B.08.02 W912DR20Q0082.docx

W912DR20Q0082

Section SF 1449 - CONTINUATION SHEET

INSTRUCTIONS TO QUOTERS

This contract is being procured in accordance with FAR Part 12 and 13.5. Please see block 8. Any questions concerning this solicitation must be submited via a Request for Information (RFI) by e-mail only to mark.r.andrews@usace.army.mil no later than 10 August 2020 at 11:00 AM (EST). All questions and answers will be published to Beta.Sam thru an amendment to the solicitation.

Quotes can be submitted via e-mail to Mark Ryan Andrews, Contract Specialist at e-mail mark.r.andrews@usace.army.mil, Contracting Division, Services and Supplies Branch.

By submission of a quote, the Quoter acknowledges the requirement that prospective awardee must have an active registration in the SAM database prior to award, during performance, and through final payment of any contract resulting from this quote. Lack of active registration in the SAM database will make a Quoter ineligible for award. Quoters and contractors may obtain information on registration and annual confirmation requirements by calling 1-888-227-2423, or at: http://www.sam.gov.

Interested Quoters shall submit a complete price schedule and provide past performance information as stated below in the “Evaluation Criteria.” All line items must be priced. Quotes providing partial pricing shall be considered non-responsive.

EVALUATION CRITERIA:

1. TECHNICAL:

The Quote will be evaluated to ensure all the items below are provided:

Capability Statement: This capability statement shall address the following (not to exceed 10 pages):

· A product information sheet (product bulletin) for arc-flash fire resistant (FR) garments that reflects:

· Compliance with NFPA-70E

· Hazard risk category(s) and/or amount of energy that can be delivered to a point at a particular distance from an arc flash.

· Manufacturer suggested replacement

· A product information sheet (product bulletin) for product(s) that will be used to affix name tags and log tags to arc-flash fire resistant (FR) garments

· Contractor will provide description of plan and frequency for inspecting quality and replacement of garments

· A product information sheet (product bulletin) for the entry mats that will be provided.

· Contractor will outline service guarantee and associated response times

· Insurance. Provide copies of insurance documents, including the completed “ Certificate of Insurance” below, and/or ability to obtain to include detailed timeline.

If the product of more than one facility or manufacturer may be supplied to fulfill this contract, the product information sheet (product bulleting) must be submitted for each separate facility or manufacturer. Any request to change the product and/or manufacturer during the contract period must be submitted for approval to Contracting Officer’s Representative.

2. PAST PERFORMANCE:

Contractors shall submit two (2) past performance references, with the attached Past Performance Questionnaire (PPQ) to completed, including both the customer point of contact information and details of the work performed. Past performance information shall be recent (performance within the last three years) and relevant to this scope of work. The references are to return the completed PPQ directly to Mark Ryan Andrews at mark.r.andrews@usace.army.mil.

The apparent awardees past performance will be evaluated as part of the contractor responsibility determination to ensure the presence of an acceptable performance record in accordance with FAR 9.104-1. This is not considered a part of the technical evaluation.

Past performance information shall be obtained from any sources available to the Government to include, but not limited to, PPIRS or other databases; interviews with Program Managers, customers, and Contracting Officers; and references provided by the contractor.

3. PRICE

Price schedule must be filled out completely. All line items must be priced. Quotes providing partial pricing shall be considered non-responsive. Pricing shall not include any text or assumptions associated with the technical aspects of completing the work.

EVALUATION CRITERIA RATING:

1. Technical

2. Past Performance

3. Price

Award will be made to the Quoter with the Lowest Price Technically Acceptable. Pricing will be evaluated in accordance with FAR 13.106-3. The government may require additional pricing information to assist in determining the extent to which the price is fair and reasonableness and the pricing information shall be provide if requested. The Government will evaluate quotes for award purposes by adding the total of all CLIN prices to ensure that pricing is not unbalanced. Quoters must complete all line items to be considered for award.

BASIS FOR AWARD:

Award will be made based on lowest price, technically acceptable (LPTA) basis. To qualify, the responsible contractor provides a quote which conforms to the solicitation; is technically acceptable; has no negative past performance; and submits the lowest price.

The government shall evaluate quoter’s prices, and then evaluate the apparent lowest-priced quote for acceptability under the technical factor. If the lowest-price quote was evaluated as unacceptable, the agency shall then consider the acceptability of the next lowest-price quote, continuing this process as necessary. Technical acceptability will be based on the quoter’s ability to meet the requirements of Performance Work Statement based on the provided capability statement. Past performance information shall be obtained from any sources available to the Government to include, but not limited to, past performance references provided by the contractor, PPIRS or other databases; interviews with Program Managers, customers, and Contracting Officers; and references provided by the contractor.

USACE PAST PERFORMANCE QUESTIONNAIRE (Form PPQ)

1. Contractor Information

Firm Name: CAGE Code:

Address: DUNs Number:

Phone Number: Email Address:

Point of Contact: Contact Phone Number:

2. Work Performed as: Prime Contractor Sub Contractor Joint Venture Other (Explain) Percent of project work performed:

If subcontractor, who was the prime (Name/Phone #):

3. Contract Information

Contract Number:

Delivery/Task Order Number (if applicable):

Contract Title:

Contract Location:

Award Date (mm/dd/yy):

Contract Completion Date (mm/dd/yy):

Actual Completion Date (mm/dd/yy):

Explain Differences:

Original Contract Price (Award Amount):

Final Contract Price (to include all modifications, if applicable):

Explain Differences:

4. Project Description:

Complexity of Work High Med Routine

How is this project relevant to project of submission? (Please provide details such as similar equipment, requirements, conditions, etc.)

CLIENT INFORMATION (Client to complete Blocks 5-8)

5. Client Information

Name: Title:

Phone Number:

Email Address:

6. Describe the client’s role in the project:

7. Date Questionnaire was completed (mm/dd/yy):

8. Client’s Signature:

ADJECTIVE

RATINGS

AND

DEFINITIONS

TO

BE

USED

TO

BEST

REFLECT

YOUR

EVALUATION

OF

THE

CONTRACTOR’S

PERFORMANCE

RATING DEFINITION NOTE

The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor was highly effective.

An Exceptional rating is appropriate when the Contractor successfully performed multiple significant events that were of benefit to the Government/Owner. A singular benefit, however, could be of such magnitude that it alone constitutes an Exceptional rating. Also, there should have been NO significant weaknesses identified.

There should have been NO significant weaknesses identified. Per DOD policy, a fundamental principle of assigning ratings is that contractors will not be assessed a rating lower than Satisfactory solely for not performing beyond the requirements of the contract.

(U) Unsatisfactory

TO BE COMPLETED BY CLIENT

PLEASE

CIRCLE

THE

ADJECTIVE

RATING

WHICH

BEST

REFLECTS

YOUR

EVALUATION

OF

THE

CONTRACTOR’S

PERFORMANCE.

1. QUALITY:

d) Adequacy/effectiveness of quality control program and adherence to contract quality assurance requirements (without adverse effect on performance)

E

VG

S

M

U

N

2. SCHEDULE/TIMELINESS OF PERFORMANCE:

a) Compliance with contract delivery/completion schedules including any significant intermediate milestones. (If liquidated damages were assessed or the schedule was not met please address below)

E

VG

S

M

U

N

3. CUSTOMER SATISFACTION:

b) Contractor was reasonable and cooperative in dealing with your staff (including the ability to successfully resolve disagreements/disputes; responsiveness to administrative reports, businesslike and communication)

E

VG

S

M

U

N

4. MANAGEMENT/ PERSONNEL/LABOR

5. COST/FINANCIAL MANAGEMENT

cost, improved maintainability or other factors that benefited the client

c) If this is/was a Government cost type contract, please rate the Contractor’s timeliness and accuracy in submitting monthly invoices with appropriate back- up documentation, monthly status reports/budget variance reports, compliance with established budgets and avoidance of significant and/or unexplained variances (under runs or overruns)

VG

S

M

U

N

No

e) If this is/was a Government contract, has/was this contract been partially or completely terminated for default or convenience or are there any pending terminations? Indicate if show cause or cure notices were issued, or any default action in comment section below.

Yes

No

No

6. SAFETY/SECURITY

a) To what extent was the contractor able to maintain an environment of safety, adhere to its approved safety plan, and respond to safety issues? (Includes: following the users rules, regulations, and requirements regarding housekeeping, safety, correction of noted deficiencies, etc.)

VG

S

M

U

N

7. GENERAL

a) Ability to successfully respond to emergency and/or surge situations (including notifying COR, PM or Contracting Officer in a timely manner regarding urgent contractual issues).

VG

S

M

U

N

No

Please provide responses to the questions above (if applicable) and/or additional remarks. Furthermore, please provide a brief narrative addressing specific strengths, weaknesses, deficiencies, or other comments which may assist our office in evaluating performance risk (please attach additional pages if necessary):

PERFORMANCE WORK STATEMENT

LAUNDRY, DRY CLEANING AND ALTERATIONS OF UNIFORMS & MAT SERVICES

FOR

WASHINGTON AQUEDUCT DIVISION

5900 MacArthur Blvd, NW, Washington DC, 20016 and 2500 First Street NW, Washington, DC 20001

1.0 BACKGROUND

The Washington Aqueduct Division (WAD), a division of the Baltimore District United States Army Corps of Engineers (USACE), is a federally owned and operated public water supply agency that produces and treats water drawn from the Potomac River to produce drinking water for the Nation Capital Region, specifically Washington, DC and portions of Northern Virginia. WAD is unique in the Department of Defense (DoD) and possibly the Nation, in that the Federal Government owns and operates a public utility. WAD has the responsibility to provide wholesale water treatment services that provide safe, reliable, and cost effective drinking water to about one (1) million retail customers, through its three (3) wholesale customers, 24 hours a day, seven days a week. WAD is the sole source of potable water supply to most of these customers. WAD is a critical infrastructure system that operates two water treatment plants (WTPs), the Dalecarlia WTP and the McMillan WTP.

2.0 GENERAL REQUIREMENTS

The United States Army Corps of Engineers (USACE), Baltimore District requires annual services contract for Uniform Cleaning Services for personnel working at WAD. The Contractor shall provide rental services for work uniforms (weekly cleaning and replacement) for the Washington Aqueduct Division at 5900 MacArthur Blvd, NW, Washington DC, 20016 and 2500 First Street NW, Washington, DC 20001.

SCOPE OF WORK:

2.1. The Contractor shall provide rental services for weekly cleaning and replacement of work uniforms for Washington Aqueduct Division (WAD) for an estimated maximum of 124 maintenance, operations, and lab personnel that shall be serviced (including approximately 20 issued NFPA-70E FR garments).

2.1.1. The Contractor shall furnish all supplies, labor, and equipment for the laundry, dry-cleaning, and alterations of work uniforms at WAD.

2.1.2. The Contractor shall furnish all supplies, labor, and equipment to replace worn or unsightly uniform items due to normal wear or usage, on an as needed basis, at no cost to the Government. Garments needing replacement shall be identified by the Contracting Officer Representative (COR) and/ or the Contractor. All replacement items and garments supplied shall be only “brand new”, not used or like new.

2.1.3. The Contractor shall furnish all supplies, labor, and equipment to make alterations, sizes changes, and repairs at no additional cost to the Government.

2.1.4. The Contractor shall maintain and repair the garments as required to keep the garments in proper condition and appearance. Such as replacing missing or broken buttons, broken zippers, repairing split seams or hems, and patching tears shall be performed by the Contractor at no additional cost to the Government. However, uncomfortable or visible repair patches are not acceptable. Repairs shall be done by the Contractor without a request from the User, although repair tags should be supplied to allow the wearer to describe any problems.

2.1.5. The Contractor shall provide new hires with new uniforms in accordance with Section 4.0 (Performance Requirement) of the document. All replacement items and garments supplied for new hires shall be only “brand new”, not used or like new. The issued uniform shall depend on the position held by the new hire.

2.1.6. Ultra Soft” shall be used for the arc-flash fire resistant (FR) garments. The name tags and logo tags shall be affixed with “nomex” (or equivalent) thread so as to not degrade the safety rating. Special laundry care shall be used to maintain the safety rating on FR garments. FR garments shall be replaced per manufacturer’s requirement (age or quantity of washings) to maintain safety rating, at no additional cost to the Government.

2.1.7. All laundering and cleaning work shall be performed by the contractor. Garments are to be delivered clean, pressed and ready-to-wear on hangers. Each garment is to have identification as required by the vendor in a place that does not show when being worn.

2.1.8. Additionally, the Contractor shall furnish all supplies, labor, and equipment to clean and replace a maximum of 71 entry mats every four (4) weeks.

2.1.9. The pricing proposal shall contain cost for the base year and four (4) option years for each line item. The proposal price shall include allowances for any and all charges required to provide the specified service with no additional charges for name tags, logo emblems, embroidery, set up, size changes, alterations, preparation, swing suit, wastewater, delivery, container, fuel price increases, inflation, or any other charges except oversize charges. The only charges allowed under this contract are the rental/cleaning price, lost/damaged costs, and individual oversize garment costs. The Government does not pay sales tax. Any potential inflationary price increases should be factored into subsequent option year price bids.

2.2 CONTRACTOR FURNISHED ITEMS: The Contractor shall furnish all labor, materials, supplies, equipment, facilities, and transportation to perform the requirements of this contract.

2.3 PERIOD OF PERFORMANCE: The period of performance (POP) shall consist of one (1) base year of twelve (12) months to include four (4) one-year option periods.

2.4 QUALITY ASSURANCE: The Government will monitor the Contractor’s performance under this contract in accordance to the performance work statement (PWS).

2.5 QUALITY CONTROL: The Contractor shall establish a quality control program to ensure the requirements of the contract are provided as specified. The Contractor shall furnish one copy of the basic quality control plan to the Contracting Officer upon commencement of the contract. The program shall include, but not be limited to the following:

2.5.1. An inspection system covering the services required by this PWS. The Contractor shall specify areas to be inspected on both a scheduled or unscheduled basis and the individuals who shall do the inspection.

2.5.2. A method to identifying deficiencies in the quality of services performed before the level of performance is unacceptable.

2.5.3. A file of all inspections conducted by the Contractor and any corrective action taken. The Contractor shall make this documentation available to the Government upon request.

2.6 SAFETY: The Contractor shall comply with requirements of the Occupational Safety and Health Administration Standards (OSHA 2206).

2.7 SITE SECURITY: All personnel working in this project shall be required to follow all security and access rules and regulations (i.e., physical access and/or network access requirements) as set forth by the United States (US) Government in order to gain access to the USACE offices and/or systems to perform work assignments and/or for the delivery of equipment. The Contractor shall store, secure, and protect all articles of clothing while in the possession of the Contractor.

2.8 PERSONNEL: The Contractor shall provide a project manager (PM) who is familiar with all aspects of laundry, dry cleaning, alterations, and clothing repair service. The Contractor shall designate in writing to the Contracting Officer and COR the PM’s name and telephone number within ten (10) calendar days of contract award. The Contractor shall notify the Contracting Officer, in writing of changes of the PM ten (10) working days before said change.

2.9 ACCESS AND GENERAL PROTECTION/SECURITY POLICY AND PROCEDURES: Contractor and all associated subcontractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

2.10 PRE-SCREEN CANDIDATES USING E-VERIFY PROGRAM: "The Contractor must prescreen Candidates using the E-verify Program (http://www.uscis.gov/e-verify) website to meet the established employment eligibility requirements. The Vendor must ensure that the Candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-verify system. An initial list of verified/eligible Candidates must be provided to the COR no later than 3 business days after the initial contract award." *When contracts are with individuals, the individuals will be required to complete a Form I-9, Employment Eligibility Verification, with the designated Government representative. This Form will be provided to the Contracting Officer and shall become part of the official contract file.

2.11 HOURS OF OPERATION: The Contractor shall be available for service during normal working hours 7:00 A.M. through 2:00 P.M, Monday through Friday (with the exception of legal public holidays). In the event of an emergency, additional times or extended hours may be agreed upon at no additional charge to the Government.

2.11.1. LEGAL PUBLIC HOLIDAYS: The following days have been established as legal public holidays pursuant to Title 5 U.S.C., § 6103 (a):

· New Year’s Day - 1st of January

· Martin Luther King Jr.’s Birthday – 3rd Monday in January

· President’s Day – 3rd Monday in February

· Memorial Day – Last Monday in May

· Independence Day – 4th of July

· Labor Day – 1st Monday in September

· Columbus Day – 2nd Monday in October

· Veteran’s Day – 11th of November

· Thanksgiving Day – 4th Thursday in November

· Christmas Day – 25th of December

3.0 PICK-UP & DELIVERY

3.1. The Contractor shall pick up and drop off items that require cleaning and /or alterations from Washington Aqueduct Division located at 5900 MacArthur Blvd, NW, Washington DC, 20016 and 2500 First Street NW, Washington, DC 20001. Delivery shall be made to the physical address listed below as the place of work performance.

3.2. The three (3) uniform pick up and drop off locations are specified. The Contractor shall ensure all services are completed and items dropped as follows:

1. Dalecarlia Water Treatment Plant 5900 MacArthur Blvd, NW Washington, DC 20016

· #1 - Plant Operations Branch (Chemical Building)

· #2 - Maintenance Branch Building (Room 122)

2. McMillan Water Treatment Plant 2500 First Street NW Washington, DC 200001

· #3 – Plumbing Shop

3.3. Delivery of all materials/items shall be coordinated with the Contracting Officer Representative (COR). The COR shall inspect all services performed by the Contractor under this PWS through final reports and provided feedback and acknowledgement of acceptance by the customer of the deliverables.

3.4. Turn-Around Time: The Contractor shall provide a one (1) week turn-around time for cleaning and replacement of uniforms. The Contractor shall provide a two (2) week turn-around time for alternations.

4.0 PERFORMANCE REQUIREMENT: Individual garment specifications. When garments to be provided are “equivalent” and not the item specified in this section. The Contractor shall submit specifications for a proposed item for approval as an “equivalent” item.

4.1. All costs to furnish rental uniforms, weekly laundering (except as noted), alterations/repairs, logo & name tags, size changes, etc, on a weekly basis per employee. Any and all additional charges/surcharges shall be included in this price. Refer to attached abbreviations and specifications. All garments shall be brand new when issued or replaced.

Base Year – CLIN 0001

WH

KH

NV

LB

NV

LB

4.2. All costs to provide monthly (every 4 weeks) rental and cleaning exchange of entrance/walk off mats. Refer to attached specifications for Custom Logo Mat.

Base Year – CLIN 0002

4.3. All costs (including name/logo tags & any other fees) to purchase “new” replacements for lost or damaged garments, while on the possession of the Government, other than normal wear and tear. The Contractor shall estimate as about 3% of total quantity per year. Refer to attached abbreviations and specifications.

Base Year – CLIN 0003

5.0 ABBREVIATIONS USED:

· COR: Contracting Officer’s Representative/ Contractor’s POC for Contract Management

· NV: Navy Blue ( All garments excepts shirts & lab coats)

· LB: Light Blue ( All shirts except supervisors)

· WH: White ( Lab Coats & Chief of Maintenance Shirts)

· BS: Blue Stripe Supervisor’s Shirts

· SS: Short Sleeve Shirt

· LS: Long Sleeve Shirt

· NFPA-70E FR: Arc-Flash and Flame Resistant Garments for Welders and Electricians

6.0 ATTACHMENT/TECHNICAL EXHIBIT LIST: The Contractor shall supply the organization logo (over right pocket) and individual name tag (over left pocket) to all shirts, jackets, coveralls (not bibs), FR garments, and lab coats. Employees shall use first name (Example: William, Bill, or Billy), last names are not permitted. The name patch should be approximately 3 ½” wide x 1 ½” high, white back ground with navy blue boarders and same block font. The logo should be 3 inch diameter with a red Cassel and navy blue lettering. Please view logo below. The Contractor shall submit lettering and design to the COR for approval.

6.1. The Contractor shall pick up and replace all entry mats at four (4) week intervals at each actual entry door location. The locations will be specified by the COR.

· 4’ x 6’ entrance mats shall be of commercial grade, rubber backing with carpet surface and dark color ( blue, black, or gray)

· 3’ x 5’ safety mats are same composition, but with bold safety slogans

· Sizes are approximate

· Quantity of each size may vary during contract period

· Custom Logo Mats shall be similar to uniform logo: “Castle” (in red) and “WASHINGTON AQUEDUCT”, on 4’ x 6’ mat.

3’ x 5’ Typical Safety Mat

4’ x 6’ Aqueduct Logo Mat

TECHNICAL EXHIBIT #1

Performance Requirements Summary

The Contractor Service Requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

QASP

WASHINGTON AQUEDUCT UNIFORM SERVICES

1. INTRODUCTION

This Performance-Based Quality Assurance Surveillance Plan (QASP) has been developed pursuant to the requirements of the Performance Work Statement (PWS). This plan sets forth procedures and guidelines that the USACE will use in evaluating the technical and safety performance of the Contractor. A copy of the Performance Metrics is furnished in the PWS so that the Contractor will be aware of the methods that the Government will employ in evaluating their performance on this contract.

From the PWS: “The Contractor shall provide all services, materials, supplies, supervision, labor, and equipment to provide Uniform Services as specified at the Washington Aqueduct and satellite installations, in accordance with all terms, conditions, general and special contract requirements, specifications, drawings, attachments, exhibits, etc., contained herein or incorporated by reference. The estimated services listed on the bid sheets are a maximum under ideal conditions. Unusual conditions will be determined by the Contracting Officer’s Representative at the Washington Aqueduct and conveyed to the contractor. The Government will not pay for services not performed.”

1. PURPOSE OF THE QASP

The QASP is intended to accomplish the following:

1. Define the roles and responsibilities of participating Government officials;

1. Define the types of work to be performed with required end results;

1. Document the evaluation methods that will be employed by the Government in assessing the Contractor’s performance;

1. Provide the Surveillance Activity Checklists and Corrective Action Request (CAR) forms that will be used by the Government in documenting and evaluating the Contractor’s performance; and

1. Describe the process of performance documentation.

f. Outline quality assurance procedures to be employed by the Government during performance of this task order to confirm that the site characterization is conducted utilizing proper procedures and in accordance with the approved work and safety plans.

1. GOVERNMENT ROLES AND RESPONSIBILITIES.

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (KO) - The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned KO:

Organization or Agency: USACE – Baltimore District: Contracting Office Telephone: 410-962- Email: ___________@usace.army.mil

b. Contract Specialist (KS) - The KS acts as an acquisition consultant and serves as liaison between the USACE – Baltimore District: Contracting Office and the requesting program office (USACE – Baltimore District: Planning Division.

Assigned KS:

Telephone: 410-962- Email: __________@usace.army.mil

c. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. At the conclusion of the contract or when requested by the KO, the COR shall provide documentation to the KO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action.

Assigned COR:

Telephone: 202-764- Email: ___________@usace.army.mil

3. CONTRACTOR REPRESENTATIVES:

The following employees of the contractor serve as the contractor’s Task Manager for this contract.

POC– TBD

Telephone: TBD Email: TBD

1. METHODOLOGIES TO BE USED TO MONITOR THE CONTRACTOR’S PERFORMANCE

Even though the Government, through its CORs located on site with the contractor, will be monitoring the contractor’s performance on a continuing basis, the volume of tasks performed by the contractor makes technical inspections of every task and step impractical. Accordingly, USACE will use the Surveillance Activity Table (Attachment A) as the basis for monitoring the contractor’s performance under this contract. The contractor’s performance will be evaluated by the Contracting Officer using the Performance Metrics listed in CPARS.

Quality Assurance Surveillance Activities In general, the work will be evaluated in terms of how well the requirements of the task order are satisfied, the extent to which the work performed follows the approach found in the contractor’s technical proposal, clarity of documentation, and timeliness of scheduled task accomplishment. At the discretion of the COR or the Contracting Officer or Specialist, other government officials approved by the Contracting Officer or Specialist may be asked to evaluate a particular deliverable or set of deliverables.

QUALITY ASSURANCE SURVEILLANCE TECHNIQUES

1 General. Some contract requirements have a more significant and important impact on the facilities or services provided. 100 percent inspection might be used for “critical” or “important” requirements; planned sampling or random sampling for “less important requirements”; and validated customer complaints or incidental inspection for the ‘least important requirements”. A method of surveillance is chosen for each contract requirement and a variety of surveillance methods are used for the inspection of the contract.

2 Random Sampling. Surveillance based on random sampling evaluates a portion of the work, accurately estimating Contractor performance through the use of statistical theory. Random sampling is most useful on large homogeneous populations where 100% inspection is not required or feasible. Also, if appropriate provisions are included in the specification and the random sampling is properly conducted, the percentage of defective work items found in the sample, adjusted for inaccuracies, may be extrapolated and deducted from the Contractor’s payment invoice. Random sampling will not be used for any inspections of Grounds Maintenance due to the small size of the Grounds Maintenance populations. Random sampling of small populations approach 100% inspection and are too labor intensive to be economical.

3 Planned Sampling. Planned sampling is similar to random sampling in that it is based on evaluating a portion of the work as the basis for evaluating the Contractor’s performance. Samples are selected based on a subjective rationale and the sample size is arbitrarily determined. Planned sampling is useful when population sizes are not large enough or homogeneous enough to make random sampling practical. Planned sampling will be used to surveille most grounds maintenance requirements.

4 One Hundred Percent Inspection. One hundred percent inspection is generally used for those services which are considered very important, those which have relatively small monthly populations, and those included in the indefinite quantity portion of the contract. 100% inspection will be used for acceptance of all extra work (special projects) including labor and material.

5 Validated Complaints. Validated complaints is a quality assurance method based on customer awareness. Building Residents are made aware of contract requirements and monitor the services provided by the Contractor. Where there is a case of poor performance or nonperformance, the Government (COR) is notified. The COR investigates the report and, if it is found to be valid, documents it. Customer Complaints will be used to supplement other surveillance techniques.

6 Unscheduled Inspection. Unscheduled inspection consists of impromptu evaluation of contract requirements whenever the COR feels there may be a need. This method is used to investigate suspected problems and will be used to support other methods of inspection. Unscheduled inspections are never used as a primary evaluation method of surveillance.

1. QUALITY ASSURANCE REPORTING FORMS

The forms used to document surveillance activities include Contractor’s Progress Report (Appendix F of CENAB Standard 18504.0) and/or Memorandums for Record. Nonconformance will be documented on a Corrective Action Request (CAR), Non-conformances are documented at the discretion of the person conducting the surveillance activity, but should be fair and reasonable. Each CAR will be annotated as a Critical nonconformance, Major nonconformance, or Minor nonconformance. CARs will be provided to the Contracting Officer for distribution to the contractor. The contractor will be required to correct safety issues immediately. All other CARs will provide a reasonable suspense date for the contractor to review and take appropriate action, usually 10 calendar days. The contractor is required to provide written responses to all CARs.

Completed forms will be consolidated and provided to the Contracting Officer at the end of each month for that month's surveillance activities. These forms, when completed, will document the contractor's compliance with contract requirements and completion of milestone activities. The Contracting Officer will evaluate contractor performance using the definitions contained in the CPARS and the metrics identified in this PWS.

ATTACHMENT A – S. Performance Standards for Uniform Services

Method Incentive

6. METHODS OF QA SURVEILLANCE

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

Regardless of the surveillance method, the COR shall always contact the contractor's task manager or on-site representative when a defect is identified and inform the manager of the specifics of the problem. The COR, with assistance from the KS, shall be responsible for monitoring the contractor’s performance in meeting a specific performance standard/AQL.

7. RATINGS

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a high to low, or neutral outcome. The following ratings shall be used:

HIGH:

Uniform Service, pickup and delivery of uniforms on time. Delivered uniforms meet the cleaning standards quoted in the PWS. All unserviceable turn in’s return new and serviceable as stated in the PWS. New employee’s added to the uniform roster immediately and receive basic issue in accordance with PWS.

8. DOCUMENTING PERFORMANCE

a. ACCEPTABLE PERFORMANCE.

The Government shall retain completed contractor service reports to document positive performance.

b. UNACCEPTABLE PERFORMANCE.

Unacceptable performance is defined as the unavailability of technical support, no response to service requests, incomplete work, unavailability of parts, and/or not providing a written service report. Should routine unacceptable performance occur, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to the contractor's task manager or on-site representative. A CDR template is attached to this QASP.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment, or other actions deemed necessary by the KO.

9. FREQUENCY OF MEASUREMENT

During contract/order performance, the COR will take measurements of the contractor’s performance per quarterly-scheduled treatment applications.

PRICE SCHEDULE

Uniforms for Maintenance and Plant Operations Branches and Mats

Base

Option

Option

Option

Option

CONTRACTING OFFICER STATEMENT

Only a warranted Contracting Officer acting within their appointed limits, has the authority to issue modifications or otherwise change the terms and conditions of this contract. If an individual other than the Contracting Officer attempts to make changes to the terms and conditions of this contract, you shall not proceed with the change and shall immediately notify the Contracting Officer. Proceeding with any work not authorized by the Contracting Officer will be at the Contractor’s own risk

CERTIFICATE OF INSURANCE

DATE:

TO: Contracting Officer for Contract _ ______________________________ Department of the Army, Baltimore District, Corps of Engineers, 2 Hopkins Plaza Baltimore, Maryland 21201

PROJECT: _________________________________________________________

CONTRACTOR: ___________________________________________________

This is to certify that insurance policies, the numbers of which are listed below and which conform to the minimum requirements of the clause contained in the contract entitled “Required Insurance”, are in force this date on behalf of the above-named contractor.

Comprehensive General Liability Policy No.: ____________ Bodily injury or death -$500,000 per occurrence *Expiration Date:

Motor Vehicle Liability (each motor vehicle) Policy No.:

Bodily injury or death $200,000 per person/$500,000 per occurrence *Expiration Date:

Property Damage $20,000 per occurrence Policy No.: ___________________________

*Expiration Date: __________________________

Worker’s Compensation and Employer’s Liability Policy No.: ________________________________ $100,000 per person *Expiration Date:

* The Insurer hereby agrees to notify the Contracting Officer in writing of any cancellation or any material change in policies which adversely affect the interests of the Government. Any such change in insurance shall not be effective for such period as may be prescribed by the laws of the State in which this contract is to be performed, and in no event less than thirty (30) days after written notice thereof to the Contracting Officer.

This Certificate of Insurance does not amend, extend or otherwise alter the terms and conditions of insurance coverage contained in Policy No.(s)

(If signed by Corporate INSURER: ________________________________ Officer of Insuring Company

AFFIX CORPORATE SEAL) ADDRESS: ______________________________________________

BY: _______________________________________

BY: (Attorney-in-Fact)

DELIVERY INFORMATION

CLAUSES INCORPORATED BY REFERENCE