B08 Attachment 0002 QASP_AMMSS.pdf

Attachment 2 PWS

Quality Assurance Surveillance Plan (QASP)

Aviation Maintenance Modernization Support Services (AMMSS) For C5ISR Flight Activity

1. Vision

To provide support services to the Engineering Services and Integration Directorate (ESI) Aviation Integration and Engineering Division as well as any other Government activity associated with or working in conjunction with the Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance Center (C5ISR) Flight Activity

(CFA).

2. Mission

Provide support services in the areas of engineering, flight test, sensor integration, aircraft and avionic unit and intermediate level maintenance support, aircraft and avionics equipment modification, associated research and development activities as well as associated prototype fabrication support.

3. Purpose

This Quality Assurance Surveillance Plan is a government-developed document used to determine if the contractor’s performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:

• What will be monitored

• How monitoring will take place

• Who will conduct the monitoring

• How monitoring efforts and results will be documented

The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government’s surveillance of the contractor’s performance to assure that it meets contract standards. It is the government’s responsibility to be objective, fair and consistent in evaluating contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the contractor’s quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.

Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

4. Authority

Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, reflected in Section E, titled “Inspection and Acceptance”, of Request for Proposal and subsequent contract provides for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.

5. Roles and Responsibilities

The following personnel shall oversee and coordinate surveillance activities.

Program/Project Manager (PM) – The PM provides primary program oversight, nominates the COR, ensures the COR is trained before performing any COR duties and supports the COR’s performance assessment activities. While the PM may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, they are not empowered to make any contractual commitments or any contract changes on the government’s behalf.

Assigned PM: Danial J. Reggie Organization or Agency: Engineering Services and Integration, AI&E Division C5ISR Center Flight Activity (CFA) Telephone: 732-323-2244 Email: danial.J.reggie.civ@army.mil

Contracting Officer (KO) – The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and mailto:danial.J.reggie.civ@army.mil shall safeguard the interests of the United States in the contractual relationship.

The KO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. Determine the final assessment of the contractor’s performance.

Assigned KO: Nicolas A. Martin Organization or Agency: Army Contracting Command: Division A: APG,MD Telephone: 410-935-4947 Email: nicolas.a.martin.civ@army.mil

Contracting Officer’s Representative (COR) The COR is responsible for providing continuous technical oversight of the contractor’s performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a Quality Assurance file that accurately documents the contractor’s actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government’s behalf.

Contracting Officer’s Representative (COR)

Stephen Vile Organization or Agency: ESI Contracting Telephone: 732-822-2706 Email stephen.d.vile.civ@army.mil

Alternate Contracting Officer’s Representative (ACOR)

Kevin Rembach Organization or Agency: AI&E Division Telephone: 732-323-2271 Email: kevin.m.rembach.civ@army.mil

Other Key Government Personnel mailto:nicolas.a.martin.civ@army.mil mailto:stephen.d.vile.civ@army.mil mailto:kevin.m.rembach.civ@mail.mil mailto:kevin.m.rembach.civ@army.mil

Government Flight Representative (GFR):

GFR: Tim Houck Organization or Agency: AI&E Division Telephone: 732-323-2244 Email: timothy.r.houck.civ@army.mil

Quality Assurance Representatives:

Marco Budinich Organization or Agency: AI&E Division Telephone: 732-323-4399 Email: marco.budinich.civ@army.mil

Steve Czeck Organization or Agency: AI&E Division Telephone: 732-323-2686 Email: steven.s.czeck2.civ@army.mil

Kevin Rembach Organization or Agency: AI&E Division Telephone: 732-323-2271 Email: kevin.a.rembach.civ@army.mil

Contractor Representatives

The following employees of the contractor serve as the contractor’s Program Manager and Task Manager for this contract. (Complete this section after the contract award)

Program Manager – TBD Telephone: TBD Email: TBD

Task Manager - TBD Telephone: <enter number> Email: <enter address>

Other Key Contract Personnel - Title: Director of Contracts Telephone: TBD Email: TBD mailto:timothy.r.houck.civ@army.mil mailto:marco.budinich.civ@army.mil mailto:steven.s.czeck2.civ@army.mil mailto:kevin.a.rembach.civ@army.mil

6. Performance Requirements and Method of Surveillance

6.1. Contract Surveillance

The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR’s contribution is their professional, non-adversarial relationships with the KO, PM and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor’s performance.

Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

6.2. Surveillance Matrix

The Surveillance Matrix (Attachment 1) is the list of performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.

Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor’s performance as it relates to the performance element standards.

6.3. Performance Rating Definitions

In evaluating the quality of contractor’s performance, the following performance ratings may be used.

Performance Rating

Criteria

Exceptional Performance meets contractual requirements and exceeds many to the Government's benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the Government's benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Good Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal Performance does not meet some contractual requirements.

The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor's proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery in a timely manner is not likely. The contractual performance of the element or sub-element contains serious problem(s) for which the contractor's corrective actions appear or were ineffective.

6.4 Contract Manpower Reporting Application

The COR is responsible for validating the contractor’s input into the Contract Manpower Reporting Application (CMRA) website at https://cmra.army.mil. The COR is to obtain a user name and password, and validate that the contractor has completely filled in required contractor information at the CMRA web site by TBD.

The COR shall perform this validation during the month of November each year.

The COR shall report the CMRA results in the October Monthly COR Report to the Contracting Officer.

https://cmra.army.mil/

7. Performance Reporting

7.1. Performance Assessment Report – Attachment 2

7.2. Customer Complaint Form - Attachment 3

Attachment 1 - Surveillance Matrix

PWS

Paragrap h

Performance Objective / Elements

Standards / AQL Inspection Calculation / Ratings What How/ Method When/

Freq C.3.1 Program Management Maintain Meetings bi-weekly

Staffing Levels

Acceptable at 95% Minimum 90%

C.3.1 Program Management

Manage each task order within cost/schedul e

CDRL A002 Monthly Goal 100% Minimum 90%

C.1.6 Security DD 254/All Maintain Secret level for all staff

CDRL A003 As required

Goal 100%

C.3.2.6 MWO’s IAW Training Circular (TC) 3- 04.7./ All

Complete MWO’s with estimated timeline

As required

Goal 100% Minimum 85%

C.7.3 Safety of Flight 14 CFR Part 43 and

Implement Safety of Flight bulletins with allotted time specified in bulletin

CDRL B003 Upon Request

Goal 100% Minimum acceptable 98%

C.3.2 Maintenance Army TM-1 and AR’s/All

Maintain preventive

CDRL A009 Monthly Goal 100% maintenance schedule acceptable 95%

C.7 and C.9

Technical Inspection IAW PWS paragraph’s

Maintain accurate and complete maintenance and supply records

CDRL B003

and B004

Upon Request

Goal 100% Minimum acceptable 97%

C.3.3 Supply Support IAW PWS paragraph’s

Maintenance of Supply Records

CDRL B010 Goal 100%

C.6 Production Control AR’s in paragraph Availability and accuracy of information maintained by contractor dispatcher

Work orders Upon request

Goal 100%

C.4 Quality Control System

Mean Time Between Failures (MTBF)/Compared to industry standard

Quality of Work, extent to which work has to be redone

CDRL A002 Monthly Goal 100%, C.8 Flight Line Duties TM 1-1500-250-

23/AR 95-1/AR 95-

Efficiency of Flight Operations

Coordination with QA/schedule personnel

As required

Goal 100%

C.21.6 and C.3.2.6

Safety All regulations/AR’s/TM ’s in paragraph

Safety Record – relates to work related

CDRL B001 Monthly Goal 100%

98% injuries as well as implementati on of safety of Flight Bulletins

C.15.4.6 AT Level 1 Training Has contractor provided training within 30 Days of contract award

Training Report to

COR

One time and as required for new employee s

90%

C.15.4.7 AT Training for Contractor Personnel Traveling Overseas

AR 525-13 Has contractor provided

AOR

specific AT training

Training Report to

COR

One Time and as required for new employee s

90%

C.15.4.8 IWATCH Training As provided by ATO Has contractor provided

IWATCH

training to all personnel within 30 calendar days of contract award?

Training Report to

COR

One Time and as required for new employee s

100%

C.15.4.9 Information Assurance Awareness Training and TARP training

Training Certification Tracking System

Are workforce personnel registered and trained

Training report to COR

One time 100%

C.15.4.10 OPSEC Training AR 530-1 Has contractor personnel completed

OPSEC

Training within 30 days of reporting for duty

Training report to COR

One time or as new employee s arrive

100%

C.20 General Provisions All regulations/AR’s/TM ’s in paragraph

Timely Delivery and Accuracy of Required Reports

A001

A008 A009 B001 B002

As Required Daily Monthly Monthly Monthly

Goal 100%

98%

Inspection Metrologies:

M1: Inspection of Reports. All reports shall be reviewed upon receipt. The reviewer will report any flaws in the document and categorize the flaws (Editorial, Format, and/or Substance)

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACT/TASK ORDER NUMBER 2. CONTRACTOR 3. TYPE OF SERVICES

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE

5. COR PHONE

6. SUSPENSE DATE

I. PERFORMANCE

7. DEFICIENCY (CHECK ALL BOXES THAT APPLY)

NEW

REPEAT

NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM REVIEWED

9. BRIEF DESCRIPTION OF DEFICIENCY (IF DEFICIENCY BOX WAS

CHECKED)

10. DETAILED PERFORMANCE ASSESSMENT

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE CONCUR NON-CONCUR 12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-

CONCURRENCE OF COR CITED DEFICIENCY

III. ACTION CORRECTED

14. CONCUR NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

6. CONTRACTOR REPRESENTATIVE REMARKS

Attachment 2

Attachment 3

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION BUILDING NUMBER INDIVIDUAL PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY