B08_Solicitation_Attachment_3_Labor_Category_Descriptions.pdf

ITSS Solicitation 140A1624R0001Attachment 3 Labor Category Descriptions

Table of Contents

Application/Database/Messaging Labor Categories

Service Center Labor Categories

Customer Experience Labor Categories

Computer Network Defense Monitoring, Cyber Incident Response Team, and Vulnerability Management Support Labor Categories

Data Center Management and Operations Labor Categories

Desktop Support Labor Categories

Project Management & Business Services Labor Categories

Program Management Labor Categories

Risk Management Framework Labor Categories

Solution Delivery/Web Labor Categories

System/Disaster Recovery Labor Categories

Telecommunications Labor Categories

Application/Database/Messaging Labor Categories

Task 1: Application and Database Support

Application/Database Specialist Education: Associates Degree or combination of education and experience.

Experience Required: Contractor staff shall be knowledgeable in Microsoft .Net C# (version 3.0 +), Microsoft Services (IIS 7.0, Application Delivery, etc.), MS SQL Enterprise (2010 +) Oracle applications, Oracle Database (10i +), Oracle Forms, MySQL, Microsoft PowerShell, database design (according to industry best practices) Oracle procedure, function, and package design and creation, Oracle Application Express tools, J2EE, HTML, PHP, Python, XML, and general web based operations and maintenance.

Application Specialist I Education: Associates Degree or combination of education and experience.

Experience Required: A minimum of 1 year required with additional experience in corporate or government as a programmer analyst. Has a minimum of 1 year of experience in visual basic NET and C#. Has working knowledge of other programming/scripting languages such as Java, PHP, and Python. Has experience in best practices for programming techniques, in multiple programming languages. Knowledge of principles and techniques of computer programming, testing, debugging, implementation, and documentation. Has experience with analysis and design. Has excellent communication skill (written, verbal, presentations). Has excellent organization, analytical, planning, and scheduling skills. Has the ability to resolve highly complex problems. Has experience with financial processes analysis and modification.

Application Specialist II Education: Associates Degree or combination of education and experience.

Experience Required: A minimum of 2 years required with additional experience in corporate or government as a programmer analyst. Has a minimum of 1 year of experience in visual basic NET and C#. Has working knowledge of other programming/scripting languages such as Java, PHP, and Python. Has experience in best practices for programming techniques, in multiple programming languages. Knowledge of principles and techniques of computer programming, testing, debugging, implementation, and documentation. Has experience with analysis and design. Has excellent communication skill (written, verbal, presentations). Has excellent organization, analytical, planning, and scheduling skills. Has the ability to resolve highly complex problems. Has experience with financial processes analysis and modification.

Application Specialist III Education: Associates Degree or combination of education and experience.

Experience Required: A minimum of 3 years required with additional experience in corporate or government as a programmer analyst. Has a minimum of 1 year of experience in visual basic NET and C#. Has working knowledge of other programming/scripting languages such as Java, PHP, and Python. Has experience in best practices for programming techniques, in multiple programming languages. Knowledge of principles and techniques of computer programming, testing, debugging, implementation, and documentation. Has experience with analysis and design. Has excellent communication skill (written, verbal, presentations). Has excellent organization, analytical, planning, and scheduling skills. Has the ability to resolve highly complex problems. Has experience with financial processes analysis and modification...

Application Specialist IV Education: Associates Degree or combination of education and experience.

Experience Required: A minimum of 3 years required with additional experience in corporate or government as a programmer analyst. Has a minimum of 2 years of experience in visual basic NET and C#. Has working knowledge of other programming/scripting languages such as Java, PHP, and Python. Has experience in best practices for programming techniques, in multiple programming languages. Knowledge of principles and techniques of computer programming, testing, debugging, implementation, and documentation. Has experience with analysis and design. Has excellent communication skill (written, verbal, presentations). Has excellent organization, analytical, planning, and scheduling skills. Has the ability to resolve highly complex problems. Has experience with financial processes analysis and modification.

Application Specialist V Education: Associates Degree or combination of education and experience.

Experience Required: A minimum of 5 years required with additional experience in corporate or government as a programmer analyst. Has a minimum of 2 years of experience in visual basic ASP.NET, C++, CSS, jQuery, and C+. Has experience MS SharePoint Designer, InfoPath, Web Parts, and workflow creation. Has experience with client object modeling, and service-oriented architecture. Has experience with analysis and design of MS SharePoint application services framework including implementation, configuration, and usages of search, managed metadata, and user profile services. Has experience in graphics design and .NET technologies to develop, modify, and maintain MS SharePoint server portals. Has experience in Design, develop, and managing site content and capabilities. Has experience in writing stored procedures, complex SQL queries, and can analyze the SQL data. Has excellent communication skill (written, verbal, presentations). Has excellent organization, analytical, planning, and scheduling skills. Has the ability to resolve highly complex problems.

Application Specialist VI Education: Associates Degree or combination of education and experience.

Experience Required: A minimum of 8 years required with additional experience as a programmer analyst and a minimum of 3 years of experience in visual basic NET and C#.

Has knowledge of principles and techniques of computer programming, testing, debugging, implementation, and documentation. Has experience with analysis and design. Has excellent communication skill (written, verbal, presentations). Has excellent organization, analytical, planning, and scheduling skills. Has the ability to resolve highly complex problems. Has experience with financial processes analysis and modification Self-starter who can work with a large and diverse team of business, management, and IT individuals. Has experience working as a member of a large Project team. Has experience with Enterprise Level Application Development spanning two or more business areas.

Database Administrator I Education: Associates Degree or combination of education and experience.

Experience Required: A minimum of 1 year of relational database management experience.

Customer Service requires a minimum of 1 year of related technical experience in supporting various database platforms data center level. Support would include (but not limited to): backup and recovery of systems, patching of systems, providing Tier II/III support to lower tiers, performance tuning, hardware upgrades, operational configurations, resource optimization, etc.

Has the ability to design a database to the third norm. Ability to write disaster recovery plans.

Has the ability to develop project management documentation. Has the ability to work with minimal guidance.

Database Administrator II Education: Associates Degree or combination of education and experience.

Experience Required: A minimum of 2 years of relational database management experience.

Customer Service requires a minimum of 2 years of related technical experience in supporting various database platforms data center level. Support would include (but not limited to): backup and recovery of systems, patching of systems, providing Tier II/III support to lower tiers, performance tuning, hardware upgrades, operational configurations, resource optimization, etc.

Has the ability to design a database to the third norm. Ability to write disaster recovery plans.

Has the ability to develop project management documentation. Has the ability to work with minimal guidance.

Database Administrator III Education: Associates Degree or combination of education and experience.

Experience Required: A minimum of 3 years of relational database management experience.

Customer Service requires a minimum of 3 years of related technical experience in supporting various database platforms data center level. Support would include (but not limited to): backup and recovery of systems, patching of systems, providing Tier II/III support to lower tiers, performance tuning, hardware upgrades, operational configurations, resource optimization, etc.

Has the ability to design a database to the third norm. Ability to write disaster recovery plans.

Has the ability to develop project management documentation. Has the ability to work with minimal guidance.

Database Administrator IV Education: Associates Degree or combination of education and experience.

Experience Required: A minimum of 4 years of relational database management experience.

Customer Service requires a minimum of 3 years of related technical experience in supporting various database platforms data center level. Support would include (but not limited to): backup and recovery of systems, patching of systems, providing Tier II/III support to lower tiers, performance tuning, hardware upgrades, operational configurations, resource optimization, etc.

Has the ability to design a database to the third norm. Ability to write disaster recovery plans.

Has the ability to develop project management documentation. Has the ability to work with minimal guidance.

Database Administrator V Education: Associates Degree or combination of education and experience.

Experience Required: A minimum of 5 years of relational database management experience required. Customer Service requires a minimum of 6 years of related technical experience in supporting various database platforms data center level. Support would include (but not limited to): backup and recovery of systems, patching of systems, providing Tier II/III support to lower tiers, performance tuning, hardware upgrades, operational configurations, resource optimization, etc. Has the ability to design a database to the third norm. Has the ability to write disaster recovery plans. Has the ability to develop project management documentation. Has the ability to work without guidance. Has the ability to manage and initiate projects. Works on Servers as SME for database projects.

Database Administrator VI Education: Associates Degree or combination of education and experience.

Experience Required: A minimum of 6 years of relational database management experience required. Customer Service requires a minimum of 6 years of related technical experience in supporting various database platforms data center level. Support would include (but not limited to): backup and recovery of systems, patching of systems, providing Tier II/III support to lower tiers, performance tuning, hardware upgrades, operational configurations, resource optimization, etc. Has the ability to design a database to the third norm. Has the ability to write disaster recovery plans. Has the ability to develop project management documentation. Has the ability to work without guidance. Has the ability to manage and initiate projects. Works on Servers as SME for database projects.

Task 2: Messaging system support

Messaging Specialist-Junior Education: Associates degree or MCSE in Exchange or mix of equivalent education and experience.

Experience Required: A minimum of 1 year of technical experience with additional experience in supporting, managing enterprise email systems, mobile device management (i.e., MaaS360).

Messaging Specialist-Intermediate Education: Associates degree or MCSE in Exchange or mix of equivalent education and experience.

Experience Required: A minimum of two years of technical experience with additional experience in supporting, managing enterprise email systems, mobile device management (i.e., MaaS360).

Messaging Specialist-Senior Education: Bachelor’s degree or MCSE in Exchange or mix of equivalent education and experience.

Experience Required: A minimum of five years of technical experience with additional experience in supporting, managing, and architecting enterprise email systems, mobile device management (i.e., MaaS360) and working knowledge of Lotus Notes/Domino databases.

Service Center Labor Categories

Task 1: DOI/IA Service Center Support

Service Center Technician I Education: High School Diploma or GED Experience Required: A minimum of six months computer support experience. Technician is familiar with standalone and network computers and associated peripheral devices.

Duties: The Service Center Technician I handles Tier 1 IT technical support requests. The Service Center Technician I shall manage and document customer support issues, remediation and customer satisfaction using a structured system for task resolution. Service Center Technician I shall maintain favorable customer relations by handling requests in a tactful and professional manner. The Service Center Technician I handle calls of lesser complexity and that are primarily routine or basic in nature. The Service Center Technician I follows basic procedures and scripts. More complex customer inquiries may be passed to higher level Service Center Technicians.

Service Center Technician II Education: High School Diploma or GED Experience Required: A minimum of two years computer support experience required.

Technician is familiar with standalone and network computers and associated peripheral devices.

Specialized Experience: One (1) year experience in computer system/network support; six (6) months of specialized experience related to Hardware PC Technician Duties: The Service Center Technician II handles Tier 2 IT technical support requests for a broad internal user base. The Service Center Technician II shall manage and document customer support issues, remediation and customer satisfaction using a structured system for task resolution. The Service Center Technician II shall be the primary agent for the accountability of the customer's vast IT hardware resources. The Service Center Technician II shall provide reports for technical support activity, property accountability, and event schedules. The Service Center Technician II shall maintain meeting, training, and conference room schedules while coordinating technical support for each room.

Service Center Technician III Education: Associate’s Degree or Certificate from technical training institute Experience Required: A minimum of three years computer support experience required.

Technician is familiar with standalone and network computers, local area networks and wide area networks.

Specialized Experience: At least three (3) years of specialized experience including Service Center support in a multi-server environment, comprehensive knowledge of PC operating systems (e.g., Windows), networking and mail standards. The technician needs to demonstrate the ability to effectively communicate orally and in writing and to have a positive customer service attitude.

Duties: The Service Center Technician III handles the most complex IT technical support requests for the DOI/IA user base. The Service Center Technician III shall assist the Service Center Lead(s) in managing and document customer support issues, remediation and customer satisfaction using a structured system for task resolution. The Service Center Technician III shall independently analyze and resolves operational issues for the technical support center and shall assist the Service Center Lead(s) and Federal Functional Lead in prioritizing tasks for the Service Center Technicians that are working on task resolution. The Service Center Technician III shall assist in providing reports for technical support activity, property accountability, and event schedules.

Service Center Technician IV Lead Education: Associate’s degree (Bachelor's Degree preferred) or Certificates from technical training institute Experience Required: A minimum of five years computer support experience required.

Technician is familiar with standalone and network computers, local area networks and wide area networks.

Specialized Experience: At least five (5) years of specialized experience including Service Center support in a multi-server environment, comprehensive knowledge of PC operating systems (e.g., Windows), networking and mail standards. The technician needs to demonstrate the ability to effectively communicate orally and in writing and to have a positive customer service attitude.

Duties: The Service Center Technician IV handles the most complex IT technical support requests for the DOI/IA user base and leads the other Service Center Technicians in direction of providing the utmost support. The Service Center Technician IV shall manage and document customer support issues, remediation and customer satisfaction using a structured system for task resolution. The Service Center Technician IV shall independently analyze and resolves operational issues for the technical support center and shall assist the Federal Functional Lead in prioritizing tasks for the Service Center Technicians that are working on task resolution. The Service Center Technician IV shall provide reports for technical support activity, property accountability, lead meetings and event schedules.

Service Center Knowledge Base Article and Reporting Lead Education: Associate’s Degree or Certificate from technical training institute Experience Required: A minimum of three years computer support experience required and technical writing skills. Technician is familiar with standalone and network computers, local area networks and wide area networks.

Specialized Experience: At least three (3) years of specialized experience including Service Center support in a multi-server environment, comprehensive knowledge of PC operating systems (e.g., Windows), networking and mail standards, document development, report building and PowerBI skills preferred. The KBA and Reporting Lead needs to demonstrate the ability to effectively communicate orally and in writing and to have a positive customer service attitude.

Duties: The Service Center KBA and Reporting Lead identifies and develops KBA’s and customized reports relating to all of Service Center including first contact resolution rate and other identified Service Center KPI’s. The KBA and Report Lead identifies trends and analyzes current support models and incident trends to develop new processes and procedures. The Service Center KBA and Reporting Lead shall manage and document customer support issues, internal support processes, identify required processes and improvement to current processes, identify and report remediation and customer satisfaction reports using a structured system for task resolution and document support models. The Service Center KBA and Report Lead shall independently analyze and resolves operational processes for the technical support center and shall assist the Service Center Lead(s) and Federal Functional Lead in prioritizing tasks and procedures for the Service Center. The Service Center KBA and Report Lead shall identify, develop, and provide customized reports and knowledge base articles for technical support activity, property accountability, meetings, and event schedules.

Customer Experience Labor Categories

Task 1: Customer Experience (CX) and Human Centered Design (HCD)

Voice of Customer / Customer Insights Specialist Education: Bachelor’s Degree or Equivalent Experience Required: A minimum of 3 years leading human centered design projects.

Duties: The Voice of Customer / Costumer Insights Specialist is skilled at understanding data, analytics, taxonomies, and in general customer feedback. They also need to be able to make sense of them, build reports, and recommend actions. The Voice of Customer / Costumer Insights Specialist shall analyze, evaluate and improve the overall customer experience for your company. They will use data-driven approaches to assess customer feedback, identify pain points, and suggest solutions to enhance their experience. With a focus on customer satisfaction, they will work closely with other departments to ensure that the customer’s voice is heard and addressed. By continuously monitoring and improving the customer experience, they will help retain existing customers and attract new ones. As the “Voice of Customer / Costumer Insights Specialist”, your expertise will be instrumental in creating a positive and loyal customer base.

Customer Experience / User Experience Specialist Education: Bachelor’s Degree or Equivalent Experience Required: A minimum of 3 years leading human centered design projects.

Duties: The Customer Experience / User Experience Specialist improves the customer experience through human-centered, design-thinking methodologies. Throughout all touchpoints and channels, the CX/UX Specialist is responsible for creating an enjoyable, seamless, and intuitive customer experience. The Customer Experience / User Experience Specialist is responsible for overseeing the interactions between the organization and its customers. They ensure that customers have a seamless experience from the moment they first contact the organization, through their transactions, and beyond. The role of a CX/UX specialist is critical, as they play a vital role in building long-term relationships with customers. Not only do they ensure that customers are satisfied with their experiences, but they also provide valuable feedback to their organization about areas that need improvement.

Computer Network Defense Monitoring, Cyber Incident Response Team, and Vulnerability Management Support Labor Categories

Cybersecurity Analyst/Incident Response Qualification:

• 5+ years of experience in a Windows and Unix/Linux environment with demonstrated substantial knowledge of the following:

o various Internet protocols (e.g., TCP/IP, DNS, BGP, SMTP, HTTPS) o computer system and Internet security issues o various security technologies (e.g., encryption, firewalls, and anti-virus/anti-malware products) o security auditing practices o underlying software defects that routinely result in security vulnerabilities (e.g., input validation errors) o understanding of intruder techniques and software exploitation methods o system, database, and/or network administration o operational details of multiple operating systems o cryptographic principles and common cryptographic protocols o anti-virus/anti-malware alerting o network and vulnerability scanning technologies.

o incident response techniques and procedures o the collection of incident details and supporting information o isolation techniques for malicious activity

• In addition, the candidates shall:

o have an interest in and have extensive knowledge of network and computer security issues.

o can analyze software to discover vulnerabilities, including the ability to read and comprehend logs (extracted from GFE) o be able to develop and explain technical decisions.

o be able to separate fact from opinion and speculation.

o have excellent work prioritization, planning, and organizational skills.

o interact effectively with vulnerability reporters, system and network administrators, vendors, experts, Internet users, sponsors, policy makers, news reporters, managers, and staff (i.e., stakeholders in the vulnerability disclosure process) o be able to work with closely coordinated team during emergencies.

o have excellent analytical, reasoning, and creative problem-solving skills.

o have excellent written, oral communication skills.

o recognize and deal appropriately with confidential and sensitive information.

o be able to work meticulously with careful attention to detail.

o be able to collaborate effectively and work closely within a coordinated team environment.

o be able to quickly learn new procedures, techniques, and approaches.

o maintain composure while dealing with difficult people.

o communicate and work effectively under normal and stressful situations.

o be motivated and able to meet inflexible deadlines.

o possess strong leadership and mentoring abilities.

o be motivated to tackle challenging problems.

Cybersecurity Engineer-Junior Qualification:

• 3+ years of broad work experience including administration, engineering, and security.

• 1+ years of experience in network and system design, access control and implementation

• Ability to work on multiple projects simultaneously and balance conflicting demands.

• Strong sense of professionalism, integrity, and ethics

• Ability to combine technical skills with an understanding of business needs to successfully protect assets.

• Proven ability to communicate effectively, both verbally and in writing to technical and non-technical audiences

• Job-related industry certification, such as CISSP, SANS GIAC, security+, MCSE, and Linux, obtained within 1 year of start.

• Experience assessing and hardening security configurations for operating systems, applications, and services.

• In-Depth knowledge of TCP/IP addressing and standards including network design, firewall configuration, load balancing, remote access, strong authentication, vulnerability scanning, VPN and DMZ management

• Understanding of scripting languages and technologies such as shell scripting, Perl, JavaScript, VBScript, or others

• Technical knowledge and experience with application security, content filtering, network protocols, access control, encryption, and 2 factor authentication technologies

• Understanding of common security protocols such as Kerberos, RADIUS, RSA, TACACS+, SSL, TLS, SSH, IPsec, S/MIME, PKI and SFTP

• Ability to perform ethical hacking, penetration testing, vulnerability assessments and web application security testing using various tools and provide a summary of issues and best practice resolutions.

Cybersecurity Engineer-Intermediate

• 5+ years of broad work experience including administration, engineering, and security.

• 3+ years of experience in network and system design, access control and implementation

• Ability to work on multiple projects simultaneously and balance conflicting demands.

• Strong sense of professionalism, integrity, and ethics

• Ability to combine technical skills with an understanding of business needs to successfully protect assets.

• Proven ability to communicate effectively, both verbally and in writing to technical and non-technical audiences

• Job-related industry certification, such as CISSP, SANS GIAC, security+, MCSE, and Linux, obtained within 1 year of start.

• Experience assessing and hardening security configurations for operating systems, applications, and services.

• In-Depth knowledge of TCP/IP addressing and standards including network design, firewall configuration, load balancing, remote access, strong authentication, vulnerability scanning, VPN and DMZ management

• Understanding of scripting languages and technologies such as shell scripting, Perl, JavaScript, VBScript, or others

• Technical knowledge and experience with application security, content filtering, network protocols, access control, encryption, and 2 factor authentication technologies

• Understanding of common security protocols such as Kerberos, RADIUS, RSA, TACACS+, SSL, TLS, SSH, IPsec, S/MIME, PKI and SFTP

• Ability to perform ethical hacking, penetration testing, vulnerability assessments and web

Cybersecurity Engineer-Senior

• 7+ years of broad work experience including administration, engineering, and security.

• 5+ years of experience in network and system design, access control and implementation

• Ability to work on multiple projects simultaneously and balance conflicting demands.

• Strong sense of professionalism, integrity, and ethics

• Ability to combine technical skills with an understanding of business needs to successfully protect assets.

• Proven ability to communicate effectively, both verbally and in writing to technical and non-technical audiences

• Job-related industry certification, such as CISSP, SANS GIAC, security+, MCSE, and Linux, obtained within 1 year of start.

• Experience assessing and hardening configurations for operating systems, applications, and services.

• In-Depth knowledge of TCP/IP (V4 and V6) addressing and standards including network design, firewall configuration, load balancing, remote access, strong authentication, vulnerability scanning, VPN and DMZ management

• LAN and WAN network design, implementation, and configuration best practices

• High-availability and Continuity of Operations (COOP)

• Understanding of scripting languages and technologies such as shell scripting, Perl, JavaScript, VBScript and/or others

• Technical knowledge and experience with application security, content filtering, network protocols, access control, encryption, and multifactor authentication technologies

• Understanding of common security protocols such as Kerberos, RADIUS, RSA, TACACS+, SSL, TLS, SSH, IPsec, S/MIME, PKI and SFTP

• Ability to perform ethical hacking, penetration testing, vulnerability assessments and web application security testing using various tools and provide a summary of issues and best practice resolutions.

• Experience with (and strong understanding of) virtualization technologies and concepts, specific knowledge and extensive use of VMWare technologies including ESXi/VSphere and VCenter required.

• Extensive knowledge in best-of-breeds commercial and free/open-source network intrusion detection and prevention systems (NIDS/NIPS) (and similar network-based CND capabilities that support them) and host-based intrusion detection/prevention systems (HIDS/HIPS), including common use case scenarios, industry best practices, and deployment, integration, and troubleshooting in large enterprise IT environments. Experience should include specific knowledge and/or use of:

Host-based Security Systems Network packet capture and analysis appliances Snort Bro

IBM BigFix Tenable Nessus Redhat Linux CounterACT Splunk

Network Security Engineer-Senior

• 7+ years of broad work experience including administration, engineering, and security.

• 5+ years of experience in network and system design, access control and implementation

• Ability to work on multiple projects simultaneously and balance conflicting demands.

• Strong sense of professionalism, integrity, and ethics

• Ability to combine technical skills with an understanding of business needs to successfully protect assets.

• Proven ability to communicate effectively, both verbally and in writing to technical and non-technical audiences

• Job-related industry certification, such as CISSP, SANS GIAC, security+, MCSE, and Linux, obtained within 1 year of start.

• Experience assessing and hardening security configurations for operating systems, applications, and services.

• In-Depth knowledge of TCP/IP addressing and standards including network design, firewall configuration, load balancing, remote access, strong authentication, vulnerability scanning, VPN and DMZ management

• Understanding of scripting languages and technologies such as shell scripting, Perl, JavaScript, VBScript, or others

• Technical knowledge and experience with application security, content filtering, network protocols, access control, encryption, and 2 factor authentication technologies

• Understanding of common security protocols such as Kerberos, RADIUS, RSA, TACACS+, SSL, TLS, SSH, IPsec, S/MIME, PKI and SFTP

• Ability to perform ethical hacking, penetration testing, vulnerability assessments and web

Cybersecurity Analyst-Senior

• 7+ years of broad work experience including administration, engineering, and security.

• 5+ years of experience in network and system design, access control and implementation

• 3+ years of experience supporting the administration of the NIST Risk Management

Framework (SP 800-37) and the planning and implementation of security controls IAW

NIST SP 800-53.

• Ability to work on multiple projects simultaneously and balance conflicting demands.

• Strong sense of professionalism, integrity, and ethics

• Ability to combine technical skills with an understanding of business needs to successfully protect assets.

• Proven ability to communicate effectively, both verbally and in writing to technical and non-technical audiences

• Job-related industry certification, such as CISSP, SANS GIAC, security+, MCSE, and Linux, obtained within 1 year of start.

• Experience assessing and hardening security configurations for operating systems, applications, and services.

• In-Depth knowledge of TCP/IP addressing and standards including network design, firewall configuration, load balancing, remote access, strong authentication, vulnerability scanning, VPN and DMZ management

• Understanding of scripting languages and technologies such as shell scripting, Perl, JavaScript, VBScript, or others

• Technical knowledge and experience with application security, content filtering, network protocols, access control, encryption, and 2 factor authentication technologies

• Understanding of common security protocols such as Kerberos, RADIUS, RSA, TACACS+, SSL, TLS, SSH, IPsec, S/MIME, PKI and SFTP

• In addition, the successful candidate will:

o be able to separate fact from opinion and speculation.

o have excellent work prioritization, planning, and organizational skills.

o interact effectively with vulnerability reporters, system and network administrators, vendors, experts, Internet users, sponsors, policy makers, managers, and staff (i.e., stakeholders in the vulnerability disclosure process) o be able to work with closely coordinated team during emergencies.

o have excellent analytical, reasoning, and creative problem-solving skills.

o have excellent written, oral communication skills.

o recognize and deal appropriately with confidential and sensitive information.

o be able to work meticulously with careful attention to detail.

o be able to collaborate effectively and work closely within a coordinated team environment.

o be able to quickly learn new procedures, techniques, and approaches.

o maintain composure while dealing with difficult people.

o communicate and work effectively under normal and stressful situations.

o be motivated and able to meet inflexible deadlines.

o possess strong leadership and mentoring abilities.

o be motivated to tackle challenging problems.

Cybersecurity Administrator-Intermediate

• 5+ years of broad work experience including administration, engineering, and security.

• 3+ years of experience in security technology administration

• Ability to work on multiple projects simultaneously and balance conflicting demands.

• Strong sense of professionalism, integrity, and ethics

• Ability to combine technical skills with an understanding of business needs to successfully protect assets.

• Proven ability to communicate effectively, both verbally and in writing to technical and non-technical audiences

• Job-related industry certification, such as CISSP, SANS GIAC, security+, MCSE, and Linux, obtained within 1 year of start.

• Experience assessing and hardening security configurations for operating systems, applications, and services.

• Administration of Network Intrusion Detection and Prevention Systems (NIDS & NIPS)

• Administration of Network Access Control (NAC) Systems such as ForeScout

CounterAct

• Administration of Host Intrusion Detection and Prevention Systems (HIDS & HIPS)

• Administration of/and deployment of Security Information Event Management System

(SIEM), such as Splunk

• IDS, IPS, SIEM content management, policy tuning and signature development

• Ad-hoc scripting supporting process automation and data analysis.

• New system integration and coordination with engineering

• Resource utilization analysis and performance tuning of IDS & SIEM servers & applications

• Experience with virtualization technologies

• Experience in the deployment, operation, maintenance, upgrading and troubleshooting/repair of cyber defense systems to include but not limited to network components, servers, analyst workstations, CND associated hardware and software.

Cybersecurity Administrator-Senior

• 7+ years of broad work experience including administration, engineering, and security.

• 5+ years of experience in security technology administration

• Ability to work on multiple projects simultaneously and balance conflicting demands.

• Strong sense of professionalism, integrity, and ethics

• Ability to combine technical skills with an understanding of business needs to successfully protect assets.

• Proven ability to communicate effectively, both verbally and in writing to technical and non-technical audiences

• Job-related industry certification, such as CISSP, SANS GIAC, security+, MCSE, and Linux, obtained within 1 year of start.

• Experience assessing and hardening security configurations for operating systems, applications, and services.

• Administration of Network Intrusion Detection and Prevention Systems (NIDS & NIPS)

• Administration of Host Intrusion Detection and Prevention Systems (HIDS & HIPS)

• Administration of Network Access Control (NAC) Systems such as ForeScout

CounterAct

• Administration of/and deployment of Security Information Event Management Systems

(SIEM), such as Splunk

• IDS, IPS, SIEM content management, policy tuning and signature development

• Ad-hoc scripting supporting process automation and data analysis.

• New system integration and coordination with engineering

• Resource utilization analysis and performance tuning of IDS & SIEM servers & applications

• Experience with virtualization technologies

• Experience in the deployment, operation, maintenance, upgrading and troubleshooting/repair of cyber defense systems to include but not limited to network components, servers, analyst workstations, CND associated hardware and software

Data Center Management and Operations Labor Categories

Task 1: Data Center Management and Operations Support (24x7x365)

Assigned staff shall be knowledgeable of Data Center Standards including, but not limited to cabling, power, cooling, and security and knowledgeable in Data Center Management and Monitoring processes and applications including, Data Center Technician I Education: Associates Degree or combination of education and experience.

Experience Required: A minimum of 6 months of related technical experience in supporting Information Technology environment and a managed computer room, facility, or datacenter.

Support would include (but not limited to): administration and configuration of datacenter infrastructure and support management systems. Must possess exceptional customer service skills. Must have ability to contribute in writing to team documentation, activities, and processes.

Ability to perform work tasks with guidance. Basic understanding of cybersecurity such as what phishing, smishing and vishing is. Attention to detail.

Data Center Technician II Education: Associates Degree or combination of education and experience.

Experience Required: A minimum of 1 years of related technical experience in supporting Information Technology environment and a managed computer room, facility, or datacenter.

Support would include (but not limited to): administration and configuration of datacenter infrastructure and support management systems. Must possess exceptional customer service skills. Must have ability to contribute in writing to team documentation, activities, and processes.

Ability to perform work tasks with guidance. Attention to detail. Working knowledge on how to develop and document processes and project management documentation. Basic understanding of cybersecurity such as what phishing, smishing and vishing is. Ability to perform work tasks with minimal guidance and attention to detail.

Data Center Technician III Education: Associates Degree or combination of education and experience.

Experience Required: A minimum of 3 years of related technical experience in supporting Information Technology environment and a managed computer room, facility, or datacenter.

Support would include (but not limited to): administration and configuration of datacenter infrastructure and support management systems. Must possess exceptional customer service skills. Must have ability to create and provide in writing to team documentation, activities, and processes. Basic understanding of cybersecurity such as what phishing, smishing and vishing is.

Ability to perform work tasks independently. Attention to detail.

Data Center Technician IV Education: Associates Degree or combination of education and experience.

Experience Required: A minimum of 4 years of related technical experience in supporting Information Technology environment and a managed computer room, facility, or datacenter.

Support would include (but not limited to): Knowledge of server/storage/network hardware, administration and configuration of datacenter infrastructure and support management systems.

Knowledge of Physical Environmental Controls. Must possess exceptional customer service skills. Must have strong verbal and written interdepartmental communication skills for the ability to communicate, create and provide in writing to team documentation, activities, and processes, knowledge of Inventory management, experience raising issues to Sr. onsite staff and management as needed, ability to schedule a 24x7x365 work schedule for a Shared Services Enterprise Datacenter staff, basic understanding of cybersecurity such as what phishing, smishing and vishing is, ability to perform work tasks independently and attention to detail.

System Administrator I Education: Associate’s Degree, Certificate from technical training institute or combination of education and experience.

Experience Required: A minimum of 1 year of related technical experience in supporting Information Technology environment at the server/data center level. Support may include (but not limited to): backup and recovery of Data Operations Center (DOC), systems, patching of systems, providing Tier II/III support to lower tiers, performance tuning, hardware and software upgrades, operational configurations, resource optimization, etc. Ability to support Microsoft and Linux Operating systems. Knowledge of other Microsoft Products used to manage an enterprise operation. Knowledge of VMWare. Experience in industry standard data center physical security tools and applications. Knowledge of DCIM and tools used. Basic knowledge of Visual Basic, .NET, C#, PowerShell and other programming/scripting languages. Ability to develop project management documentation. Has excellent interdepartmental communication skill (written, verbal, presentations). Ability to work without guidance and the ability to resolve highly complex problems. Ability to lead projects. Serves as SME for a Shared Services Enterprise Datacenter information technology projects.

System Administrator II Education: Associate’s Degree, Certificate from technical training institute or combination of education and experience.

Experience Required: A minimum of 2 years of related technical experience in supporting Information Technology environment at the server/data center level. Support may include (but not limited to): backup and recovery of Data Operations Center (DOC), systems, patching of systems, providing Tier II/III support to lower tiers, performance tuning, hardware and software upgrades, operational configurations, resource optimization, etc. Ability to support Microsoft and Linux Operating systems. Knowledge of other Microsoft Products used to manage an enterprise operation. Knowledge of VMWare. Experience in industry standard data center physical security tools and applications. Knowledge of DCIM and tools used. Basic knowledge of Visual Basic, .NET, C#, PowerShell and other programming/scripting languages. Ability to develop project management documentation. Has excellent interdepartmental communication skill (written, verbal, presentations). Ability to work without guidance and the ability to resolve highly complex problems. Ability to lead projects. Serves as SME for a Shared Services Enterprise Datacenter information technology projects.

System Administrator III Education: Associate’s Degree, Certificate from technical training institute or combination of education and experience.

Experience Required: A minimum of 3 years of related technical experience in supporting Information Technology environment at the server/data center level. Support may include (but not limited to): backup and recovery of Data Operations Center (DOC), systems, patching of systems, providing Tier II/III support to lower tiers, performance tuning, hardware and software upgrades, operational configurations, resource optimization, etc. Ability to support Microsoft and Linux Operating systems. Knowledge of other Microsoft Products used to manage an enterprise operation. Knowledge of VMWare. Experience in industry standard data center physical security tools and applications. Knowledge of DCIM and tools used. Basic knowledge of Visual Basic, .NET, C#, PowerShell and other programming/scripting languages. Ability to develop project management documentation. Has excellent interdepartmental communication skill (written, verbal, presentations). Ability to work without guidance and the ability to resolve highly complex problems. Ability to lead projects. Serves as SME for a Shared Services Enterprise Datacenter information technology projects.

System Administrator IV Education: Associate’s Degree, Certificate from technical training institute or combination of education and experience.

Experience Required: A minimum of 4 years of related technical experience in supporting Information Technology environment at the server/data center level. Support may include (but not limited to): backup and recovery of Data Operations Center (DOC), systems, patching of systems, providing Tier II/III support to lower tiers, performance tuning, hardware and software upgrades, operational configurations, resource optimization, etc. Ability to support Microsoft and Linux Operating systems. Knowledge of other Microsoft Products used to manage an enterprise operation. Knowledge of VMWare. Experience in industry standard data center physical security tools and applications. Knowledge of DCIM and tools used. Basic knowledge of Visual Basic, .NET, C#, PowerShell and other programming/scripting languages. Ability to develop project management documentation. Has excellent interdepartmental communication skill (written, verbal, presentations). Ability to work without guidance and the ability to resolve highly complex problems. Ability to lead projects. Serves as SME for a Shared Services Enterprise Datacenter information technology projects.

Equivalent

Data Center Analyst-Senior Education: Bachelor Degree or combination of education and experience.

Experience Required: A minimum of 10 years of related technical experience in supporting and designing data centers. Extensive technical understanding of the operation and management of an enterprise hosted services datacenter with experience acting as a liaison between a hosting facility and hosting facility customers. Extensive experience in implementing and managing data center utilization and performance metrics. Experience and understanding of UPS systems, HVAC systems, and other physical infrastructure associated with temperature control and power systems such as power assessments, inspecting the quality of work performed by Data Center electrical contractors, and other contracted vendor work performed in a data center. Extensive experience in executing preventative maintenance on data center and communication rooms.

Experience creating and updating diagrams, drawing schematics, and documentation of data center equipment to include serial numbers, asset tags, to location (row, rack, etc.). High degree of initiative and dependability. Experience with supporting data center services 24/7/365 and responding to service interruptions at any time. Ability to work with little supervision, proactively identify and respond to issues before they impact service. Experience with administrating and troubleshooting physical environmental control systems such as Access Control and Video Monitoring Systems. Experience with Information Technology Service Management (ITSM) practices including Change Management, Problem Management, and Incident Management. Highly accountable with a significant focus on customer service and high service availability. Excellent technical written, diagramming, and oral communication skills with the ability to effectively communicate with information technology professionals as well as management. Experience with DCOI and DCOI initiative. Experience with datacenter service design and management. Experience with design, implementation, and management of DCIM.

Experience with Photovoltaic or other Renewable Energy systems. Knowledge of NIST Special Publication 800-53 (NIST.SP.800-53, Security and Privacy Controls for Information Systems and Organizations) Standards with a concentration on Physical Environmental Controls.

Desktop Support Labor Categories

Desktop Technician I Education: Associate Degree or combination of education and experience, or tradeoff between all of them.

Experience Required: A minimum of 1 years of related technical experience in supporting desktop computers, laptop computers, mobile devices, printers, scanners, local area networks, servers and network switches. Support would include (but not limited to): installing and troubleshooting both hardware and software.