B08_Solicitation_Attachment 1_Common Levels of Support (CLS).pdf

Attachment # 1 - Common Levels of Support (CLS)

1.0 Basic Services: The Contractor shall provide recurring and on-demand services for maintenance, trouble shooting, and repair of generator systems at USAG Bavaria – Tower Barracks Grafenwoehr, Rose Barracks Vilseck and Garmisch for specified systems listed in TE # 1-3. Services of the Contractor comprise all labor an incidental costs which arise for the administration, control, supervision, planning, operation, inspection, calibration, testing transportation, maintenance , trouble-shooting, repair, and replacement of parts and material.

1.1 Task Heading

1.1.1 Monthly Inspection: The contractor shall schedule and perform a monthly inspection at Generator Systems including all system components at USAG Bavaria, Tower Barracks, Rose Barracks and Garmisch IAW the Performance Work Statement, Technical Exhibit # 1-3 These inspections have a trial run and a visual check according to the manufacturer’s specifications and Regulations IAW the Performance Work Statement para 7.2.

When the Contractor detects a deficiency or malfunction in the equipment during the performance of inspection that meets a condition for an immediate repair, contractor immediately shall notify the COR to obtain the approval for repair. Without prior approval from the COR no repair work is authorized.

These services shall be performed on a firm fixed price basis per call and shall include all cost associated with the technician’s travel to the site.

1.1.2 Yearly Inspection: The contractor shall schedule and perform a yearly inspection at Generator Systems including all system components at USAG Bavaria, Tower Barracks, Rose Barracks and Garmisch IAW the Performance Work Statement, Technical Exhibit # 1-3 These inspections must be performed according manufacturers specifications and Regulations IAW the Performance Work Statement para 7.2 If the contractor determines that there is no test book, this must be created or maintained.

When the Contractor detects a deficiency or malfunction in the equipment during the performance of inspection that meets a condition for an immediate repair, contractor immediately shall notify the COR to obtain the approval for repair. Without prior approval from the COR no repair work is authorized These services shall be performed on a firm fixed price basis per call and shall include all cost associated with the technician’s travel to the site..

1.1.3 Repair Work: The contractor shall perform Repair Work. Any repair requires prior approval from the COR.

The Contractor shall schedule the repair work with the COR. The contractor shall provide a written cost estimate to the COR. Each repair work shall include a functional test for proper operability of the systems for its designated function.

1.1.4 On-Call Service for Troubleshooting: An On-Call Service for Trouble Shooting services will be placed by authorized Government personnel only at any time (24/7 Service), including official holidays. The contractor shall provide a telephone number to place and respond to emergency service calls at the Post Award Conference together with the personnel and vehicle list. The contractor’s response time to an emergency call is within four (4) hours from its receipt.

These services shall be performed on a firm fixed price basis per call and shall include all cost associated with the technician’s travel to the site. As well as pure labor hors up to one (1) hour, tools and equipment needed to diagnose the defect, and development of a cost estimate to repair of defect.

1.1.5 Repair Parts: Repair parts shall be manufacturers original parts an free of defect.

1.1.6 Work Certificates: The Contractor shall establish Work Certificates for Maintenance Work as well as Repair Work. The costs thereof will be borne by the contractor.

1.1.7 Cost Estimates: The contractor shall provide the cost estimate to the COR, within two (2) workdays after the repair requirement has been identified.

Contractor’s cost estimates, as minimum, shall include the following:

- Man-hours to perform repair

- Detailed parts/material list including name of parts/material, manufacturer’s part number, costs and delivery time.

- Name/number/date of catalog used for parts/material identification of pricing or supplier’s offer.

- Estimated start and completion date after receipt COR’s approval to perform recommended repairs.

1.1.8 Monthly Financial Status Report; Contractor shall submit a financial status summary to the COR on a monthly basis at the same time the invoice is announced to WAWF.

The financial status report shall include the following:

- Task Order Number and Pop

- Billing period

- Total amount per line item

- Amount invoice against each line item

- Remaining balance amount of each task order line item.

1.1.9 Personnel an Vehicles: The Contractor shall submit the list of key personnel to the KO with the submission and a list of personnel other than key personnel at the Post Award Conference Vehicle list shall include the following information:

- License Plate #

- Make/Model,

- Drivers name in case a permanent driver is assigned to.

1.1.10 Hot Welding: The Contractor shall be responsible for obtaining all the necessary permits for hot work or welding. The Contractor shall coordinate with the installation Fire Department. The contractor shall advise the COR of any anticipated hot work (welding) so that the required advanced approval may be obtained.

1.1.11 Invoice Procedures: The contractor shall submit original invoice, consecutively numbered against each Task Order on a monthly basis. Not later than twenty-fife (25) workdays after end of each month. The invoice shall be also submitted also in the Procurement Integrated Enterprise Environment System (PIEE).