B08_SOL_Attachment_1_-_SOW.pdf

Statement of Work in Support of the

San Carlos Irrigation Project Customer Information System (CIS)

1. PURPOSE:

This Statement of Work (SOW) describes the Program support that will be provided to the Department of Interior Bureau of Indian Affairs, San Carlos Irrigation Project (SCIP)

2. BACKGROUND:

The San Carlos Irrigation Project (SCIP) is seeking services to be supplied for a comprehensive daily onsite Customer Information System (CIS) support service. The services will include essential support in the following areas of electric utility business activities: metering, billing, collection, delinquent accounts, work order management, rate classification, reconciliation, customer service, energy data collection and financial reporting. This essential service will enable SCIP to meet its day-to-day business objectives.

3. TASKS:

The contractor shall assist in the development and management of paperless billing process which involve executing functions within the Electric Utility Management Systems (EUMS) application to transmit a PDF format of paperless bills to BIA Microsoft Exchange servers.

The contractor shall assist in the development and management of custom queries generated within the EUMS application involving customer information, financial reporting and service location information.

The contractor shall provide support as necessary to SCIP for handling all accounting transactions with a monthly average of 3 million dollars of revenue.

The contractor shall provide design, development and manage unique customer forms within EUMS; form types include the following business functions: billing, customer notification, special agreements, work orders and energy reporting.

The contractor shall provide support with ensuring daily customer transactions are accurately recorded within EUMS, FBMS, OTC.net, pay.gov, Collections Information Repository and Cross Servicing Next Generation systems, these are all programs that fall under the Bureau of the Fiscal Services.

The contractor shall assist SCIP with completing standard and non-standard work orders, billing adjustments and explaining the monthly billing statements to customers when inquiring about their charges.

The contractor shall create and post monthly sales report in FBMS, which reconciles with EUMS Accounts Receivables reports. Prepare quarterly and year-end Treasury Report on Receivables (TROR) utilizing EUMS and FBMS financial software.

Manage non-Federal delinquent debts and refer eligible debt to Treasury in accordance with the Cross Servicing Next Generation (CSNG) referral protocols. After debt is referred to Treasury and payments are received, ensure payments are processed both within EUMS and FBMS.

The contractor shall review and analyze SCIP’s Aged Receivables Report on a monthly basis to determine what final accounts have credits and issues refunds, which are both processed within EUMS and FBMS.

The contractor shall assist in the management of the third-party payment software interface between EUMS, FBMS and the Department of Treasury’s software applications for managing web and paper transactions involving credit cards, Automated Clearing House transactions, Over-the-Counter paper checks and money orders.

Contractor must utilize custom electronic interfaces i.e. pay.gov, OTC.net

The contractor shall review accounts for payment arrangements, guarantees from 3rd parties, pending demand letters using various reports within EUMS.

The contractor may assist in providing training and support to all new hire accounting technicians as needed and trains all individuals on how to operate EUMS, Elements, Pay.gov, CIR and OTC.net as well as guidance on how to handle difficult customer related issues.

The contractor shall work closely with management and contractors to implement plans and procedures within EUMS and Elements. Often attending conference calls and face to face meetings.

The contractor shall provide support to both the Bureau’s Office of the Chief Information Officer and the Office of the Chief Financial Officer in the resolution of a wide range of issues involving BIA computer and software systems, as well as financial systems.

Contractor must be able to pass an extensive background check in order to gain administrative access to computer and software systems.

4. PERIOD OF PERFORMANCE

The period of performance for this call order is for one year from date of award.

5. PLACE OF PERFORMANCE

Place of performance will be San Carlos Irrigation Project’s main office in Coolidge, Arizona.

6. PERSONNEL

The contractor shall provide fully trained and experienced technical and lead personnel required for performance. Training of contractor personnel shall be performed by the contractor at the contractor's own expense. The contractor shall provide personnel that meet the requirements outlined in the RFQ and SOW for the labor categories for which they are proposed and that possess the skills required to successfully accomplish the tasks in this SOW.

7. CONTRACTOR IDENTIFICATION

As stated in 48 CFR Part 211.106, Purchase Descriptions for Service Contracts, contractor personnel shall identify themselves as contractor personnel by introducing themselves or being introduced as contractor personnel and by displaying distinguishing badges or other visible identification for meetings with Government personnel.

Contractor personnel shall appropriately identify themselves as contracted employees in telephone conversations and in formal and informal written correspondence.