B-52757 Inmate Communications EPS SIGNED.pdf
PDF 1 MB Posted
- Solicitation number
- 26-426DOC-CENTO-B-52757
- Issued by
- Illinois
About this file
This Emergency Purchase Statement filed by the State of Illinois Department of Corrections documents an emergency procurement for comprehensive inmate communications and electronic service delivery systems. The Illinois Department of Corrections (IDOC) initiated this emergency purchase to implement a complex electronic platform serving individuals in custody across the state's correctional facilities. The contract was awarded to Inmate Calling Solutions, LLC, a vendor selected from a competitively procured NASPO ValuePoint cooperative contract on May 29, 2026. The system encompasses self-development, education, friends and family contact, grievance tracking, entertainment, and administrative communications. IDOC identified the critical need to streamline offender communications and provide higher education electronically in a sustainable manner. The implementation includes technical oversight and installation of IT infrastructure across six months, including initial site assessments, hardware installation, staff training sessions, and distribution of new tablets to all individuals in custody at no additional cost to the state.
The contract amount is estimated at $344,167.00 and will be funded through State Appropriated Funds and other designated funding sources. The emergency procurement was justified under 30 ILCS 500/20-30 to prevent serious disruption in critical state services affecting health and safety. IDOC conducted competitive evaluation by analyzing multiple NASPO ValuePoint cooperative vendors and conducting research with states of similar demographic profiles. Inmate Calling Solutions was selected as most advantageous due to significantly lower calling rates (22% savings) and video visitation rates (40-60% savings) for the entire IDOC population, flexible streaming rates rather than flat fees, comprehensive service offerings, and provision of tablet hardware at no cost. The emergency contract is temporary and will be terminated once a new UPP Participation contract is completed. Upon searching the assigned NIGP code, only a single vendor existed in the database for this category.
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EMERGENCY PURCHASE STATEMENT
Page 1 of 2State of Illinois Chief Procurement Office for General Services Emergency Purchase Statement v.26.1
Emergency Purchases are conducted pursuant to 30 ILCS 500/20-30 and 44 Ill. Adm. Code 1.2030.
Zip: 78217State:TXCity:San AntonioAddress: 2200 Danbury Street
Vendor: Inmate Calling Solutions, LLC
Zip: 62702State: ILCity:SpringfieldAddress: 1000 East Converse Avenue
Division: FiscalAgency: Department of Corrections
Emergency Purchase Details BidBuy Reference #: B- 52757
Emergency Condition (select the appropriate option from the drop-down menu below):
To prevent or minimize serious disruption in critical State services that affect health, safety, or collection of substantial State revenues
Provide a description and reasons for needing this emergency purchase:
The IDOC needs a comprehensive, electronic, service delivery system for individuals in custody. This system should include but not be limited to self development, education, friends/family contact, grievance tracking, entertainment, and administration communication. IDOC requires a contractor to meet the agency's needs to deliver individual in custody content, streamline offender communications, and provide higher education electronically in an efficient manner that is sustainable and durable under a myriad of ever-changing circumstances.
Provide the conditions and circumstances that led to the need for this emergency purchase:
Currently, IDOC is utilizing services from a competitively procured, NASPO ValuePoint cooperative vendor, Inmate Calling Solutions, LLC.
Once a new UPP Participation contract is completed, the emergency contract will be terminated.
Reason for selection of this particular vendor:
The vendor was selected from a competitively procured, NASPO ValuePoint cooperative contract. IDOC then had an internal group that comparatively evaluated all awarded NASPO Valuepoint vendors to find the best solution to meet the department’s needs. After narrowing the list to three vendors that outlined solutions that appeared to address many of our needs, IDOC then had a smaller group that researched deeper into the providers by contacting other States with similar demographic profiles to our own and asked about their solutions. ICSolutions offerings were determined to be most advantageous to the state due to lower calling (22% savings) and video visitation rates (40-60% savings) for the entire IDOC population, flexible streaming rates (as opposed to flat fees) for content consumption, the comprehensive nature of the service offerings, technical oversight and installation of the IT infrastructure in six months (initial site assessments, installation of necessary hardware, and staff training sessions) and new tablet distribution to all individuals in custody at no cost which represents a significant overall cost savings to the State of Illinois and the individuals in custody.
Description of supplies or services to be provided:
The vendor is providing a comprehensive, electronic, service delivery system for individuals in custody. This system should include but not be limited to self development, education, friends/family contact, grievance tracking, entertainment, and administration communication. IDOC requires a contractor to meet the agency's needs to deliver individual in custody content, streamline offender communications, and provide higher education electronically in an efficient manner that is sustainable and durable under a myriad of ever-changing circumstances.
Emergency procurements shall be made with as much competition as is practicable under the circumstances, and agencies shall utilize best efforts to include contractors certified under the Business Enterprise Program in its emergency procurement process. 30 ILCS 500/20-30(a).
Describe the actions taken by the agency to make the emergency purchase with as much competition as is practicable under the circumstances:
The NASPO ValuePoint Cooperative contract for Inmate Communications Services is a comprehensive snapshot of price
Page 2 of 2State of Illinois Chief Procurement Office for General Services Emergency Purchase Statement v.26.1
Emergency Purchases are conducted pursuant to 30 ILCS 500/20-30 and 44 Ill. Adm. Code 1.2030.
Zip: 78217State:TXCity:San AntonioAddress: 2200 Danbury Street
Vendor: Inmate Calling Solutions, LLC
Zip: 62702State: ILCity:SpringfieldAddress: 1000 East Converse Avenue
Division: FiscalAgency: Department of Corrections competitiveness in the marketplace to this complex network of services. This coupled with IDOC's internal research determined the vendor most suited to meet the existing need.
List the actions taken by the agency that constitute its best efforts to include contractors certified under the Business Enterprise Program in this emergency purchase:
Upon searching the assigned NIGP, only a single vendor existed in the database.
Is there an active State contract available for the required supplies or services? Yes No
This emergency contract was awarded on the earliest of these dates: (choose one) the State agency communicated to the vendor to start work Date May 29, 2026 publication on the Bulletin identified the selected vendor the contract was signed by both parties
Amount ($) of this expenditure is: 344167.00 Amount is Actual or Estimated*: Estimated
*Pursuant to 44 Ill. Admin. 1.2030 (f)(5), if Estimated is indicated, an Emergency Final Cost form will be submitted by the State agency and published by the State Purchasing Officer no later than the tenth day of the succeeding month. If Actual is chosen and the total cost differs from the amount on this statement, an Emergency Final Cost form must be submitted and published within the same timeframe.
Select the type of funding to be used: Federal Funds State Appropriated Funds State Grant Funds Other
Signature This emergency purchase was made with as much competition as is practicable under the circumstances. Best efforts were utilized to include contractors certified under the Business Enterprise Program in the process.
I am authorized to make this emergency purchase, and I know and understand the contents of this statement and all statements herein are true and correct to the best of my knowledge.
Agency Signature: Title: SOURCING LIAISON
Printed Name: SANDY E. ROBINSON II Date: May 29, 2026
State of Illinois Chief Procurement Office for General Services Emergency Purchase Statement V.26.1 Page of
EMERGENCY PURCHASE STATEMENT
Page of State of Illinois Chief Procurement Office for General Services Emergency Purchase Statement v.26.1 Emergency Purchases are conducted pursuant to 30 ILCS 500/20-30 and 44 Ill. Adm. Code 1.2030.
Emergency Purchase Details Emergency Condition (select the appropriate option from the drop-down menu below):
Provide a description and reasons for needing this emergency purchase:
Provide the conditions and circumstances that led to the need for this emergency purchase:
Reason for selection of this particular vendor:
Description of supplies or services to be provided:
Emergency procurements shall be made with as much competition as is practicable under the circumstances, and agencies shall utilize best efforts to include contractors certified under the Business Enterprise Program in its emergency procurement process. 30 ILCS 500/20-30(a).
Describe the actions taken by the agency to make the emergency purchase with as much competition as is practicable under the circumstances:
List the actions taken by the agency that constitute its best efforts to include contractors certified under the Business Enterprise Program in this emergency purchase:
Is there an active State contract available for the required supplies or services?
If Yes is checked above, explain why the existing contract does not meet the need:
This emergency contract was awarded on the earliest of these dates: (choose one) *Pursuant to 44 Ill. Admin. 1.2030 (f)(5), if Estimated is indicated, an Emergency Final Cost form will be submitted by the State agency and published by the State Purchasing Officer no later than the tenth day of the succeeding month. If Actual is chosen and the total cost differs from the amount on this statement, an Emergency Final Cost form must be submitted and published within the same timeframe.
Select the type of funding to be used:
Signature This emergency purchase was made with as much competition as is practicable under the circumstances. Best efforts were utilized to include contractors certified under the Business Enterprise Program in the process.
I am authorized to make this emergency purchase, and I know and understand the contents of this statement and all statements herein are true and correct to the best of my knowledge.
11.0.0.20130303.1.892433.887364
| VendorZip: 78217 |
| VendorState: TX |
| VendorCity: San Antonio |
| VendorAddress: 2200 Danbury Street |
| Vendor: Inmate Calling Solutions, LLC |
| AgencyZip: 62702 |
| AgencyState: IL |
| AgencyCity: Springfield |
| AgencyAddress: 1000 East Converse Avenue |
| AgencyDivision: Fiscal |
| AgencyUniversity: Department of Corrections |
| CurrentMasterPage: |
| MasterPageCount: |
| ReferenceNumber: 52757 |
| DropDownListQuickPurchase: To prevent or minimize serious disruption in critical State services that affect health, safety, or collection of substantial State revenues |
| CheckBox1ProtectingHealth: 0 |
| CheckBox2DiscountedPrice: 0 |
| CheckBox3RareItems: 0 |
| CheckBox4Entertainment: 0 |
| CheckBox5AvoidLapsing: 0 |
| TextField2: The IDOC needs a comprehensive, electronic, service delivery system for individuals in custody. This system should include but not be limited to self development, education, friends/family contact, grievance tracking, entertainment, and administration communication. IDOC requires a contractor to meet the agency's needs to deliver individual in custody content, streamline offender communications, and provide higher education electronically in an efficient manner that is sustainable and durable under a myriad of ever-changing circumstances. |
| TextField4: Currently, IDOC is utilizing services from a competitively procured, NASPO ValuePoint cooperative vendor, Inmate Calling Solutions, LLC. Once a new UPP Participation contract is completed, the emergency contract will be terminated. |
| ExplanationForSelectingVendor: The vendor was selected from a competitively procured, NASPO ValuePoint cooperative contract. IDOC then had an internal group that comparatively evaluated all awarded NASPO Valuepoint vendors to find the best solution to meet the department’s needs. After narrowing the list to three vendors that outlined solutions that appeared to address many of our needs, IDOC then had a smaller group that researched deeper into the providers by contacting other States with similar demographic profiles to our own and asked about their solutions. ICSolutions offerings were determined to be most advantageous to the state due to lower calling (22% savings) and video visitation rates (40-60% savings) for the entire IDOC population, flexible streaming rates (as opposed to flat fees) for content consumption, the comprehensive nature of the service offerings, technical oversight and installation of the IT infrastructure in six months (initial site assessments, installation of necessary hardware, and staff training sessions) and new tablet distribution to all individuals in custody at no cost which represents a significant overall cost savings to the State of Illinois and the individuals in custody. |
| ExplanationSuppliesServices: The vendor is providing a comprehensive, electronic, service delivery system for individuals in custody. This system should include but not be limited to self development, education, friends/family contact, grievance tracking, entertainment, and administration communication. IDOC requires a contractor to meet the agency's needs to deliver individual in custody content, streamline offender communications, and provide higher education electronically in an efficient manner that is sustainable and durable under a myriad of ever-changing circumstances. |
| TextField3: The NASPO ValuePoint Cooperative contract for Inmate Communications Services is a comprehensive snapshot of price competitiveness in the marketplace to this complex network of services. This coupled with IDOC's internal research determined the vendor most suited to meet the existing need. |
| TextField1: Upon searching the assigned NIGP, only a single vendor existed in the database. |
| CheckBoxYes: 0 |
| CheckBoxNo: 1 |
| ExplanationDoesNotMeetNeed: |
| CheckBox1: 1 |
| DateField1: 2026-05-29 |
| CheckBox2: 0 |
| CheckBox3: 0 |
| DateField3: |
| TextFieldAmountExpenditure: 344167.00 |
| ActualOrEstimated1: Estimated |
| CheckboxFederalFunds: 0 |
| CheckboxStateAppFunds: 1 |
| CheckBoxStateGrantFunds: 0 |
| CheckBoxOther: 1 |
| AuthorizedSignature: |
| TitleField: SOURCING LIAISON |
| PrintedNameField: SANDY E. ROBINSON II |
| AuthorizedDateField: 2026-05-29 |
| IfOtherExplainTextField: |
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