PERFORMANCE WORK STATEMENT

Performance Work Statement (PWS) Catholic Priest Services

William Beaumont Army Medical Center (WBAMC), Fort Bliss, Texas

1. Introduction: The Contractor shall provide an ordained Catholic Clergy to provide pastoral care services for patients, their families, services members, visitors and staff at William Beaumont Army Medical Center (WBAMC), Fort Bliss, Texas.

1.1 Scope of Work: The mission of the Chaplain program is to provide Elements of Religious Services [EERS] to include Mass and Sacramental Rites for all assigned Soldiers, DA approved Civilians, and Family members at the WBAMC.

1.2 Period of performance: The period of performance shall be a base plus four one-year option periods.

1.3 General Administration

1.3.1. Quality Assurance. The Government will monitor the Contractor's performance under this contract.

The Government will evaluate the Contractor's performance under this contract in accordance with the Government Quality Assurance Surveillance Plan (QASP). This plan is a government only document primarily focused on what the Government must do to assure that the Contractor has performed in accordance with the requirements of the contract. The Government has the right to perform inspections and evaluate performance at any time. If any aspect of the performance is not in conformance with the requirements of the contract, the Government will have the right to issue to the Contractor a Contract Discrepancy Report (CDR). The Contractor shall explain in writing why performance was not in conformance with the requirements of the contract, how performance will be returned to conformance, and how recurrence of the problem will be prevented in the future. The Contractor shall complete and return the CDR to the COR by the corrective action plan due date. The Contractor shall maintain copies of all inspection and evaluation reports. The COR will submit a monthly COR report to the Contracting Officer on the Contractor's performance. Monthly COR reports that contain negative information will be coordinated with Contractor’s Program Manager and shall initiate an immediate meeting between the Government and Contractor. The Contractor’s Program Manager shall respond to the negative performance information in writing with a corresponding corrective action plan. The Contractor shall be provided a copy of the monthly COR report which will be compiled to arrive at a final rating for the Contractor Performance Assessment Reporting System (CPARS) annual rating.

1.3.1.1. Quality Control Plan. Quality Control (QC) is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services/supplies to the Government. The Contractor shall establish and maintain an effective QC system in compliance with the solicitation and contract requirements. The Contractor's Quality Control Plan (QCP) shall consist of plans, procedures, and organization necessary to produce an end product which complies with the contract requirements and covers all aspects of the PWS as it relates to the contract (refer to Paragraph 5 and Technical Exhibits for deliverable requirements, information, and guidance). The Contractor shall develop and implement procedures to identify, prevent, and ensure non- recurrence of defective services. The Contractor's QC program is the means by which the Contractor assures itself that its work complies with the requirements of the contract. The Contractor shall implement and maintain a documented QC system that identifies and results in correction of potential and actual problem areas throughout the entire scope of this contract. The Contractor shall maintain records of all Contractor QC checks and corrective actions. These files shall be maintained by the Contractor throughout the period of performance of this contract and shall be made available to the Contracting Officer (KO) or Contracting Officer's Representative (COR) upon request.

1.3.2. Place of Performance. The work to be performed under this contract shall be performed at WBAMC, 18511 Highlander Medics Street, Fort Bliss, TX 79918. While the contract employee will be assigned to a primary location, the Government retains the right to assign the contract employee, permanently or temporarily, to another location within a 40-mile commuting radius of their assigned MTF.

1.3.3. Hours of Operation. WBAMC operates on a 7-day, 24-hour weekly schedule. The Catholic Clergy working schedule shall be in accordance with published worship schedule for the hospital. The Chief, DMPC or their designated Government representative shall maintain scheduling requirements for the contract Catholic Clergy. The Contractor shall be available to provide the services specified in the schedule and elsewhere herein and during the times specified herein in order to ensure that complete and required Catholic ministries are provided. This schedule includes weekends and may include Federal Holidays, training holidays and evening hours as scheduled by the MTF. Hours scheduled do not include travel time involved in reaching the medical treatment facility. An unpaid meal break is not required for this mission.

The government will only pay for actual hours worked.

1.3.3.1. Duty Hours. The contract Catholic Clergy shall be present during the duty hours. Hours are Sunday, 0815 to 1245; Monday through Friday, 0800 to 1315; Saturday, 1600 to 1815; 1st Saturday of the Month, 1100 to 1315.

1.3.3.1.1. Mass

• Monday – Friday, Catholic Mass 12:05 PM

• 1st Saturday of the Month - Catholic Mass 12:05 PM

• Weekend Catholic Mass - Saturday 5:00 PM Only

• Sunday Catholic Mass - 8:35 AM and 11:35 AM

1.3.3.1.2. Sacrament of Reconciliation (Confession): Scheduled times separated from masses by at least 15 minutes. Scheduled by the Chief Chaplain at WBAMC

• Monday-Friday at 1030 - 1130

• 1st Saturday of the Month at 1115 - 1145

• Saturday at 1615-1645

• Sunday 1000-1100

1.3.3.2. Non-Duty Hours. MTF Duty Chaplain shall notify the on-call Catholic Clergy to respond for unusual circumstances including, but not limited to, patient last rights, mass casualties, alerts, or emergency situations.

1.3.3.3. On Call Hours: On-Call Status is defined as a period of time during which the Catholic Clergy shall remain available to receive calls from the MTF. The Catholic Priest is not required to remain at a place of residence while on call but shall be available by during on-call periods. The Catholic Clergy shall respond telephonically within 10 minutes of the page/call being sent/received and shall be prepared to a provide response, if a response is required. The Catholic Clergy will be physically available to the MTF no later than one (1) hour of the call being sent/received or as soon as the MTF deems required. Commonly this call coverage will commence from 1300 to 0800 Monday through Thursday. On weekends, coverage will commence at 1300 on Friday and continue up to 1615 on Saturday then commence at 1815 on Saturday up to 0745 on Sunday. Then at 1245 on Sunday and continue up to 0800 the next regular workday. This will include weekends, Federal holidays and training holidays. The Catholic Clergy will not be on-call and on regular duty hours at the same time.

1.3.3.4. Call-back Hours. Call-back status service is defined as providing pastoral services at WBAMC when the on-call Catholic Clergy is “called-back in” to the MTF after departing the facility. Call-back is not billable if the Clergy has not left the MTF. Those hours will be billed as regular hours. Call-back hours will be billed against the call-back CLIN. The Catholic Clergy could be called back in outside of on-call hours and outside of duty hours should a Catholic Clergy be needed in the event of an emergency. This would include but not limited to emergencies, mass casualties or Catholic last rites requests. Each time the Catholic Clergy is called back to the MTF, and call-back services are performed, the Catholic Clergy shall sign in the time of arrival, log the services rendered and time of departure on the Chaplain’s Duty Log.

Periods of less than 15 minutes shall not be billed to the Government.

1.3.4. Recognized / Government Holidays. The Catholic Clergy may be required to work on federal holidays as determined by the Department point of contact or designee.

New Year’s Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents’ Day 3rd Monday of February Memorial Day Last Monday of May Juneteenth National Independence Day June 19th Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

Note: Any of the above holidays falling on a Saturday will be observed on the preceding Friday; holidays falling on a Sunday will be observed on the following Monday. Any holidays that are declared by Presidential Executive Order shall be observed in the same manner as the holidays listed above. If the area in which a contract HCW is scheduled to work is closed due to the holiday and the employee is not required to report in, payment will not be made for those hours. Closures of the installation due to inclement weather or other such acts of God shall be handled in the same manner.

1.3.5. Recording Time: The Government reserves the right to review and validate hours of service performed by contract personnel by any means necessary, which may include the implementation of sign-in/sign-out procedures, which shall be maintained within the designated area. The Department point of contact or designee will determine the location of the timesheet, time clock, or mechanism of time tracking.

Contract employee shall be required to personally record hours worked in the Defense Medical Human Resources System – internet (DMHRSi) system, or other system, as required by the MTF. The Government will not sign any contractor documents.

1.3.6. Planned Absences: Planned or scheduled absences of the contract employee shall be coordinated with the Contractor, COR and government supervisor IAW notification policies at the place of performance.

1.3.7. Unplanned Absences: Unplanned or unscheduled absences of the contract employee shall be coordinated with the Department point of contact or designee and the COR. Notification shall be identified in the Contractor's Quality Control Plan (QCP).

1.3.8. Substitute Contract Employee: If the Contractor substitutes permanent contract employee for a temporary period of time, the substitute shall meet the same qualification standards, health requirements, and terms as stated in the contract. All substitution requests to the KO must provide an explanation of the circumstances necessitating the proposed substitute for personnel.

1.3.9. Replacement Contract Employee: If the Contractor replaces a contract employee as a permanent placement, the replacement shall meet the same qualification standards and health requirements as stated in the contract. The Contractor shall replace permanent contract employee such that vacancies will not exceed 30 consecutive calendar days. The consecutive calendar days starts once the incumbent contract employee leaves the position.

1.3.10. Mission Essential: The Government designates the contract employee as mission essential in the contract. Mission essential personnel are those personnel who must be present for duty to continue and sustain essential clinical operations during base and facility unplanned closures. In the instance where there is an unplanned closure of the facility, all mission essential contract employees shall be required to perform services as specified in the contract.

1.3.11. Closures: During a planned closure of the facility due to training, holiday or unplanned closure due to unusual and compelling circumstances (e.g., natural disasters, military emergencies, severe weather), the Contractor may bill in the event the contract employee is unable to provide services.

1.3.12. Contracting Officer's Representative (COR). The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: Assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the Contractor concerning technical aspects of the contract;

issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.3.13. Media and Other Inquiries: The Contractor or the contract employee shall not respond to any inquiries or complaints. All inquiries and complaints from the media, third parties, private or public agencies shall be immediately relayed to COR.

1.3.14. Non-Compete Clauses: The use of non-compete agreements (including non-compete clauses within employment agreements) that are aimed at preventing the loss of contract employees are acceptable only if the non-compete clause is limited to the performance period specified in the contract. However, the use of non-compete conditions in employment agreements and/or in subcontracts that prevent employees and/or subcontractors of the incumbent from being interviewed by, employed, or accepting offers of employment and/or subcontracts by another contractor is prohibited.

1.3.15. Billing of Beneficiaries: The Contractor or contract employee shall not request or accept compensation of any kind for beneficiaries treated, procedures performed, or any other actions provided outside the terms and conditions of this contract. While on duty, contract employees shall not advise, recommend, or suggest to individuals authorized to receive services at government expense that such individuals should receive services from the contract employee when (s)he is not on duty, or from a partner or group associated in practice with the Contractor or contract employee.

1.3.16. Confidentiality of Information: All financial, statistical, personnel, and technical data furnished, produced, or otherwise available to the Contractor during the performance of this contract are considered confidential business information and shall not be used for purposes other than performance of work under this contract. The Contractor shall not release any of the above information without prior written consent of the KO. The Contractor or contract employee shall not use patient care rendered pursuant to this contract as part of a study, research project, or publication. Contractors are not privy to patient information based on contract employee patient care interactions. Contract employees shall adhere to standards pertaining to the access of all patient information laws and regulations. The Contractor shall not persuade, induce or influence contract employees to expose patient information for any reason. The contract employees shall prepare medical records, forms and documents as required IAW established MTF regulations and guidelines.

1.3.17. Privileged Communications: Contract employees shall abide by federal and local MTF regulations and requirements concerning the nature of limited privileged communication between patients and the contract employee as may be necessary for security and personnel reliability programs. Contract employees shall also abide by federal and local MTF regulations concerning the confidentiality of patient records, as embodied in federal statutes including the Privacy Act of 1974 and the Health Insurance Portability & Accountability Act (HIPAA) of 1996. All medical records and reports will remain the property of the Government.

1.3.18. Off-Duty Employment: Contract employees are not prohibited from conducting a private practice of their profession or from engaging in other employment. However, the contract employees shall not, simultaneously with performance under this contract, engage in other employment that creates a conflict of interest, violates federal law or potentially compromises the quality of their work under this contract.

Further, such private practice or other employment shall not be conducted during those hours at which the contract employee required to render services under this contract. Contract employees shall make no use of the Government facilities or property provided under this contract in connection with other employment.

1.3.19. Government Personnel: The Contractor shall not employ active-duty military or government civilian employees to perform services under this contract unless approved by the KO on a case-by-case basis

1.3.20. Organizational Conflict of Interest (OCI). – Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.), or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5, Organizational and Consultant Conflicts of Interest. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO, and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.3.21. Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The Contractor shall manage the timeliness, completeness, and quality of problem identification. The Contractor shall provide corrective action plans, proposal submittals, and timely identification of issues. The Contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

1.4. Health Requirements. The Contractor shall comply with all health requirements in the contract. Prior to physical on-site performance of services of the contract worker, but no earlier than 60 days, the Contractor shall provide documentation certifying health requirements such as immunizations, annual vaccinations, medical testing (e.g., tuberculosis) and physical examination (when required) at the time of initial placement and annually thereafter, as required. With the exception of the N-95 mask fitting, the expense for all health requirements, to include monitoring and tracking annual requirements, shall be borne by the Contractor at no additional cost to the Government.

1.4.1. Occupational Health. The Contractor shall obtain, at Contractor expense, documentation of required physical testing, and/or a physical examination from the contract worker's licensed medical practitioner. If required, the physical examination shall indicate that the contract worker is free from mental and/or physical impairment that would restrict the contract worker from providing the services described in this contract and at the time of order placement.

1.4.2. Tuberculosis Screening. The Contractor shall ensure contract workers are screened prior to reporting for services, at Contractor expense, for risk of exposure to tuberculosis (TB) as part of the health requirements as identified at the time of order placement. If required, the contract workers shall follow all immunization/screening requirements at the place of performance for further testing or follow-on requirements.

1.4.3. Annual Immunizations. The Contractor shall ensure contract workers are immunized annually with the seasonal influenza vaccine (when the current seasonal influenza vaccine is available) and any other vaccine recommended by the Advisory Committee on Immunization Practices (ACIP) of the Centers for Disease Control (CDC) or performance location guidance. The vaccine may be provided by the Government, if available, as determined by the place of performance. If the contract worker chooses to be immunized by the Government, the contract worker may be required to sign a waiver releasing the Government from the legal liability IAW local procedures and policies. Alternately, the contract worker may obtain the vaccine at another facility, at no cost to the Government, and provide proof of vaccination to the Government.

1.4.4. Emergency Health Care: The MTF will provide emergency health care for injuries or life-threatening medical emergencies to contracted HCWs occurring while on duty. The Contractor shall reimburse the Government for medical services provided unless the required health care is both not covered by workers compensation insurance and the Catholic Clergy is otherwise entitled to receive Government medical services.

1.4.5. Emergency Medical Services. In the event of illness or injury which may require emergency medical procedures, treatment or services; the Contractor is responsible for all costs. The Contractor shall notify the Contracting Officer (KO) or COR of any medical emergencies affecting services under this contract.

1.5. General Requirements

1.5.1. Standards of Conduct. Contractor personnel's conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance. The Contractor's employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, sexual harassment assault response and prevention.

(SHARP), and Equal Employment Opportunity, and possession of firearms or other lethal or illegal weapons or substance. The Contractor is responsible for ensuring that any Contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. In accordance with DOD Directive 5500.7-R, "Joint Ethics Regulation", Particular attention should be paid to acceptance of gifts/ gratuities (Test of Public Scrutiny AR 165-1 Chapter 15), and on non-disclosure of sensitive or classified information. The Contractor shall ensure employee conduct complies with 41 U.S. C 423, Procurement Integrity relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The Contractor shall ensure no Contractor employees conduct political related activities or events on the installation.

1.5.2. Barred from WBAMC. The Government reserves the right to deny (bar from the Hospital) an individual's access to Installation for reasons of impropriety that relate to laws, professional ethics, or conflict with Army requirements. In these situations, the Contractor must provide an acceptable replacement after receipt of notification that an individual has been banned or removed from post within the timeframes stated in 3.1.3. 2. to ensure there is no interruption in services.

1.5.3. Identification Badges. The Contractor (to include Subcontractors) shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. Each Contractor (to include Subcontractors) employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The Contractor (to include Subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employees. A listing of issued identification cards shall be furnished to the Contracting Officer Representative (COR) prior to the contract performance date and updated as needed to reflect Contractor and Subcontractor personnel changes.

1.5.4. Dress and Appearance. The Contractor shall present a neat, well-groomed appearance at all times during the performance of services under the contract. The Contractor shall wear clothing commonly associated and appropriate with the position.

1.5.5. General Security Requirements. Contractor and all associated sub-contractors' employees shall comply with applicable WBAMC and local security policies and procedures (provided by Government representative). The Contractor shall also provide all information required for background checks to meet hospital access requirements to be accomplished by WBAMC Provost Marshall Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or garrison change, the Government may require changes in Contractor security matters or processes.

1.5.5.1. Security Background Investigation, Child Background Investigation, & Fingerprinting: The Catholic Clergy shall be subject to the following security processes for security background investigation, child background investigation, and fingerprinting. All Government forms will be provided by the GOVT POC and must be returned typed and in legible format:

• Copy of Resume

• Complete DHA NIP Form

• Complete OF306 (ensure all required boxes are complete including detailed information for block 16)

• Complete DA Form 5018-R (Child background only)

• Complete DD Form 3058 (Child background only)

• Complete DD Form 2981 (Child background only)

• Complete OFI Form 86C (Child background only)

• Complete Texas Consent and Authorization to Retain Fingerprints (Child background only)

• Proof of Citizenship

1.5.5.2. Security. The contractor shall obtain a common access card for the purpose of obtaining entry into WBAMC and accessing required documents and reporting on the local area network.

1.5.5.3. Contractor Access to Installation. Access to U.S. Army Installation requires that Contractor employees voluntarily submit personal data (e.g., name, social security number, etc.) when applying for an Installation Identification Card or temporary access pass. This information is routinely used by Installation Law Enforcement and Security personnel to conduct driver’s license and criminal history background checks. Adverse information revealed by such checks (e.g., outstanding criminal warrants, criminal history) indicating a potential risk to Installation security, or similar negative information indicating a potential security and/or Law Enforcement risk to Installation, may result in a denial of access and/or reentry to U.S.

Army Installation.

1.5.5.4. Acceptable Background Status. Delays caused by adverse employee information do not constitute a basis for claim by the Contractor. For further information refer to AR 27ꞏ20 Ch. 2, Section 3, 2-15 paragraph (g). It is the Contractor’s responsibility to assure all personnel scheduled to work on the installation have acceptable backgrounds.

1.5.5.5. Vehicle Licensing and Registration. The Contractor's vehicles shall be operated and maintained within safety limits prescribed by the state of Texas. All vehicles operated on installation streets, roads, and thoroughfares shall be properly licensed and registered in accordance with Federal and State laws.

1.5.5.6. Personnel Identification. Contractor personnel shall have in their possession a Government issued photo identification card (e.g., a valid driver's license, Common Access Card (CAC), Before a contract employee can be issued a Common Access Card (CAC), the contract employee must have a government sponsor, complete a background check with favorable results (including an FBI fingerprint check and a National Agency Check with Inquiries), or an equivalent or higher investigation in accordance with Army Directive 2014‐05, and present two forms of valid identification, one of which must be a photo ID. The employee's record must also be properly created in the Mission Partner Identity, Credential and. Access Management System (MP ICAM) and updated in the Defense Enrollment Eligibility Reporting System (DEERS). The contract employee shall turn in the MTF badge and Common Access Card (CAC) to the Department Leadership, designee, or COR upon termination of their services under this contract.

1.5.5.7. Physical Security. The Contractor shall be responsible for safeguarding all Government property in the work area. Facilities and equipment shall be secured at the close of each performance period.

1.5.5.8. The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured. The Contractor shall establish and implement methods to ensure that physical security of all U.S. Government property and facilities is taken care of. Locking external doors and windows is necessary when leaving the facility. Internal doors shall be locked to protect Government property. Access to office areas should be monitored and limited.

1.5.5.9. Key Control. The Contractor will be responsible for the safekeeping of all keys issued to the Contractor by the Government. Contractor will assure unauthorized persons do not use the keys. Any loss of keys shall be reported to the COR immediately. All keys issued the Contractor during the performance of the contract will be returned to the WBAMC Department of Ministry and Pastoral Care Chaplain's Office at the end of the contract period. Keys will not be duplicated. The Contractor is responsible for any cost of replacement of door locks for lost keys. The contract employee shall turn in any keys issued to them by the government to the Department Leadership or designee upon termination of their services under this contract.

1.5.6. Orientation. Contract workers shall complete all orientation requirements of the place of performance.

1.5.7. Training. Contract workers shall complete all initial and annual agency-specified training requirements and comply with all policies and procedures applicable to the place of performance. Training may include, but not limited to emergency preparedness training, active shooter, tornado and fire drills, sexual harassment, and ethics training. The Government will outline the required training at the time of order placement. The Contractor may bill for the time required to complete the agency-specified training.

agency- specified training does not include continuous education to maintain individual license or certifications.

1.5.8. Computer Access Training. Contract workers who require access to Government systems shall complete training at the place of performance for system access. Systems access training may include, but not limited to, training in Health Insurance Portability and Accountability Act (HIPAA), cybersecurity, iWATCH Training, DoD/DHA information assurance (IA), Combatting Trafficking in Persons (CTIP), Threat Awareness Reporting Program, (TARP), Level I OPSEC Awareness training, SEXUAL HARASSMENT/ASSAULT RESPONSE AND PREVENTION PROGRAM (SHARP), and Controlled Unclassified Information (CUI). The Requiring Activity will coordinate the necessary computer training.

The Government will provide computer training during normal duty hours. The Contractor shall include all training requirements into their fully burdened hourly rates. This training shall be completed within 15 calendar days of contract award and within 15 calendar days of new employees commencing performance with the results reported to the COR NLT 15 calendar days after contract award. The Contractor shall adhere to DOD and DHA guidelines regarding annual AT/ OPSEC training requirements. The Contractor shall not disclose information concerning this agreement or his activities on the Installation unless approved by the Contracting Officer. Contractor employees must be aware of OPSEC and understand how OPSEC complements traditional security programs. Per AR 530-1 all Contractor employees, including subcontractor employees, requiring access to Army Installations, facilities, or controlled access areas shall complete OPSEC Awareness training. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR within 15 calendar days of contract award or within 15 calendar days of new employees commencing performance to ensure compliance with the terms and conditions of the contract. Training is available at https://jkodirect.jten.mil/.

1.5.9. Contractor Identification. Contract workers shall be clearly identified as a Contractor at all times, including conversations, mail, e-mail, fax, and/or other electronic communication whether communicating with Government personnel, other Contractor personnel, or with the public when supporting this contract. At a minimum, contract workers shall: wear badges that clearly and legibly identify themselves as Contractors; use the label “Contractor” in e-mail addresses IAW Federal Acquisition Regulation (FAR) 37.114, Special Acquisition Requirements; and identify themselves as a Contractor in all telephone and virtual conversations.

1.5.10. Contractor Badge: Contract workers shall wear Contractor-supplied badges in addition to Government badges, when supplied, so Contractor-supplied and Government badges are visible to the customers and all other personnel.

1.5.11. Facility Standards. Contract workers shall comply with all applicable federal, state, and local laws and regulations/directives, policies, and procedures at the place of performance.

1.5.12. Contract workers shall abide by all agency level requirements for physical security of Government property and equipment.

1.5.13. Safety. The Contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. Provide a verbal notification to the KO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation Reports to the KO within five calendar days of each occurrence.

1.5.14. INVOICE & BILLING.

1.5.24.1. Invoicing/Billing for Services: The Contractor will only be paid for the actual hours the contract employee provides services. Billing (invoices) shall be submitted no later than 15 days after the end of the performance-billing period. Discrepancies will be corrected and resubmitted no later than seven (7) days after notification.

1.5.24.2. Proper Invoice: Payment will be based on receipt of a proper invoice and satisfactory contract performance. In addition to WAWF requirements, a third party (soft copy) proper invoice must be uploaded in miscellaneous documents. A proper invoice must include at a minimum:

• Name and address of the contractor.

• Invoice date and invoice number.

• Contract number.

• CLIN.

• Description, quantity, unit of measure, unit price, and extended price of services performed.

• Invoice total.

• Shipping and payment terms.

• Name and address of contractor official to whom payment is to be sent.

• Contract HCW contractor timesheets showing clock in and out to include meal breaks.

• Any other information or documentation required by the contract (e.g., evidence of shipment).

https://jkodirect.jten.mil/

PART 2

DEFINITIONS AND ACRONYMS

2. Definitions and Acronyms.

2.1. Definitions

2.1.1. ACCEPTABLE QUALITY LEVEL (AQL): The minimum level of performance a contractor shall meet to be satisfactory in this contract.

2.1.2. BENEFICIARY: An individual eligible for medical care in an MTF as outlined in 10 U.S.C. Part 55.

2.1.3. CERTIFICATION: Official recognition of an individual by a national agency or association that is intended to assure the public that the health care professional has successfully completed an approved education program and evaluation. This includes a formal process designed to assess the knowledge, experience, and skills required to provide quality patient care in that specialty.

2.1.4. CALL-BACK HOUR: An hour when the HCW is required to report in-person to the MTF from an on-call status.

2.1.5. CLINICAL PRIVILEGES: Elements of medical care which define the scope and limits of practice for individual providers. Clinical privileges are based on the capability of the health care facility, the provider’s licensure, relevant training and experience, current competence, health status, and demonstrated judgment.

2.1.6. COMPETENCY: The ability to integrate knowledge, skills, and attitudes in their job performance.

In addition, the performance is equivalent to stated requirements and to professional standards of care and practice.

2.1.7. CONTRACTOR: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the Prime Contractor.

2.1.8. CONTRACTING OFFICER (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government.

2.1.9. CONTRACTING OFFICER'S REPRESENTATIVE (COR): An employee of the U.S. Government appointed by the Contracting Officer to monitor the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.10. CONTRACTOR PERFORMANCE ASSESSMENT REPORTING SYSTEM (CPARS): The web-enabled application that collects government assessments on contractor performance, both positive and negative, based on objective facts captured during a specific period of time.

2.1.11. CREDENTIALS: The documents that constitute evidence of qualifying education, training, licensure, certification or registration, experience, current competence, health status, and other qualifications of health care workers.

2.1.12. CREDENTIALING PACKAGE: The documents that provide the necessary information for the Government to validate credentials on a HCW prior to performance at an MTF. The type of information in a credentialing package includes, but is not limited to, qualifying degrees, education, professional experience, licensure/registration, and certification requirements. Additional requirements for credentialed HCWs will be outlined in the TO. A credentialing package for privileged HCWs also provides the necessary information for the Government to grant clinical privileges for a HCW at an MTF. The type of information in a credentialing package for a privileged HCW also includes verification of clinical competency. Additional requirements for privileged HCWs will be outlined in the TO.

2.1.13. CREDENTIALED HCW: Any individual identified in the Military Department (MILDEP) and DHA credentialing instructions/regulations as credentialed. This may include an individual who maintains professional qualifications such as education, internship/fellowship, licensure, registration, and/or certification to practice in a clinical discipline.

2.1.14. CREDENTIALS REVIEW: The process by which the health care professional’s credentials are determined to be appropriate for the position requested or held prior to being granted clinical privileges or assigned patient care responsibility. It is based on the following four core criteria: current licensure;

relevant education, training or experience; current competence; and ability to perform the requested privileges or scope of practice. Credentials review is conducted on health care workers prior to selection and receipt of services from HCW.

2.1.15. DEFECTIVE SERVICE: A service output that does not meet the standard of performance associated with the Perfom1ance Work Statement.

2.1.16. DELIVERABLE: Anything that can be physically delivered, which may include non-manufactured items such as meeting minutes or reports.

2.1.17. Equipment. A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale and does not ordinarily lose its identity or become a component part of another article when put into use. Equipment does not include material, real property, special test equipment or special tooling.

2.1.18. FULL-TIME EQUIVALENT (FTE): A full-time equivalent is a range of hours one contracted health care worker (HCW) can provide services on an annual basis. As outlined in paragraph 3g of DHA- PI 6025.05, the range of hours for an FTE can be from 1,776 to 2,087 hours. The MQS contract will use 1,920 hours as the basis to calculate an FTE for each of the contract metrics wherein the ratio of the number of HCW hours is divided by 1920.

2.1.19. FTE-WEIGHTED DAY: An FTE-weighted day is the number of days in the reporting period multiplied by the full-time equivalent (FTE) of an HCW.

2.1.20. Government-Furnished Property (GFP). Property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government- furnished property also includes Contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

2.1.21. Government Property. All property owned or leased by the Government. Government property includes both Government-furnished property and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

2.1.22. GOVERNMENT SUPERVISOR: Government individual who provides professional oversight of the clinical activities of a Personal Services Contractor HCW. For personal services contract arrangements, this may be the individual who establishes the work schedule and directs the clinical work of the HCW.

For purposes of evaluating performance and recommending clinical privileges, the clinical supervisor is a peer (if practicable) who is an appointed member of the medical staff and is the individual best qualified, on the basis of background and training, to judge the practice of the provider under review.

2.1.23. HCW MINIMUM REQUIREMENTS: The minimum qualifications for specific labor categories.

Labor categories have minimum requirements either listed in Exhibit 5 of the contract or listed Task Order when identified in the Task Order PWS.

2.1.24. HEALTH CARE WORKERS (HCWs): Refers to contract personnel who provide clinical care.

This does not include personnel whose duties are primarily administrative or clerical in nature or provide maintenance or security services.

2.1.25. KEY PERSONNEL: Personnel designated by the Contractor who is knowledgeable of the terms and conditions of the contract and authorized to make decision on behalf of the Contractor.

2.1.26. LICENSE: A grant of permission by an official agency of a State, the District of Columbia, or a Commonwealth, territory, or possession of the United States to provide health care within the scope of practice of a specified discipline. Licenses shall be current, active, valid and unrestricted.

2.1.27. MALPRACTICE: A dereliction of professional duty, incorrect or negligent treatment, failure of professional skill or learning, as well as illegal or immoral conduct by any provider/professional responsible for health care, that results in death, injury, loss, illness or damage to the health care beneficiary.

2.1.28. MEDICAL/PATIENT RECORDS: Those documents generated in conjunction with, or as a result of, an episode of preventive, diagnostic, or therapeutic and rehabilitative care.

2.1.29. MILITARY DEPARTMENT (MILDEP): Air Force, Army or Navy

2.1.30. MILITARY HEALTH CARE SYSTEM (MHS): The combination of military and civilian medical systems used to provide health care to DoD medical beneficiaries. The MHS incorporates all aspects of health care services for DoD.

2.1.31. MILITARY TREATMENT FACILITY (MTF): A military hospital or clinic to include dental clinics. An MTF includes satellite areas such as standalone clinics and medical operations (i.e., health and wellness centers). The MTF may be a clinic, hospital, or medical center. Clinics are outpatient facilities offering primary care or simple specialty care (i.e., routine exams, tests, treatments). A clinic may be a stand-alone site or a satellite of a larger clinic, hospital, or medical center, to include patient centered medical homes. Hospitals offer more complex, resource-intensive secondary care (i.e., inpatient care, surgery under anesthesia) and primary care. Medical centers offer tertiary (i.e., sophisticated diagnosis/treatment of any ailment), secondary, and primary care, hospital services, preventive services, blood bank, and other services. An MTF is often referred to as a Medical Treatment Facility.

2.1.32. NATIONAL AGENCY CHECK WITH WRITTEN INQUIRIES (NACI): A personnel security investigation that is conducted by the Government for the HCWs performing under this contract. HCWs in public trust positions require a favorable suitability determination on the NACI in order to perform on this contract.

2.1.33. NON-CREDENTIALED HCW: Any individual not identified in the MILDEP and DHA credentialing instructions/regulations as credentialed. This may include an individual whose performance does not require internship/fellowship, licensure, registration, and/or certification to provide services in a clinical discipline.

2.1.34. NON-PERSONAL SERVICES CONTRACT: The performance of health care services by HCWs under a non-personal services contract are not subject to day-to-day supervision and control by health care facility personnel comparable to that exercised over military and civil service health care personnel engaged in comparable health care services. The Government shall neither supervise non-personal services contractor employees nor control the method by which the Contractor performs these required tasks.

2.1.35. ON-CALL HOUR: An hour scheduled for the HCW to carry a communication device (e.g. cell phone, pager) to respond to calls when away from the MTF.

2.1.36. ORDAIN: To officially make someone a minister or priest, to establish or enact something by law or decree, or to predestine something through fate or divine will

2.1.37. ORDERING ACTIVITIES: DHA, Air Force, Army and Navy OAs may place Task Orders (TOs) against Medical Q-Coded Services (MQS) contracts and perform TO administration and monitoring of contractor performance. See Exhibit 4.

2.1.38. OVERAGE HOUR: An hour scheduled for HCW to perform services beyond regularly scheduled duty hours for continuity of care or surge purposes.

2.1.39. PERFORMANCE MEASURE: A method or instrument to estimate or monitor the extent to which the actions of a health care practitioner or personnel conform to clinical practice guidelines.

2.1.40. PERSONAL SERVICES CONTRACT: The performance of health care services by HCWs under a personal services contract are subject to day-to-day supervision and control by health care facility personnel comparable to that exercised over military and civil service health care personnel engaged in comparable health care services. HCWs under a personal services arrangement are covered under the Federal Tort Claims Act (FTCA) for malpractice claims.

2.1.41. PHYSICAL SECURITY: Actions taken to prevent the loss or damage of government property and to prevent harm to personnel at or within government facilities.

2.1.42. PROGRAM MANAGEMENT OFFICE (PMO): The organization that manages the requirements on the contract.

2.1.43. PRIMARY SOURCE VERIFICATION: The process utilized to authenticate the accuracy of a specific credential or qualification as reported by an individual health care worker or professional. The primary source is the institution, agency, or body that is the original source of the credential or qualification.

2.1.44. PRIVILEGED HCW: An individual who possesses professional qualifications such as education, internship/fellowship, licensure, registration, and/or certification, and clinical competency to practice in a clinical discipline.

2.1.45. PRIVILEGING: The process whereby the privileging authority, upon recommendation from the credentials committee, grants to individuals the authority and responsibility for making independent decisions to diagnosis, initiate, alter, or terminate a regimen of medical or dental care.

2.1.46. PROCURING CONTRACTING OFFICER (PKO): A person with authority to enter into, administer, and or terminate the contract, and make related determinations and…