B01 Exhibit 3-Tables G-1 and G-2.pdf

Defense Transportation Regulation – Part IV 24 October 2019 Personal Property

IV-G-20

Table G-1. Task/Type of Move Matrix

Task Local Move Outbound Household

Goods

Outbound Unaccompanied

Baggage

Inbound Household

Goods

Inbound Unaccompanied

Baggage Premove Survey X X Weighing X X X X X Time Requirements X X X X X Preparation, Packing, Loading, and Containerization

X X X

Tagging, Preparing Inventory and Packing List X X X

Appliance Servicing and Unservicing X X X X X

Containers and Vehicles X X X X X Marking Exterior Shipping Containers X X

Storage X X X X Facilities X X X X Cargo Insurance X X X X X DPM Delivery, Unloading, and Unpacking X X X X X

Claims X X X X X

Table G-2. Service Delivery Summary Performance Objectives Performance Work

Statement Paragraph Performance Standard

Proper Packing/Loading/ Containerization of Personal Property for Onward Movement

Part I, Paragraph A.4, Paragraph A.7

No more than 3 percent of the total number of shipments are incorrectly packed/loaded/containerized per month.

On-Time Pickup/Delivery of Personal Property

Part I, Paragraph A.3 No more than 5 percent per month of the total number of shipments are validated customer complaints for untimely pickup/delivery.

Timely Pickup/Return, Proper Preparation of Documentation

Part I, Paragraph A.2.i, A.8.a, A.8.c, A.8.i

98 percent on-time return of completed, accurate, legible documentation to PPSO per month. 96 percent on-time pickup of documentation from PPSO per month.

Accurate Invoicing of Charges Part III, Paragraph 4 98 percent error-free invoice submission rate per month.

Maintain Adequate Facilities and Serviceable Equipment

Part 1, Paragraph A.11, Paragraph A.7.h

Less than three violations per quarter based on inadequate facilities or unserviceable equipment as outlined in Appendix E.

Protection and Accountability of Government-Owned Containers (GOCs).

Part 1, Paragraph A.7.a, A.7.a.(1), A.7.e, A.7.g.(1), A.7.g.(2)

No more than 2 percent of total number of GOCs improperly protected during this quarter. Less than two failures per month to recoup GOCs within the specified time frame.