B01-Attachment 2 PWS_Combo Synopsis Solicitation_2030511.pdf

PERFORMANCE WORK STATEMENT (PWS)

Taxi-Interpreter Housing Support Service – USAG Italy – Darby Military Community (DMC) Housing Office

11 May 2023

Part 1

General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide Taxi- Interpreter Support Service for Housing Livorno.

1.2 Background: The United States Army Garrison (USAG) Caserma Ederle Housing office has offered housing support services of taxi-interpreters to incoming and outgoing personnel for approximately 20 years. Prior to this service, housing employees and/or Government sponsors were responsible for providing transportation and assisting customers with interpretation. Due to an increase in the customer base and a decrease of staff in the housing office, combined with cultural challenges associated with the unique nature of the Italian real estate and utility markets, this service was established. Since its beginning the support services of the taxi-interpreters have been used by more than 15,000 military, civilian and contractor personnel. This service is now being extended to support the Housing Office at DMC.

1.3 Scope: The Contractor shall provide non-personal service(s). Contractor shall provide non-personal services taxi-interpreters services.

1.4 Objectives: The Contractor shall provide non-personal service(s) taxi and interpretation services from English to Italian and Vice versa to housing office customers. These services include: 1) transportation to and from available rental quarters; 2) interpretation and translation for housing customers.

NEGOTIATIONS BETWEEN LANDLORD AND CONTRACTOR ARE NOT PERMITTED.

1.5 General Information:

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within 10 days after date of contract award (Deliverable A.001)

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within 10 days. If the Government has provided comments, the Contractor shall then have 3 days to submit a Final QCP. After receipt of the Final QCP, the Contractor will receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the KO (through the COR) no later than 30 days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP shall include and answer the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

b. How the Contractor will monitor work to ensure that performance complies with all deliverables (etc.

timelines, deadlines, and goals).

c. How the Contractor will monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses.

d. How the Contractor will ensure all keys issued will remain controlled items (Paragraph 5.2.6 Key Control).

e. How the Contractor will inventory and track maintenance of all Government Provided Equipment / Materials.

f. How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future.

g. How the Contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

1.6.1.2 Quality Issues: The Contractor shall inform the COR of issues or potential issues that might affect the performance within 48 work hours of identifying those issues. Our hours of operation are 08:00 – 17:00 Monday through Friday. Verbal reports shall be followed up by written reports within 24 work hours.

(Deliverable A.001)

1.6.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.6.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g., deliverables, submittals, etc.) deadlines fall on a holiday, the closest work day prior to the holiday will apply as the deadline for submittal.

1.6.3.1 U.S. Holidays: Work SHALL NOT be performed on U.S. holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

US Holidays:

New Year’s Day January 1st M. L. King Memorial Day 3rd Monday in January Presidents’ Day 3rd Monday in February Memorial Day last Monday in May Juneteenth June 19th Labor Day 1st Monday in September Independence Day July 4th Veteran’s Day November 11th Columbus Day 2nd Monday in October Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.6.3.2 Host Nation Holidays: Work SHALL NOT be performed on local Host Nation holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer.

Host Nation Holidays New Year’s Day January 1st Epiphany (Three Kings Day) January 6th Easter Sunday Easter Monday

Liberation Day April 25th International Worker’s Day May1st Republic Day June 2nd Assumption Day August 15th All Saints’ Day November 1st Immaculate Conception December 8th Christmas Day December 25th St Stephen’s Day December 26th

1.6.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.6.4.1 Government Facility Office Hours: The Government facility office hours are 08:00 to 12:30 and 13:30 to 17:00 hours on days Monday through Friday except U.S. Holidays identified in paragraph 1.6.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. Note: All executed work will be paid by the number of services provided and not by the hour. Only when there are multiple appointments on the same afternoon will become the main reason for working extended hours.

1.6.4.2 Government Facility Operating Hours: The Government facility operating hours occur between the hours of 08:00 to 17:00, days Monday through Friday. The Government facility is open for operations during the recognized U.S. Holidays identified in paragraph 1.6.3.1 above. The Government facility may close due to local or national emergencies, administrative closings, or similar Government directed facility closings and will be communicated by the Contracting Officer to the Contractor.

1.6.4.3 Contractor Support Hours: The Contractor shall provide support between the hours of 08:00 to 17:00, Monday through Friday excluding local or national emergencies, administrative closings, or similar Government directed facility closings. However, the Contractor may be required to work after 17:00 hours if necessary, based on customers’ needs as long as it doesn’t affect the Italian law (No overtime is allowed).

The contractor may start duties in the afternoon for multiple showings creating consequent reduction of possibility to return by Housing office operational hours. When this situation occurs, the contractor will bring back key the next working day morning.

The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. For other than firm fixed price contracts, the Contractor will not be reimbursed when the Government facility is closed for the above reasons.

1.6.4.4 Identification of Contractor Employees: All contractor personnel are required to display an identification badge at all times while engaged in performance of this contract in order to avoid misconception as a Government employee.

1.6.4.5 Uniform: The contractor shall provide a uniform shirt with either the company name inscribed or a name plate worn, on the shirt, for each employee. Contractor employees shall wear the uniform shirt at all times while engaged in the performance of this contract.

1.6.4.6 Conduct of Employees: The Contractor shall be responsible for the performance and conduct of all personnel employed under this contract. The Contractor shall prohibit employees from performing work under this contract while under the influence of alcohol, drugs, and other incapacitating agents. Contractor personnel shall abide by all security regulations of the installation and shall be subject to such checks as may be deemed necessary. No verbal or physical abuse shall be tolerated while on duty. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contract employees for reasons stated above does not relieve the Contractor from responsibility for total performance. The contractor may inform the Housing Office in writing of any misconduct by the Customer or the Landlord.

1.6.4.7 Contractor Work Plan: Reserved

1.6.5 Training Holidays: USAREUR has historically granted military personnel training holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.6.6 Place of Performance: The work to be performed under this contract will be performed throughout the USAG Camp Darby located in Livorno, Italy and related Private and US Government leased quarters.

1.7 Security Requirements: The following information is provided on security related matters.

1.7.1 Security Program: The contractor shall accept full responsibility for all rental property keys entrusted to contractor personnel. Rental property keys shall be turned back into the Housing office immediately upon the contractor’s return to the Housing office.

1.7.2.1 Installation Pass Log: In addition, the Contractor shall provide the Contracting Officer, via the COR, an Initial Installation Pass Log within three (3) calendar days after contract award (Deliverable A.002) . The log must at a minimum contain the following information (name and expiration date). The log shall be updated as employees are added or removed. The Updated Installation Pass Log shall be current and available at any time upon request by the Government and submitted to the COR within five (5) days after any changes to the log (Deliverable A.002)

1.7.2.2 Installation Pass Collection: The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within 1 (one) working day. (Deliverable A.003)

1.7.2.3 Installation termination: Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing office within 1 (one) working day. (Deliverable A.004)

1.7.2.4 Common Access Cards (CAC): Reserved

1.7.2.5 Personnel Security Clearance Requirements: Reserved.

1.7.3 Installation Access: Access to U.S. installations and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances in accordance with Army in Europe (AE) Regulation 190-16 (AE Reg 190-16) Installation Access Control or (AE) Regulation 604-1 for Italy specific contracts, will be grounds for denying access to U.S. installations and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the

Contractor, are made aware of and comply with these requirements. Should anything in this paragraph conflict with AE Reg 190-16 or (AE) Regulation 604-1, the regulation takes precedent.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

AE Reg 190-16 can be found on the following website:

https://media.defense.gov/2017/Apr/27/2001921546/-1/-1/0/AER190-16.pdf

1.7.3.1 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13). Contractor personnel shall assure that all equipment is turned off and stored in the designated storage areas, together with supplies, upon completion of work. The contractor shall be held responsible for the safe storage of materials and equipment in Government areas and near the work site(s).

1.7.3 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

Government issued access badges shall not be worn outside designated facilities where visible to the general public.

1.7.4 U.S. Citizen: The Requiring Activity Manager will determine the extent of background checks required. The Contractor employee may begin performance of the contract after receiving a favorable local background check. The Contractor agrees to replace the employee should results of the stateside background check, if required, be unfavorable as determined by the Requiring Activity Manager. The Contractor’s replacement of the employee with the unfavorable background check shall be within a timeframe provided by the Requiring Activity Manager. The Contractor shall also replace employees whose background check, during their tenure of employment, renders them with an unfavorable local or stateside background check, as determined by the Requiring Activity Manager. The Contractor shall forward a copy to the Contracting Officer via the COR and the Requiring Activity Manager of each favorable background check within 5 working days of receipt by the Contractor, identifying such with the appropriate contract number (Deliverable # A.010). The Contractor shall forward a copy to the Contracting Officer via the COR and the Requiring Activity Manager of each unfavorable background check within 5 working days of receipt by the Contractor, identifying such with the appropriate contract number (Deliverable # A.010). When the Government awards a non-personal services contract directly to an individual, the failure of the individual to provide a favorable background check would be grounds for termination.

1.7.4.1 Local Nationals and Third Country Nationals: Forwarding correspondence from the Contractors shall identify the associated contract number. Local nationals and third country nationals agree to the same employee termination provisions as stated for U.S. Citizens (see paragraph 1.7.4.1 above, in particular, same requirements to replace the employee (and within timeframe noted) when results of background check are unfavorable.

1.8 Post Award Conference: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation https://media.defense.gov/2017/Apr/27/2001921546/-1/-1/0/AER190-16.pdf

(FAR) Subpart 42.5 and Army Regulation 70-13. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.8.1 Periodic Progress Meetings: The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR.

As determined by the KO, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the KO. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties must identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.11 Key Personnel: The following personnel are considered key personnel by the Government:

Program/Contract Manager/Alternate Program/Contract Manager and Quality Control Manager. The Contractor shall provide a Program/Contract Manager who shall be responsible for the performance of the work. The name of this person and an Alternate Program/Contract Manager, who shall act for the Contractor when the Program/Contract Manager is absent, along with a Curriculum Vitae (CV) for each of these individuals, shall be provided in writing to the KO via the COR no later than 5 days after contract award or during the post-award meeting (Deliverable # 009). The Contract Manager and Alternate Contract Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contract Manager or Alternate Contract Manager shall be available between 08:00- 17:00 Monday thru Friday. Qualifications for all key personnel are listed below:

a. Contract Manager, Alternate Contract Manager and Quality Control Manager: Must have at least 5 years of experience related to the work to be performed. Shall be able to speak English fluently to the 4 level of knowledge.

1.12 Contractor Identification Badges: The Contractor (to include subcontractors) shall provide each of their employees an easily readable identification badge. The badge shall include the employee’s name, the contractor’s company name, and the functional area of assignment. The Contractor shall collect all ID Badges upon completion of the contract or termination of employee. A listing of issued ID cards shall be furnished to the KO through the COR prior to the contract performance date and updated as needed to reflect Contractor personnel changes (PRS # 3).

1.13 Contractor Travel: Reserved

1.14 Other Direct Costs (ODCs): Reserved

1.15 Data Rights: Reserved

1.16 Non-Disclosure Requirements: Reserved

1.16.1 DoD Commercial Use of Imagery Guidelines: Reserved

1.17 Non-Disclosure Statements: Reserved

1.18 Phase In /Phase Out Period: Reserved

1.19 Safety: Reserved

1.19.1 Host Nation Safety Laws and Regulations: Reserved

1.19.1.1 Accident Prevention: Reserved

1.20.1.2 Safety Notifications: Reserved

1.20.1.3 Italian Safety Law Decreto Legislativo (DLGS) 528/99: Reserved

1.21 Environmental Compliance: Reserved

1.21.1 Environmental Compliance Plan and Program: Reserved

1.22 Required Training: The following provides information on training requirements.

1.22.1 Anti-Terrorism (AT) Level I Training: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled-access areas will complete AT Level I Awareness Training within 30 calendar days after the contract start-date. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR, prior to issuance of Installation Access Passes. New employees shall complete the training within 30 calendar days of their reporting for duty and submit certificates within 3 days after completion of the training to the COR. If training cannot be conducted on the website, the Contractor shall coordinate with the COR, who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within 30 days after completion of the training (Deliverable A.006)

1.22.2 OPSEC Training: Operations Security: All Contractor employees, including subcontractors, shall complete Level I OPSEC training within 30 (thirty) days of employment under this contract (Deliverable #

A.006). Verification of the training shall be provided to the COR within 3 days after completion of the training to the COR. (Deliverable # A.006).

1.22.3 iWatch Training: The Contractor and all associated subcontractors shall brief all employees on the local iWatch program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 (thirty) calendar days after the contract is awarded and within 30 (thirty) days after new employees commence contract performance, with the results reported to the COR within 30 (thirty) calendar days after the contract is awarded and within 30 (thirty) calendar days after new employees commence contract performance (Deliverable # A.007) Verification of the training shall be provided to the COR within a timely manner after completion of the training (Deliverable # A.008). Training slides can be found on the Defense Visual Information Distribution Service website: https://www.dvidshub.net/video/583923/iwatch-2018.

1.22.4 Information Assurance (IA) Training: Reserved

1.22.4.1 Cyber Awareness Training: Reserved

1.22.4.2 Information Technology (IT)/IA: Reserved

1.22.4.3 Army Training Certification Tracking System (ATCTS): Reserved

1.22.4.4 Network Access Training: Reserved

1.22.5 Personally Identifiable Information (PII): Reserved

1.22.6 Threat Awareness and Reporting Program (TARP): Reserved

1.23 Notice to Proceed: Reserved

1.24 Electromagnetic Compatibility Directive: Reserved

1.25 Government Property and Services: Reserved

1.26 Conventional Forces Europe (CFE) Treaty Verification Inspection: Reserved https://www.dvidshub.net/video/583923/iwatch-2018

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer (KO) – means a person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. Department of Defense Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, contracting officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line-item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing support personnel to assist the COR, “These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the KO as alternate CORs.”

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired property – means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract, and to which the Government has title.

Day – means, unless otherwise specified, a calendar day.

Defective Service – means service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Government-furnished property – means property furnished to the contractor the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes Contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Government property – means all property owned or leased by the Government. Government property includes both Government-furnished property and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Industrial Property Management Specialist (Property Administrator) – means an authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

High Level Objective (HLO) – means a key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control – means all necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Statement – means the specific results-based activities required to satisfy HLOs. A statement contains a result, the context of the statement, and the required action(s). Statements focus on “what” is to be accomplished; however, they are not prescriptive in describing “how” the outcome is to be achieved. Each HLO may have several statements to flesh out the areas necessary to meet the objective. Statements are similar to Level 3 in a Work Breakdown Structure.

Subcontractor – means one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Work Day – The number of hours per day the Contractor provides services in accordance with the contract.

Work Week – Monday through Friday, unless otherwise specified.

2.2 Acronyms: Although not inclusive of every term used within this PWS, the following provides a list of acronyms used throughout this PWS or commonly used in the acquisition field.

ACOR Alternate Contracting Officer's Representative AE Army in Europe AFARS Army Federal Acquisition Regulation Supplement AHA Activity Hazard Analysis AOR Area of Responsibility AR Army Regulation AT Anti-terrorism ATCTS Army Training Certification Tracking System CAC Common Access Card CCE Contracting Center of Excellence CFE Conventional Forces Europe CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer’s Representative COTS Commercial-Off-the-Shelf CS Contracting Specialist DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DISS Defense Information Security System DMDC Defense Manpower Data Center DoD Department of Defense FAR Federal Acquisition Regulation FRG Federal Republic of Germany GFP Government Furnished Property HLO High Level Objective HIPAA Health Insurance Portability and Accountability Act of 1996 IA Information Awareness IACS Installation Access Control System IACO Installation Access Control Office ID Identification IGCE Independent Government Cost Estimate IT Information Technology JTR Joint Travel Regulation KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OPSEC Operations Security PA Property Administrator PDF Portable Document Format PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control

QCP Quality Control Program RA Requiring Activity RCO Regional Contracting Office SETAF-AF Southern European Task Force, Africa SIGE Safety and Health Protection Plan TE Technical Exhibit USAREUR-AR U.S. Army Europe -Africa UOM Unit of Measure

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3. Government Property and Services:

3.1 Services: The Government will provide assistance if needed to contractor personnel in obtaining an installation pass for access onto Camp Darby Livorno. The contractor is responsible for notifying the Housing office when it is in need of a new pass; installation passes are valid for two years.

3.2 Facilities: Reserved

3.3 Utilities: Reserved

3.4 Equipment: Reserved

3.5 Special Tooling and Test Equipment: Reserved

3.6 Materials: Reserved

3.7 Training: Reserved

3.8 Common Access Cards (CAC): Reserved

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services

4.1 General: The contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed as defined throughout the PWS.

4.2 Secret Facility Clearance: Reserved

4.3 Materials: Reserved

4.4 Vehicles and Equipment: The contractor shall provide its own vehicles for the transportation of customers. Each vehicle shall be a sedan or larger and shall be able to accommodate a minimum of one

(1) driver and four (4) passengers. All vehicles shall be able to accommodate infant and child car seats;

customers will be responsible for providing any necessary car seats.

4.4.1.1 Fuel: All fuel costs incurred while performing work under this contract shall be paid for by the contractor. We have apartments between the 5km and 40km distance range. Multiple apartments may be shown in one day. It is up to the contractor which scheduled apartment to show first based on their most convenient itinerary.

4.4.1.2 Vehicle Maintenance: The contractor shall be responsible for performing routine maintenance on all vehicles as prescribed in the vehicle manual. The contractor is responsible for all costs incurred for maintenance.

4.4.1.2 Vehicle Safety: The contractor is responsible for ensuring the vehicle meets all minimum Italian safety laws.

Each seat shall be equipped with a functional safety belt. The contractor shall also ensure regular servicing and maintenance is performed on the vehicle.

4.4.1.3 Vehicle Insurance: The contractor is responsible for carrying, at a minimum, company liability vehicle insurance of EURO 10 million, as provided by Italian law. The contractor shall have a current “Responsabilita' Civile della Societa’.”

4.4.1.4 Smoking: The contractor shall not be permitted to smoke, nor allow anyone else to smoke, at any time, in the vehicle.

4.4.1.5 Global Positioning System: Each vehicle shall be equipped with a functional Global Positioning System

(GPS).

4.4.1.6 Cellular Phones: The contractor shall also provide one cell phone per employee, which is to be used as needed throughout each day to communicate with the USAG Housing office. The cell phone shall be turned on and be able to make and receive calls during the hours of operations listed throughout the

PWS.

4.4.1.7 Vehicle Accident Reporting: The contractor shall be responsible for reporting any accidents that occur while performing the duties outlined in this PWS. Accidents shall be reported to the COR, immediately upon occurrence. The contractor shall be responsible for completing the Vehicle Incident Report, as provided throughout this PWS (Deliverable # A.008).

4.4.2 Responsibilities:

4.4.2.1 Driving Laws: The contractor shall be responsible for complying with all Italian driving laws and regulations, including, but not limited to: speeding, parking restrictions, seat belt laws, and cell phone usage while operating a vehicle. The contractor shall be responsible for all fines incurred during the performance of the contract.

4.4.2.2 Parking Fees and Tolls: The contractor shall be responsible for any and all parking fees and tolls incurred during the performance of the contract.

4.4.2.3 Customer Satisfaction Survey: The contractor shall provide a copy of the Customer Satisfaction Survey, Attachment 2, to the customer at the conclusion of each appointment. The contractor shall inform the customer to return the completed Customer Satisfaction Survey to the USAG Housing office reception desk.

4.5 Background Checks): The Contractor shall provide Background Checks in accordance with this PWS and as determined by the Government.

PART 5

SPECIFIC TASKS

5.1 Basic Services: The contractor shall provide taxi transportation and interpreter services from English to Italian and Vice versa to eligible military, civilian and contractor personnel. Housing customers may request taxi-interpreter services to view available rental units, including Government-owned units, Government-leased units and privately leased units.

5.2. Tasks:

5.2.1 Transportation: The contractor shall provide pick-up and return transportation for customers to the USAG. Housing office Camp Darby Livorno. The contractor is authorized to pick-up the same Housing customer a maximum of five appointments for property showings during the entire contract life.

5.2.2 Property Showing and Interpretation: The contractor shall accompany customers to provide an explanation of each property’s components and answer any housing-related questions the customer(s) have during the tour of the available rental unit or Government-leased quarters. The contractor shall also provide housing-related interpretation and translation services requested by the customer during the tour.

At the conclusion of each appointment the contractor shall complete a Taxi and Interpreter Appointment Form, as provided throughout this PWS. Each Taxi and Interpreter Appointment form shall be signed by the contractor and the customer, and the contractor shall be responsible for turning in the completed form to the USAG Housing office at the completion of each workday. The contractor is only required to show the home and when/if there are any questions from the customer regarding internal Housing office matters, they will be told to visit the Housing office for assistance.

5.2.3 Schedules: All appointments must be scheduled through the USAG Italy – DMC Housing Office.

The USAG Italy – DMC Housing Office will provide the contractor a complete appointment schedule for the following workday, each afternoon by 16:30 hours. The contractor shall maintain communication with the Housing office through email and telephone. The Housing office may request same day appointments if the daily appointment schedule permits. The contractor may, at its discretion, refuse any appointments scheduled for the same day. The contractor shall be compensated the normal rate for any same day appointments that are fulfilled. The Contractor shall provide a Taxi and Interpreter Appointment Form at the completion of each workday. Taxi and Interpreter Appointment form shall be signed by the contractor and the customer, and the contractor shall be responsible for turning in the completed form to the USAG Italy – DMC Housing Office at the completion of each workday. (Deliverable # A.003).

5.2.4 Same-day Cancelled Appointments: Any appointments cancelled after the issuance of the daily appointment schedule to the contractor shall be considered same-day cancelled appointments. The contractor shall indicate the cancelled appointment on the Taxi and Interpreter Appointment Form, as provided throughout this PWS, and shall be compensated a rate of fifty (50%) of the appointment price.

The contractor shall obtain a signature from the Contracting Officer’s Representative (COR) for each Taxi and Interpreter Appointment Form submitted marked as a same-day cancellation.

5.2.5 No Show Appointments: Any customer that is more than fifteen (15) minutes late for an appointment will be considered a “no show”. The contractor shall wait at the point of pick-up for a minimum of 15 minutes before categorizing the appointment as a “no show”. The contractor shall indicate the missed appointment on the Taxi and Interpreter Appointment Form, as provided throughout this PWS and shall be compensated a rate of 50% of the appointment price. The contractor shall obtain a signature from the COR for each Taxi and Interpreter Appointment Form submitted marked as a same-day cancellation.

5.2.6 Security Requirements for Key Control: The contractor shall accept full responsibility for all rental property keys entrusted to contractor personnel. Rental property keys shall be turned back into the Housing office immediately upon the contractor’s return to the Housing office.

5.2.7 Special Qualifications: All contractor personnel are required to be, at a minimum, proficient in both English and Italian at the fluent 4 level . In addition, contractors must demonstrate knowledge of common household terms in English and Italian. Contractor personnel shall also have a valid Italian Driver’s License B at all times and be at least 21 years of age. The Government reserves the right to verify if contractor personnel is in possession of valid Italian Driver’s License B at any time. The contractor is required to have an insurance in order to cover all possible kinds of damage to passengers during transit and shall possess an Italian professional risk insurance “Assicurazione di Rischio Professionale”. The contractor will be required to submit copies of the risk insurance with at least a one-year expiration date. Copies of renewed insurance will be submitted within 3 days of renewal.

5.3 Qualifications: Reserved

5.4 Service Contract Reporting (SCR):

5.4.1 Service Contract Reporting (SCR): Reserved

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): The following publications, manuals, regulations, etc. are mentioned in this PWS and are listed below.

6.1.1 Department Of Defense Contract Security Classification Specification (DD Form 254)

6.1.2 Department of Defense Security Agreement (DD Form 441)

6.1.3 National Industrial Security Program Operating Manual (DoD 5220.22-M)

6.1.4 Installation Access Control (AE Reg 190-16)

6.1.5 The Army Physical Security Program (AR 190-13)

6.1.6 Contractor Identification (AE Reg 27-715)

6.1.7 U.S. Army Corps of Engineers Safety and Health Requirements Manual (EM 385-1-1)

6.1.8 Information Assurance Workforce Improvement Program (DoD 8570-M)

6.1.9 Information Assurance Training Certification and Workforce Management Directive (DoDD 8570.01)

6.1.10 Information Assurance (AR 25-2)

6.1.11 Electromagnetic Compatibility Directive (2004/108/EC)

6.1.12 Policies and Procedures for Property Accountability (AR 735-5)

PART 7

ATTACHMENT AND TECHNICAL EXHIBIT LISTING

7. Attachment and Technical Exhibit List:

7.1 Technical Exhibit A: Performance Requirements Summary

7.2 Technical Exhibit B: Deliverables Schedule

7.3 Attachment 1: Taxi and Interpreter Appointment Form

7.4 Attachment 2: Customer Satisfaction Survey Form

7.5 Attachment 3: Vehicle Incident Report

7.6 Attachment 4: Usually, there are over 200 showings per year mainly during peak season (May through August). During low season, only approximately 30% of that amount will be required. Numbers may vary based on Government’s requirements and needs. The contractor may be expected to provide as many as

(3) taxi/interpreters per day during peak season (June, July, August).

7.7 Attachment 5: Language Fluency Clarification

7.8 Enclosure A: Pricing Book

TECHNICAL EXHIBIT A

Performance Requirements Summary (PRS)

PERFORMANCE OBJECTIVE PERFORMANCE STANDARD PERFORMANCE

THRESHOLD/ACCEPTABLE

QUALITY LEVELS (AQLs) PRS # 1. Special Qualifications, Paragraph 5.2.7

All contractor personnel are required to be, at a minimum, proficient in both English and Italian. In addition, contractors must demonstrate knowledge of common household terms in English and Italian.

Zero Deviation Periodic Inspection

PRS # 2. Special Qualifications, Paragraph 5.2.7

Contractor personnel must have a valid Italian Driver’s License at all times

Zero Deviation Periodic Inspection

PRS # 3. Identification, Paragraph 1.6.4.4

All Contractor personnel are required to display an identification badge at all times in order to avoid misconceptions

95% Random Sample

TECHNICAL EXHIBIT B

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To A.001 The Contractor shall inform the COR of issues or potential issues that might affect the performance within 48 (forty eight) working hours of identifying those issues.

Verbal reports shall be followed up by written reports within 2 (two) work days.

Within 48 (forty eight) working hours of identifying those issues verbally and within 2 (two) working days in writing.

1 Email To COR and

KO

A.002 The Contractor shall provide the Contracting Officer, via the COR, an Initial Installation Pass Log within three (3) calendar days after contract award. The Updated Installation Pass Log shall be current and available at any time upon request by the Government and submitted to the COR within five (5) days after any changes to the log.

Within three (3) calendar days after contract award and within five (5) days after any changes to the log.

4 Email To COR and

KO

A.003 The Contractor shall provide a Taxi and Interpreter Appointment Form. Taxi and Interpreter

At the completion of each workday

1 Email To COR and

KO

Appointment form shall be signed by the contractor and the customer, and the contractor shall be responsible for turning in the completed form to the USAG Italy – DMC Housing Office at the completion of each workday.

A.004 The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within 1 (one) working day.

When individual has been expired or terminated

1 Installation access card

To the COR

A.005 Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing office within 1 (one) working day.

At termination or cancellation of contract

1 Installation access card

To the COR

A.006 All Contractor employees, including subcontractors, shall complete the Anti- Terrorism (AT) Level I and

Within 30 (thirty) days of employment under this contract

1 Email To the COR

Level I OPSEC trainings A.007 The Contractor and all associated subcontractors shall brief all employees on the local iWATCH program

This training shall be completed within 30 (thirty) calendar days after the contract is awarded and within 30 (thirty) days after new employees commence contract performance

1 Email To the COR

A.008 The Contractor shall provide a Vehicle Incident report

If any accident occurs

1 Email To the COR

A.009 The Contractor shall provide a Program/Contr act Manager who shall be responsible for the performance of the work.

No later than 5 days after contract award or during the post-award meeting.

1 Email To the COR and KO

A.010 The Contractor shall forward a copy to the Contracting Officer via the COR and the Requiring Activity Manager of each favorable background check. The Contractor shall forward a copy to the Contracting Officer via the COR and the Requiring Activity Manager of each unfavorable background check

Within 5 working days of receipt by the Contractor

1 Email To the COR and KO

ATTACHMENT 1

Taxi and Interpreter…