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Attachment J-6
Unified Communications Enterprise
(UCE)
Workload Volume Reference Data
October 18, 2024
| 693KA8-24-SS-UCE_2 | Attachment J-1 |
| October 18, 2024 | UCE Workload Volume Statistics |
| 1 | WOrkload Volume Reference Statistics | 1 |
| 1.1 | Purpose | 1 |
| 1.2 | FAVES Workload Volume Statistics | 1 |
| 1.3 | CCS-W Workload Volume Statistics | 2 |
| 693KA8-24-SS-UCE_2 | Attachment J-6 |
| October 18, 2024 | UCE Workload Volume Statistics |
WOrkload Volume Reference Statistics Purpose This document provides historical statistics regarding workload volume for the Federal Aviation Administration’s (FAA’s) legacy environment that is tentatively planned to be replaced by the Unified Communications Enterprise (UCE). This attachment is for informational purposes only to provide prospective UCE offerors with baseline reference points for proposal planning purposes if the FAA elects to issue the planned UCE solicitation. Actual volume may be higher or lower than the values listed in this document. The UCE Statement of Work (SOW) and UCE Technical Specification (Attachment J-1) provide contractual requirements for the UCE scope of work.
FAVES Workload Volume Statistics The table below depicts all actionable Service Requests that have occurred on the current FAVES contract over the 12 month period from August 2023 – July 2024.
| FAVES Service Requests |
| Volume |
| Description |
| UC Service Requests |
| 33,808 |
| UC Service Requests: interactions with customers including MAC orders, video webinars moderation, EIS cutovers, FAVES migrations, end user training, questions on how to request various FAVES services, and video installations. |
| UC Trouble Requests |
| 6,928 |
| UC Trouble Requests: break/fix actions including LEC/Mission Support outages, engineering interaction on complex issues, technician involvement for restoration of services, and replacement of system hardware and phones. |
| Preventative Maintenance Inspection Requests |
| 581 |
| Preventative Maintenance Inspection Requests: annual site inspection for every FAVES system in the enterprise. |
| Maintenance Sustainment Requests |
| 77,914 |
| Maintenance Sustainment Requests: daily activity by technical/engineering staff for validation of services across the FAVES ecosystem. |
| Unactionable Service Requests |
| (581) |
| Total UC Actionable Service Requests |
| 118,650 |
FAVES SOC: The FAVES SOC operates 24/7/365 with a staff of security personnel comprised of managers, engineers, and analysts that perform daily FAVES enterprise monitoring, asset inventory, and discovery of 85,000 end user devices, performs vulnerability scanning on a weekly basis, and Federal Information Processing Standard 199 (FIPS-199) Moderate compliance testing daily. Data calls / bulletins management consists of compliance, verification, mitigation, and documentation, averaging 500 per year.
CCS-W Workload Volume Statistics The table below depicts actionable Service Requests associated with the FAA’s Conference Control System (CCS) deployment at the Air Traffic Control System Command Center (ATCSCC) in Warrenton, Virginia. The requests occurred on the current CCS-W[footnoteRef:1] contract over the 12-month period from September 2023 – September 2024. [1: Conference Control System - Warrenton]
CCS Change Request Description Frequency of Change Request (Est Per Year)
| Adding, Updating, or Removing Phone Numbers |
| 392 changes |
| Adding, Updating, or Removing Global Profiles |
| 26 changes |
| Adding, Updating, or Removing multi-phone number instantaneous conference calls |
| 15 changes |
| Adding, Updating, or Removing Graphical Interface Components |
| 8 changes |
| Adding, Updating, or Removing unique pin identifiers for stakeholders to access telecoms. |
| 38 changes |
| Adding, Updating, or Removing User Profiles. |
| 11 changes |
| Adding, Updating, or Removing Positional Functionality (i.e. changing a position from Terminal to En Route; a reconfiguration of the floor positions). |
| 3 changes |
| Adding, Updating, or Removing Positional Functionality (i.e. changing a position from Terminal to En Route; a reconfiguration of the floor positions). |
| 3 changes |
J-6 2 image1.png
