BTC_Power_Charging_Station_CUTSHEETS_V1_REFERENCE_ONLY.pdf
PDF 28 MB Posted
- Solicitation number
- 0000037271
- Issued by
- California
About this file
This is an installation and user manual for BTCPower AC Level 2 Electric Vehicle Supply Equipment (EVSE) chargers prepared by Stantec for the California Department of Parks and Recreation, Sierra District Office, in conjunction with the DGS Office of Sustainability. The document provides comprehensive technical specifications and installation procedures for single and dual-port wall-mount and pedestal charging stations available in 30A, 40A, and 70A configurations. The chargers deliver 7.2 kW, 9.6 kW, and 16.8 kW per port respectively and are compatible with SAE J1772 charging standards. Installation requirements include location selection considerations for accessibility and ADA compliance, with all controls positioned within 48 inches of ground level. Cable reach extends 21 feet for pedestal models and 22 feet for wall-mount models. The manual addresses pre-installation site survey procedures for cellular and Wi-Fi connectivity, with specific signal strength requirements (RSSI minimum -69 dBm for cellular, -62 dBm for Wi-Fi). Electrical service connections require appropriately rated breakers (40A, 50A, or 100A) with 3-wire configurations and proper grounding protocols. The chargers feature 7-inch LCD displays with 500-nit brightness, integrated payment systems supporting RFID and magstripe card readers, and communication protocols compliant with OCPP 1.5 and 1.6 standards.
The manual includes detailed mounting procedures for both wall and pedestal installations with specific clearance requirements for ventilation and service accessibility. Electrical connections must comply with National Electrical Code Article 625 and local codes, with wire size recommendations ranging from 10-8 AWG for 30A service to 6-3 AWG for 70A service. All units are ETL certified for the USA and cUL certified for Canada, with operating temperatures rated from -30°C to +60°C and storage temperatures from -50°C to +80°C. The document provides comprehensive troubleshooting guidance with error codes and corresponding remediation steps, safety warnings throughout addressing high-voltage hazards, and commissioning procedures requiring completion by trained personnel. A two-year limited warranty covers defects in materials and workmanship from the initial installation date, excluding damages from force majeure events or custom installations not specified in the manual. The BTCPower contact information is provided for customer service at 1-714-259-4888 or dispatch@btcpower.com for technical support and commissioning inquiries.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Project_Manual_11575.pdf | ||
| Drawings_11575.pdf | ||
| Advertisement_11575.docx | DOCX document | |
| Bid_Package_11575.pdf |
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
California Department of Parks
And Recreation, Electric
Vehicle Supply Equipment
(EVSE)
Parks Sierra District Office
Cut Sheets
June 25, 2024
Prepared for:
DGS
Office of Sustainability
Prepared by:
Stantec 555 Capitol Mall, Ste. 650 Sacramento, CA 95814
OFFICE OF THE STATE FIRE MARSHAL
APPROVED FIRE AND PANIC ONLY
08/11/25
Approval of this plan does not authorize or approve any omission or deviation from applicable regulations. Final approval is subject to field inspection. One set of approved plans shall be available on the project site at all times.
24-2986
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL (REVISION V)
BTCPOWER, INC.
1719 S. GRAND AVE. SANTA ANA, CA 92705 WWW.BTCPOWER.COM
WWW.BTCPOWER.COM
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
This document is a Property of BTCPower Inc. and shall not be copied, reproduced, or used as the basis for sale or manufacture of apparatus without written permission.
09-Feb-22Revision V
PLEASE NOTE
This document contains useful general information about the product and its installation.
BTCPower, Inc. reserves the right to make changes to this product without further notice. No part of this document may be reproduced in any form or by any means, electronic or mechanical, including photocopying, without written permission of BTCPower, Inc.
Changes or modifications to this product by other than an authorized service facility could void the product warranty.
If you have questions about the use of this product, contact your customer service representative.
This product should be operated by trained personnel only.
MANUFACTURER:
www.btcpower.com
OFFICE ADDRESS:
1719 S. Grand Ave., Santa Ana, CA 92705
CONTACT INFORMATION:
Phone: 1-714-259-4888
Fax: 1-714-259-0840
Email: sales@btcpower.com http://www.btcpower.com/ file:///D:/DOCUMENTATION/INSTALLATION%20MANUAL/US%20Versions/200%20kW%20High%20Power%20Charger/sales@btcpower.com
This document is a Property of BTCPower Inc. and shall not be copied, reproduced, or used as the basis for sale or manufacture of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
TABLE OF CONTENTS
Table of Contents
1. Safety Guidelines
1.1. Important Safety Instructions
1.2. Symbols and Definitions
2. System Overview
3. Equipment Description
4. System Specification
4.1. Single or Dual Port Wall Mount Charging Station
4.2. Single or Dual Port Pedestal Charging Station
5. Pre-Installation
5.1. Location Selection
5.2. Cable Reach
5.3. Communications Connectivity
5.4. List of Parts, Materials, and Tools Needed for Installation
6. Installation
6.1. Mounting Procedures
6.1.1. Clearance Around the Unit
6.1.2. Single or Dual Wall Mount Charger Mounting
6.1.3. Single or Dual Pedestal Charger Mounting
6.2. Electrical Service Connection
6.3. Wi-Fi Kit Mounting Procedure
6.4. Wi-Fi Network Connection
6.5. Ethernet Port Location from Modem
7. Verification and Inspection
8. Operation
8.1. System Power Up and Testing
1.1. Screen Scenarios
8.2. Troubleshooting
9. Warranty of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
SAFETY GUIDELINES
1. Safety Guidelines
SAVE THESE INSTRUCTIONS
This document contains important instructions for the installation, operation, and maintenance of AC Level 2 Charger with Models 30A, 40A, and 70A, Pedestal and Wall Mount, in Single and
Dual Configurations. These instructions should be retained for future reference.
1.1. Important Safety Instructions
WARNING
INSTRUCTIONS PERTAINING TO A RISK OF FIRE OR ELECTRIC SHOCK
DANGER
READ THIS MANUAL CAREFULLY BEFORE YOU BEGIN
This AC Level 2 Charger manages electricity and may be hazardous. The equipment should be installed, adjusted, and serviced only by qualified electrical personnel familiar with the construction and operation of this type of equipment and the hazards involved, and in ful l compliance with all local and national codes and standards. Failure to observe this precaution could result in severe injury or death.
Read this manual completely and become familiar with the equipment prior to performing any procedures specified in the manual and energizing the equipment. Inspection and maintenance of this equipment should be performed in accordance with the procedures detailed in this manual.
In situations where it is not possible to perform an installation following the procedures stated in this document, contact BTCPower, Inc. BTCPower, Inc. will not be responsible for any damages that may occur resulting from custom installations that are not stated in this document.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
SAFETY GUIDELINES
There are no user serviceable parts inside. For service, please contact customer service or your local distributor. DO NOT ATTEMPT TO REPAIR THE CHARGE STATION YOURSELF. SERVICE TO THE
UNIT SHALL ONLY BE PERFORMED BY A QUALIFIED PERSONNEL.
If the charging cable is somehow damaged, do not operate the charge station. Contact your service representative for service immediately. Shut down the power to the unit by switching the breaker on the supply panel to off position.
1.2. Symbols and Definitions
Please take special attention to all information marked with the following symbols. These symbols may be found throughout the manual and on labels affixed to the equipment unit.
DANGER
Indicates High Voltage. It calls attention to items or operations that could be dangerous to person/s operating this equipment. Read and follow the instructions carefully. Failure to do so will result in severe injury or possibly death.
WARNING
Indicates a hazard or unsafe practice which, if not avoided, may result in severe injury or possibly death.
CAUTION
Indicates a hazard or unsafe practice which, if not avoided, may result in minor to moderate injury.
NOTE
Indicates important information to consider, otherwise, improper installation and/or damage to components may occur.
SAFETY GUIDELINES
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
SYSTEM OVERVIEW
2. System Overview
BRIEF DESCRIPTION OF AC LEVEL 2 CHARGER
The BTCPower 208-240VAC Single Phase Level 2 EVSE acts as a safety device to supply the electric vehicle or hybrid vehicle on-board AC/DC charger with electricity to charge its high voltage battery pack. It is capable of charging all EV compliant with the SAE J1772 charging standard.
It is available as a wall-mount or as a freestanding pedestal.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
EQUIPMENT DESCRIPTION
3. Equipment Description
30A / 40A / 70A SINGLE OR DUAL PORT WALL MOUNT CHARGING STATION
COMPONENT DESCRIPTION
1. 7” LCD Panel Display
2. Charging Connector 2 (for dual configuration), 1 (for single configuration)
3. Charging Connector 1 (for dual configuration)
4. Payment System
Available Options:
- RFID Reader
- Encrypted Insert Magstripe Card Reader of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
EQUIPMENT DESCRIPTION
30A / 40A / 70A SINGLE OR DUAL PORT PEDESTAL CHARGING STATION
COMPONENT DESCRIPTION
1. 7” LCD Panel Display
2. Charging Connector 2 (for dual configuration), 1 (for single configuration)
3. Charging Connector 1 (for dual configuration)
4. Payment System
Available Options:
- RFID Reader
- Encrypted Insert Magstripe Card Reader
NOTE
Both the wall-mount and pedestal charger can come with an optional Cable Retractor. Refer to
L2 Charger Cable Retractor Installation Manual for the details.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
SYSTEM SPECIFICATION
4. System Specification
4.1. Single or Dual Port Wall Mount Charging Station
Model Numbers: EVP-2001-30-W-001, EVP-2002-30-W-001, EVP-2001-40-W-001, EVP-2002-40-W-001, EVP-2001-70-W-0001
SKUs: L2W-30-240-16, L2W-30-240-15, L2W-40-240-16, L2W-40-240-15, L2W-70-240-16
PARAMETER SINGLE/DUAL 30A SINGLE/DUAL 40A SINGLE 70A
Power per Port 7.2kW (240VAC @30A) 9.6kW (240VAC @ 40A) 16.8kW (240VAC @ 70A)
Electrical Service
Power 240/208 VAC, 30A Load with 40A Branch
Circuit per Port
240/208 VAC, 40A Load with 50A Branch
Circuit per Port
240/208 VAC, 70A Load with 100A Branch
Circuit per Port
Service Panel 40A Breakers per Port
(No GFCI)
50A Breakers per Port
(No GFCI)
100A Breakers per Port (No
GFCI)
Service Wiring 3-Wire (L1, L2, Earth Ground)
Functional Interface
Connector Type SAE J1772
Charging Protocol SAE J1772
Standard Cable Length 22 ft
Cable Retractor Optional (Cable 18 ft w/ Cable Management)
LCD Display 500 Nits, 7" Color, 800 x 480, UV Protected
Card Reader ISO 14443 Type A & B, ISO 18092 NFC
Safety & Connectivity
Ground Fault Detection 20 mA
Plug-Out Detection SAE J1772
Power Measurement (opt) Accuracy: 1% – 5%
Power Report Interval Every 15 minute on the hour
Wireless 2.4 GHz Wi-Fi (802.11 b/g/n)
Wide Area Network 4G LTE Modem, Wi-Fi, Ethernet
Communication Protocols OCPP 1.5 and 1.6 Compliant
Safety and Operation
Regulatory Compliance ETL Certified for USA and cUL Certified for Canada;
Complies with UL 2594, UL 2231-1, UL 2231-2, and NEC Article 625, EMC: FCC Part 15 Class A
Operating Temperature –30°C to +60°C (–22°F to 140°F)
Storage Temperature –50°C to +80°C (–58°F to 176°F)
Humidity 95% Non-Condensing
Mechanical Characteristics
Enclosure Rating NEMA 3R
Weight Single: 68 lbs
Dual: 78 lbs
Single: 78 lbs
Dual: 78 lbs
Single: 47 lbs
Specifications are subject to change, without prior notice.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
SYSTEM SPECIFICATION
4.2. Single or Dual Port Pedestal Charging Station
Model Numbers: EVP-2001-30-P-001, EVP-2002-30-P-001, EVP-2001-40-P-001, EVP-2002-40-P-001, EVP-2001-70-P-0001
SKUs: L2P-30-240-15, L2P-30-240-16, L2P-40-240-15, L2P-40-240-16, L2P-70-240-16
PARAMETER SINGLE/DUAL 30A SINGLE/DUAL 40A SINGLE 70A
Power per Port 7.2kW (240VAC @30A) 9.6kW (240VAC @ 40A) 16.8kW (240VAC @ 70A)
Electrical Service
Power 240/208 VAC, 30A Load with 40A Branch
Circuit per Port
240/208 VAC, 40A Load with 50A Branch
Circuit per Port
240/208 VAC, 70A Load with 100A Branch
Circuit per Port
Service Panel 40A Breakers per Port
(No GFCI)
50A Breakers per Port
(No GFCI)
100A Breakers per Port (No
GFCI)
Service Wiring 3-Wire (L1, L2, Earth Ground)
Functional Interface
Connector Type SAE J1772
Charging Protocol SAE J1772
Standard Cable Length 21 ft
Cable Retractor Optional (Cable 18 ft w/ Cable Management)
LCD Display 500 Nits, 7" Color, 800 x 480, UV Protected
Card Reader ISO 14443 Type A & B, ISO 18092 NFC
Safety & Connectivity
Ground Fault Detection 20 mA
Plug-Out Detection SAE J1772
Power Measurement (opt) Accuracy: 1% – 5%
Power Report Interval Every 15 minute on the hour
Wireless 2.4 GHz Wi-Fi (802.11 b/g/n)
Wide Area Network 4G LTE Modem, Wi-Fi, Ethernet
Communication Protocols OCPP 1.5 and 1.6 Compliant
Safety and Operation
Enclosure Rating NEMA 3R
Regulatory Compliance ETL Certified for USA and cUL Certified for Canada;
Complies with UL 2594, UL 2231-1, UL 2231-2, and NEC Article 625, EMC: FCC Part 15 Class A
Operating Temperature –30°C to +60°C (–22°F to 140°F)
Storage Temperature –50°C to +80°C (–58°F to 176°F)
Humidity 95% Non-Condensing
Mechanical Characteristics
Enclosure Rating NEMA 3R
Weight Single : 85 lbs
Dual : 98 lbs
Single : 77 lbs
Dual : 111 lbs
Single : 94 lbs
Specifications are subject to change, without prior notice.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
PRE-INSTALLATION
5. Pre-Installation
Prior to performing any installation activities, it is important to read through each of the items outlined in this section, which are essential for the installation process.
5.1. Location Selection
Items to consider when choosing a location to install the unit:
• Standards for Accessible Design (refer to section 5.2)
• Conformance to all governing standards for location and placement of the charger
• Communications Connectivity (refer to section 5.3)
• Local Conditions o Area is not exposed to high temperatures, dust, corrosive fumes, combustible materials, or explosive gases o Area is dry and well-ventilated o Clearances at both sides for proper ventilation o Clearance at front and sides for accessibility during service (refer to Section 6.1.1) o Wiring and conduit needed to connect the charger to the circuit panel o Location of vehicle’s charging inlets while parked o Use of protective bollards and wheel stops to protect the charger
5.2. Cable Reach
The cables of the charger come in different lengths depending on the charger’s configuration and cable/connector type. The table below shows the connector type with its corresponding cable reach while the figure shows the radius in which the two (2) DC connectors can be used.
Model Connector Cable Reach
Pedestal SAE Cable 21 feet
Wall Mount SAE Cable 22 feet of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
PRE-INSTALLATION
ADA Consideration
STANDARDS FOR ACCESSIBLE DESIGN for Americans with Disabilities is applicable when choosing the location and placement of all Electric Vehicle Supply Equipment. The following is a direct excerpt from the 2010 ADA Standards for Accessible Design:
http://www.ada.gov/2010ADAstandards_index.htm
“The Department of Justice published revised regulations for Titles II and III of the Americans with
Disabilities Act of 1990 “ADA” in the Federal Register on September 15, 2010. These regulations adopted revised, enforceable accessibility standards called the 2010 ADA Standards for
Accessible Design “2010 Standards” or “Standards”. The 2010 Standards set minimum requirements – both scoping and technical – for newly designed and constructed or altered State and local government facilities, public accommodations, and commercial facilities to be readily accessible to and usable by individuals with disabilities.
Adoption of the 2010 Standards also establishes a revised reference point for Title II entities that choose to make structural changes to existing facilities to meet their program accessibility requirements; and it establishes a similar reference for Title III entities undertaking readily achievable barrier removal.
The Department has assembled this online version of the official 2010 Standards to increase its ease of use. This version includes:
• 2010 Standards for State and Local Government Facilities Title II
• 2010 Standards for Public Accommodations and Commercial Facilities Title III
The Department has assembled into a separate publication the revised regulation guidance that applies to the Standards. The Department included guidance in its revised ADA regulations published on September 15, 2010. This guidance provides detailed information about the
Department’s adoption of the 2010 Standards including changes to the Standards, the reasoning behind those changes, and responses to public comments received on these topics. The document, Guidance on the 2010 ADA Standards for Accessible Design, can be downloaded from:
http://www.ada.gov http://www.ada.gov/2010ADAstandards_index.htm http://www.ada.gov/ http://www.ada.gov/2010ADAstandards_index.htm http://www.ada.gov of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
PRE-INSTALLATION
For information about the ADA, including the revised 2010 ADA regulations, please visit the
Department’s website www.ADA.gov; or, for answers to specific questions, ca ll the toll-free ADA
Information Line at 800- 514-0301 (Voice) or 800-514-0383 (TTY).”
Compliance to ADA Standards
Access to all the controls and commands including the buttons and the card reader, must comply with local codes and ADA requirements. That includes being under 48” of distance to the ground.
http://www.ADA.gov; or, for answers to s of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
PRE-INSTALLATION
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
PRE-INSTALLATION
5.3. Communications Connectivity
Site Survey Process
Follow the procedure steps below and record all results and information using the Site Survey
Form in Annex A.
1) Use a cellular signal meter that can measure RSRP, RSRQ and SNIR.
• Use the same antenna and spacing as charger o Signal strength tool and antenna can be purchased from BTCPower or use Squid 4G
M2M Tool or equivalent o Antenna spacing should be 6 – 8” apart
• In a pinch, use a SureCall RF Signal Meter CM-METER-01 or equivalent and use the RSSI reading but don’t use for boosted signals o In the event that the RSSI doesn’t meet criteria, then use a meter that can measure
RSRP, RSRQ and SNIR
2) Measure and record the signal strength at each charger location and note description of location.
• Outdoors, indoor parking structure
• Obstructions if there are any
• Record location with photo and GPS coordinates
3) Ensure that location meets the Cellular Signal Strength Criteria as shown below:
Parameter Min Value Device Notes
RSSI -69 dBm SureCall RF Signal Meter
CM-METER-01 or equivalent
If RSSI < - 69dBm, measure RSRP, RSRQ, and SNIR
RSRP -100 dBm BTC-Cellular Meter or Squid
4G M2M Tool or equivalent
Please consult BTCPower
Application Engineering
RSRQ -11 dBm BTC-Cellular Meter or Squid
4G M2M Tool or equivalent
Please consult BTCPower
Application Engineering
SINR > 6 dB BTC-Cellular Meter or Squid
4G M2M Tool or equivalent
For Reference of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
PRE-INSTALLATION
4) Use the Bullet M2 HP in measuring the Wi-Fi Signal Strength. See sections 6.3 and 6.4 for the set-up.
5) Ensure that location meets the Wi-Fi Signal Strength Criteria as shown below:
Parameter Min Value Device Notes
RSSI -62 dBm Ubiquiti Bullet M2 HP - - -
SINR > 10 dB Ubiquiti Bullet M2 HP - - -
5.4. List of Parts, Materials, and Tools Needed for Installation
Tools and Supplies Needed during Installation
Item Part Description Quantity
1 ¼” Lag Bolt 6
2 Concrete Expansion Bolt 4
3 Box Level 1
4 ½” Torque Wrench 1
5 ¼” Washer 6
6 Back Door Key (shipped with the unit) 2
7 3/16” Allen Wrench 1
8 Philips Head Screwdriver 1
9 Installation Manual 1
Special Tools & Hardware Torque Value
Tools/Hardware Torque Specification Tolerance
6 – 32 UNC 13 in-lbs. +/- 2 in-lbs.
10 – 32 UNF 30 in-lbs. +/- 5 in-lbs.
¼ – 20 UNC 53 in-lbs. +/- 7 in-lbs.
½ – 13 UNC 48 in-lbs. +/- 7 in-lbs.
M6 x 1 Liquid Tight Fitting 30 in-lbs. +/- 5 in-lbs.
Fuse Block Lugs, 8AWG 40 in-lbs. +/- 5 in-lbs.
Fuse Block Lugs, 6AWG 45 in-lbs. +/- 5 in-lbs.
Ground Terminal Screws, 14 – 10AWG 34 in-lbs. +/- 5 in-lbs.
Ground Terminal Screws, 8AWG 38 in-lbs. +/- 5 in-lbs.
¼ – 20" Lock Nut 53 in-lbs. +/- 7 in-lbs.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
6. Installation
Make sure to study all drawings provided by the supplier for the installation. These include arrangement drawings (front, end, and plan views). Connections to the equipment that may be required to meet any local codes such as mats, screens, or railings, will not be furnished.
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
The AC Level 2 Charger should be installed in accordance with local codes and all applicable ordinances.
Read all installations instructions carefully prior to performing the installation.
DANGER
The equipment utilizes high voltages, only qualified electrical personnel familiar with the operation and construction should install, adjust, modify, and service this equipment. Failure to observe this precaution could result to severe injury or death.
WARNING
INSTRUCTIONS PERTAINING TO A RISK OF FIRE OR ELECTRIC SHOCK
• This device should be supervised when used around children.
• Do not perform any live wire operations.
• Do not touch the inside of the equipment while electrical power is applied.
• Do not use this product if the flexible power cord or EV cable is frayed, has broken insulation, or any other signs of damage.
• Do not use this product if the enclosure or the EV connector is broken, cracked, open, or shows any other indication of damage.
• The equipment may be installed outdoors but only use under environment conditions as stated in this document.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
• This equipment includes capacitive components such as electrolytic capacitors. Some parts may still remain charged inside of the unit even after the input power is disconnected.
• This charger should not be modified in any way. This will void the warranty, compromise protection and could result in a possible shock or fire hazard.
• Personal Protective Equipment should be used at all times when working with the equipment.
• Equipment should not be opened and serviced in rain or snow conditions.
CAUTION
During installation of the unit, ensure that the charge station’s supply cable is secured in such a way that it will not be tripped over, stepped on, pulled on, or somehow subjected to damage or stress.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
6.1. Mounting Procedures
6.1.1. Clearance Around the Unit
Clearance surrounding the unit must be considered for proper ventilation and service accessibility. Refer to the installation drawings as illustrated below.
Single – Wall Mount Charger Installation Drawing of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
Dual – Wall Mount Charger Installation Drawing of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
Note: A spacer is needed to provide the 3.13” clearance from wall.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
Single – Pedestal Charger Installation Drawing of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
Dual – Pedestal Charger Installation Drawing of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
6.1.2. Single or Dual Wall Mount Charger Mounting
WARNING
Make sure to provide adequate structural strength for this charger to prevent any serious personal injury or damage to equipment. It is the responsibility of the installer to ensure that the structure to where this charger is mounted can support five (5) times the combined weight of the entire charger unit.
Mounting procedures for Single or Dual Wall Mount Charger are outlines as follows:
1. Take out the charger from its packaging.
2. Using the key (shipped together on the same packaging), open the charger’s door to expose the four (4) mounting holes.
3. Mount and secure the charger’s rear hold bracket.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
4. Anchor the charger to the wall using expansion bolts.
SINGLE Port Configuration
DUAL Port Configuration of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
6.1.3. Single or Dual Pedestal Charger Mounting
Mounting procedures for Single or Dual Pedestal Charger are outlines as follows:
1. Take out the charger from its packaging.
2. Using the key (shipped together on the same packaging), open the charger’s rear door assembly to expose the four (4) nuts.
3. Release the pedestal from the charger unit by removing the four (4) nuts.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
4. Prior mounting the pedestal base to the concrete slab, make sure that AC powerlines are properly secured inside the conduit at the center of the pedestal base mounting location.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
Conduit Connection Options:
The conduit carrying electrical service can also be installed above the concrete slab going thru:
a) a hole drilled on either left or right side of the charger unit going thru the same side of the pedestal base going up to the input safety breaker.
b) a hole drilled on the rear side of the charger unit going thru the same side of the pedestal base going up to the input safety breaker.
In either option above, please ensure that the cut surfaces (during drilling) are treated / recoated in order to prevent from rusting.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
5. Once the pedestal is released from the charger unit, mount and secure the pedestal base to the concrete slab using four (4) concrete expansion bolts.
6. Once the pedestal base is mounted and secured to the concrete slab, attach the charger unit to the pedestal base using the four (4) nuts previously removed in step 3.
7. Fasten the four (4) 1⁄4‑20 nuts at 53 in-lb.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
6.2. Electrical Service Connection
Wall Mount Charger Electrical Connection
The unit is provisioned to receive an electrical power connection from the bottom as shown in the figure below.
MERSEN DISTRIBUTION BLOCK (MPDB63153)
Primary Secondary
Wire Range Opening per Pole Torque (lb-in) Wire Range Opening per Pole Torque (lb-in)
2/0 – #6 1 120 2/0 – #6 1 120
#8 – #14 1 50 #8 – #14 1 50 of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
Single / Dual System Electrical Connection
Single Sided Charger Connection
• Two (2) appropriately gauged hot leads (refer to local electrical code)
• One (1) appropriately gauged ground (green) lead
• Electrical conduit per all applicable state and federal regulations
• AC input power should be inserted through bottom of EVSE enclosure
• Electrical connections shall be made as specified in this section
NOTE
For the dual units, two separate line pairs need to be connected from independent service panel breakers of the appropriate rating. Each hot lead should measure 120VAC to ground.
Service Connection
Electrical Input
AC Voltage
Single Port
208/240 VAC
Dual Port
208/240 VAC
Current Input Power
Connection
Service Panel
Breaker Current
Input Power
Connection
Service Panel
Breaker
Standard
(recommend 10 –
8AWG)
30A one 50A branch circuit
40A dual pole
(non-GFCI type)
30A x 2 two independent
40A branch circuits
40A dual pole
(non-GFCI type) x 2
Standard
(recommend 8 –
6AWG)
40A one 50A branch circuit
50A dual pole
(non-GFCI type)
40A x 2 two independent
50A branch circuits
50A dual pole
(non-GFCI type) x 2
Standard
(recommend 6 –
3AWG)
70A one 100A branch circuit
100A dual pole
(non-GFCI type)
Service Panel GFCI Do not provide external GFCI as it may conflict with internal GFCI (CCID)
Wiring Standard 3-wire (L1, L2, earth)
5-wire (L1, L1, L2, L2, earth)
For a 3-phase system, the 2 ports should be distributed between 2 different phases
(e.g. L1 & L2, and L2 & L3)
To reduce the risk of fire, connect only to a circuit provided with the appropriate maximum branch circuit overcurrent protection (40A, 50A, & 100A for 30A, 40A, and 70A output rating, respectively) in accordance with the ANSI/NFPA 70 National Electrical Code. On a dual-port charger, this circuit breaker is for each port.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
Single Port Charger (30A/40A) – Pedestal
Connect L1 and L2 to the input safety breaker. BTCPower highly recommends crimp ferrule lugs to be used to make all electrical connection to the input safety breaker. In addition, a torque wrench should be used on the input breaker screw terminals. Set the wrench to a torque of 21.2 lb.in or 2.4 N.m. A pull test should be done on the wire connections to ensure proper connection.
Eaton Breaker (FAZ-C50/2)
Charger Wire Size Torque Requirement 30A 10 – 8AWG (recommended) 21.2 lb.in
(2.4 N.m)40A 8 – 6AWG (recommended)
* Temperature rating of wires should be 60°C. Use Copper wires only.
NOTE
Appropriate wire size / gauge to be used will be determined by the installer in-charge.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
Dual Port Charger (30A/40A) – Pedestal
Connect L1 and L2 on both charge ports to the input safety breaker. BTCPower highly recommends crimp ferrule lugs to be used to make all electrical connection to the input safety breaker. This requires the correct crimping tool. In addition, a torque wrench should be used on the input breaker screw terminals. Set the wrench to a torque of 2.4Nm or 21.2 lb.in. A pull test should be done on the wire connections to ensure proper connection.
Eaton Breaker (FAZ-C50/2)
Charger Wire Size Torque Requirement
30A 10 – 8AWG (recommended) 21.2 lb.in
(2.4 N.m)40A 8 – 6AWG (recommended)
* Temperature rating of wires should be 60°C. Use Copper wires only.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
Single Port Charger (70A) – Pedestal
Connect L1 and L2 to the input safety breaker. BTCPower highly recommends crimp ferrule lugs to be used to make all electrical connection to the input safety breaker. In addition, a torque wrench should be used on the input breaker screw terminals. Set the wrench to a torque of
80lb.in or 9 N.m. A pull test should be done on the wire connections to ensure proper connection.
SquareD Breaker (BDL26100)
Charger Wire Size Range Torque Requirement
70A 6 – 3 AWG (recommended) 80 lb.in
(9 N.m)
* Temperature rating of wires should be 60°C for 3AWG and 90°C for 6AWG. Use Copper wires only.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
Grounding Instructions
DANGER
Improper connection of the equipment-grounding conductor may result in a risk of electric shock. Check with a qualified electrical personnel or service person if you are in doubt as to whether the unit is properly grounded.
The AC Level 2 Charger must be connected to a grounded, metal, permanent wiring system, or an equipment-grounding conductor is to be run with the circuit conductors and connected to the equipment grounding terminal.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
Do not connect to these systems:
Do not connect the charger to the following types of power sources:
• 120/208 VAC 3 phase wye, ungrounded
• 120/240 VAC 3 phase delta, corner-grounded
• Any system where the center point of the AC power source is not grounded of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
6.3. Wi-Fi Kit Mounting Procedure
Refer to the following instructions in mounting the Wi-Fi Module:
1. Remove the modem from the unit.
1.1. Disconnect the antennas, power cord, and Ethernet cable from the cellular modem as shown in Figure 1.1.
1.2. Remove the two (2) screws holding the modem to the mounting bracket as shown in
Figure 1.2.
1.3. Remove the right antenna only by removing the nut holding it in place as shown in
Figure 1.3.
2. Use the mounting holes as shown in Figure 2 to mount the aluminum bracket for Wi-Fi module with power supply.
3. Mount the power supply
3.1. Mount the power supply bracket (with zip ties on it) to the left side of the aluminum bracket as shown in Figure 3.1.
3.2. Secure the power supply bracket with two (2) mounting screws as shown in Figure 3.2.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
3.3. Attach the power supply (shown in Figure 3.3a) to the bracket by sliding onto the bracket as it is pushed down as shown in Figure 3.3b.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
4. Install the Wi-Fi Module
4.1. Install the Wi-Fi module and secure it to the bracket with zip ties as shown in Figure 4.1.
4.2. Connect one end of the blue Ethernet cable to the power supply (shown in Figure 4.2a) and the other end going to the left PC Ethernet port (shown in Figure 4.2b).
4.3. Connect the white Ethernet cable from the bottom of the Wi-Fi module to the power supply as shown in Figure 4.3.
4.4. Connect the power supply wires from the bottom of the unit to the input power terminals of the terminal block located at the right side of the charger. See Figure 4.4.
4.5. Connect the ground wire to any terminal block mounting chassis ground as shown in
Figure 4.5.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
4.6. Connect one end of the Wi-Fi antenna cable on the tip of Wi-Fi module and the other end to the Wi-Fi antenna attached on the right side where one of the cellular modem antennas was previously installed. See Figures 4.6, 4.7, and 4.8.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
6.4. Wi-Fi Network Connection
Configuring PC to connect to Wireless Access Point
1. Disconnect the Ethernet cable from Wi-Fi Wireless Access Point POE/power supply.
2. Connect a patch cord ethernet cable from Wi Fi Wireless Access Point POE/Power supply to the Ethernet port on the PC.
3. On the laptop, open File Explorer. This can be accomplished by left clicking on taskbar icon or entering “File Explorer” in the search bar.
4. Enter “Control Panel\All Control Panel Items\Network and Sharing Center” into the address bar in File explorer.
5. In the “Network and Sharing Center” page, left click on the “Ethernet” link as circled in red below:
6. In the “Ethernet Status” window, left click on the “Properties” button as shown below
(circled in red):
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
7. In the “Ethernet Properties” window, click on the “Internet Protocol Version 4 (TCP/IPv4) connection and then “Properties” button as shown below (circled in red):
8. In the “Internet Protocol Version 4 (TCP/IPv4) Properties” window, select the “Use the following IP address” option, enter the IP address, Subnet mask, and Default gateway, and select “Validate settings upon exit as shown below (circled in red):
9. Click “OK” of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
10. Click on the “Close” button on the “Ethernet Properties” window.
11. A pop-up banner may appear showing connection to a network.
Connecting PC to Wi-Fi Wireless Access Point
1. Launch a browser on the PC (Chrome is recommended)
2. In the address field, type: “https://192.168.1.20” and press “enter.”
3. If a warning screen appears, click on links needed to allow access to the management page (e.g. click on “Advanced” and then “Proceed to 192.168.1.20 (unsafe)”).
4. When the login page appears, enter “ubnt” in both the password and username fields.
5. Click the box to accept “TERMS OF USE and LICENSE AGREEMENT.”
6. Left click the “Login” button in lower right area below Terms of Use.
Configuring Wi-Fi Wireless Access Point Username/Password
1. Once the Wi Fi Wireless Access Point management page opens, click on the “SYSTEM” tab as shown below (circled in red):
2. Click on magnifier icon as shown below (circled in red):
3. To change password, for “Current Password”, use “ubnt”; for New Password, use
“nosoup4u” as shown below (circled in red):
4. Click “Change” button below “Miscellaneous” section (on the right).
5. On top, a blue banner will appear allowing you to select the “Apply” button.
https://192.168.1.20” of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
Configuring Wi-Fi Wireless Access Point Operation Mode
1. After a moment, select the “Network” tab as shown below (circled in red):
2. Assure that the settings are as shown in the screen below.
3. Select the “Change” in lower right corner of the window (circled in red):
4. On top, a blue banner will appear allowing you to select “Apply”.
5. Select the “Wireless” tab as shown below (circled in red):
6. Assure that the Wireless Mode is set to “Station” as shown below (circled in red):
7. Select “Change” button in lower right corner of the window as applicable.
Configuring Wi-Fi Wireless Access Point Select Network
1. Remaining in the “Wireless” tab page select the “Select” button for the SSID as shown above (circled in green).
2. Choose the appropriate network SSID by left clicking on the button to the left of the identified network as shown in example below (circled in red). Assure Signal is above -
70dBm and is more than 15 dB above noise (yellow):
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
3. Left click on “Select” as shown below (circled in green):
4. Once the selection is accepted, the window will move to background (but may still be opened) returning screen to the “Wireless” tab page.
5. Enter the password provided at site, for the selected network SSID, and left click “Change” as shown in the example screen below (circled in red):
6. Once the “Change” is accepted, the window will display a banner along the top of the screen as shown below in the example screen shot (circled in red):
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
7. Initially select the “Test” button (circled in orange on the previous page)
8. The banner will show that the settings are temporarily being applied and will resort back to previous setting after a shown time period as seen below:
9. The succeeding set of procedures are for testing network internet connection. Note that you will have about three (3) minutes to complete these next procedures.
Testing Internet Connectivity/Returning PC to DHCP
1. After initiating test mode on previous page, test for Internet connection by doing search in browser. If the connected WAN network is using the 192.168.1.xxx network schema, skip to next page of these instructions.
2. Repeat instructions on first three pages of the “Configuring PC to connect to Wireless
Access Point” of this document. In the “Internet Protocol Version 4 (TCP/IPv4) Properties” window.
3. Select the “Obtain an IP address automatically” option as shown below (circled in red):
4. Click “OK” (circled in red):
Testing Internet Connectivity/Returning PC to Static IP
1. If there is connection to the Internet, return the PC IP address to a static address as described under “Configuring PC to connect to Wireless Access Point” on the previous pages.
2. Click “Apply” (green circle in top screen shown on the previous page), otherwise select
“Discard” or wait until timer expires.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
3. If there is no Internet connection, verify settings set previously and repeat steps under
“Configuring Wi-Fi Wireless Access Point Select Network” and “Testing Internet
Connectivity/Returning PC to DHCP”.
Returning PC to DHCP
1. Once Internet connection is verified and settings are set, repeat instructions number 1 to
6 of the “ Configuring PC to connect to Wireless Access Point ” procedure.
2. In the “Internet Protocol Version 4 (TCP/IPv4) Properties” window, select the “Obtain an IP address automatically” option as shown below (circled in red):
3. Click “OK”
4. Disconnect the Ethernet patch cable from the POE/power supply and reconnect the
Ethernet cable from the charger PC to the Ethernet port on the POE/power supply.
All BTCPower EVSEs should be connected to a dedicated wireless router.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
INSTALLATION
6.5. Ethernet Port Location from Modem
The RJ45 cable from the modem should be connected to the left-side ethernet port of the PC.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
VERIFICATION AND INSPECTION
7. Verification and Inspection
Commissioning
Prior and during system start-up, perform verification and inspection on the charger unit using the
AC Level 2 Charger Commissioning Checklist which was provided together with this manual.
All instructions listed in the commissioning checklist are considered mandatory and must be carried out by the contractor in-charge of the commissioning. Required information shall be filled-in as well.
For any issues, concerns, or questions during commissioning, please email to dispatch@btcpower.com or call 1-855-901-1558.
After successful commissioning, email the completed commissioning checklist to dispatch@btcpower.com.
file:///C:/Users/rdihayco/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/QCM9TOEG/dispatch@btcpower.com file:///C:/Users/rdihayco/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/QCM9TOEG/dispatch@btcpower.com of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
OPERATION
8. Operation
8.1. System Power Up and Testing
DANGER
The charger must NOT be started or put into use without having been commissioned by a fully trained and authorized personnel.
WARNING
WARNING AGAINST TAMPERING, and PLEASE REFER TO SAFETY WARNINGS PERTAINING TO A RISK
OF FIRE OR ELECTRIC SHOCK FROM SECTION 6.
Front Display Panel
The front panel display allows the user to know the status of the charger and if charging is taking place.
Switching ON
Once the charger has been installed by a qualified electrician, switch ON the breaker inside the charger then the main panel breaker. The system and the display should turn ON.
Free Vending Mode
Remove the charging connector from its holder on the front of the charging station. Open the
J1772 plug cover on your vehicle (refer to the vehicles owner’s manual). Plug the J1772 plug into the vehicle’s charge port.
Upon insertion, push down on the handle to lock it into place. Normally, the vehicle will immediately request a charge and the contactor inside the charger can be heard closing. The display will show ready for charge followed by charging.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
OPERATION
To remove the connector from the vehicle, depress the button in the middle of the handle to release the connector.
Place the charge connector back into the connector provided on the charge station.
Access Control Mode
• RFID
• Credit Card Payment
• Phone Application
1.1. Screen Scenarios
READY FOR CAR TO PLUG IN
SCAN RFID or USE APP of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
OPERATION
RFID INVALID
PAYMENT TIMER EXCEEDED
AUTHORIZING PAYMENT
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
OPERATION
CAR CHARGING
CHARGING COMPLETED
CAR UNPLUGGED
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
OPERATION
INTERNET DOWN
ERROR SCREEN WITH ERROR CODE
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
OPERATION
8.2. Troubleshooting
Charging Does Not Start
In the event of a problem, charging will stop, and an error message will appear on the display panel. When this happens, perform the following steps before calling your field service representative.
1. Remove the charging connector from the vehicle socket. The error message on the screen may go off. Plug the connector back into the socket and check if charging begins normally. If charging does not start, then call customer service.
2. If error code appears on screen and persists after removing the connector, consider calling the field service representative to investigate the issue. The user should record the
Error Code shown on the display along with the station ID and date and time of the occurrence.
3. Alternatively, if the error code does not appear when the connector is removed, be sure the connector is removed from the vehicle socket and switch OFF power at the circuit breaker feeding power to the charger. Wait a few seconds and switch the circuit breaker back ON again. Charging should start normally. If charging does not begin, call for field service representative.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
OPERATION
Error Codes
Error Code Source Severity Description Troubleshooting Steps
ERROR0
OR
No MCU
Communication
Power
Board to
PC
High
Display shows "No MCU
Communication". The
PC no longer has control over the actions of the Power Board.
"1) Check all AC Input voltages
(both ports) with a multimeter: line-to-line (208 to 240 VAC) and line-to-ground (120 VAC). If no voltages are found, ensure the switchgear (power going into the charger) is on.
2) Ensure breaker is turned on for the port that is being troubleshot.
3) Connect a laptop via USB to
Serial cable to the RS232 connector and check the firmware version of the Power
Board. Update firmware if necessary. If the laptop is not communicating with the Power
Board, replace the Power Board
Assembly.
4) Check if RS232 Board is the optically isolated version. Replace board if the existing board is not the optically isolated version.
5) Check if the TTL cable is yellow-jacketed. Replace cable if the cable is not yellow-jacketed.
6) Check the TTL cable for proper connection on the Power Board and the RS232 board. Ensure the connections are landed properly in their respective ports. Replace the cable if damaged.
7) Check the serial connection between the RS232 Board and the
PC (ribbon cable). Ensure connections are landed properly.
Replace the cable if damaged.
a) Check position and polarity of the PC serial ribbon cables.
8) Plug a keyboard into the charger PC, press F11, and open a new tab on the browser. In the
Address bar, type
"127.0.0.1/config.php". Check for proper serial port assignment.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
OPERATION
Error Codes (Continuation)
Error Code Source Severity Description Troubleshooting Steps
ERROR1 Contactor High Welded contacts -contactor stuck closed.
1) Check the power board assembly version. If the power board assembly has cables for the high voltage lines, it is the older version. If the power board assembly has busbars for the high voltage lines, it is the current version.
2) Check the AC Voltage across the J1772 line pin (either) to ground pin with a multimeter. If
ANY voltage is detected, replace the Power Board
Assembly. On older units replace the output contactor/relay.
3) Connect a laptop via USB to
Serial cable to the RS232 connector and check the firmware version of the Power
Board. Update firmware if necessary.
a) Check the fault condition on the center of the GUI. If no error is shown in the GUI, check the compatibility between the Power Board
Firmware and the PC Software.
4) Shut off the charger's input AC
Breaker, then turn on. If you hear contactor open, there may have been a glitch in the Power Board.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
OPERATION
Error Codes (Continuation)
Error Code Source Severity Description Troubleshooting Steps
ERROR2 Grounds High Missing or loose grounds
1) Check all physical grounds -ensure all the grounds are securely fastened.
a) Check the power board ground. Ensure there is no conformal coat on the ground position.
Additionally, ensure the ground mounted to the proper position.
b) Check the ground lugs at the bottom of the unit
c) Check the source ground
- ensure the charger is properly grounded.
ERROR5 Charger High
Contactor not engaging due to excessive heat, causing the safety not to engage the contactor coil.
1) Check for any loose connections on the terminal block (all terminals), and the output contactor/relay. Torque any loose connections down.
2) Check if the Power Board thermistor is adhered to the contactor. Adhere to the contactor with Kapton Tape if necessary.
3) Check the Power Board firmware and ensure the error shows up on the Level 2 GUI under Fault prompt. Record the number on the bottom center of the GUI.
4) In the GUI, check the output current settings.
5) Replace Power Board
Assembly if the error persists.
of apparatus without written permission.
09-Feb-22Revision V
AC Level 2 Charger
INSTALLATION AND USER’S MANUAL
OPERATION
Error Codes (Continuation)
Error Code Source Severity Description Troubleshooting Steps
ERROR6 Contactor High
Contactor welded -voltage is present at charge handle
1) Replace Power Board Assembly -for older versions replace the relay.
2) In the L2 GUI, check the firmware version and fault status.
ERROR8 Charger/GFCI High Line voltage getting shorted
1) Check line to ground continuity on both the input and output sides.
Check for any loose wires that are shorting to ground.
2) Check if the Power Board firmware is compatible with the PC
Software. Update the firmware/software if necessary.
3) Check Power Board firmware on
Level 2 GUI and ensure the error shows under fault prompt.
4) See if fault continues after disconnecting the vehicle.
5) Replace Power Board Assembly.
If the Power Board assembly is the older version, replace the Power
Board.
No Network
Connection Charger Medium
Network connection is down (cellular, Wi-Fi, or ethernet)
1) Ensure cellular service/internet bill is paid
2) Update modem firmware (if applicable)
3) Update Gateware firmware for
Wi-Fi Gateway Modem (if applicable)
4) Check Power Supply for proper voltage to the modem. (5V or 12V, depending on the modem)
5) Check antennae to ensure they are not disconnected from the radio device (modem or Wi-Fi)
6) Check modem APN
7) Check the…
This is the start of the file's text. The full file is on GovTribe.
File details come from the government source that posted it. Updated .