Call for Solution - SaaS Survey Platform.pdf
PDF 118 KB Posted
- Solicitation number
- HQCAAA27
- Issued by
-
Defense Commissary Agency
About this file
This is a Call for Solution announcement under the Defense Commissary Agency (DeCA) Commercial Solutions Opening (CSO), Notice ID HQCAAA2711, supporting Area of Interest 5.2 Elevate the Patron Experience.
DeCA is seeking an innovative, commercial Software-as-a-Service (SaaS) Survey Platform solution on an enterprise scale. The required solution must be turnkey and comprehensive, including all necessary personnel, supervision, tools, and equipment to systematically capture, analyze, and act upon patron feedback. The platform must transform raw data into actionable insights to drive continuous improvement across the patron journey and include robust analytical tools, multichannel survey deployment capabilities, and a secure, cloud-based environment. Offerors must propose a Period of Performance (PoP) consistent with standard commercial practices; however, the Government reserves the right to adjust the PoP based on mission requirements, funding availability, and regulatory limitations, including structuring the award as a base period with one or more option periods at Government discretion. The Government seeks to establish a long-term partnership with a vendor whose technology, service model, and commercial terms align with DeCA's commitment to value-driven, reliable solutions.
Interested vendors with proven expertise in enterprise SaaS survey platforms must submit a Solution Brief (Phase 1) in accordance with section 3.2 of the parent CSO. The submission deadline is Thursday, 29 October 2026 at 4:00 PM Eastern Daylight Time (EDT). All communications and submission requirements should be directed via email to Rakeeb I. Craig Sr., Contracting/Agreements Officer (Rakeeb.Craig@deca.mil), or Jonathan G. Castro, Contract Specialist (Jonathan.Castro@deca.mil).
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Call for Solution – SaaS Survey Platform
In accordance with the Commercial Solutions Opening (CSO) – Defense Commissary Agency (DeCA), CONUS, posted October 2, 2026 under Notice ID HQCAAA2711, the following requirement supports Area of Interest (AoI) 5.2 Elevate the Patron Experience.
The Defense Commissary Agency (DeCA) is seeking innovative, commercial approaches for a comprehensive, enterprise-grade Software-as-a-Service (SaaS) Survey Platform. The prospective contractor shall provide a complete, turnkey solution that includes all personnel, supervision, tools, and equipment necessary to systematically capture, analyze, and act upon patron feedback.
The goal is to transform raw data into actionable insights that drive continuous improvement in the end-to-end patron journey. Solutions should demonstrate robust analytical tools, multi-channel survey deployment capabilities, and a secure, cloud-based environment.
Our objective is to establish a long-term partnership with a provider whose technology, service model, and commercial terms align with our commitment to deliver reliable, value-driven solutions. Offerors shall propose a Period of Performance (PoP) consistent with standard commercial practices for the proposed solution. The Government reserves the right to adjust the proposed PoP to align with mission requirements, funding availability, and applicable regulatory limitations, including structuring the award as a base period with one or more option periods at the Government's discretion.
Interested vendors with proven expertise in providing enterprise SaaS survey platforms should submit their Solution Brief (Phase 1) in accordance with section 3.2 Solution Briefs of the parent CSO. The closing date for this "Call for Solution" is Thursday, 29 October 2026 at 4:00 PM Eastern Daylight Time (EDT).
All communications, including Solution Brief information and submission requirements shall be sent via email to the following Points of Contact:
Rakeeb I. Craig Sr.
Contracting/Agreements Officer Rakeeb.Craig@deca.mil
Jonathan G. Castro Contract Specialist Jonathan.Castro@deca.mil mailto:Rakeeb.Craig@deca.mil mailto:Jonathan.Castro@deca.mil
File details come from the government source that posted it. Updated .