C02__DRAFT_PWS_Provo_and_PG_Janitorial_PWS_1.pdf

ATTACHMENT A

Performance Work Statement

Provo and Pleasant Grove Janitorial Services

1. SCOPE

1.1 OBJECTIVE

The objective of this contract is to acquire janitorial services for the Provo Area Office in Provo, Utah.

The purpose of this Performance Work Statement is to describe the contract requirements for the janitorial services of the Provo Area Office located at 302 East 1860 South, Provo, Utah 84606 and BR- 91 located at 315 W. 1100 N. Pleasant Grove, Utah 84062.

1.2 BACKGROUND

Janitorial services for the Provo Area Office are performed at the office locations of 302 East Lakeview Pkwy, Provo, Utah, 84606 and BR-91 at 315 West 1100 North, Pleasant Grove, Utah, 84602. The services are required to be performed daily in Provo and twice per week in Pleasant Grove, excluding weekends and legal holidays, except as otherwise indicated.

Built in 1985, the Provo Area Office facility is a one-story building consisting of 57,000 square feet, with actual square footage of the building requiring cleaning maintenance at approximately 46,000 square feet. Due to age, style, and type, many materials and fixtures contained in the facility may no longer be available for replacement or correct matches. Therefore, cleaning operations for this contract shall be designed by the Contractor in a manner to maintain, clean, and prolong the life of building materials and fixtures.

The Pleasant Grove facility is newly constructed and was completed in December 2018. The facility consists of an office space, maintenance shop and equipment storage shelters and structures. Only the office space consisting of approximately 1000 square feet is included in this PWS.

2.0 REFERENCES

3.0 TASKS - The Contractor shall perform the following tasks:

The Contractor shall furnish custodial services in the Provo Area Office at the frequencies stated in Item

8.0. The Contractor shall be responsible to furnish all equipment and supplies to perform each listed specific task. Conferences, luncheons, weather, heavily soiled foot traffic during certain times of the year, or other conditions may demand special needs, special cleaning methods, and additional effort to ensure that the facility is clean according to the task's acceptable standard.

3.1.1 Report to the Provo facility on all weekdays, Monday through Friday, except for legal holidays, or in the case of emergency closure of the building. The hours for the work to be performed are 4:00 p.m.

to 7:00 p.m. Exceptions to periods when contract work may be performed must be approved in advance on a case-by-case basis by the Contracting Officer (CO).

3.1.2 Report to the Pleasant Grove facility on Tuesdays and Fridays, except for legal holidays, or in the case of emergency closure of the building. The hours for the work to be performed are 2:00 p.m. to 4:00 p.m. Exceptions to periods when contract work may be performed must be approved in advance on a case-by-case basis by the Contracting Officer (CO).

3.1.3 Furnish all management, supervision, labor, materials, supplies and equipment necessary to plan, schedule, coordinate, and assure the effective and efficient cleaning operation of the building.

3.1.4 Furnish all consumable supplies, i.e. toilet tissue, paper towels, trash can liners, recycle bin liners.

3.1.5 Determine the overall cleaning methods, techniques, and practices used to adhere to the government's performance specifications for each task.

3.1.6 TASK NUMBER 1: SPACE CLEANING

3.1.6 (a) Trash/Waste Collection and Removal.

Contractor personnel shall empty all trash receptacles and replace plastic liners if soiled or leaking.

Waste containers shall be washed, if soiled, inside and outside utilizing an odor-free disinfectant.

After washing, containers shall be wiped dry, and new plastic liners installed. Boxes, cans, bottles, shipping containers, and other items placed adjacent to waste containers and marked "TRASH" shall also be disposed of and removed. Waste that falls on the floor and outside grounds during Trash/Waste Collection and Removal shall be picked up and disposed of by the Contractor.

Trash/Waste Collection Removal is defined as the collection and disposal of all materials which have been placed in appropriate containers dedicated for disposal. Also included are items marked as "TRASH" or items which have been bagged and set on top or adjacent to appropriate containers dedicated for disposal. Removal shall include the transportation of all trash/waste to a dumpster provided on-site by the Bureau of Reclamation.

Standard: After the trash/waste has been properly removed, the waste receptacles shall be free of all disposed materials. Liners used in a waste receptacle shall be replaced if there is any evidence of soiling, tearing, or other damage or contamination. When any trash/waste receptacle has been used for the disposal of liquid or wet waste, the liner shall be replaced regardless of its age or appearance. If the liner has leaked, or waste has contacted the receptacle, the receptacle shall be cleaned and disinfected.

When properly maintained, trash/waste shall be removed from the facility, and promptly transported to the dumpster provided by the Bureau of Reclamation. The area inside the building shall remain debris-free, and any residue which may be left from trash/waste collection shall be immediately cleaned so the collection area is free from stains and odor. The route used inside and the route used outside the building, including the area immediately around the dumpster, shall be free of any type of debris which may have fallen onto the surrounding area and grounds during the removal process.

3.1.6 (b) Recyclable Material.

Contractor personnel shall empty all recycling receptacles and replace plastic liners if soiled or leaking. Waste containers shall be washed, if soiled, inside and outside utilizing an odor-free disinfectant. After washing, containers shall be wiped dry, and new plastic liners installed.

Recyclable material removal is defined as the collection and depositing of all recyclable materials into bulk recycling containers provided on-site by the Bureau of Reclamation.

Standard: After the recyclable material has been properly removed, the recycling receptacles shall be free of all disposed materials. Liners used in a recycling receptacle shall be replaced if there is any evidence of soiling, tearing, or other damage or contamination. When any recycling receptacle has been used for the disposal of liquid or wet waste, the liner shall be replaced regardless of its age or appearance. If the liner has leaked, or waste has contacted the receptacle, the receptacle shall be cleaned and disinfected.

When properly maintained, recyclable material shall be deposited into the bulk recycling containers provided by the Bureau of Reclamation. The area inside the building shall remain debris-free, and any residue which may be left from collection shall be immediately cleaned so the collection area is free from stains and odor. The route used inside, and the route used outside the building, including the area immediately around the bulk recyclable container, shall be free of any type of debris which may have fallen onto the surrounding area and grounds during the removal process.

3.1.6 (c) Vacuuming.

The Contractor shall vacuum carpeted areas, including carpet runners, and upholstered furniture. Vacuuming shall include floor surface, floor edges up to base boards, all exposed inside and outside corners, accessible areas under tables, desks, bookcases, benches, equipment stands, chairs, chair mats, etc. Heavy furniture need not be moved. However, chairs and other easily moveable items shall be tilted or moved so the underneath floor surface may be vacuumed.

Items tilted or moved shall be placed back to its original position prior to the beginning of each work day. Note: The following applies to work areas only. On any given work day, a certain percentage of employees may not occupy their work area, and work areas may or may not require vacuuming each day. Contractor employees shall apply the standard when determining whether a work area requires vacuuming each day. The standard for vacuuming of upholstered items shall be the same as the standard for vacuuming as defined and outlined below.

Vacuuming is defined as the mechanical removal of loose dust, dirt, soil, debris, and other foreign material from carpeted floors, runners, and upholstery items.

Standard: When properly vacuumed, there shall be no evidence of any dust, dirt, or any other loose foreign material. All items tilted or moved during this process shall be returned to their original positions.

3.1.6 (d) Spot Clean Carpets.

The Contractor shall inspect all carpeted areas weekly. Carpeted areas showing mud, dirt, soil, grease, soft drink, or coffee stains shall be spot cleaned with spot cleaner using the method recommended by the product's manufacturer.

Spot cleaning is defined as the removal of dirt, soil, debris, liquids, stains, or other foreign materials from carpets where adequate cleanliness can be accomplished by cleaning only the immediate affected area and where cleaning of the entire area is not necessary.

Standard: When properly completed, spot cleaning shall completely remove any evidence of soiling and return the finished affected area to its previous condition, without evidence of occurrence or cleaning.

3.1.6 (e) Employee Break Rooms (Tables, Sinks, Refrigerator, and Counters/Food Preparation Areas).

The Contractor shall clean the Employee Break Room daily.

Cleaning Employee Break Room is defined as the daily wiping and disinfecting of table tops, countertops, food and beverage preparation areas, and sinks to remove soil, smudges, grease, oil, beverages, food, and any foreign material containing or supporting the growth of bacterial/viral organisms. Disinfecting table tops, countertops, and the food and beverage preparation areas is defined as the removal or neutralization of material containing or supporting the growth of bacterial/viral organisms capable of causing infection in humans if untreated. This is accomplished by the application of an approved disinfectant by either manual or mechanical methods. Cleaning the outside of the refrigerator and vending machines is defined as removing dust, soil, smudges, stains, and prints from outside surfaces of vending machines. If during the cleaning process any adjacent areas become contaminated with foreign material including food or cleaning residue, those areas shall also be cleaned. All items moved to accomplish this task shall be returned to their original position(s).

Standard: When properly cleaned and disinfected, table tops, countertops, food and beverage preparation areas, and sinks shall present a uniformly clean, safe, healthful, odor free, and pleasant appearance. Surfaces shall be streak free with no residue. All soil, smudges, grease, oil, beverages, food, and all other foreign material shall be removed from the surfaces. Items requiring only periodic cleaning shall present a uniform clean and pleasant appearance free of smudges and prints. Adjacent areas including walls, floors, and cabinets shall be clean and free of food, stains, and cleaning residue.

3.1.6 (f) Cleaning Metal Drinking Fountain.

The Contractor shall clean, disinfect, and polish (polishing applies only to metal surfaces) the drinking fountain daily.

Disinfecting is defined as the removal or neutralization of material containing or supporting the growth of bacterial/viral organisms capable of causing infection in humans if untreated.

This is accomplished by the application of an approved disinfectant by either manual or mechanical methods. Metal cleaning/polishing is defined as the removal of dirt, soil, fingerprints, smudges, watermarks, scale, and other foreign material from metal surfaces and fixtures.

Standard: When properly cleaned and disinfected, drinking fountain shall be free of dirt, soil, stains or other foreign material containing living bacteria, viruses, or other contaminates capable of causing infections and shall present a clean, safe, healthful, odor free, and pleasant appearance. Testing may be accomplished by the Government or through an independent testing facility. When properly cleaned and polished with an approved nonabrasive cleaner/polish, the metal surface shall present a clean, uniform appearance free of all soil, marks, smudges, scale, etc.

3.1.6 (g) Carpet Cleaning/Shampooing.

The Contractor shall clean/shampoo all carpeted floor areas, using mechanical means, for removing embedded soil, dirt, stains, or other foreign materials. Prior to cleaning/shampooing carpets and runners, the area being cleaned or shampooed shall be free of all loose soil and debris.

Carpet cleaning/shampooing shall be performed as indicated in Item 8.0. Areas identified as heavy traffic areas shall be performed every 2 weeks.

Carpet cleaning/shampooing is defined as the application of an approved cleaning agent to a carpeted floor, cloth material, or covering for mechanically removing embedded soil, dirt, stains, or other foreign materials.

Standard: When properly cleaned/shampooed, the item shall be free from any cleaning residue and shall present a clean uniform appearance. All excess cleaning agents shall be removed from base boards, cove base, walls, furniture, and fixtures. After drying, carpet tiles shall not be buckled or lifted and upholstered surfaces shall not have bled or appear bleached or lightened. Furniture or other items tilted or moved for cleaning/shampooing shall be returned to its original position(s) prior to the beginning of each work day.

3.1.6 (h) Cleaning Tables

The Contractor shall clean any open tables daily.

Cleaning tables is defined as the uniform removal of dirt, soil, prints, smudges, smears, or any other substances, or presents an undesirable and unclean work surface for meetings or conferences.

Note: For glass surfaces, it is recommended that the glass cleaning solution be sprayed or applied to a soft cleaning cloth and not sprayed directly on the flat glass surface. Experience has shown that a liquid solution or spray foam sprayed on a flat surface close to the edge of the table shall be drawn or wicked up in between the glass and the wood resulting in damage to the wood finish.

Standard: When properly cleaned, the table tops shall present a clean, clear, uniform appearance free of dirt, soil, marks, smudges, smears, or any other substances. Damage to any tables caused by any glass cleaner coming in contact with wood surfaces, identified by the COR, shall be repaired and/or corrected at the Contractor's expense.

3.1.6 (i) Walls and Door Cleaning.

The Contractor shall inspect all walls and doors (including sheetrock, cinder block, vinyl covered walls, light switches, and door frames) at the beginning of each cleaning shift and shall spot clean soiled areas monthly. All doors and door frames shall be completely cleaned as indicated in Item 8.0.

Spot Cleaning walls and doors (including sheetrock, cinder block, vinyl covered walls, light switches, doors, and door frames) is defined as the removal of dirt, soil, stains, smudges, liquids, scale, and any other foreign material from any door or wall, where adequate cleanliness can be accomplished by cleaning only the immediately affected area and where the cleaning of the entire area would not be necessary. Completely cleaning all doors and door frames is defined as the removal of dirt, soil, stains, prints, writing, and any foreign material.

Standard: When properly cleaned, spot cleaning shall completely remove any evidence of the soiling and return the finish of the area affected to its previous condition, without evidence of occurrence or cleaning. When properly cleaned, the walls and doors shall be free of all dirt, soil, stains, or other foreign material. Vinyl walls shall not have a glossy, oily, or filmy surface. All surfaces cleaned shall present a clean and healthful appearance.

3.1.6 (j) Dusting (Low Surfaces), Routine.

The Contractor shall dust all furniture, fixtures, pictures, countertops, desk tops, work stations, shelves, bookcases, lockers, window sills, and partition tops as indicated in Item 8.0.

Only desks and work areas which have been cleared and/or or organized shall be dusted. Items on top of flat surfaces shall be moved, dusted, and replaced.

Dusting, Routine is defined as the removal of dirt, laden dust, soil, cobwebs and lint from an item, fixture, horizontal or vertical surface, or area of all levels up to and including 6 feet in height. This shall be accomplished by either mechanical, chemical, or manual means. Items which displace or redistribute the matter, such as feather dusters, shall not be used unless treated to attract and hold the matter. If during the dusting process any adjacent areas become contaminated with foreign material, including dust, dirt, or cleaning product residue, those areas shall also be cleaned. All items moved to accomplish this task shall be returned to the original position.

Standard: When properly dusted, the item or surface shall be free of any laden dust, lint, or airborne materials. All items moved to accomplish this task shall be returned to their original position.

Displayed pictures, awards, and plaques shall be level when dusting is completed.

3.1.6 (k) Cleaning Display Board in the Main Hallway (Provo location), Formica Located at

Front Entrance, and Reception Counter.

The Contractor shall clean the Formica surrounding the display board and Reception Counter located at the front main entrance of the building weekly.

Cleaning the Formica surrounding the display board is defined as the removal of dirt, soil, lint, smudges, smears, finger and hand prints or other foreign material from the Formica. Any excess spray/solution must be removed from the immediate surface and any surrounding surface including carpet, fabric, wood, and display items.

Standard: When properly cleaned, the entire Formica and surrounding surface shall present a clean, uniform appearance free of dust, soil, marks, smudges, finger and hand prints, etc. If cleaning of the entire surface area of Formica is not necessary each day, then only those surfaces or portions requiring attention may be cleaned daily, leaving the entire surface with a uniformly clean appearance.

3.1.6 (l) Exercise Equipment (Provo location only).

The Contractor shall clean and disinfect exercise equipment Monday, Wednesday, and Friday of each week.

Cleaning and disinfecting exercise equipment is defined as the wiping and drying of exercise equipment to remove soil, dirt, smudges, oil, stains, and any foreign material. Disinfecting exercise equipment is defined as the removal or neutralization of material containing or supporting the growth of bacterial/viral organisms capable of causing infection in humans if untreated. This is accomplished by the application of an approved disinfectant by either manual or mechanical methods and wiping the cleaned area dry. If during the cleaning process, any adjacent areas become contaminated with foreign material or cleaning residue, those areas shall also be cleaned.

Standard: When properly cleaned and disinfected, exercise equipment shall present a uniformly clean, safe, healthful, odor free, and pleasant appearance. Surfaces shall be streak and cleaning residue free. All soil, smudges, stains, and other foreign material shall be removed from the surfaces. Adjacent areas including walls, floors, cabinets etc., shall also be clean and free of soil smudges, stains, oil, and cleaning residue.

3.1.6 (m) Sand Urns (Used for Extinguishing Cigarettes).

The Contractor shall clean the sand urns (metal container and sand}, located at two entrances and the lab, weekly.

Cleaning the sand urns is defined as the removal of any smudge marks, soil, prints or stains from the metal container holding the sand and sifting the sand to remove debris (extinguished cigarettes, chewing gum, or other foreign materials) from the sand. When sand becomes stained and dirty, it is changed with new clean sand provided by Contractor.

Standard: When properly completed, the sand urns shall present a uniformly clean appearance at the beginning of each work day. The metal shall be free from smudge marks, soil, prints, or stains.

Sand shall be clean and free of extinguished cigarettes, gum, and other foreign material.

3.1.7 TASK NUMBER 2: RESTROOM SERVICES

3.1.7 (a) Toilets, Urinals, and Showers.

The Contractor shall clean and disinfect all toilets, urinals, floor drains, and showers daily.

Cleaning toilets, urinals and showers, is defined as using approved (green cleaning products) toilet cleaners, brushes, sponges, and cloths to remove stains, scale, and deposits. Brushes, sponges, and cloths that have been used to clean toilets and urinals shall not be used to clean other restroom fixtures or used in any other tasks contained in the Specific Tasks and Standard of Acceptable Performance Portion of this Performance Work Statement. Cleaning floor drains and showers is defined as wiping of surfaces to remove all soap deposits, hair, debris, and foreign materials and flushed with an approved disinfectant. P-traps on all floor drains and shower floor drains shall be checked to ensure they are filled to prevent sewer gases from escaping into the restroom.

Disinfecting toilets, urinals, floor drains, and showers is defined as the removal or neutralization of material containing or supporting the growth of bacterial/viral organisms capable of causing infection in humans if untreated. Floor drains in restrooms and showers shall be flushed with a disinfectant weekly.

Standard: When properly cleaned and disinfected, toilets, urinals, floor drains, and showers shall be free of stains, streaks, hair, soap, and cleaning solution or disinfectant residue. When properly disinfected, toilets, urinals, floor drains, and showers shall be free of any material containing or capable of supporting the growth of bacterial/viral organisms which could cause infection in humans. P-traps in floor drains in restrooms and shower stalls shall be filled to prevent sewer gases from venting into restrooms and showers. Items disinfected shall present a uniform clean appearance and shall be odor free.

3.1.7 (b) Sinks.

The Contractor shall clean and disinfect all restroom sinks daily.

Cleaning and disinfecting sinks is defined as the daily wiping of sinks to remove soil, smudges, grease, oil, beverages, food, and any foreign material. Disinfecting sinks is defined as the removal or neutralization of material containing or supporting the growth of bacterial/viral organisms capable of causing infection in humans if untreated. This is accomplished by the application of an approved disinfectant by either manual or mechanical means.

Standard: When properly cleaned and disinfected, sinks shall present a uniformly clean, safe, healthful, odor free, and pleasant appearance. Surfaces shall be streak and cleaning residue free.

All soil, smudges, grease, oil, beverages, food, and all other foreign material shall be removed from the sinks and strainers. If during the cleaning process any adjacent areas become contaminated with foreign material including food, or cleaning residue, those areas shall also be cleaned.

3.1.7 (c) Walls and Partitions Cleaning.

The Contractor shall inspect all walls and toilet/urinal partitions or stalls including tiled and painted cinder block walls, light switches, and door frames at the beginning of each cleaning shift and spot clean soiled areas daily. All walls and toilet/urinal partitions or stalls, including tiled and painted cinder block walls, light switches, doors, and door frames, shall be completely cleaned and disinfected as indicated in Item 8.0. Particular attention should be made each day to inspect and clean the walls next to urinals and toilets that may be splashed from their use and have been stained and bacteria growth is noticed.

Annually the tile walls shall be steamed cleaned to sanitize and to clean grout to remove stains that cannot be removed by regular cleaning. During steam cleaning, clean the tile grout with nylon brush to thoroughly clean the surfaces of material buildup and restore to an unstained condition.

Spot Cleaning toilet/urinal partitions or stalls, including tiled and painted cinder block walls, light switches, door frames, walls and doors, is defined as the removal of dirt, soil, stains, smudges, liquids, scale, and any other foreign material from any door or wall, where adequate cleanliness can be accomplished by cleaning only the immediately affected area and where the cleaning of the entire area would not be necessary. Cleaning and disinfecting walls and toilet/urinal partitions or stalls including tiled and painted cinder block walls, light switches, doors, and door frames is defined as the removal or neutralization of material containing or supporting the growth of bacterial/viral organisms.

Standard: When properly spot cleaned, cleaning shall completely remove any evidence of the soiling which necessitated the cleaning and return the finish of the area affected to its previous condition, without evidence of occurrence or cleaning. Cleaning and disinfecting walls and toilet/urinal partitions or stalls including tiled and painted cinder block walls, light switches, doors, and door frames, shall result in all items being free of dirt, soil, stains, prints, or other foreign material. All surfaces cleaned shall present an odor free, clean, and healthful appearance.

3.1.7 (d) Countertops.

The Contractor shall clean and disinfect restroom countertops daily.

Cleaning restroom countertops is defined as the daily wiping and drying of restroom countertops to remove soil, dirt, smudges, stains, soap scum, and any foreign material. Disinfecting countertops is defined as the removal or neutralization of material containing or supporting the growth of bacterial/viral organisms capable of causing infection in humans if untreated. This is accomplished by the application of an approved disinfectant by either manual or mechanical methods. If during the cleaning process any adjacent areas become contaminated with foreign material or cleaning residue, those areas shall also be cleaned.

Standard: When properly cleaned and disinfected, countertops shall present a uniformly clean, safe, healthful, odor free, and pleasant appearance. Surfaces shall be streak and cleaning residue free. All soil, smudges, stains, soap scum, grease, oil, and all other foreign material shall be removed from the surfaces. Adjacent areas including walls, floors, cabinets etc., shall also be clean and free of soil smudges, stains, soap scum, and cleaning residue.

3.1.7 (e) Floors (Including Showers).

The Contractor shall clean and disinfect restroom floors, including showers floors, daily.

Cleaning restroom floors is defined as sweeping/dust or damp mopping floors to remove dirt, mud, lint, dust, paper, and any other foreign matter and debris, applying an approved disinfectant and damp moping and allowing the surface to air dry. Damp mopping is defined as the use of a cotton or similar yarn-type mop which has been mechanically wrung/squeezed to remove excess solution, for removing dirt, mud, lint, dust, paper, and other foreign matter, or applying an approved disinfectant.

Disinfecting restroom floors is defined as the removal or neutralization of material containing or supporting the growth of bacterial/viral organisms.

Annually the floors shall be steamed cleaned to sanitize and clean both the tile and grout to clean the surfaces to remove stains and bacterial growth. During steam cleaning, clean the tile grout with nylon brush to thoroughly clean the surfaces of material buildup and restore to an unstained condition. Attention needs to be made in the corners of the rooms where regular cleaning may not eliminate build-up of stains and bacterial growth.

Standard: When properly cleaned and disinfected, restroom floors surfaces shall be free of dirt, mud, lint, dust, paper, and other foreign matter and debris, including in corners, around toilets, benches, and partitions. All standing water is removed. The floor shall have a non-cloudy/streak free surface which shall present a clean, odor free, and healthful appearance.

3.1.7 (f) Servicing Restrooms (Supplies).

The Contractor shall service restrooms with supplies daily.

Servicing restrooms with supplies is defined as inspecting, replenishing paper towels, toilet tissue, soap, or any other dispensers with supplies which are provided by the Contractor and checking for dispenser serviceability. Supplies shall include, but are not limited to, paper towels, toilet tissue, liquid soap, toilet seat covers, etc. The Contractor shall stock restrooms with enough supplies to ensure that the supplies shall last until the next scheduled service. See item 3.l.9(H), which identifies who is responsible for the furnishing of supplies.

Standard: When properly serviced, dispensers shall have an adequate supply of the dispensed product. Dispensers shall be properly secured or fastened. Dispensers shall be maintained in good working order and the COR shall be notified within 24 hours when a dispenser becomes damaged, inoperable, or unsightly. Dispensers shall be maintained free of residue, dirt, smudges, graffiti, or other foreign material which would detract from a clean and appealing appearance as described in Fixtures and Mirrors below.

3.1.7 (g) Fixtures and Mirrors.

The Contractor shall clean and polish all metal fixtures, including but not limited to faucets, flush levers, soap dispensers, paper towel and toilet paper dispensers, and trash receptacles, and mirrors daily.

Cleaning and polishing all metal fixtures are defined as the use of a non-abrasive cleaner to remove stains, spots, lint, dust, soil, and prints and wiping dry to leave a dry, unspotted, and streak-free polished finish. Cleaning and polishing mirrors is defined as applying an approved glass cleaner to remove lint, dust, film, soil, liquids, and prints.

Standard: When properly cleaning and polishing all metal fixtures, metal fixtures shall be dried and free of scratches, stains, spots, lint, dust, soil, and prints. Fixtures shall present a clean and healthful appearance free of lint, dust, water spots, streaks, and oily or cloudy cleaning residue.

Mirrors and mirror trim shall be free of dirt, soil, smudges, smears, or other substances and have a streak-free appearance.

3.1.7 (h) Waste Containers.

The Contractor shall empty, clean, disinfect (as needed), and replace liners on all waste containers located in restrooms daily.

The definition and standard of acceptable performance shall be the same as described for Trash/Waste Collection and Removal.

3.1.8 TASK NUMBER 3: OTHER SERVICES

3.1.8 (a) Cleaning Exterior Glass Windows, Exterior Windowed Doors, and Exterior Windows Adjacent to Entrances and Exits.

The Contractor shall clean all exterior windowed doors and exterior windows adjacent to entrances and exits daily.

All exterior windows, ground level, shall be cleaned as indicated in Item 8.0. All exterior windows, ground level, shall be cleaned as indicated in Item 8.0.

Cleaning Exterior Glass Windows and Windowed Doors and Windows Adjacent to Entrances is defined as the removal of dirt, soil, smudges, smears, webs or any other substances which interfere with the passage or reflectance of light or distorts vision.

Standard: When properly cleaned exterior windows, exterior windows adjacent to entrances and exits, and exterior windowed doors shall present a clean, uniform appearance free from soil, marks, smudges, and streaks. The associated window frames and sills and metal or concrete walls shall be free from excess spray or solution and stains.

3.1.8 (b) Cleaning Interior Glass Windows, Interior Windowed Doors, Interior Glass Walls and

Doors and Interior Windows Adjacent to Entrances and Exits.

The Contractor shall clean all interior windowed doors, glass doors and interior windows adjacent to entrances and exits daily.

All interior windows plus windowed offices, ground level, shall be cleaned as indicated in Item 8.0.

Attention should be made on keeping the glass clean in the reception and Area Manager's area.

Cleaning interior glass windows, interior windowed doors, interior glass walls and doors and interior windows adjacent to entrances and exits is defined as the removal of dirt, soil, smudges, smears, or any other substances which interfere with the passage or reflectance of light or distorts vision.

Standard: When properly cleaned, interior glass windows, interior windowed doors, interior glass walls and doors and interior windows adjacent to entrances and exits shall present a clean, uniform appearance free from soil, marks, smudges, and streaks. The associated window frames and sills and metal or concrete walls shall be free from excess spray or solution and stains. Any items moved to accomplish this task must be returned as close as possible to the original position{s).

The Contractor shall supply and use ladders when necessary to accomplish the requirements as described above.

3.1.8 (c) Cleaning Metal Fixtures (Restrooms Not Included).

The Contractor shall clean all metal door hand plates, push plates, panic devices, kick plates, sand urns, and other metal fixtures daily.

Cleaning metal fixtures is defined as removing dirt, soil, stains, rust, scale, or other foreign material from fixtures.

Standard: When properly cleaned, the metal fixture shall be free of all dirt, soil, stains, rust, scale, or other foreign material and shall present a uniformly clean and satin/brushed or polished appearance compatible with its original finished surface.

3.1.8 (d) Cobweb Removal.

The Contractor shall remove all cobwebs from light fixtures, overhead fabric panels, corners of walls, and overhead sprinklers up to a height of 15 feet as indicated in Item 8.0.

Cobweb removal is defined as the complete removal of cobwebs by manual or mechanical means.

Standard: When properly removed there shall be no evidence of cobwebs hanging or spread to another surface. Items, fixtures, or areas where cobwebs have been removed shall present a pleasant appearance free of cobwebs, and any cobweb residue or material.

3.1.8 (e) Cleaning Venetian Blinds.

The Contractor shall clean all venetian blinds, ground level only, in all offices and employee break room as indicated in Item 8.0.

Cleaning venetian blinds is defined as the removal of laden airborne dirt, soil, lint, smudges, smears, or other foreign material from blinds. Laden airborne matter shall be removed by either mechanical, chemical, or manual means. Devices which merely displace or redistribute the matter, such as feather dusters, shall not be used unless treated to attract and hold the matter. Any excess spray or solution must be removed from any surrounding surface. Any items moved to accomplish this task must be returned as close as possible to the original position(s).

Standard: When properly cleaned, venetian blinds and surrounding surface shall present a clean, uniform appearance free of soil, marks, smudges, etc.

3.1.8 (f) Partitions (Fabric Covered).

The Contractor shall clean fabric covered partitions and the metal bases and frames, as needed, on the portions which are visible from hallways and walkways, as indicated in Item 8.0.

Cleaning of fabric covered partitions, as needed, is defined as the removal of dust, lint, and soil on fabric portions and the removal of smudges, prints, dirt/mud, and tape from metal bases and frames as noticed. Cleaning may be accomplished by mechanical or by manual means.

Standard: When properly cleaned, partitions visible to the public shall be free of dust, lint, soil, prints, dirt/mud, and tape. Adjacent areas such as walls and floors which are contaminated with dust, lint, dirt, mud, tape, or cleaning solution or residue during the cleaning process shall also be cleaned to remove contaminants. Since cleaning the partitions is on an "as needed basis", the office-wide appearance of partitions shall be uniformly clean (as defined) at all times.

3.1.9 TASK NUMBER 4: BARE FLOOR CARE

3.1.9 (a) Sweeping, Dust Mopping.

Restrooms floors are covered separately. The Contractor shall sweep and dust-mop all bare (vinyl, linoleum) floors daily.

Sweeping a hard floor is defined as the removal of loose dirt, dust, and debris, and other foreign material through either manual or mechanized methods. Dust mopping is defined as the removal of laden airborne dirt, soil, lint, or other foreign material from a floor using a clean anti-static dust mop.

Standard: When properly swept or dust mopped, the floor shall be free of any laden airborne dirt, soil, lint, or other foreign material with no buildup in corners, crevices, under or around furniture parts.

All items tilted or moved to accomplish this task shall be returned to their original positions.

3.1.9 (b) Wet Mopping and Machine Mopping Bare Floors.

Restrooms floors are covered separately. The Contractor shall wet mop or machine mop all bare floors, (linoleum), at a minimum as indicated in Item 8.0 or as needed.

Wet mopping is defined as the removal of built up dirt, soil, liquids or other foreign materials from a floor using a cotton, or similar yarn-type mop with either sufficient neutral detergent and water solution, or neutral disinfecting by the detergent manufacturer. Machine mopping is defined as the use of a mechanized scrubbing/vacuuming machine to accomplish the same result as wet mopping for large areas such as the main hallway, or other similar large area, which would otherwise require extensive labor to complete in a reasonable amount of time.

Standard: When properly completed, a wet mopped or machine mopped floor shall be free of all dirt, debris, soil, liquids, or other foreign material. It shall present a uniform appearance free of streaks, smudges, heel-marks, or any other marks which can be reasonably removed through this cleaning method. All splash marks/spots on walls and furniture/fixtures must be removed for the proper completion of the wet-mopping. Contract personnel shall display caution signs when cleaning floors in areas where people are or shall be present before floors are dry. All items tilted or moved to accomplish this task shall be returned to their original positions.

3.1.9 (c) Stripping, Sealing, and Re-Waxing Floors.

Restrooms floors are covered separately. The Contractor shall strip, seal, and re-wax all bare floors, (vinyl/linoleum), as indicated in Item 8.0.

Stripping is defined as the complete, (95 percent or more), removal of the wax/finish applied to non-carpeted flooring. Resilient flooring shall be swept/ mopped prior to stripping floor to remove all built-up wax and embedded dirt prior to waxing. Stripping may be accomplished by either manual or mechanized application of an approved stripping agent. Sealing is defined as the application of an approved floor sealer prior to the application of the final floor finish in accordance with industry standards and manufacturer recommendations. Application may be accomplished by either manual or mechanized methods. Waxing/finishing is defined as the application of two (2) coats of an approved non-slip gloss finish to linoleum/vinyl floors, terrazzo, or tile. Application shall be by either manual or mechanized methods. This includes buffing the finish using mechanized methods.

Standard: When properly accomplished, a stripped floor shall be completely free of all dirt, stains, deposits, wax, finish, water, and cleaning solution and shall be ready for the reapplication of sealer and floor finish. All splash evidence on base boards, and furniture/fixtures shall be completely removed.

When properly sealed in compliance with manufacturer's recommendations, the floor shall present a uniform appearance, with all evidence of splashing on base boards and furniture completely removed.

When applied according to the manufacturer's recommendations, the floor shall present a uniform, high gloss shine. All evidence of splashing shall be removed from baseboards and furniture/fixtures. There shall be no evidence of buildup or discoloring. Contract personnel shall display caution signs when cleaning floors in areas where people are or shall be present before floors are dry. All items tilted or moved to accomplish this task shall be returned to their original positions.

3.1.10 TASK NUMBER 5: OTHER SERVICES

3.1.10 (a) Special Labor Requirements.

The Contractor may be asked to provide additional, (unscheduled), service for unforeseen contingencies such as, but not limited to, major emergency situations, special events, dignitary visits, large accidental spills, and similar occurrences requiring a significant amount of unscheduled custodial support. It also may require special night or early morning service. In most situations outlined above, the Contractor shall be given 24 hours notice. No more than 10 hours per year.

3.1.10 (b) Chairs and Upholstered furniture (Chairs and Sofas) Cleaning/Shampooing.

The Contractor shall clean all chairs and sofas. All upholstered chairs and sofas will be shampooed using mechanical means, for removing embedded soil, dirt, stains, or other foreign materials. Chair and upholstered furniture cleaning shall be performed as indicated in Item 8.0. Prior to cleaning/shampooing upholstered items, the area being cleaned or shampooed, shall be free of all loose soil and debris.

Upholstery cleaning/shampooing chairs and sofas is defined as the application of an approved cleaning agent to a carpeted floor, cloth material, or covering for mechanically removing embedded soil, dirt, stains, or other foreign materials.

Standard: When properly cleaned/shampooed, the item shall be free from any cleaning residue and shall present a clean uniform appearance. All excess cleaning agents shall be removed from legs, arms, and any metal or plastic surfaces. After drying, upholstered surfaces shall not have bled or appear bleached or lightened. Furniture or other items tilted or moved for cleaning/shampooing shall be returned to their original positions prior to the beginning of each work day.

3.1.10 (c) Dusting, Non-Routine.

The Contractor shall dust all items not covered in routine dusting such as ceilings, air ducts, light fixtures (closed and open), tops of doors, refrigerators, baseboards, and boards as indicated in Item 8.0. Non-routine dusting shall also include dusting the inside of all light fixtures canopies/panels or covers as indicated in Item 8.0. No more than 6 hours per year.

Dusting, non-routine is defined as the removal of dirt, laden dust, soil, and lint from an item, fixture, horizontal or vertical surface, or surfaces listed above (i.e. air ducts, light fixtures etc.). This shall be accomplished by either mechanical, chemical, or manual means, except that devices which merely displace or redistribute the matter, such as feather dusters, shall not be used unless treated to attract and hold the matter. If during the dusting process any adjacent areas become contaminated with foreign material, including dust, dirt, or cleaning product residue, those areas shall also be cleaned.

All items moved to accomplish this task shall be returned to their original positions.

Standard: When properly dusted, the item or surface shall be free of any laden dust, lint, or airborne materials. All items moved to accomplish this task shall be returned to their original position. Displayed pictures, awards, and plaques shall be level when dusting is completed.

3.1.11General

3.1.11 (a) Personnel.

The Contractor shall provide sufficient personnel to accomplish the work outlined in this Performance Work Statement, and at the specified times. Contract personnel shall be permitted access to the facility a maximum of one-half hour prior to start of work. All contract personnel must be able to speak, read, and write the English Language, for purposes of communication with the COR. All contract cleaning personnel shall have at least 6 months of work experience similar to that required by the contract and must be legally documented to be suitable to work on a federal contract. All contractor employees are subject to a background check (PIV info). See Item 3.1.12(a). Employees working under this contract shall be exposed to personal hazards which include (but are not limited to) chemicals, dust, food waste and bacteria, human waste and fluids, and combustible cleaning materials.

3.1.11 (b) Contract Manager.

The Contractor shall designate in writing, a Contract Manager (CM) and an alternate, who shall have complete authority to act for the Contractor. The CM shall be fully responsible for supervision and contract performance and may perform supervision/maintenance functions concurrently. The CM shall have at least 2 years of recent and responsible experience in managing personnel involved in janitorial service operations similar in size, scope and complexity. The CM or alternate shall be available to respond to the COR and remedy or correct deficiencies during public office hours (7:45 a.m. to 4:30 p.m., Monday through Friday).

3.1.11 (c) Subcontractors.

All subcontractors must meet the experience and performance requirements outlined in 3.1.11 (a) above.

3.1.11 (d) Uniforms.

The Contractor shall require all employees, including supervisors, to wear a distinctive uniform or clothing article such as a vest or smock with a minimum 2-inch high monogram or emblem bearing the Contractor's Company Name. The Contractor shall assure that every employee is in uniform while on duty. The Contractor shall notify the COR each time a subcontractor shall be working in the building and shall have a Contract Manager or Alternate on hand to supervise and oversee the subcontractors work.

The Contractor shall also issue temporary identification to approved subcontractors. All subcontractors working for the Contractor shall be asked to leave the building if the previous requirements are not met and unless prior notification is given, and approval granted by the COR.

3.1.11 (e) Cleaning Equipment.

The Contractor shall provide commercial quality brooms, mops, mop buckets, vacuum cleaners, floor stripping equipment, floor buffing equipment, floor polishers, carpet cleaning equipment and cleaner, safety step stools, ladders, wiping rags, grounded extension cords, and other equipment necessary for performance/specific cleaning requirements. Carpet flooring in the building is carpet tiles; therefore, carpet cleaning equipment and solution shall meet carpet tile manufacturer recommendations. All electrical equipment shall have grounded three prong plugs. The COR shall inspect the Contractor's equipment at post-award orientation. Unsuitable equipment shall be rejected by the COR. Care shall be taken not to damage electrical receptacles within the building when using corded electrical equipment. The Contractor shall replace any electrical receptacles by a licensed electrician at their own cost that are identified by the Contractor, or the COR,Iss that have been damaged by corded equipment placing too much force on the receptacle resulting in damage.

3.1.11 (f) Cleaning Supplies.

The Contractor shall provide all cleansers, carpet spot cleaner, detergents, bleach, disinfectants, deodorants, vinyl wall cleaners, counter top polish, glass cleaners, white sand or glass pellets for sand urns, fixture and upholstery cleaners, furniture polishes (for wood and Formica), carpet cleaning supplies (meeting carpet manufacturers recommendations), tile strippers, floor cleaners, and wax (green products when available). The Contractor shall, when possible, provide for use on this contract, recycled content, environmentally preferable, bio-based products and alternatives to hazardous or toxic chemicals. All cleaning agents and other chemical compounds shall be safe for use in sewer systems. All supplies shall be used and disposed of in accordance with manufacturer's recommendations.

3.1.11 (g) Storage Space.

A room for storage of supplies and equipment shall be provided by the government. The Contractor shall always maintain the room in an orderly/clean manner. The COR shall inspect the Contractor's storage space periodically to ensure that the space is kept clean and orderly. If the COR instructs the Contractor to clean the storage area, the Contractor shall be expected to clean the area prior to the next cleaning shift. Supplies or equipment too large for the room provided shall be stored in another location at the Contractor's expense or as agreed on between the CO and CM after a recommendation has been made to the CO by the COR.

3.1.11 (h) Consumables

The contractor shall provide all consumables including but not limited to toilet tissue, toilet seat covers, paper towels, liquid hand soap, trash can liners (various sizes), recycle bin liners, and sanitary napkin disposal bags.

3.1.12 Security and Safety.

3.1.12 (a) Contractor Personnel.

All Contractors and proposed Contractor employees must comply with the Service Contract Act requirements. All Contractor employees shall also be required to comply with Reclamation Security Requirements as specified in attached clauses of the solicitation and award (WBR 1452.237-80). The Contractor's employees must have the ability to effectively communicate verbally and in writing (English) with the COR, Reclamation employees, and other Contractors working in the facility for Reclamation. The U.S. Government conducts background investigations to establish that applicants or incumbents either employed by the Government or working for the Government under contract, are suitable for the job. If the final adjudication of the Government's security background investigation of a proposed Contractor employee is unfavorable, or if Reclamation finds a proposed Contractor Employee to be unsuitable or unfit for his or her assigned duties, the COR shall direct the Contractor to remove the individual from the contract and deny access to the facility.