C-17 Wash Contract PWS 29 Feb 2024.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

AIRCRAFT WASH RACK SERVICES AT JOINT BASE PEARL HARBOR HICKAM

24 February 2024

1. BACKGROUND

1.1 The 15th Maintenance Group (MXG) has a requirement for periodic and unscheduled aircraft cleaning and corrosion control for assigned C‐17 aircraft and static display aircraft. The contractor shall perform aircraft cleaning, corrosion control services and associated tasks at Joint Base

Pearl Harbor‐Hickam, Hawaii, as required by the standards identified within this Performance Work

Statement (PWS).

2. SCOPE

2.1 The contractor shall perform aircraft cleaning, corrosion control and associated tasks, which include, but are not limited to: exterior cleaning, post‐wash lubrication, minor interior cleaning, major interior cleaning, bilge cleaning, clear water rinse, spot‐cleaning, management of publications and forms, aircraft forms documentation, and Maintenance Information System (MIS) documentation. The contractor shall provide all personnel, equipment, tools, materials, transportation to and from job site, supervision, and other items necessary to perform contracted services, unless specified as provided by the government as listed in this PWS. These services will be in accordance with (IAW) all applicable laws, technical orders (TOs), regulations, standards, instructions and commercial practices as described in this

PWS, with a focus on technical order compliance, safety and customer service. The contractor is encouraged and expected to use innovative approaches to efficiently and effectively accomplish PWS requirements in a timely manner and in a way that fosters pride and ownership in the work performed.

3. MANAGEMENT

3.1 The contractor shall perform all management services as directed by this PWS and IAW applicable TOs and Air Force Instructions (AFIs).

3.2 Manpower availability. Aircraft wash services may be required 24 hours a day, 7 days a week, including all federal holidays and inclement weather conditions.

3.3 Coordinate Services. The contractor will monitor the aircraft wash schedule, which is discussed during a weekly MXG Scheduling meeting. The contractor may attend the meeting and/or arrange other means to receive or have access to the current schedule. The government will communicate schedule changes and cancellations as they occur. The contractor will notify the

Maintenance Operations Center (MOC) upon start and completion of services.

3.4 Documentation. Cleaning tasks will be documented in the aircraft AFTO Forms 781A and/or the Field Maintenance Command & Control (FMxC2), previously known as G081, Maintenance

Information System (MIS) as required by TOs 00‐20‐1 and 00‐20‐2. The contractor will close out applicable jobs in the 781A and/or FMxC2 when completed. MIS documentation shall be accomplished before leaving the work site unless a system outage or network outage prevents doing so. In such cases, MIS documentation shall be accomplished as soon as possible after the outage has been resolved.

3.5 Correspondence. The contractor shall provide accurate correspondence required for services in this PWS.

3.6 Tool/Rag/Equipment Control Program. Establish a control program to maintain positive control and prevent items from being left in or around aircraft IAW DAFI 21‐101, Major Command

(MAJCOM) and local directives. Procedures shall be specified in the contractor’s quality control plan. All tools and equipment will be marked to readily identify them as the contractor’s property.

3.7 Foreign Object Damage (FOD) Prevention Program. Ensure an effective FOD prevention program is implemented and maintained IAW DAFI 21‐101, MAJCOM and local directives, to include performing FOD inspections on aircraft wash areas, aircraft parking, support equipment and contractor vehicles.

3.8 Technical Orders and Publications. Applicable TOs are primarily electronic and accessed via eTools (typically ruggedized laptops), which require a government‐issued Common Access Card and access to log into the government network. Ensure current technical data and publications are used while providing services. Strictly adhere to all cautions and warnings in TOs. The primary supplier for technical data will be the 15th Aircraft Maintenance Squadron (AMXS) Sortie Support Section. As a back‐ up, in order to prevent a work‐stoppage situation, the contractor may obtain serviceable eTools from other 15 MXG work‐centers. A minimum of four eTools will be made available per wash. Air Force, MAJCOM and Wing‐level publications can be accessed via the Air Force e‐Publishing website, which is accessible on commercial internet.

3.9 Environmental Compliance. The contractor shall comply with all Federal, State, and local Joint Base Pearl Harbor‐Hickam environmental laws, regulations and directives. The contractor will maintain strict surveillance during all wash rack services to ensure that water pollution control principles and directives are not violated. Precautionary measures shall be taken to prevent wash rack waste or cleaning solvents from contaminating any body of water or water source. Operations will cease at any time water pollution is discovered. Monitoring and management of the oil/water separator will be accomplished by the 15th Maintenance Squadron (MXS). The contractor will dispose of all non‐hazardous waste products generated by actions taken during the accomplishment of the PWS. For all hazardous materials, the contractor will transport the waste to the 15 AMXS Sortie Support Section for disposal by the government. Monitor and inspect all contractor and government furnished equipment to ensure equipment is serviceable, does not leak or release fluids into the environment or onto personnel. Clean up all hazardous fluid spills immediately. Notify appropriate agencies of spills immediately. The contractor is responsible to clean up spills that occur during the course of work performance. The contractor is responsible for any fine, penalty assessments and/or natural resource damage claims that are brought against Joint Base Pearl Harbor‐Hickam if determined by the Contracting Officer that said amounts are a fault of the contractor or a result of the contractor’s negligence, actions, performance or failure to perform during the execution and performance period of the contract.

3.10 Safety Program. Develop and maintain a work center employee safety program IAW

Occupational Safety and Health Administration (OSHA) standards and Air Force Occupational Safety, Fire and Health Standards contained in DAFMAN 91‐203. The contractor will establish and maintain an effective Hazard Communication (HAZCOM) program to include workplace hazards, physical hazards, and health hazards. Obtain and maintain Safety Data Sheets (SDS) for all chemicals used during the performance of this contract and ensure they are readily available to contractor personnel. Ensure contractor personnel are trained on how to read and understand Safety Data Sheets and hazardous material labeling prior to commencing their duties. All personnel will receive refresher training annually thereafter from the contractor. HAZCOM program and training will be documented and maintained ready for COR inspection.

3.11 Support Equipment. Provide qualified and trained employees to operate support equipment as required IAW this PWS and applicable TOs. Notify owning work‐center of support equipment servicing requirements or defects. The contractor shall document AFTO Form 244s IAW 00‐

20 series TOs. The contractor shall assume liability for any damage to support equipment caused by improper use.

3.12 Vehicle Operation. Provide qualified and trained employees to operate vehicles required IAW this PWS. Contractor provided vehicles should be regularly inspected to ensure serviceability, and maintained in safe and serviceable condition (IAW industry standards and/or state and local requirements) by the contractor at the contractor’s expense.

3.13 Quality Control Program. The contractor shall establish and submit a written Quality

Control Plan (QCP) to the Contracting Officer for review and approval prior to the contract start date.

The QCP shall specifically address the contractor’s strategy to detect quality problems/defects, identify root causes for quality related problems/defects, correct the root causes of detected problems/defects and ensure quality related problems/defects do not reoccur. Furthermore, the contractor shall be proactive on quality issues concerning maintenance responsibilities identified within this contract and will not rely on government COR surveillance to detect their problems.

3.14 Labor Hours. A provision has been established that requires the contractor to report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to report this data using the following web address: www.sam.gov. Reporting inputs will be for the labor executed during the period of performance during each government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year.

3.15 Contractor Accountability. The contractor shall report any “before work” damage to the aircraft, aircraft parts, support equipment, electrical components, facilities or other government property to the 15 AMXS Production Superintendent immediately prior to start of work. The contractor shall assume strict liability for any damage to aircraft, aircraft parts, support equipment, electrical components, facilities or other government property caused by any activities under, or in violation of, this contract. The contractor shall be assessed the full cost (parts, labor and administrative activities) of any repairs required to correct damages. The contractor may be given the option to repair any non‐ aircraft related damage at the government’s discretion in lieu of payment. Any repairs shall be pre‐ approved by the Contracting Officer. The final product must meet government specifications and be certified as acceptable by the government. Reasonable wear and tear is excluded.

3.15 Mishap Reporting and Response. The contractor shall contact MOC immediately of any mishap that results in any damage to government assets or personnel or any mishap that results in injury to contractor personnel. Notify MOC and the COR immediately for coordination with other wing agencies. Ensure mishap written response is provided to the COR within 24 hours of the incident.

4. AIRCRAFT CLEANING AND CORROSION CONTROL SERVICES

4.1 The contractor shall perform the following aircraft cleaning and corrosion control services at applicable wash facilities or on the flightline. This section defines the types of services, specifications required and the maximum allowable elapsed time for each service. The contractor shall not exceed the maximum allowable elapsed time indicated for a specific service. For aircraft services where protective covers, masking, and barrier material are required to be applied as described in the applicable TO procedures, contractor installation and removal of these items will be accomplished, along with the required service, within the maximum allowable elapsed time. All services will be accomplished in accordance with applicable technical orders. Specific procedures and general tasks prescribed for aircraft wash rack services include, but are not limited to TOs and publications listed in

Appendix A. The government will provide the contractor with all TOs and local policies. The 15th

Maintenance Squadron (MXS) Structural Maintenance Shop will furnish the Quality Products Listing

(QPL). All wash activities will be documented in the AFTO Forms 781A and/or FMxC2. In case of any maintenance discrepancies preventing completion of aircraft cleaning and corrosion control services, the contractor will notify 15 AMXS Production Superintendents.

4.2 Exterior cleaning (frequency: 30 days / maximum allowable time: 12 hours). This service includes pre‐wash preparation, cleaning the entire exterior of the aircraft, and follow‐on restoration to pre‐wash configuration. This service includes, but is not limited to applying/disconnecting aircraft external electrical power; configuring cargo ramp/door, flaps/slats and outflow valve;

disconnecting/reconnecting aircraft batteries; configuring windows/doors; applying/removing barrier material and protective covers; removal/installation of panels; cleaning the entire exterior of the aircraft by spraying water, scrubbing/wiping utilizing authorized cleaning materials and rinsing in a specified sequence; applying sealant; removing standing water and removing debris from drain paths.

4.3 Post‐wash lubrication (frequency: must commence within 1 hour of completion of the exterior cleaning task / maximum allowable time: 8 hours). This service includes, but is not limited to, installing/removing aircraft safety devices; applying lubricants such as grease and Corrosion

Preventative Compound (CPC) to landing gear components and slat components utilizing grease guns and spray bottles; and opening/closing access doors/panels. If, after several attempts, a grease fitting will not accept grease or is broken/missing, the contractor will document the AFTO Form 781 and/or

FMxC2 and contact the 15 AMXS Production Superintendent. Government personnel will replace any grease fittings identified as not taking grease before completion of lubrication task/services. The contractor will also complete the 60‐day NLG/MLG lubrication requirements in conjunction with the post‐wash lubrication.

4.4 Minor Interior Cleaning (frequency: 180 days / maximum allowable time: 2 hours). This service includes, but is not limited to, disconnecting/reconnecting aircraft battery; cleaning the flight station, crew rest area, avionics racks, galley, lavatory, cargo compartment and underfloor maintenance tunnel (a permit‐required confined space) using brushes, vacuum cleaner, sponges, and mops;

raising/lowering cargo logistic rail assemblies; removing/installing cargo rollers; and cleaning refrigerator filters.

4.5 Major Interior Cleaning (frequency: 720 days / maximum allowable time: 3 hours). This service includes, but is not limited to, configuring cargo ramp/door; removing/installing covers;

removing/installing drain disc valves; removing standing water; clearing debris from drain paths;

disconnecting/reconnecting aircraft battery; cleaning the flight station, crew rest area, avionics racks, galley, lavatory, cargo compartment and underfloor tunnel (a permit‐required confined space) using brushes, vacuum cleaning, sponges, and mops; raising/lowering cargo logistic rail assemblies; and removing/installing cargo rollers.

4.6 Bilge Cleaning (frequency: 720 days in conjunction with the Major Interior Cleaning / maximum allowable time: 4 hours). This service includes, but is not limited to, removing/installing drain disc valves; repositioning/removing/installing underfloor insulation blankets; cleaning underfloor maintenance tunnel (a permit‐required confined space) using brushes, authorized cleaning materials, and vacuum cleaner; and disassembly/reassembly of cargo floor drain inlet valve assemblies.

4.7 Clear Water Rinse (frequency: unscheduled / maximum allowable time: 1 hour). This service is dependent on whether the Clear Water Rinse Facility (aka “Bird Bath”) is serviceable. If the

Bird Bath is unserviceable, the contractor will perform a clear water rinse on aircraft following the last sortie of the day for aircraft that have flown. The contractor’s response time will be no late than 4 hours after the request is received from the government. This service includes, but is not limited to, utilizing a mobile water cart to rinse the aircraft of salt deposits. Do not direct water at openings which are normally masked during regular washes and avoid directing spray into openings and surfaces immediately adjacent to openings. Avoid spraying in areas that may remove lubricants from joints.

4.8 Spot wash (frequency: unscheduled / maximum allowable time: variable). This service includes, but is not limited to, cleaning an area or combination of areas due to situations that might incur unscheduled cleaning. Examples of situations include fuel spillage during in‐flight refueling which may require unscheduled cleaning of the upper fuselage and vertical stabilizer, hydraulic leaks which may require cleaning of residue from a flight control surface, excessive soils/debris tracked into the cargo compartment due to operations in austere areas, or preparing aircraft for special event static display. The contractor’s response time will be no later than 4 hours after request is received from the government.

4.9 Static Fighter Display Wash at Heritage Park (frequency: quarterly / maximum allowable time: 8 hours). This service includes, but is not limited to, washing the static fighter aircraft

(currently 4) located at the Heritage Air Park across from the C‐17 Maintenance Complex along O’Malley

Boulevard. The aircraft will be washed using plain water on a quarterly basis. Aircraft maintenance stands will not be authorized; the contractor will provide appropriate ladders as required. The wash cart

(water buffalo) or similar equipment will be provided by the government. Since 781A/FMxC2 documentation is not applicable to the static display aircraft, the contractor will notify the COR via email when the static fighter display wash has been completed. The email shall be sent on the same day as completion of the static display wash in order to facilitate a timely follow‐up inspection and for record‐ keeping purposes.

5. GOVERNMENT FURNISHED PROPERTY (GFP) AND SERVICES (See Appendix B for GFP listing)

5.1 Government Furnished Property and Services (GFP and GFS). The government will provide the stated GFP (which includes government‐furnished facilities, equipment, and materials) and

GFS (such as training) identified in Appendix B. The contractor shall return to the government any GFP that will not be used in the performance of this contract. Additionally, all GFP and GFS shall be used only for work performed IAW with this contract. A joint inventory of all government‐furnished equipment

(GFE) listed in Appendix B shall be completed before use by the contractor. The contractor is required to sign a receipt for all equipment provided by the government. Any discrepancies including the condition of the equipment shall be subject to the disputes clause IAW terms and conditions set forth in the contract (reference FAR 52.212‐4(d)).

5.2 Government Furnished Facilities (GFF). The government will make available facilities in

Appendix D. During performance of this contract, the government reserves the right to add, withdraw, or replace facilities, after coordinating with the contractor, to ensure adequate facilities with sufficient space are provided. In the event relocation is required, the contractor shall bear all associated expenses for non‐GFE or GFP items. Additionally, the government will provide all structural maintenance for GFF.

The contractor shall ensure emergency problems are immediately reported to the COR and facility manager.

5.3 Government Furnished Equipment (GFE). The government will provide the GFE identified in Appendix B. The government will replace, repair, and/or maintain GFE due to fair wear and tear as determined by the COR. However, the contractor shall be responsible to provide formal accountability for equipment authorization inventory data (EAID) equipment and they shall be reflected on the contractor’s custodian authorization/custody receipt listing (CA/CRL). The contractor shall complete all required paperwork for turn in of equipment and contact Logistics Readiness Squadron for disposal instructions. The contractor will be liable for any damage or loss to GFE caused by the contractor as determined by the Program Manager (PM) or Functional Services Manager (FSM) not to be fair wear and tear.

5.4 Tools. The government will provide access to existing tool boxes, servicing kits, and other special tools from the 15 AMXS Sortie Support Section on a non‐interference basis. The Sortie

Support Section is available on normal business days and on‐call 24/7. For service on non‐business days contract MOC or 15 AMXS Production. Any tools and/or equipment checked out from the Sortie Support

Section will be returned to the government at the end of each wash and inventoried by the 15 AMXS

Sortie Support Section. Support Section will contact the COR if damage is suspected.

5.5 Land Mobile Radio (LMR). The government will provide ground radio equipment capable of communication with 15 MOC and 15 AMXS/MXS Production Superintendent. LMR(s) may be signed out from the 15 AMXS Sortie Support Section and will be turned in upon the completion of the wash services.

5.6 Aerospace Ground Equipment (AGE). The government will make available AGE equipment identified in Appendix B of this PWS, which shall be used jointly by the government and the contractor personnel. Contractor use of AGE shall be specifically for aircraft cleaning and corrosion control activities. AGE will be returned to the government upon the completion of every wash. In cases of conflict, the 15 AMXS Production Superintendent will determine the precedence of usage based on the urgency of need.

5.7 Government‐Furnished Materials (GFM). The government will provide materials identified in Appendix B of this PWS.

5.8 Government‐Furnished Training (GFT). The government will provide training identified in Appendix B of this PWS.

5.9 Computer access. Computers will be provided as required to the contractor to view publications and forms, and to utilize an e‐mail account as an additional mode of communication with the government.

5.10 Telephone. The government will provide local and long‐distance telephone service for official use only that shall be protected for CUI (Controlled Unclassified Information). The contractor will have access to Defense Switched Network (DSN) and shall comply with DSN regulatory requirements.

5.11 Security Forces, Fire Protection, Ambulance. Phone numbers for Security Forces, Fire

Protection and Ambulance service is 911.

5.12 Government performance of service during labor strikes/non‐performance. The government reserves the right to take over performance of this contract in the event of a labor strike, bankruptcy, default or period of non‐performance by the contractor’s employees. In such events, the services will be performed exclusively by government personnel and not a mix of government and non‐ striking contractor employees. At the direction of the Contracting Officer, the contractor agrees to remove its non‐striking work force from the performance site and not interfere in any way with the government’s performance. The contractor further agrees, under such circumstances, to permit the government to use any essential contractor‐furnished property. The government will not compensate the contractor for performance during this period.

6. CONTRACTOR FURNISHED EQUIPMENT (CFE)

6.1 Vehicles. The contractor shall furnish a minimum of one vehicle to meet the contract requirements during all hours of operation. The vehicle shall be capable of towing rolling support equipment. The contractor is responsible for installation and removal of pintle hooks and related towing equipment on their vehicle.

6.2 Office Supplies. The contractor will provide office supplies required for daily operations such as printer paper, pens, pencils, log books, markers, etc.

6.3 Safety Equipment/Personal Protective Equipment (PPE). The contractor will provide safety equipment for use while in and around aircraft such as hearing protection, gloves, safety boots, raingear, and safety glasses/goggles. Safety and protective equipment may be listed in the TO General

Maintenance Input Conditions section for the applicable task(s) and/or applicable Safety Data Sheets.

6.4 Equipment. The contractor shall provide any additional equipment that is required to meet the requirements of the PWS, and which is not specified as being provided by the government, such as buckets, vacuum cleaners, ladders, explosion‐proof flashlights, mops, brushes, brooms, creepers, wash poles, and extension cords. Required equipment is listed in the TO General Maintenance

Input Conditions section for the applicable task(s). All items will be marked to readily identify them as contractor property.

6.5 Materials. The contractor shall provide any additional materials/consumables that are required to meet the requirements of the PWS, and which are not specified as being provided by the government, such as sponges, rags, and shop towels. Required supplies are listed in the TO General

Maintenance Input Conditions section for the applicable task(s).

6.6 Affirmative Procurement. In accordance with FAR 52.223‐17, in the performance of this contract, the Contractor shall make maximum use of products containing recovered materials that are

EPA‐designated items unless the product cannot be acquired competitively within a timeframe providing for compliance with the contract performance schedule; meeting contract performance requires; or at a reasonable price. Information about this requirement, and the list of EPA‐designated items is available at EPA’s Comprehensive Procurement Guidelines website, https://www.epa.gov/smm/comprehensive‐ procurement‐guideline‐cpg‐program.

7. FACILITIES

7.1 Government‐Furnished Facilities (GFF). The government will make available facilities in

Appendix D. During performance of this contract, the government reserves the right to add, withdraw, or replace facilities, after coordinating with the contractor, to ensure adequate facilities with sufficient space are provided. In the event relocation is required, the contractor shall bear all associated expenses for non‐GFE or non‐GFP items. Additionally, the government will provide all structural maintenance for

GFF. The contractor shall ensure emergency problems are immediately reported to the facility manager and the COR.

7.2 Facility Maintenance. The contractor shall ensure government‐furnished facilities (GFF) are kept neat, clean and maintained per applicable JBPHH Facility Manager regulations/AFIs at all times.

7.3 Work areas. The contractor will be responsible for the overall cleanliness and orderly appearance of their immediate work area. All work areas will remain free of foreign objects after completion of cleaning services. All equipment and supplies shall be removed from the work area at the completion of cleaning services. Hangar floor will be clean and the contractor shall ensure no standing water is left on the floor.

8. HOURS OF OPERATION.

8.1 Aircraft wash services may be required 24 hours a day, 7 days a week, including all federal holidays and inclement weather conditions. The contract Site Manager is required to be available 24 hours a day, 7 days a week by phone or other electronic device for coordination with the

MOC, Production Superintendent, Plans and Scheduling, or COR, to include performing aircraft cleaning services outlined in this PWS. The contractor will be available within two hours during normal duty hours (Mon‐Fri 0700‐1600) to meet on the installation to discuss problem areas. After normal duty hours, the contractor will be available within four hours.

8.2 The contractor will ensure personnel are on‐site and prepared to perform scheduled cleaning services within a minimum of 12 hours after notification unless otherwise stated in this PWS.

8.3 During normal duty hours, government coordination will come from /through 15 AMXS

Production and/or Plans, Scheduling & Documentation (PS&D) Section. After normal duty hours, government coordination will come from/through 15 AMXS/MXS Production.

8.4 The contractor may attend the weekly MXG Scheduling meeting where the government will supply the contractor with communication on the upcoming aircraft wash schedule. The government will communication any schedule changes and cancellations that occur between weekly meetings as they occur.

8.5 Services performed under this contract have been identified as essential contractor services in support of mission essential functions. These services must continue during declared contingencies, crisis situations, emergencies and/or periods of increased force protection. Within 30 days of contract award the contractor shall provide a plan to address continuation of services in the event of a crisis. Upon request, the contractor shall identify key/essential personnel to the contracting office and furnish personal information (such as full name, social security number, state driver’s license number, and local/permanent address) for the name employees. The personnel data will be used by the

647th Security Forces Squadron to conduct background investigations to ensure those individuals are cleared for continued access to JBPHH during periods of increased security and/or force protection. The

Contracting Office will notify the contractor whenever emergency measures are in effect, provide specific instructions, and negotiate any increased costs for additional services directed by the

Contracting Officer.

8.6 In the case that the contractor is performing an aircraft wash and severe weather is called by the MOC, the contractor is required to perform severe weather actions and take other measures as to protect government property as directed by the 15 AMXS or 15 MXS Production

Superintendent. Work stoppages due to weather hold will not exceed four hours. If the weather hold has not been lifted after four hours, the contractors will be released by the government and the remaining work re‐scheduled. The government reserves the right to re‐schedule the work, if deemed appropriate by the government.

9. SECURITY

9.1 Employee clearance requirements. The contractor’s employees shall possess a Secret clearance and shall provide proof of this information upon request with copies provided to both Security

Forces Squadron, 766th ESS Squadron and the COR within 30 days of contractor award. The contractor will be responsible for all aspects involved in providing their employees such clearance (required for government issued ID/CAC and flightline badge).

9.2 Information Security. The contractor shall ensure all employees with government network access receive required training provided by the government. The contractor shall coordinate annual Information Security Computer‐Based Training for said personnel.

9.3 Base Access. The contractor shall obtain personal identification passes for all employees and vehicle passes for all contractor and personal vehicles requiring entry onto Joint Base Pearl Harbor

Hickam as required. Force Protection Conditions (FPCON) measures may change at any time due to real‐ world or exercise situations, resulting in increased security measures. The COR will notify the contractor of FPCON changes and any applicable FPCON instructions to follow.

9.4 Physical Security. The contractor shall obtain the necessary personnel passes and identification items, to include restricted area badges and Common Access Cards prior to commencing performance.

9.5 Operations Security (OPSEC): Contractors will likely be working in and around Critical

Information and Indicators (CIIL) and are required to protect these sensitive but UNCLASSIFIED items.

Contractor must ensure employees receive OPSEC training both upon initial entry (within 90 days from initial assignment) and annually thereafter; coordinate with unit training manager (UTM) or Security

Assistant. No contractor will be allowed access to mission critical information until OPSEC education is completed and documented. Upon award of contract, the approved 15th Wing CIIL will be provided to contractors. Contractors must protect CIILs by enforcing, at a minimum, the 15th Wing

Countermeasures (see Appendix E). Additional countermeasures may be identified in the future and provided to Contractor for enforcement.

9.5 Safeguarding. The contractor shall be responsible for safeguarding government facilities and property that they use at all times.

9.6 Control and Accountability. Only personnel needing access will be allowed on site.

9.7 Key control. The contractor shall establish and implement effective key control procedures; making sure government provided keys or lock combinations are not lost, misplaced, or used by unauthorized person. Additionally, the contractor shall immediately report lost or stolen keys in writing. Keys issued to the contractor shall not be duplicated. If keys are lost or stolen the contractor may be required, upon written direction of the contracting officer, to re‐key or replaced the affected lock or locks without cost to the government.

9.8 Visitor procedures. The contractor will initiate a JB2 Form 0180, Application for Visitor and forward to the COR for signature. The contractor will deliver signed for to the JPBHH Visitor Center for processing.

9.9 Restricted area operation. Restricted area access is granted by the 647th Security Forces

Squadron. To receive restricted area access, the contractor must accomplish the required background checks as directed by DoDMAN 5200.02_AFMAN 16‐1405. The contractor will coordinate with the 15

AMXS Security Assistant for employees who require restricted area access. The restricted area badge shall be worn at all times when inside the restricted area unless removal is required to perform a maintenance operation. Contractor personnel will be required to surrender restricted area badges upon contractor termination. Restricted area badges will be returned to the 15 AMXS Security Assistant. If restricted area badge is lost or stolen, contractor must report the incident to the 15 AMXS Security

Assistant immediately.

10. PERSONNEL

10.1 Designation of Contract Site Manager. The contractor shall designate a Site Manager with 24/7 contact capability that shall be responsible for ensuring services are accomplished in accordance with this PWS. The Site manager shall have previous aircraft maintenance experience with a working knowledge of heavy aircraft ground handling and aircraft scheduled maintenance. The Site

Manager shall be designated in writing to the Contracting Officer within 30 days after contract award.

The contractor shall provide telephone number at which the manager may be contacted outside of normal duty hours.

10.2 Appearance. Contractor personnel shall present a neat appearance and be easily recognized as contractor employees. This may be accomplished by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges that contain the company and employee name. Furthermore, no employee or representative of the service provider shall wear any article of clothing, or display any sticker, sign or other article on his person or vehicle which is likely to incite violence, advocates illegal conduct, is racist, promotes sexual harassment, denigrate the United States or any agency thereof, or is profane or obscene in nature. Additionally, contractor clothing must meet the requirements for safety and FOD prevention as outlined in applicable regulations.

10.3 Driver’s License Requirements. IAW DoD 4500.36 contracts and agreements will require that operators comply with licensing requirements of the State and local motor vehicle laws. DoD contractor employees shall not be issued Optional Form 346, U.S. Government Motor Vehicle Operator’s

Identification Card, or AF Form 2293. DoD contractor employees assigned to operate either government owned/leased equipment in performance of the contract shall be certified, by the contractor and at the contractor’s expense, as being fully qualified to operate the vehicles/equipment to which they are assigned. The contractor shall document all operator qualifications. This letter will be updated as necessary and remain on file with the Operator Records and Licensing Office (OR&L) and the administrative contracting officer. The contractor shall obtain an AF IMT 483, Flightline Competency

Card, for all employees required to operate a vehicle on the flightline. To received training, the contractor will coordinate with the 15 AMXS Unit Airfield Driving Training Program Manager. All contractor vehicles operating on the flightline must display a privately owned vehicle (POV) pass in the windshield. POV passes are issued by Airfield Management and requests for passes may be coordinated with the COR.

10.4 Citizenship and Language Requirements. U.S. Citizens. Able to read, write, speak and understand English.

10.5 Drug, Tobacco, and Alcohol Use Policy. According the AFIs and local HR directives.

10.6 Drug Testing Requirements. Contractor employees involved in a mishap will submit to government toxicology testing as required/directed.

10.7 Hiring military personnel. The contractor is cautioned that off‐duty active military personnel hired under this contract may be subject to permanent change of station (PCS), change in duty hours or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor’s ability to perform. Their absence at any time shall not constitute an excuse for nonperformance under this contract. The contractor shall not employ any person who is an employee of the U.S. Government if employing that person would create a conflict of interest.

11. CONTRACTOR PROVIDED TRAINING

11.1 The contractor shall utilize employees possessing adequate training, skill and knowledge to perform the requirements of this contract. The contractor shall ensure employees have documented maintenance experience of basic knowledge of aircraft practices and procedures, and are fully trained and qualified before starting work on this contract. The contractor shall maintain records of employee training, qualifications, and certifications for any on‐aircraft tasks. Each employee must have an individual record of training, however the format of the documentation is at the discretion of the contractor. Ensure records are available for government review upon request. Records of training qualifications shall be maintained by the contractor on file and be available for government review.

Additionally, as applicable, the contractor shall ensure its employees have the required license(s) to operate vehicles and are instructed in proper driving procedures as outlines in AFI 13‐

213_JBPEARLHARBOR‐HICKAMSUP Airfield Driving, and AFMAN 24‐306 Operation of Air Force

Government Motor Vehicles. Training that is non‐procurable by the contractor (i.e. unique military equipment as determined by the Program Manager (PM) or Functional Services Manager (FSM)) shall be accomplished by the government. The contractor shall establish a memorandum stating record of training by a certified government official.

12. GOVERNMENT FURNISHED TRAINING

12.1 The government will make available the training identified in this PWS as required. The contractor shall initiate and coordinate training requires with the COR and training activity. Non‐ availability of training or non‐availability of space in training courses shall not preclude the contractor from performing the contract requirements. The following training will be made available as required:

13. QUALITY CONTROL

13.1 The contractor’s Quality Management System (QMS) must be approved by the contracting officer before the contract start date. It shall meet the intent of FAR Parts 46.105, 46.202‐4, 46.203(b) & (c), 46.311(a), and 52.246‐4 throughout the life of the contract and shall include all representations made to the government during source selection. As a minimum, the government interprets the intent of FAR 46.105 to mean that the contractor’s QMS shall have the capability to detect quality program problems and defects, identify root causes for quality related problems/defect, correct the root causes of detected problems/defects, and implement checks and balances to ensure quality related problems/defects do not reoccur. Furthermore, the contractor shall be proactive on quality issues concerning maintenance responsibilities identified within this contract and will not rely on government COR surveillance to detect their problems. The QMS shall also incorporate a quality control plan that meets AFI 21‐101 and AFI 90‐201 requirements.

13.2 The QMS and corresponding QCP shall cover all services and include scheduled and unscheduled inspections, frequency of inspections, name of inspectors, and periodic security checks.

Records of inspections and corrective or preventative actions must be maintained and made available to government personnel until the end of the contract’s period of performance.

13.3 In addition, the government will establish performance objectives for important PWS tasks. The performance thresholds will identify the maximum allowable number of discrepancies for inspections by the COR.

13.4 Performance evaluation meetings can be requested by government contract administrators or the contractor when necessary. Written minutes of such meetings must be recorded.

14. GOVERNMENT QUALITY ASSURANCE

14.1 The government will periodically evaluate the contractor’s performance by appointing a

COR to monitor performance to ensure satisfactory services are received. A variety of surveillance methods may be used. The method and frequency of surveillance can be modified to meet the needs of the customer and the performance level of the contractor. The government representative will evaluate the contractor’s performance through intermittent on‐site inspections and receipt of customer surveys/evaluations. The government will also receive and investigate complaints from various customers located on the installation. The contractor shall be responsible for initially validating customer complaints; however, the COR shall make final determination of the validity of customer complaints. A COR substantiated customer complaint for poor quality and a customer complaint for exceeding allowable wash times on the same wash shall be counted as two separate complaints.

14.2 Contract performance will be evaluated to determine whether or not it meets the performance requirements of the contract. When the performance requirement is not met, the COR will initiate, and the CO will issue a Contract Discrepancy Report (CDR) to the contractor. The contractor shall respond to the CDR IAW instructions provided and return it to the CO within the timeframe stated on the document.

14.3 In addition to the COR, other government personnel, such as those from the Inspector

General’s office or higher headquarters staff, are authorized to observe the contractor’s operations.

15. SERVICE DELIVERY SUMMARY

15.1 Performance Objectives. The following service summary identifies the performance objectives and performance thresholds for critical tasks associated with providing support services for aircraft cleaning and corrosion control in support of the 15th Wing. The service summary and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance, and the expected method of government confirmation of service provided. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

15.2 The contractor’s performance shall meet Acceptable Quality Levels (AQL). AQLs establish the maximum number of minor discrepancies that a process or product may be charged for the task to be rated as satisfactory. Specific examples of minor and major findings are listed below. Besides those items specifically listed, a minor finding is defined as an unsatisfactory condition that requires repair or correction, but does not endanger personnel, impact safety of flight or warrant discontinuing the process or equipment operation, and a major finding is defined as a condition that would endanger personnel, jeopardize equipment or system reliability, impact safety of flight, or warrant discontinuing the process or equipment operation. Any major findings will automatically result in an unsatisfactory rating for the assessed service.

15.3 Examples of minor discrepancies include, but are not limited to:

Missed/unlubricated grease fittings (each missed fitting equates to one minor finding).

Lube points not wiped down (each instance equates to one minor finding).

Standing water results in one minor discrepancy per main area; left and right MLG are considered separate areas. For example, any amount of standing water in the left MLG results in one minor discrepancy and any amount of standing water in the right MLG results in another minor discrepancy.

Foreign objects (FO) found in areas which pose no FOD threat. Each grouping of minor

FO contained in the same area results in one minor discrepancy. For example, a group of pebbles accumulated at a drain hole is one minor discrepancy; a separate group in another area will count as another minor discrepancy.

Unwashed/dirty areas under 25 square feet are considered a minor discrepancy.

Multiple areas separated by less than three feet of cleaned area can be combined to one discrepancy. These areas will cumulatively remain less than 25 square feet to maintain a minor discrepancy. Visible soap residue will be considered and rated as an unwashed/dirty area.

15.4 Examples of major discrepancies include, but are not limited to:

Failure to document discrepancies as applicable in aircraft forms and/or FMxC2. For example, if the contractor discovers a grease fitting missing, and government personnel are not available to replace it before the end of the lubrication service, the discrepancy must be documented.

FO found in areas which could pose a FOD threat.

Failure to abide by technical data. For example, a TO WARNING or CAUTION is overlooked or an equipment reliability error is made that could result in personal injury, equipment/system unreliability or damage.

Lack of tool/rag accountability. For example, contractor furnished tools or government furnished tools in the custody of the contractor found on the aircraft or at the wash facility unsecured after the contractor has completed the service.

15.5 To determine if surfaces are clean, a close visual inspection shall be made to determine that all residue, oily film and streaking have been removed. In the event of a disagreement between the contractor and the COR, a final method of determination is to wipe a dry, lint free cloth or paper towel across the surface. If soiling the cloth/paper towel occurs, the surface is not clean.

15.6 The 15 AMXS Production Superintendent, or designated representative, will evaluate the cleaning service and complete a wash survey. The contractor has the option to correct any identified deviation/errors if present. Any findings at this time, whether corrected or not by the contractor will be recorded on the customer survey for contract performance trend analysis.

SERVICE SUMMARY

PERFORMANCE

OBJECTIVE

PWS

PARAGRAPH

METHODS OF

EVALUATION

PERFORMANCE THRESHOLD PER

WASH/SERVICE

Environmental Compliance

3.9 Customer Complaints

COR Inspection

1. Comply with all Federal, State, Local and JBPHH Environmental Laws, Regulations, Instructions and Publications as noted in para 3.9 100% of the time.

Exterior Cleaning 4.2 Customer Surveys COR Inspection

1. Completion time not exceeded as noted in para 4.2

2. AQL = 3 max unsat

Post‐Wash Lubrication 4.3 Customer Surveys COR Inspection

1. Completion time not exceeded as noted in para 4.3

2. Each MLG AQL = 5 max unsat

3. Each Wing AQL = 3 max unsat

4. NLG AQL = 2 max unsat

Minor Interior Cleaning 4.4 Customer Surveys COR Inspection

1. Completion time not exceeded as noted in para 4.4

2. AQL=2 max unsat

Major Interior Cleaning 4.5 Customer Surveys COR Inspection

1. Completion time not exceeded as noted in para 4.5

2. AQL=3 max unsat

Bilge Cleaning 4.6 Customer Surveys 1. Completion time not exceeded as noted in para 4.6

2. AQL=2 max unsat

Clear Water Rinse 4.7 Customer Surveys COR Inspection

1. Maximum response and completion time not exceeded as noted in para 4.7

2. AQL=2 max unsat

Spot Wash 4.8 Customer Surveys COR Inspection

1. Maximum response and completion time not exceeded as noted in para 4.8

2. AQL=2 mas unsat

Static Fighter Wash at Heritage Park

4.9 Customer Surveys

COR Inspection

1. Completion time not exceeded as noted in para 4.9

2. AQL=2 max unsat

15.7 Government Remedies. The Contracting Officer shall follow FAR 52.212‐4, Contract

Terms and Conditions‐Commercial Items, for the contractor’s failure to perform satisfactory services or failure to correct non‐conforming services.

15. PHASEOUT PLAN

15.1 In the event the contracted operation reverts to in‐house, the contractor shall cooperate with government personnel to ensure an orderly changeover. In the event a follow‐on contract is awarded to other than the incumbent, the incumbent Service Provider will provide all reasonable support to the government and the successful offeror to ensure an orderly transition and minimize any impact on the entire operation. With regard to the successor Service Provider’s access to incumbent employees, recruitment notices may be placed in each facility.

15.2 All products/information produced by the contractor related to all government operations within the scope of this contract using government systems, databases, computer programs or any other media is government property and will not be designated proprietary for any reason.

15.3 A minimum of 45 days will be allowed for phase‐in/phase‐out activities. The incumbent

Service Provider recognizes that the services provided by this contract are vital to the Government’s overall effort and continuity shall be maintained at a consistently high level without interruption; that upon expiration of this contract, a successor, either the government or another Service Provider, may continue…