provided upon award. The sixteen CBP locations of performance are:

Multi-Functional Device Model: Samsung SCX-5935 700 Maritime Street, Oakland (EastBay Station) Qty: 3 POC:

648 West Field Road, San Francisco (WB Cargo) Qty: 4 POC:

2430C Mariner Square Loop, Alameda (BOBAC) Qty: 1 POC:

6910 Airport Blvd, Sacramento, CA (Port of Sacramento) Qty: 1 POC:

3850 W. Terminal Drive, Salt Lake City, UT (Port of Salt Lake City) Qty: 1 POC:

San Francisco International Terminal. Level II, San Francisco (SFO PAX) Qty: 10 POC:

San Francisco International Terminal. Level II, San Francisco (SFO -AGI) Qty: 2 POC:

2065 Airport Road, San Jose (Port of San Jose) Qty: 1 POC:

555 Battery Street, Room 219, San Francisco (Entry Office) Qty: 1 POC:

660 West Field Road, San Francisco (AMC) Qty: 2 POC:

1 Airport Drive, Oakland (OAK PAX) Qty: 1 POC:

555 Battery Street, Room 125, 208, 211, 319, San Francisco (ADM) Qty: 4 POC:

555 Battery Street, Room 108, San Francisco (Drawback) Qty: 1 POC:

5177E Clinton Way, Fresno, CA (Port of Fresno) Qty: 1 POC:

630 Sansome Street, 4th Floor (Seized Property Warehouse) Qty: 1 POC:

630 Sansome Street, Room 1185, San Francisco (Deferred Inspection) Qty: 1 POC:

Multi-Functional Device Model: Samsung SCX-6545N San Francisco International Terminal. Level II, San Francisco (SFO PAX) Qty: 3 POC:

660 West Field Road, San Francisco (AMC) Qty: 1 POC:

Multi-Functional Device Model: Samsung SCX-6545N San Francisco International Terminal. Level II, San Francisco (SFO PAX) Qty: 1 POC:

DELIVERABLES

Repairs defined as Contractor action is needed to effect the continued operations of the system in accordance with manufacturers' specifications. Machine is not fully operable. Includes diagnostics, providing and installing replacement parts, clearing persistent or severe paper jams, and correcting any error messages indicating a defect in the machine's operations. Standard response is eight (8) business hours, High priority response is four (4) business hours for devices identified in advance by the following CBP Point of Contact (POC).

CBP POC

Joyce Chiu, Mission Support Specialist Customs and Border Protection 555 Battery Street, Room 211 San Francisco, CA 94111

PERFORMANCE PERIOD

February 01, 2018 to September 30, 2018 including four (4) one (1) option period.

INVOICE

ELECTRONIC INVOICING AND PAYMENT REQUIREMENTS – INVOICE PROCESSING PLATFORM (IPP) (JAN 2016) Beginning April 11, 2016, payment requests for all new awards must be submitted electronically through the U.S. Department of the Treasury’s Invoice Processing Platform System (IPP). Payment terms for exiting contracts and orders awarded prior to April 11, 2016 remain the same. The Contractor must use IPP for contracts and orders awarded April 11, 2016 or later, and must use the non-IPP invoicing process for those contracts and orders awarded prior to April 11, 2016. “Payment request” means any request for contract financing payment or invoice payment by the contractor. To constitute a proper invoice, the payment request must comply with the requirements identified in FAR 32.905(b), “Payment documentation and process” and the applicable Prompt Payment clause included in this contract. The IPP website address is: http://www.ipp.gov.

Under this contract, the following documents are required to be submitted as an attachment to the IPP:

-Complete and accurate invoice The IPP was designed and developed for Contractors to enroll, access and use IPP for submitting request for payment. Contractor assistance with enrollment can be obtained by contacting IPPCustomerSupport@fms.treas.gov or phone (866)973-3131.

If the Contractor is unable to comply with the requirement to use IPP for submitting invoices for payment, the Contractor must submit a waiver request in writing to the contracting officer.

IPP Goods Receiver POC: