Questions_Answers_from_Sellers.docx

QUESTIONS FROM A SELLER:

1. Is the 3850 W. Terminal Drive, Salt Lake City, UT (Port of Salt Lake City) address accurate and meant to be included in this SOW?

a. R - Yes. 3850 W. Terminal Drive, Salt Lake City is the accurate address for Port of Salt Lake City CBP Office.

2. Also, is this a firm fixed price contract?

a. R - Yes it’s a Firm Fixed Price Contract

3. Will CBP provide escort at time of repair for the Technician? Or does CBP desire utilization of a CBP cleared resource?

a. R - Yes. CBP will provide an escort for the technician to the work site. Service vendor must be fully vetted by CBP Personnel at all various CBP airport sites prior performing the repair.

4. Are printers personal/individual use or do they support multiple users?

a. R - These printers/copiers support multiple users.

5. Does CBP have spare printers available to be managed by service provider? If not will CBP allow for the utilization of the selected vendors spare Printer stock (of same make and model) to expedite "continued operations" of a faulty/failed Printer?

a. R - No, CBP does not have spare printers available to be managed by service provider. Contractor must provide and deliver to site a loaned printer/copier if the service technician was unable to fix the printer/copier within 4 hours of our request.

6. What is the average annual number pages printed for printers in this solicitation?

a. R - Average Annual copies for:

a. SCX-5935 NX - 14,000 copies

b. SCX 6545N - 60,000 copies

c. SCX 6555N - 25,000 copies

7. How will CBP determine when a high priority response is needed?

a. R - A high priority response (within 4 hours of call) will need to be provided for the following CBP facilities:

a. Eastbay Station @ 700 Maritime Street, Oakland

b. WB Cargo @ 648 West Field Road, San Francisco

c. BOBAC @ 2430C Mariner Square Loop, Alameda

d. Port of Sacramento @6910 Airport Blvd, Sacramento

e. Port of Salt Lake City @3850 W. Terminal Drive, Salt Lake City

f. SFO PAX @San Francisco International Terminal, Level II, San Francisco

g. Port of San Jose @2065 Airport Road, San Jose

h. Oak PAX @ 1 Airport Drive, Oakland

i. Deferred Inspection @630 Sansome Street, San Francisco

j. Seized Property Warehouse @630 Sansome Street, San Francisco

8. Hello, in the line items and the SOW, it states that we are to provide "the toner for the equipment associated with the equipment listed in this solicitation". Do you have past usage for the units, so that I may average toner usage? How would you like us to provide cost?

a. R - Four (4) toner cartridges for each Samsung SCX-5935 annually and Six (6) toner cartridges for each Samsung SCX-6545N, and six (6) toner cartridges for each Samsung SCX-6555N annually.