B08 Attachment 0019 - PWS Annex C - Transportation PRS.pdf

PWS Annex C – Transportation Performance Requirement Standards (PRS)

Task/Requirement Standard Sampling Method, Lot & Acceptable Quality Level (AQL)

TRANSPORTATION - GENERAL

5.26.3 Provide reports and statistical data

Timeliness: Reports and statistical data delivered by the due date.

Quality: IAW CDRL ITD-01 Accurate and complete

Surveillance activity report

Lot: Inspect reports submitted per quarter.

AQL: 95%

PERSONAL PROPERTY OPERATIONS

5.27.2 Counsel customers

Timeliness: In conjunction with shipment application and/or movement request.

Quality: Customers will be counseled IAW DTR Part IV, and/or service guidance. Copy will be provided to QAE on request.

Random sampling

Lot: Counseling completed at the time of surveillance.

AQL: 99%

5.27.3 Provide Specialized, Expedited Assistance for Sensitive circumstances

Timeliness: To meet member/family member’s needs.

Quality: Blue Bark shipments will be handled IAW DTR Part IV, 410-E, and a complete copy will be provided to QAE on request.

Random sampling

Lot: Blue Bark/Sensitive shipments Completed at the time of surveillance.

AQL: 100%

5.27.4 Counsel personnel on entitlements and procedures for pickup, delivery and/or storage of personal property/household goods

Timeliness: Personnel counseled with 3 hours of arrival/walk-in time and/or 1 hour of appointment time

Random sampling

Lot: Percent of personnel counseled within 3 hours of arrival/walk-in time;

percent counseled within 1 hour of appointment time.

AQL: 90%

5.27.6 Prepare shipment applications and personally procured movement (PPM) Requests.

Timeliness: Assist DPS customers when required.

Quality: Will be completed IAW DTR Part IV and governing service regulations and a complete copy will be provided to QAE on request.

Random sampling

Lot: Shipments applications and self-movement requests completed at the time of surveillance.

AQL: 95%

5.27.9 Process request for extension of travel and transportation entitlements.

Timeliness: Review and forward to Government rep, within 5 business days of receipt.

Approved requests will be returned to the requestor the next business day.

Quality: Requests will be reviewed for eligibility. Requests forwarded to ITO will be complete, accurate, and contain all appropriate supporting documents/copies required by the JTR and an approval/recommendation letter for ITO signature and provide a copy to QAE upon request.

Random sampling

Lot: Each extension in process or completed at time of surveillance.

AQL: 90%

PASSENGER MOVEMENTS

5.28.1 Process Individual/Family passenger movement requests.

Timeliness: Requests will be processed and completed to meet passenger’s departure and arrival requirements.

Quality: Mode of travel will be based on individual/family travel requirements and entitlements.

Random sampling

Lot: Passenger movement requests in process, or completed at time of surveillance.

AQL: 97%

5.28.1 Process overseas travel requests.

Timeliness: Port calls and changes processed to meet customers travel requirements.

Quality: Port call request or orders processed accurately and completely.

Random sampling

Lot: Each port call request being processed, or completed at time of surveillance.

AQL: 97%

5.28.1 Prepare port call request

Timeliness: Port call requests processed to meet customers travel requirements.

Quality: Port call requests to CTO for commercial airline travel will be processed completely and accurately.

Random sampling

Lot: Each port call request In process or completed at time of surveillance.

AQL: 97%

FLEET MANAGEMENT OPERATIONS

5.29.4 Operate buses and other non-tactical vehicles

Timeliness: To meet mission requirements.

Quality: Vehicles operated safely.

Random sampling

Lot: Each special mission requirement completed at time of surveillance.

AQL: 99%

5.29.9 Control & Account for GSA vehicles, keys, and credit cards report loss/abuseC

Timeliness: By COB daily notify COR upon discovery.

Quality: Complete & accurate

Random sampling

Lot: Each GSA vehicle hand receipt completed at time of surveillance.

AQL: 99%

5.29.11 Schedule for Maintenance of GSA vehicles.

Timeliness: Users notified 5 business days prior to scheduled maintenance date

Quality: Scheduled maintenance performed.

Surveillance activity checklist

Lot: Each GSA vehicle requiring maintenance completed at time of surveillance.

AQL: 95%

UNIT MOVEMENTS

5.30.1 Provide necessary assistance to the Unit Movement Coordinator (UMC) with unit movement data maintenance and movement planning.

Timeliness: Meet UMC’s processing times.

Quality: All unit moves completed as required.

Surveillance activity checklist

Lot: Each unit move

AQL: 97%

5.30.1 Document loaded equipment Properly

Timeliness: Upon completion of loading.

Quality: Load data will be obtained complete and accurate.

Random sampling

Lot: Each piece of equipment loaded in process or completed at time of surveillance

AQL: 99%

5.30.1 Utilize Radio Communications

Timeliness: At all times during unit movement.

Quality: Radios are operational during unit movements.

Random sampling

Lot: Inspect transportation operation in process or completed at time of surveillance.

AQL: 95%

5.30.2 Assist and advise unit movement planning and coordination

Timeliness: Meet UMC’s processing times.

Quality: Assist and advise UMO training 100% of the time

Random sampling

Lot: Each unit move

AQL: 100%

CARGO MOVEMENTS

5.31.1 Route military cargo and equipment.

Timeliness: To meet mission requirements

Quality: Shipment will be routed IAW DTR PART II. Data entry into ETA/FAST/GFM CMOS will be accurate and complete.

Random sampling

Lot: Each shipment competed at time of surveillance.

AQL: 100%

5.31.2 Hazardous materials, oversized, sensitive items properly identified, documented, marked, labeled, and/or placarded

Timeliness: Prior to preparation of

GBL/CBL.

Quality: Certified HazMat preparers are verified; documents are complete and accurate.

Random sampling

Lot: Each hazardous materials, oversized, sensitive shipments in process or completed at time of surveillance.

AQL: 100%

ARRIVAL/DEPARTURE AIRFIELD CONTROL GROUP (A/DACG)

5.32.1 Monitor & report airfield arrivals and departures

Timeliness: Notified same day.

Quality: Convoys, equipment, buses, baggage trucks, and personnel accurately, and completely reported.

Random sampling

Lot: Each arrival & departure at completed at time of surveillance.

AQL: 100%

5.32.2 General wheels up/wheels down reports

Timeliness: Generate reports within 1 hour of wheels up/down

Random sampling

Lot: Percentage of wheels up/down reports generate within 1 hour

AQL:95%

5.32.2 Operate tactical and non-tactical support vehicles

Timeliness: To meet mission requirements.

Quality: Vehicles & equipment will be operated safely by authorized licensed personnel.

Random sampling

Lot: Vehicle & equipment operations completed at time of surveillance.

AQL: 100%

5.32.2 Assist with Air Force Joint inspections as required/requested

Timeliness: To meet mission requirements.

Quality: Vehicles will be properly weighed, marked, placarded, loaded, placed, and tied-down.

Surveillance activity checklist

Lot: Inspect aircraft mission joint inspection.

AQL: 100%

5.32.2 Conduct Technical oversight

Timeliness: IAW mission requirements.

Quality: Vehicles will be properly weighed, marked, placarded, loaded, placed, and tied-down.

Random sampling

Lot: Inspect aircraft mission joint inspection.

AQL: 100%

5.32.2 Perform aircraft boarding requirements.

Timeliness: To meet mission requirements.

Quality: Equipment will be properly weighed, marked, labeled, placarded, and documented prior to loading.

Equipment will be safely loaded IAW approved load plans. Equipment tie-down, blocking, and bracing will be IAW industry practice.

Surveillance activity report

Lot: Inspect deployment/training exercise.

AQL: 100%

5.32.3 Direct loading/Off-loading of passengers and cargo

Timeliness: In conjunction with mission timelines.

Quality: Safely direct & escort to designated location.

Random sampling

Lot: Each mission completed at time of surveillance.

AQL: 100%

5.32.3 Provide technical assistance, guidance and customer service in support of unit movements.

Timeliness: Upon request, during the preparation, loading, unloading, blocking bracing, and tie-down of vehicle, cargo, and equipment.

Quality: Competent, correct, and helpful assistance provided.

Random sampling

Lot: Inspect Deployment/Training exercise.

AQL: 95%

CONTAINER YARD OPERATIONS

5.33.1 Download, upload, reposition, retrieve, and transport containers

Timeliness: To meet training exercise/deployment requirements with no additional commercial charges being incurred.

For non-deployment movement, when current scheduled workload permits support.

Quality: Containers placed safely and correctly at designated location.

Random sampling

Lot: Each container transported in process or completed at time of surveillance.

AQL:99%

5.33.2 Manage containers

Timeliness: 100 percent of containers used for movement are ISO compliant prior to use