B08_Attachment 2 - QASP 2022003.pdf

(vApr2021)

Quality Assurance Surveillance Plan (QASP).

Objective Acceptable Quality Level (AQL) Surveillance

Method Unsatisfactory Marginal Satisfactory Very Good Exceptional Element 1: Quality of Product or Service

Guest Lodging Evaluation

Does not provide requested lodging for all conference participants;

OR

Reported issues related to guest lodging are unresolved.

Provide requested lodging for all conference

AND

Up to 10 reported issues related to guest lodging are resolved within 2 hours with Government intervention

Provide requested lodging for all

Resolve all issues lodging within 2 hours without Government intervention.

Provide requested lodging for all lodging within 1 hours without Government intervention.

Provide requested lodging for all

No reported issues lodging.

Participant Surveys and Government staff reports.

Conference Meeting Room, Banquet Hall, and Food/Beverage Evaluation

Provide requested meeting rooms, banquet hall, and food/beverage for

OR

Reported issues related meeting rooms, banquet hall, and food/beverage are unresolved.

Provide requested meeting rooms, banquet hall, and

Up to 10 reported issues related to meeting rooms, banquet hall, and food/beverage are resolved within 1 hour with Government intervention

Provide requested meeting rooms, banquet hall, and related to meeting rooms, banquet hall, and food/beverage within 1 hour without Government intervention.

Provide requested meeting rooms, banquet hall, and rooms, banquet hall, and food/beverage within .50 hour without Government intervention.

Provide requested meeting rooms, banquet hall, and

No reported issues rooms, banquet hall, and food/beverage.

Participant Surveys and Government staff reports.