Bid Invitation (61).pdf

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Attached to
Technology Device Repair, Parts and Other Related Products and Services
Solicitation number
RFP #3370-26
Issued by
Denton County, Texas

About this file

This is a Request for Proposal (RFP) issued by Lewisville Independent School District (LISD) in Texas for Technology Device Repair, Parts and Other Related Products and Services under RFP #3370-26. LISD is seeking proposals for repair services, replacement parts, and related products for Apple devices including iPads and MacBooks, as well as other technology devices such as computers, tablets, laptops, and printers. The District maintains approximately 73,241 iPads and 8,876 MacBooks across its 47,000-student enrollment spanning 127 square miles across thirteen municipalities. Vendors may propose product-only, service-only, or combined offerings. The questions deadline is August 25, 2026 at 2:00 PM (CT), with proposals due September 8, 2026 at 2:00 PM (CT). Award recommendations are tentatively scheduled for October 12, 2026, with an effective award date of October 13, 2026. The initial contract term runs from November 2026 through November 2028, with two successive two-year renewal options extending through November 2032, with automatic renewal unless the vendor provides written notice 90 days prior to renewal dates.

Pricing is structured to include both line-item pricing for specific repair services and a minimum percentage discount applied to the vendor's catalog of goods and services. All costs including shipping, surcharges, travel, and fees must be included in pricing. Repair work must restore devices to original operational soundness, and vendors must provide data destruction and sanitation certifications meeting EPA, NIST, NSA, DOD, and NAID standards for any equipment that cannot be returned to the District. The evaluation will award up to 100 points based on: purchase price (35 points), reputation (9 points), quality of goods/services (20 points), extent to which offerings meet District needs (25 points), past District relationship (1 point), and other relevant factors (10 points). Vendors must provide proof of required insurance including Commercial General Liability, Auto Liability, Workers' Compensation, Cyber/Data Breach coverage, and Sexual Misconduct Insurance, along with completed W-9 forms, Certificate of Interested Parties (Form 1295), and compliance certifications regarding felony convictions, non-collusion, and non-boycott of Israel.

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RFP #3370-26

Technology Device Repair, Parts and Other Related Products and Services

Issue Date: 8/14/2026

Questions Deadline: 8/25/2026 02:00 PM (CT)

Response Deadline: 9/8/2026 02:00 PM (CT)

Contact Information Contact: Shelly Shackelton - Senior Buyer Address: Procurement Department

1565A West Main Street Lewisville, TX 75067

Phone: (972) 350-4750 Email: shackeltons@lisd.net

Deadline: 9/8/2026 02:00 PM (CT) RFP #3370-26Page 1 of 39 pages

Event Information Number: RFP #3370-26 Title: Technology Device Repair, Parts and Other Related Products and Services Type: Request for Proposal - Formal Issue Date: 8/14/2026 Question Deadline: 8/25/2026 02:00 PM (CT) Response Deadline: 9/8/2026 02:00 PM (CT) Notes: Lewisville Independent School District, (LISD or DISTRICT) is accepting proposals and pricing for RFP #3370-26 Technology Device Repair, Parts and Other Related Products and Services. LISD is requesting specific pricing for products and services of Apple products, though this solicitation may cover repairs, parts, and related products and services for any LISD technology device, including but not limited to Apple products, computers, tablets, laptops, printers and other devices. This solicitation includes both line item pricing and minimum percent discount pricing.

All interested vendors, including sole source providers, are encouraged to respond to this request for proposal in its entirety and should submit all required bid attachments regardless of sole source status to be considered.

Missing or incomplete information will have a negative impact on vendor evaluations.

RFP #3370-26 shall be awarded at District discretion, to multiple Proposers supplying comparable products or services, also known as a multiple award schedule, or award the Contract to a single Proposer. The District's decision to make multiple awards or a single award will be based upon the District's sole discretion regarding the type of products and/or services that provides best value to The District.

The initial term of this proposal shall be from November 2026 - November 2028.

Dependent on the long-range needs of the District, if vendor does not notify the District 90 days before any renewal date(s), the District will auto-renew the bid under the existing terms and conditions. If vendor does not wish to renew, or wishes to renew with new terms and conditions, please contact LISD within 90 days of the renewal term. There will be two successive renewals, each consisting of a two year term.

Initial Anticipated Contract Term: November 2026 - November 2028 Second Term: November 2028 - November 2030 Third and Final Term: November 2030 - November 2032

Billing Information Address: TX Email: invoices@lisd.net

Deadline: 9/8/2026 02:00 PM (CT) RFP #3370-26Page 2 of 39 pages

Bid Activities

Release of Proposal 8/14/2026 7:00:00 AM (CT)

Deadline for Questions 8/25/2026 2:00:00 PM (CT)

Respond to Questions 8/27/2026 5:00:00 PM (CT)

Deadline for Submittal 9/8/2026 2:00:00 PM (CT)

(Tentative) Recommendation to Board of Trustees 10/12/2026 7:00:00 PM (CT)

(Tentative) Effective Date of Award 10/13/2026 8:00:00 AM (CT)

Bid Attachments

W-9 Form - Rev 2024.pdf Download

W9 - v 2024

LISD Terms and Conditions 071725.pdf Download

LISD Terms and Conditions 071725

1295_Form_(unsworn_declaration) 082522.pdf Download

Certificate of Interested Parties (Form 1295)

Vendor Insurance Acknowledgment_2-4-26 .pdf Download

LISD Vendor Insurance Acknowledgment preemployment-preservice-affidavit-tec-22a055 (1) (1).pdf Download

PRE-EMPLOYMENT OR PRE-SERVICE AFFIDAVIT FOR EDUCATIONAL ENTITIES

Pursuant to Texas Education Code (TEC) §22A.055, a person applying for employment with or who will act as a service provider for an educational entity (school district, district of innovation, open-enrollment charter school, other charter entity, regional education service center, or shared services arrangement) must submit, using a form adopted by the agency, a pre-employment or pre-service affidavit.

Please fill out this affidavit and attach it to your bid response in the response attachments tab.

CIQ Form 2015.pdf Download

Conflict of Interest Questionnaire Form

LISD Public Records Agreement. v2 081126pdf.pdf Download

LISD Public Records Agreement v2

LISD_Contracted_Services_Insurance_Requirements.pdf Download

LISD_Contracted_Services_Insurance_Requirements

Requested Attachments

Catalog / Pricing (Attachment required)

Catalog/Price list MUST be included or proposal may not be considered. Vendors shall submit catalog(s)/pricelist(s) with the Proposal in a readily available and readable electronic format, with Excel or a searchable PDF preferred.

NOTE: IF DETAILED INFORMATION IS NOT SUBMITTED, PROPOSAL MAY NOT BE CONSIDERED.

Please save as Company Name Pricing [Example: ABC Company Pricing] PLEASE SAVE AS A PDF

Insurance Certificate (Attachment required)

Please save as Company Name COI [Example: ABC Company COI] PLEASE SAVE AS A PDF

Deadline: 9/8/2026 02:00 PM (CT) RFP #3370-26Page 3 of 39 pages https://lisd.ionwave.net//extract.aspx?e=KyDi8nw9D65WcwRLrAnrkXJG8YqeXEpVXuTwL0qFk098gJZHUdUYVkHxPtr8ChFlr6O7IVQk66HxH~m-ZFkMxg https://lisd.ionwave.net//extract.aspx?e=8kFwLdB45aoaBUII0X457HXg3bh1nWm2kq06QNW5pXPYBWfq91ZqKbvYKB1k3Hu11m~V5nV~IG3UIVduSIqU5g https://lisd.ionwave.net//extract.aspx?e=sxjLbMOYzym1qtyC1e3S~XDMf7tTTUPfJFM1ylNxyce7aiLU0H~crxlLSC2s~wXXFbztZpYYiQtQdq0aBjDBkg https://lisd.ionwave.net//extract.aspx?e=RG8Cj4NbO4VVJHmfcAnn1~ofGrpgdKceLtdWWW96zsU-vhu6l3VweGTePT0oMwM-KBGA0YWDazPwwgdP1JvO5g https://lisd.ionwave.net//extract.aspx?e=IRWHFh7GFioaOYp~09-aLkffxCUmfkRQRS0fovQ0em36-x~8HJSZS1KZ2aactwl7gBpvTKKz6gk4PXRmGKnuDA https://lisd.ionwave.net//extract.aspx?e=URDApkoEaLVJDMrNzzxAwQbb9x9g9Mjtg-5gPR2VlEnEytLKzwYqL27xawy-sINW3~0l0NwKz4Ij9AoaCfeONw https://lisd.ionwave.net//extract.aspx?e=8sVEnoIW4QrB89Sv1CORi8uMrByCHxfcL1ANECPPH4KyVcguM7DyzkzJliCHn1O0LeHEcSJ0ihYCzT83LwPwog https://lisd.ionwave.net//extract.aspx?e=KQWIolBGaezyybMVCBd13evYyT1zQdz7IbxnwxzASDxD7bRT8lwt-uWdStLOZ73rvmeyLCiLw~JdhkNOz7t7Nw

Form 1295 (Attachment required)

Please save as Company Name 1295 [Example: ABC Company 1295] PLEASE SAVE AS A PDF

W-9 Form (Attachment required)

Please save as Company Name W9 [Example: ABC Company W9] PLEASE SAVE AS A PDF

Vendor Insurance Acknowledgment (Attachment required)

Please save as Company Name Vendor Insurance Acknowledgement [Example: ABC Company Vendor Insurance Acknowledgement] PLEASE SAVE AS A PDF

LISD Public Records Agreement (Attachment required)

Please save as Company Name Public Records Agreement [Example: ABC Company Public Records Agreement]

PLEASE SAVE AS A PDF

PRE-EMPLOYMENT OR PRE-SERVICE AFFIDAVIT

(Attachment required)

PRE-EMPLOYMENT OR PRE-SERVICE AFFIDAVIT FOR EDUCATIONAL ENTITIES

Pursuant to Texas Education Code (TEC) §22A.055, a person applying for employment with or who will act as a service provider for an educational entity (school district, district of innovation, open-enrollment charter school, other charter entity, regional education service center, or shared services arrangement) must submit, using a form adopted by the agency, a pre-employment or pre-service affidavit.

Please fill out this affidavit and attach it to your bid response in the response attachments tab.

Vendor Insurance Acknowledgment (Attachment required)

Please save as Company Name Vendor Insurance Acknowledgment [Example: ABC Company Vendor Insurance Acknowledgment] PLEASE SAVE AS A PDF

Conflict of Interest Questionnaire Form Only required if applicable.

Data Destruction and Sanitation Information Data Destruction and Sanitation Information. See RFP for additional information. Required for for vendors providing repair related services. Not required for vendors providing parts only.

First Quote First Quote

Bid Attributes

1 Non-Collaboration Agreement

It is hereby stated and serves as notice that if any collaboration was provided in the development of this bid and/or the outline and details of the bid specifications of this bid and any related documents, that the vendor, company, or firm will not be eligible or considered for award of this bid.

Do you understand and agree (Yes / No)?

Yes No (Required: Check only one)

Deadline: 9/8/2026 02:00 PM (CT) RFP #3370-26Page 4 of 39 pages

2 Scope of Work

Lewisville Independent School District, (LISD or DISTRICT) is accepting proposals and pricing for RFP #3370-26 Technology Device Repair, Parts and Other Related Products and Services. LISD is requesting specific pricing for products and services of Apple products, though this solicitation may cover repairs, parts, and related products and services for any LISD technology device, including but not limited to Apple products, computers, tablets, laptops, printers and other devices. This solicitation includes both line item pricing and minimum percent discount pricing.

All interested vendors, including sole source providers, are encouraged to respond to this request for proposal in its entirety and should submit all required bid attachments regardless of sole source status to be considered.

Missing or incomplete information will have a negative impact on vendor evaluations.

RFP #3370-26 shall be awarded at District discretion, to multiple Proposers supplying comparable products or services, also known as a multiple award schedule, or award the Contract to a single Proposer. The District's decision to make multiple awards or a single award will be based upon the District's sole discretion regarding the type of products and/or services that provides best value to The District.

The initial term of this proposal shall be from November 2026 - November 2028.

Dependent on the long-range needs of the District, if vendor does not notify the District 90 days before any renewal date(s), the District will auto-renew the bid under the existing terms and conditions. If vendor does not wish to renew, or wishes to renew with new terms and conditions, please contact LISD within 90 days of the renewal term.

There will be two successive renewals, each consisting of a two year term.

Initial Anticipated Contract Term: November 2026 - November 2028 Second Term: November 2028 - November 2030 Third and Final Term: November 2030 - November 2032

3 LISD Demographics

Lewisville ISD encompasses 127-square miles and serves 47,000 students from thirteen municipalities including Argyle, Carrollton, Coppell, Copper Canyon, Double Oak, Flower Mound, Frisco, Grapevine, Highland Village, Hebron, Lewisville, Plano and The Colony.

4 Length of Contract

The initial term of this proposal shall be from November 2026 - November 2028.

Dependent on the long-range needs of the District, this bid will automatically renew for the terms listed below. If vendor does not wish to renew, or wishes to renew with new terms and conditions, please contact LISD within 90 days of the renewal term. There will be two successive renewals, each consisting of a two year term.

Initial Anticipated Contract Term: November 2026 - November 2028 Second Term: November 2028 - November 2030 Third and Final Term: November 2030 - November 2032

5 Introduction

There are attributes, including this one, associated with this proposal. Some are notes and require no response, but most have a required response. ***Please select each page on the right-hand side of the blue bar below (at the bottom of this list of attributes) in order to view the next page of Bid Attributes.***

6 *

PROPOSAL SPECIFICATIONS

Information on Existing Environment:

The District has approximately 73,241 iPads, 8,876 Macbooks as well as other technology devices such as printers, Windows computers, and other technology devices.

Deadline: 9/8/2026 02:00 PM (CT) RFP #3370-26Page 5 of 39 pages

Specifications:

All material and work performed must conform to manufacturer specifications and industry best practices.

- Vendors may propose product only, services only, or both.

- All applicable costs shall be included, including but not limited to shipping, surcharges, travel, fees and any other applicable costs.

Service Related Specifications:

- Repairs are to be made to restore to an equal or better state than the former condition prior to break/defect/malfunction/etc. and result in original operational soundness to the satisfaction of the District.

- All repairs, except for Line #7 Hourly Rate - Technology Device Repair, shall be complete repairs and include all parts and labor costs. Line #7 is an hourly rate for labor only.

- Vendor must be able to provide service at any District location. Vendors may pick up devices on-site or provide the District secure shipping for the device. Vendor must provide tracking information for any devices leaving the District.

- On-site repairs may be available on a case by case basis, subject to LISD Technology Department approval.

- In the event LISD property leaves District premises, the Vendor shall assume liability of items at pickup/shipping point.

- Under no circumstance shall the Vendor access, retain, use, or share personally identifiable information, Data as defined in the Texas Data Privacy Agreement found under the "Attachments" tab, or any other data found on District technology property.

- For all repair quotes under this solicitation, the Vendor must provide a good faith anticipated completion date.

- The District reserves the right to, at any time, have the District's property immediately returned in its existing/originally provided condition at no cost.

Data Destruction and Sanitation Requirements:

In the event that LISD property leaves District premises that may contain data and cannot be returned to LISD (eg.

off-site hard drive repair and the original hard drive is not returned), the Vendor must meet and provide copies of accepted industry standard data destruction/sanitation certifications such as: required E.P.A. (U.S. Environmental Protection Agency) certifications and certifications that meet Data Destruction Services to meet National Institute of Standards and Technology ("NIST") Guidelines for Media Destruction, (NSA) National Security Administration, (D.O.D.) Department of Defense Standards and (N.A.I.D.) National Association for Information Destruction or Sanitization and hard drive destruction. The Vendor's methodology, certifications provided, reporting provided, and audit information must be uploaded under "Data Destruction and Sanitation Information" in the "Response Attachments" tab. Data destruction/sanitation certifications must be received by the District no later than thirty (30) days after equipment leaves the District premises. Failure to provide certification shall constitute a significant failure of the performance of the contract.

General Specifications:

Where applicable, the following shall apply:

- All material and work performed must conform to manufacturer specifications.

- All products provided must be new and must carry the full original warranty period. If Original Equipment Manufacturer ("OEM") products are not available, other equivalent products may be quoted so long as clear, easily apparent notice is provided on the quote.

- Vendor shall adhere to all manufacturer guidelines, requirements, and specifications, including but not limited to installation specifications.

- The Vendor is expected to work with the District on specific scheduling and timing of events, however, the District shall ultimately make the determination.

Deadline: 9/8/2026 02:00 PM (CT) RFP #3370-26Page 6 of 39 pages

- No work contemplated under this solicitation shall be considered a public work. All electrical will be provided by

LISD.

- Clarifications provided by posted bid questions and answers may provide additional clarification, but are not incorporated into the RFP or contract unless specifically added via an addendum.

- If any item is discontinued by the manufacturer, replaced by a newer model, or unavailable for an immediate need purchase, the Vendor shall notify LISD immediately and seek approval for a replacement specification standard. - Vendor shall have a dedicated project manager, provide routine reports and status updates, and resolve all issues in a timely basis.

- Vendor shall operate in accordance with the District's direction throughout the Agreement.

- In absence of any specific guidance, requirements, or specifications, the Vendor shall use its best efforts and adhere to industry best standards and practices.

- LISD shall be the sole judge of applicability.

- At all times the Vendor shall protect District assets and safeguard against damage, theft, or otherwise.

- Upon the District's request, the Vendor shall provide a quotation for District requested product/service pursuant to this RFP. Quotes shall reference the RFP number as the sole terms and conditions, any other terms and conditions on the quote shall be null and void.

- Vendor shall provide a dedicated representative/account manager. LISD reserves the right to have the dedicated representative/account manager replaced upon request.

- Unless otherwise stated within this document, in the event that several products or services are included in the Vendor's proposal response, the Vendor shall identify in a clear and easy to understand fashion which line item in this solicitation the referenced product or service pertains to, or if it is an additional/separate add-on. For all references to products or services that are not clear and easy to understand by LISD, they shall be considered to be included in your line item responses to this solicitation.

Catalog of Proposed Goods and Services:

This section pertains specifically to Line #8: Minimum Percent Discount off Catalog of Proposed Goods and Services. Please upload your Catalog under the "Response Attachments" tab describing your offerings, line cards, catalogs, links to offerings OR list links to your offerings that illustrate the catalog of proposed lines of goods and or services you carry and offer under this proposal. This may be a sheet with a link to your online catalog of goods and services. "Catalog" means the available list of tangible personal property or services, in the most current listing, regardless of date, during the life of the contract, that takes the form of a catalog, price list, schedule, shelf price or other form that:

A. is regularly maintained by the manufacturer or Vendor of an item; and

B. is either published or otherwise available for inspection by a customer during the purchase process;

C. to which the minimum discount proposed by the proposing Vendor may be applied.

First Quote:

Please upload your first quote pursuant to Line Item #8 (Minimum Percent Discount off Catalog) of this RFP. The quote shall span a period of one-year unless otherwise noted and should contain all items below that you are able to offer. This quote may be used on an as-needed basis by LISD throughout the awarded term. Please upload your "First Quote" under the "Attachments" tab.

Model Complete Repair:

iPad 9th Gen Battery Replacement

IPad 9th Gen Headphone Jack iPad 9th Gen Charging Port

Deadline: 9/8/2026 02:00 PM (CT) RFP #3370-26Page 7 of 39 pages iPad 9th Gen Diagnostic-only fee iPad 10th Gen Battery Replacement iPad 10th Gen Headphone Jack iPad 10th Gen Charging Port iPad 10th Gen Diagnostic-only fee

Macbook Pro M3 2023 Trackpad Replacement

Macbook Pro M3 2023 Input/Output Board

Macbook Pro M3 2023 Topcase Replacement

Macbook Pro M3 2023 Battery Replacement

MacBook Pro M3 2023 Diagnostic-only fee

Model Parts Only iPad 9th Gen Pro Digitizer iPad 9th Gen LCD iPad 10th Gen Digitizer iPad 10th Gen LCD

MacBook Pro M3 2023 Trackpad

MacBook Pro M3 2023 Input/Output Board

MacBook Pro M3 2023 Topcase

MacBook Pro M3 2023 Full Display Assembly

Response Document:

The Vendor may upload additional Response Document pursuant to this solicitation under the "Response Attachments" tab. The "Response Document" may include additional information that describes the Vendor's offer pursuant to this solicitation, which may include but is not limited to the following:

- Table of Contents

- Response Summary page with statement describing how the proposal meets all specifications and District needs and why the proposal is the best value to the District,

- Product/Services Detail, detailing the solution(s) proposed,

- Response Pricing, including Catalog information,

- A predefined basic Scope of Work, Timeline, etc,

- Support/Customer Service Summary and Detail such as a Service Level Agreement,

- Company Information/Background, Deadline: 9/8/2026 02:00 PM (CT) RFP #3370-26Page 8 of 39 pages

- Project/Implementation Team Qualifications and Capabilities,

- Similar Project Experience, and

- Any other information.

Time related events may base it on another event, for example, "one week after receipt of purchase order". The Response Document must be clear, easy to read, and organized. Please provide a table of contents and follow the sequence of topics defined herein. Any additional terms and conditions outside of this solicitation or deviations from this solicitation contained in the Response Document must also be noted in Bid Attribute "No Deviations or Exceptions" and "Deviations and Exceptions", otherwise the additional or deviated terms in the Response Document or any Vendor attached items shall be null and void.

7 PROPOSAL QUESTIONS

PROPOSAL QUESTIONS

8 Question

Please provide a brief summary of the products/services you are proposing.

(Required: Maximum 4000 characters allowed)

9 Question

Does your solution meet all minimum requirements represented in this solicitation?

Question

Please briefly describe why you believe your proposal best meets the District's needs. Also, what distinguishes your particular proposal from others that may be similar?

Deadline: 9/8/2026 02:00 PM (CT) RFP #3370-26Page 9 of 39 pages

Question

Will you be subcontracting or outsourcing any part of your proposal response? If so, please explain.

What is your process for the District to obtain quotes for products and services under this solicitation?

Question

What is your standard completion time from receipt of the purchase order to fulfillment of the products/services?

What expedited services are you able to offer (e.g., expedited shipping, expedited repair, etc.)?

Question

Do you offer an online management portal for District use? Is the District able to run ad-hoc reports at its convenience? Please explain.

Deadline: 9/8/2026 02:00 PM (CT) RFP #3370-26Page 10 of 39 pages

Question

What type of reporting, data, or analytics are you able to provide the District related to the products or services provided? Are you able to provide custom reporting at the District's request?

Question

Please briefly describe the steps of a typical repair process from the District's perspective.

Please outline the process for logistics including the following:

-initiating service to begin process of repair -pickup / drop off process (include method to be utilized, frequency, etc.)

-tracking services while out for repair -average turn around time of services and return to District process -quality assurance follow-up and any other processes

If you are not proposing repair services in your proposal, answer "N/A - not proposing repair services".

Question

For repair/service proposals, what type of certifications do your technicians hold? If you are not proposing repair services in your proposal, answer "N/A - not proposing repair services".

Deadline: 9/8/2026 02:00 PM (CT) RFP #3370-26Page 11 of 39 pages

Question

What is your average percentage of rework or repaired items that are returned within 30 days? If you are not proposing repair services as part of your proposal, please answer “N/A – Not proposing repair services.”

Question

If the District elects not to authorize the recommended repair after diagnostic evaluation, indicate whether the diagnostic fee will be charged or waived. If your company does not charge diagnostic fees, answer "N/A - Do not charge diagnostic fees".

Question

For off-site repairs, how will the District track its assets and its progression through the process? If you are not proposing repair services in your proposal, answer "N/A - not proposing repair services".

Question

Please describe in detail the performance and customer services guarantees included in your proposal (Service Level Agreement, etc.). If providing multiple options, you must clearly define what is included in the line item pricing and what may be an additional charge.

Deadline: 9/8/2026 02:00 PM (CT) RFP #3370-26Page 12 of 39 pages

What types of additional warranty will you provide with your products, services, or repairs?

Question

What are the location(s) of your applicable support facilities, including service facilities, product distribution, warehousing, or any facility that will directly support the District?

Please provide information about your company and company's background.

Have you previously done business with LISD? If so, please briefly describe.

Deadline: 9/8/2026 02:00 PM (CT) RFP #3370-26Page 13 of 39 pages

Question

How many public sector clients do you currently service? Please list the names of your top 10 public sector clients with respect to sales in the last year.

Question

Please state your annual revenues for the last three years, under US GAAP basis. (If GAAP revenue is not available, please provide your most accurate revenue amounts available and provide explanation).

Question

Do you regularly undergo routine audits? Do you regularly undergo a financial audit (PCAOB, ASB/AICPA)? Have you undergone any other types of audits (SOC 1, 2, 3, Cyber, or other type of audit)? Please explain.

Question

Have your firm litigated or settled any past claims related to providing similar products or services contemplated in this RFP within the past five (5) years, and are there any current or pending claims related to providing similar products or services contemplated in this RFP.

Deadline: 9/8/2026 02:00 PM (CT) RFP #3370-26Page 14 of 39 pages

Describe systems, controls, policies and procedures in place to ensure Data Privacy and Physical Security.

Question

Are you willing to provide presentation(s), demonstration(s), or a no-cost proof of concept of your proposed products and services if requested by the District?

Question

Please briefly describe three successful case studies or similar implementation experiences you may have of similar size and nature, preferably with large Texas K-12 schools with at least 20,000 enrollment.

Communications Statement

Communications: Contact between vendors and LISD personnel during the proposal process or evaluation process of this bid is prohibited. Any attempt by vendors during the proposal process to contact LISD personnel may result in disqualification. All communication shall go through the Procurement Department during this competitive process.

All questions received and the corresponding answers will be distributed to all bidders. No verbal responses will be provided. The deadline for questions about this proposal is stated in the Bid Activities and the District will not respond to questions after this time and date. Response to questions will be posted in the form of an addendum to this request for proposal. The Vendors will be responsible for checking the website for any posted addenda.

Vendor Communication Process

All vendor communications must be directed in writing to: Shelly Shackelton, Senior Buyer, Administrative Center, Procurement Department 1565-A West Main St., Lewisville, TX 75067 Telephone: (972) 350-4750 Email:shackeltons@lisd.net

Deadline: 9/8/2026 02:00 PM (CT) RFP #3370-26Page 15 of 39 pages

Submission Response

Electronic bids and manual bids must be received in the Lewisville Independent School District Procurement Department office before the hour and date specified. DO NOT FAX OR EMAIL YOUR BID!

If due to inclement weather, natural disaster, or for any other cause the District office location where bids/proposals are to be submitted is closed on the due date, the deadline for submission shall automatically be extended until the next District business day on which the office is open, unless the bidder is otherwise notified by the District. The time of day for submission shall remain the same.

Electronic bids are to be submitted in the Lewisville ISD online procurement system (the IonWAve bidding system) unless otherwise specified in the bid document. Forms are provided for download to be completed and then attached to the bid document.

Manual bids shall be completed on the forms provided. All prices must be typed or written in ink. Bids written in pencil will not be accepted. Each manual bid shall be placed in a separate envelope, sealed and properly identified with the bid title and the time and date to be opened as shown in the “Notice to Bidders”. Please note that the words “proposal” and “bid” may be used interchangeably throughout this packet but shall have the same meaning. The words “bidder” and “vendor” may also be used interchangeably

Only one format is needed. For any questions, please contact the Procurement Department at 972-350-4749.

Proposal Opening

Any proposal received later than the specified time, whether delivered in person or by any other method shall be disqualified. Any questions pertaining to the proposal procedures should be addressed to the Procurement Department at 972-350-4749.

If the District office location where bids/proposals are to be submitted is rendered closed due to inclement weather, natural disaster, or for any other cause including if the electronic bid system is unavailable on the due date, the deadline for submission shall be extended until the next district calendar business day, unless the bidder is otherwise notified by the District. The time of day for submission shall remain the same.

Proposal Preparation and Response Costs

All travel, proposal preparation costs, and any costs related to the Vendors submitting a response to this proposal request shall be borne by the Vendor. The District will not be responsible for any vendor expenses attributable to the preparation or response to this proposal request.

Acceptance

LISD reserves the right to accept or reject any or all of the proposals submitted, waive minor technicalities, and accept the offer(s) most advantageous to the District. Contract, to awarded vendor(s), will be based on the determined “Best Value for the District.” The Board of Trustees reserves the right to reject any/or all proposals and to approve any proposal deemed most advantageous to Lewisville Independent School District and to waive any informalities in offering.

Award Statement for Proposal

This Proposal may be awarded to one or multiple vendors by line item, section, or package as determined to be the best value to Lewisville Independent School District. LISD reserves the right to negotiate with any or all respondents and accept or reject any and/or all proposals, to waive any formalities and/or irregularities and to award in the best interest of the District.

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Contract

Contract shall be put into effect by means of a purchase order(s) executed by the District after proposal has been awarded. Transfer of Contract by vendor is prohibited unless approved by the LISD Procurement Department.

By submitting a response, the Vendor represents that the person responding is authorized to enter into a resulting Contract on its behalf. This proposal request and its attachments, the Vendor's response and response attachments, any additional amendments/Contract executed by both parties pursuant to this proposal request or any resulting contract, and the LISD purchase order constitute the entire contract. A Contract shall be put into effect by means of a LISD purchase order(s) executed by the District, after the Vendor has been awarded by the LISD Board of Trustees. Transfer/Assignment of Contract by the Vendor is prohibited unless agreed upon in writing by the LISD Procurement Department.

The order of precedence shall be:

1) The constitution, statutes, and laws of the State of Texas

2) LISD issued additional signed addendums/agreements signed by both parties and pursuant to the proposal

3) LISD’s purchase order

4) The proposal request

5) Vendor’s attribute and line item responses to the proposal request

6) All attachments provided by LISD in the proposal request or any additional references by LISD

7) Vendor’s response to this proposal request

8) All additional attachments to the proposal response by the responding Vendor.

The proposal or any resulting agreement may not be modified, amended or supplemented except by written agreement signed by an authorized representative of each party. Lewisville ISD Board Policy dictates the authorized representative for Lewisville ISD.

Cancellation of a purchase order or agreement

Lewisville ISD may terminate or cancel any Purchase Order or agreement at any time, with or without cause, by providing seven (7) business days advance written notice to the Vendor. If a purchase order or Agreement is terminated in accordance with this Paragraph, LISD shall only be required to pay the Vendor for goods or services delivered to LISD prior to the termination and not otherwise returned following Vendor's return policy. If LISD has paid Vendor for goods or services not yet provided as of the date of termination, Vendor shall immediately refund such payment(s).

Contract Dispute Resolution

All disputes arising in connection with the Contract formed as a result of this proposal shall first be resolved through good faith negotiation. If, after negotiating in good faith for a period of thirty (30) calendar days, the parties are unable to resolve the dispute, then each party may seek resolution by exercising any rights or remedies available by law or in equity.

Proposal Disclosure

A. All proposals received shall remain confidential until a Contract resulting from this proposal is awarded by the LISD Board, thereafter the proposal shall be deemed a public record. In the event that a proposer desires to claim that portions of its proposal are exempt from disclosure, the proposer must mark such portions as "Confidential and Proprietary" and LISD may submit such information to the Texas Attorney General for a ruling as to whether the information is exempt from disclosure.

B. Until a Contract resulting from this proposal is executed, no employee, agent or representative of any proposer shall make available or discuss its proposal with the press, any elected or appointed official or officer of LISD, or any employee, agent, or other representative of LISD, unless specifically allowed to do so in this proposal or in writing by LISD for the purposes of clarification, evaluation and/or negotiation.

C. Proposers shall not issue any news release(s) or make any statement to the news media pertaining to this proposal or any proposal and/or Contract or work resulting there from without the prior written approval of LISD, and then only in cooperation with LISD.

D. Please complete the LISD Public Records Agreement, in the Attachments tab, and submit it with your bid response.

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Right to Terminate

The District has the right to terminate this Contract for convenience, without penalty, if the District fails to appropriate funds or provide for a renewal of a Contract, following delivery of notice to the vendor within (15) days specifying the extent to which performance here-under is terminated and the date upon which such termination becomes effective.

The absence of appropriated or other lawfully available funds shall render the Contract Award null and void to the extent funds are not appropriated or available and any Deliverables delivered but unpaid shall be returned to the Vendor.

The District shall provide the Vendor written notice of the failure of the District to make an adequate appropriation for any fiscal year to pay the amounts due under the Contract Award, or the reduction of any appropriation for any fiscal year to pay the amounts due under the Contract Award, or the reduction of any appropriation to an amount insufficient to permit the District to pay its obligations.

The District's payment obligations are payable only and solely from funds appropriated and available for the purpose of the purchase.

Any Purchase Order resulting from a request for proposal is contingent upon the continued availability of appropriations and is subject to cancellation, without penalty, either in whole or in part. If funds are not appropriated by the Lewisville ISD Board of Trustees or otherwise not made available to the District.

Renewal of Agreements

The scheduled Contract termination date shall be the last date of the month of the last month of the Contract's legal effect.

Example: If the Contract is scheduled to end on May 23, the anniversary of the award, it would actually be extended to May 31 in the last month of the last year the Contract is active.

Renewals

This bid will automatically renew depending on the long-range needs of the District, and providing that vendor(s) and Lewisville ISD remain in good standing. Awarded vendor(s) shall submit in writing, no later than (90) ninety days prior to renewal date, any changes in pricing or procedures or cancel notification if vendor does not want to renew the bid.

Lewisville ISD has the option to extend this RFP at the end of the performance period for up to 90 days if determined to be in the best interest of the district to ensure availability of products and/or services.

Survival Clause

All applicable sales, supplemental agreements, Contracts, software license Contracts, warranties or service agreements that were entered into between the Vendor and LISD under the terms and conditions of this Contract, shall survive the expiration or termination of this Contract. All Orders, Purchase Orders issued or Contracts executed by LISD and accepted by the Vendor prior to the expiration or termination of this Contract, shall survive expiration or termination of the Contract, subject to previously agreed terms and conditions agreed by the parties or as otherwise specified herein relating to termination of this Contract.

Oral Statement

No oral statement of any person shall modify or otherwise change, or affect the terms, conditions, or specifications stated in the resulting Contract.

Applicable Law and Venue

Any resulting Contract is governed by, and subject to, the laws of the State of Texas without regard to conflict of law principles. For purposes of litigating any dispute that arises directly or indirectly from the relationship of the parties, State of Texas shall be the exclusive juristiction and any such litigation shall be conducted only in the courts of Denton County, Texas, or the federal courts for the United States for the Eastern District of Texas, and no other courts.

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Severability

A declaration by any court, or other binding legal source, that any provision of the Contract formed out of this proposal is illegal and void, will not affect the legality and enforceability of any other provision of the Contract, unless mutually dependent.

No Waiver

If either party fails, at any time, to enforce any right or remedy available to it under a contract formed out of this Request for Proposal, that failure shall not be construed to be a waiver of the right or remedy with respect to any other breach or failure by the other party.

Bid Number on Quotes

Quotes may be requested by LISD locations and quotes MUST include bid number RFP #3370-26 and any/all free items. If a catalog discount has been offered to the District, the discount must be listed on the quote.

Quotes

When getting a quote for products and/or services, using federal funds, the District shall obtain an adequate number of quotes from qualified vendors to make price comparisons and ensure that the best value is being provided to the District. Best value involves considering several factors, which may include but are not limited to price, quality, availability, delivery timing, support, and other relevant factors.

Duties of Vendor

All specifications, terms, conditions, requirements, any other part of the proposal request, and if awarded the performance of the resulting Contract, regardless of the use of any employee, agent, subcontractor or third party acting on behalf of the Vendor, shall be fully upheld at the sole liability of the Vendor. It is the Vendor's responsibility to ensure that all aspects of this proposal request, or if awarded resulting Contract is adhered to. No third party Contracts, or any Contract between the Vendor and any third party, whether enacted or implied, shall bear any liability on the District.

Right to Use and Duplicate

The Lewisville Independent School District reserves the right to use and duplicate as often as necessary any material that is submitted by the Vendor(s).

Payment for Goods and Services

Payment for goods and services shall be governed by Texas Government Code 2251. Upon the Vendor's request, LISD shall furnish applicable tax exemptions that the District holds. The District may dispute an invoice by providing an explanation of the basis for the dispute. The Vendor shall be responsible in securing credit memos, as may be needed, for any problems that may occur during the length of any resulting contract for any reason, including but not limited to over priced items, incorrect shipping charges, standard returns, or any charges not in accordance with this Request for Proposal.

All invoices shall be submitted to the LISD Accounts Payable Dept. at invoices@lisd.net. All invoices must have PO number and RFP #3370-26 referenced on the invoice.

Ship To

Each purchase order will have a separate “Ship To” address on it. All shipments are to be made to the Ship To address indicated on the purchase order.

Packing List

A packing list of all enclosed items per box is to be included with each box delivered. Purchase order number must be shown on all packing lists and invoices.

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Additional General Conditions

1. If any work is completed on district premises, when the Vendor arrives at any school/facility, it is required that the Vendor's representatives report to the District designated project manager, and to the main office when open, and sign in. If the Vendor is working multiple days, they are required to report on a daily basis and sign in. Proper clothing will be worn at all times. Sleeved t-shirts and long pants are the preferred attire with the company logo on the shirts. Any deviation from this will be reviewed for acceptance. LISD requires all vendors doing business on LISD property to have their employees and vehicles easily identifiable from company logos on items such as vehicles, ball caps, shirts, and/or ID badges.

2. Alcohol, tobacco, and firearms are prohibited on all district property.

3. Any damage done to LISD property or its customer’s property is the sole responsibility of the Vendor.

4. Vendors response shall include any and all costs within their proposal response, including but not limited to costs of bonding, insurance, delivery, permits, specialized equipment, or any other cost necessary.

5. Any product provided is to be factory new, and carry full factory warranty. No refurbished units.

6. The Vendor shall be solely responsible for its use of any subcontractor or any third-party acting on behalf of the Vendor.

7. Once a project begins, the Vendor selected must finish the work.

8. Vendor is to adhere to all specifications within this proposal request or otherwise attached. Any instance where any requirement is unclear or not specified, it shall not affect adherence to any other specification, and the Vendor shall use commercially reasonable efforts to satisfy any such requirement.

Reasonable Access

LISD will provide the Vendor, or the Vendor's third party performing on the Vendor's behalf, reasonable working area and access to LISD premises to provide services or install, inspect, maintain, repair, service, or to retrieve any of the Vendor's equipment solely related to this request for proposal.

Inside Delivery Requirement

ALL LISD orders require INSIDE DELIVERY, INSTALLATION (WHEN ITEM REQUIRES), AND TRASH REMOVAL

(WHEN ITEM REQUIRES).

Quotes should include inside delivery, installation (when required), and trash removal (when required). LISD employee's and/or students WILL NOT be responsible for transporting any items from delivery trucks into the school or facility. Deliveries will be REFUSED and re-delivery expenses will fall to the Vendor should vendor attempt to delivery outside of the above instructions.

Summer Deliveries and Holidays

PLEASE NOTE ANY DELIVERY AND/OR CLOSURE DATES FOR LISD SUMMER SCHEDULES AND HOLIDAYS STATED ON THE PURCHASE ORDER. ANY DELIVERY ATTEMPTS MADE OUTSIDE OF THE SPECIFIED DELIVERY INFORMATION ON THE PURCHASE ORDER WILL BE REFUSED AND THE VENDOR WILL BE

RESPONSIBLE FOR THE COST OF RE-DELIVERY.

Freight Terms

All deliveries shall be to the location specified on the purchase order, be freight prepaid, F.O.B. destination, and pricing shall include all shipping, handling, freight, and/or inside delivery charges. “Tail gate” deliveries and/or deliveries requiring Lewisville ISD to unload may be refused.

Pricing and Tariffs

Vendor shall not include a tariff add-on / line item in quotes seeking to make purchases for goods or services.

Awarded Vendors are required to hold Awarded Pricing firm during the Contract term. However, in accordance with the specific requirements set forth in the Terms and Conditions of the Vendor’s Contract with LISD, an awarded Vendor may submit updated pricelists, catalogs, or line item/unit pricing as applicable reflecting manufacturer or similar market-wide price increase that occur during the Contract term to LISD for review during renewal terms. The Vendor must provide all such supporting documentation, including manufacturer documentation, as the LISD Procurement Department may require to support price increases. Lewisville ISD reserves the right to reject any or all price increases it deems not representing best value to the District, including price increases not supported with documentation of manufacturer price changes or similar market changes.

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Senate Bill 9

Vendor accepts full responsibility for adhering to Senate Bill 9 requirements. At no time shall vendor(s) or vendor’s employees, agents or subcontractors have unsupervised contact with students.

Government Code Chapter 2272 - Non-abortion provider or affiliate

Pursuant to Texas Government Code Chapter 2272, the District is prohibited from contracting with any abortion provider or an affiliate of an abortion provider whereby the provider or affiliate receives something of value derived from state or local tax revenue. Any Contract entered into by the District is void if the prospective vendor has such a prohibited affiliation or contractual relationship.

By submitting a proposal in response to the request for proposal, you are certifying to the District that you or your company do not have such an affiliation or contractual relationship.

PROHIBITION ON CONTRACTS WITH CERTAIN COMPANIES

Sec. 2252.151. DEFINITIONS. In this subchapter: (1) "Company" has the meaning assigned by Section 806.001. (2) "Foreign terrorist organization" means an organization designated as a foreign terrorist organization by the United States secretary of state as authorized by 8 U.S.C. Section 1189. (3) "Governmental Contract" means a Contract awarded by a governmental entity for general construction, an improvement, a service, or a public works project or for a purchase of supplies, materials, or equipment. The term includes a Contract to obtain a professional or consulting service subject to Chapter 2254. (4) "Governmental entity" has the meaning assigned by Section

2252.001. Sec. 2252.152.

CONTRACTS WITH COMPANIES ENGAGED IN BUSINESS WITH IRAN, SUDAN, OR FOREIGN TERRORIST ORGANIZATION PROHIBITED. A governmental entity may not enter into a governmental Contract with a company that is identified on a list prepared and maintained under Section 806.051, 807.051, or 2252.153. Sec. 2252.153.

LISTED COMPANIES. The comptroller shall prepare and maintain, and make available to each governmental entity, a list of companies known to have Contracts with or provide supplies or services to a foreign terrorist organization.

SECTION 2. Subchapter F, Chapter 2252, Government Code, as added by this Act, applies only to a Contract or purchase for which a governmental entity first advertises or otherwise solicits bids, proposals, offers, or qualifications on or after the effective date of this Act. SECTION 3. This Act takes effect September 1, 2017.

DO YOU OR YOUR COMPANY ENGAGE IN BUSINESS WITH IRAN, SUDAN, OR ANY FOREIGN TERRORIST

ORGANIZATION? IF YES, LISD WILL NOT BE ABLE TO DO BUSINESS WITH YOUR COMPANY.

YES NO

(Required: Check only one)

Laws, Regulations, Standards, Licensing

LISD requires vendor to certify that during the term of an award by the LISD resulting from this procurement process the Vendor will be in compliance with mandatory federal health and safety certifications, local, state or federal laws, regulations, standards, licensing, and policies.

Do you certify to comply with all mandatory federal health and safety certifications, local, state or federal laws, regulations, standards, licensing, and policies, as they apply to this Contract?

Yes, I certify to comply

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Not Boycott Israel

EVALUATION CRITERIA

Texas Government Code 2271.002 requires that a governmental entity may not enter into a contract with a company for goods or services unless the contract contains a written verification from the company that it:

• does not boycott Israel; and

• will not boycott Israel during the term of the contract.

As amended by HB 793 (2019) this section applies ONLY to a contract that:

• is between a governmental entity and a company with 10 or more full-time employees; and

• has a value of $100,000 or more that is to be paid wholly or partly from public funds of the governmental…

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