Barcode Scanner RFI - DRAFT.docx

DRAFT

Smartphone style mobile barcode scanner RFI Draft

1 OVERVIEW / BACKGROUND.

The Library of Congress (Library) requires contract support to procure twenty-five (25) rugged, smartphone-style enterprise mobile computers built with an integrated barcode scanner for fast data collection in library environments.

2 SCOPE.

The contractor shall provide twenty-five (25) smartphone-style enterprise mobile computers built with an integrated barcode scanner to support the Finding EnvironmenT for Collected Holdings (FETCH) software to maintain the Library’s inventory at the offsite facilities as detailed in section 3 including an ongoing annual maintenance plan, software updates, hardware repair and replacement for each device.

3 REQUIREMENTS.

The contractor shall procure the following:

3.1. Twenty-five (25) rugged, smartphone-style enterprise mobile computers built with an integrated barcode scanner:

· Shall have an Android OS

· Device software and security settings must be able to be managed using Microsoft Intune.

· Light weight (approximately 10oz or less)

· Touch screen Multi-touch capacitive

· Display Full High Definition 6” diagonal 450 NITS or better.

· 1D/2D barcode scanning

· Rugged – must survive a 1-meter drop to a hard surface at room temperature.

· Sealing to IP65 and IP68 IEC 60529

· Built in camera 13MP or better rear camera

· Wi-Fi 6 Wireless or better

· USB Charging – device should charge using a regular USB-C charging cable

· Replaceable battery

· Must have an optional trigger accessory available

· Trade Agreement Act (TAA) Compliance

· 6GB-8GB of RAM with minimum 64 GB of internal storage

· Commercially available off the shelf (COTS) software that can operate the scanner.

· Software provided must be able to be approved for use on The Library of Congress network as determined by Library of Congress OCIO.

3.2. The contractor shall provide an ongoing annual maintenance plan that shall include:

· Shall cover all software updates and hardware repairs/replacement including accidental damage.

· Shall cover travel expenses associated with maintenance visits.

· Shall include licenses for software for the smartphone-style enterprise mobile computer barcode scanner. This shall include all parts and labor.

· The contractor shall provide a manufacturer factory authorized technician with specific training to provide maintenance service and support for the device.

· Software Updates: The contractor shall provide factory integration and software updates to the device to ensure proper upkeep, optimal performance and troubleshooting. Software updates to ensure the device remains compatible with current operating systems and addresses bugs and security vulnerabilities. The contractor shall provide software updates when:

· The manufacturer makes software updates available to all users of the software.

· The Library determines that there is a software issue/bug that needs to be fixed for which this shall be fixed by the contractor and/or the manufacturer.

· And any other times and situations a software update is necessary.

3.3. The contractor shall provide unlimited Telephone & Email Consultations/Support: The contractor shall provide unlimited telephone support and consultations with smartphone-style enterprise mobile computer integrated barcode scanner to resolve issues that arise, and free software version point upgrades during the life of the plan as part of the maintenance contract. Technicians and support representatives shall be available during business hours 8:00 AM – 9:00 pm to assist in resolving issues via the phone, emails, and virtual (e.g. Zoom, MS Teams), meetings to ensure the Library staff always have access to knowledgeable help. If the Government sends an email to the contractor requesting support, the contractor must respond to the email within 4 hours during business hours or next day if request is sent after hours.

3.4. The contractor shall provide a warranty for hardware break/fix conditions including accidental damage and hardware failure. Repair or replace within one week (1) upon receipt for repair.

4 Remediate Software Vulnerabilities

4.1. The contractor shall provide continuous security monitoring systems by routine security scanning to identify and remediate software vulnerabilities. As part of the Library’s continuous security monitoring program, software used by the agency is subject to routine security scanning, whether it is hosted internally or externally. These security scans may result in the identification of software security vulnerabilities that need to be mitigated within the following timeframes:

High-Priority Vulnerabilities 30 calendar days

Medium-Priority Vulnerabilities 180 calendar days

Low-Priority Vulnerabilities 360 calendar days

Upon notification of a security vulnerability, the Contractor shall correct the vulnerability within the specified timeframes, including the modification, testing, and installation of code on all Library instances of the software. The Contractor shall also provide documentation, such as release notes, installation guides and user guides, to document the changes made to the software to address the identified vulnerabilities. Costs associated with addressing software security vulnerabilities are not reimbursable separately and should be included as part of the contractor’s price for provisioning the Library’s software licenses or software maintenance.

5 SCHEDULE OF EVENTS/DELIVERABLES

Medium-Priority Vulnerabilities 180 calendar days

Low-Priority Vulnerabilities 360 calendar days

6 QUALITY CONTROL.

All contractors responding to this RFI shall describe their device capabilities, software, warranty, and maintenance plan.

7 ADDITIONAL INFORMATION

7.1 HOURS OF OPERATION. The contractor is responsible for conducting business between the hours of 9:00 to 5:00 Mondays through Fridays, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

7.2 DELIVERY ADDRESS.

Library of Congress 101 Independence Ave., S.E.

Washington, DC 20540

(End of Request for Information)