Attch 3 - Performance Work Statement.pdf

Ref. No. FA4855-21-Q-0005 BTES Test Administrator 23 October 2020

RFQ – Attachment 3

PERFORMANCE WORK STATEMENT FOR

BASE TRAINING AND EDUCATION SERVICES (BTES)

TEST ADMINISTRATOR

Cannon Air Force Base, New Mexico

PERFORMANCE WORK STATEMENT (PWS)

TABLE OF CONTENTS

SECTION PAGE

1 DESCRIPTION OF SERVICES 3

2 SERVICES SUMMARY 6

3 GOVERNMENT SUPPORT 7

4 CONTRACTOR PERSONNEL 7

5 FEDERAL HOLIDAYS/BASE CLOSURES 7

6 WORK SCHEDULE 8

7 SECURITY REQUIRMENTS 8

8 CONTRACTOR EMPLOYEE REPORTING 9

7 GLOSSARY 10

1. Description of Services.

The Contractor shall provide all necessary personnel to perform Base Training and Education Services (BTES) Test Administration Services for Cannon Air Force Base (CAFB). This requirement is for non-personal services in support of U.S. Air Force comprehensive testing program to include but not limited to non-voluntary off-duty education, the Defense Activity for Non-Traditional Education Support (DANTES), Career Development Courses (CDC) Test, Weighted Airman Promotion System (WAPS) and Air Force Professional Military Education (PME) testing programs. The government will provide all necessary equipment, supplies and materials to include workstations, computer (with internet access), telephone and other materials and equipment mutually agreed to fulfill the requirements of this contract.

1.1. Specific Tasks. The Test Administrator is responsible for administering the following categories of tests to eligible military and civilian personnel and their dependents as authorized by DANTES, AF, AFSOC and local regulations (NOTE: additional tests may be added as needed):

1.2. All DANTES-approved examinations (to include but not be limited to): college entrance exams (ACT, SAT, MAT); tests for college credit (CLEP, DSST, Regents, GRE Subject);

professional certification exams (PRAXIS, ASE); interest batteries (SII) and career assessment inventories (CAI).

1.2.1. All AFIADL tests including but not necessarily limited to those for CDC, NCOA, SNCOA, AWC, ACSC and SOS.

1.2.2. Any tests specifically required to be performed by the education office.

1.2.3. Tests requested to be administered by eligible personnel, such as qualification/certification exams.

1.2.4. Any test required by the Air Force that is not normally administered through the local military test control officer.

1.2.5. Other tests used in local advisement or guidance programs, to include career assessment and interest inventories, as requested by the ESO.

1.2.6. Provide CDC (AFSC and unit) statistical data report to HQ by the fifth calendar day of the month following the report period.

NOTE: Tests will be administered in accordance with instructions provided in testing handbooks, test examiner guides, and TCO/ATCO instructions to ensure no possibility of test compromise.

1.3. Related Administrative Tasks. The following tasks are elements of performance in the non-personal services contract which must be performed in conjunction with and in addition to the actual test administration. Require all examinees to present official picture identification before allowing them to test, check test materials for marks/missing pages before issuing them to students. Maintain official DANTES log for all tests, showing the individual’s name, the test title and the start and stop times for all test intervals. Ensure each student signs this Log upon receiving test and that all entries are complete and legible.

1.3.1. Instruct all examinees at the beginning of each session as follows:

a) To read carefully and follow instructions exactly as they are printed in the test booklet.

b) To adhere to any prescribed time limits. The contractor will ensure that all timing limits are adhered to and the examinee is aware of the time requirements for each test.

c) That all test materials, such as test booklets, answer sheets, scratch paper, must be given to the examiner before examinee leaves the room.

d) That slide rules, calculators, reference tables, may be used only when the test booklet instructions state that the use of these materials are allowed. (When scheduling exam, examiner will inform examinees that calculators, etc., may be used on specific exams).

e) Review each answer sheet as it is submitted by the examinee to ensure proper completion.

1.3.2. Check each reusable answer booklet as it is returned for marks and erase them completely. Check all booklets for missing pages and enter the time they are returned in the test log.

1.3.3. Complete safe and test office security forms at close of each test session. Ensure no money, supplies, forms, envelopes, inventories, brochures or booklets are stored in the safe.

Lock the safes and testing office doors and windows before leaving the testing office.

1.3.4. Prepare completed answer sheets, tests, checks/money orders, and any unused tests that may need to be returned, for mailing to the various testing agencies, according to the instructions for each type of test. All documents required for mailing will be fully completed by the contractor, except for the TCO/ATCO signature, prior to final check and sealing by the TCO/ATCO.

1.3.5. Inform TCO/ATCO immediately of any irregularities, which may represent the potential for a test compromise or complaint from a testing candidate.

1.3.6. Check DANTES exams upon receipt and enter test, serial and part numbers on the DANTES Automated Test Inventory Program (DATIP), ensuring that entries are made no later than the first duty day after tests are received. Update DANTES inventory sheets monthly via computer or by typing a new one.

1.3.7. Inventory contents of the safes (accountable DANTES and ECI materials) each time they are opened. Assist TCO/ATCO with weekly, monthly and quarterly inventories and with quarterly reports.

1.3.8. Identify all newly arrived ECI tests on the envelope, showing the name of the student, test identification number, date received, and expiration date. Enter all in stock ECI tests into the data file in the established format. Contact the squadron training NCO using the form provided to schedule testing within 1 business day.

1.3.9. The contractor shall prepare DANTES order forms for TCO/ATCO signature and advise TCO/ATCO of under or over-stocking of any test related item. Ensure adequate numbers of tests and answer sheets are maintained at all times based on prior usage patterns, student inputs and TCO recommendations.

1.3.10. Notify students when tests have arrived, first by mail and later by phone if needed.

File score reports in student records and enter score manually on front of student’s AF186.

1.3.11. Discard obsolete materials within 7 days of receipt of new publications and ensure dated exams are returned by expiration deadlines.

1.3.12. The contractor shall regularly review and update the DANTES Examination Program Handbook (DEPH), ensuring currency of all test instructions and policies.

1.3.13. The contractor shall maintain a file of specially ordered tests and handle all follow-up associated with these tests.

1.3.14. The contractor shall track statistical data related to test administration as required by ESO and assist the TCO/ATCO with reports and PowerPoint slides as statistical data requested. Statistical data will include (but not be limited to) monthly statistics on types of tests administered and to whom (by rank and service) and any additional test related data required for semi-annual and annual reports.

1.3.15. The contractor shall maintain all documents and correspondence files in a neat and orderly manner. Separate files by calendar year. Contractor will be responsible for making file labels and setting up the file for each new calendar year.

1.3.16. The contractor shall refer all questions on schedule changes or testing policy to the TCO/ATCO and all questions on interpretation or application of test results to the counselors.

1.3.17. The contractor shall prepare applicable advertising for special testing (ASE, NTE, GRE, etc.) for ESOs or ATCOs review and signature at least 3 weeks before the test order deadline.

1.4. Special Requirements.

1.4.1. Contractor employees shall complete the Examination for DANTES Testing Personnel and DANTES Test Administrator’s Instructional Course within two weeks after contract performance start.

1.4.2. Contractor employees shall maintain the most current DANTES Examination Program Handbook (DOD 1322.8.H), the Voluntary Education Program Instruction (AFI 36-2649) and the testing section of the Guide for Official AFIADL Test Offices.

1.4.3. The contractor shall report suspected or actual improper tester conduct to the TCO or ATCO as soon as possible after observation/occurrence and maintain data relating to tests administered IAW with DANTES and Air Force requirements.

1.4.4. The contractor shall follow guidance in the testing continuity book and reporting upgrade needs to the TCO or ATCO.

2. Service Summary (SS)

2.1. The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the Contractor’s Quality Control Plan provide information on contract requirements, the expected level of Contractor performance and the expected method of Government validation and confirmation of services provided. These thresholds are critical to mission success.

Performance Objective

(PO)

PWS

para.

Performance Threshold (Per Month or As Indicated)

Method of Surveillance

SS-1

Administering categories of tests to eligible military and civilian personnel

Para.

1.2 - 1.2.5

Zero test missed

Documented Customer Complaint / Periodic Surveillance

SS-2

Provide Reports to HQ by the 5th day of each month

Para.

1.2.6

Zero misses

Documented Customer Complaint / Periodic Surveillance

SS-3

Inform TCO of Irregularities

Para.

1.3.6

Zero misses

Documented Customer Complaint / Periodic Surveillance

SS-4

Contractor employee qualifications

Para. 4.3 Zero exceptions

Documented Customer Complaint / Periodic Surveillance

SS-5 Contractor employee availability

Para 4 inclusive

Zero exceptions

Documented Customer Complaint / Periodic Surveillance

2.2. Contracting Officer (CO) and Contracting Officer Representative (COR). The CO will appoint a government representative COR for management of the day-to-day activities of the contract. The identity, title and authority of this representative will be provided in writing to the contractor after contract award.

3. Government Support

3.1. This requirement does not provide Government Furnished Property as define in FAR 45.101(3). The government will provide a designated working area for the contractor and a telephone for the transmission of official Government information only. The use of Government phones by the contractor constitutes consent to monitoring, in accordance with Department of Defense Directive (DODD) 4640.6, Communications Security Telephone Monitoring and Recording.

3.2. Conservation of Utilities. The contractor shall be responsible for operating under conditions which prevent the waste of utilities service including but not limited to lighting, mechanical/electronic equipment, and water conservation.

4. Contractor Personnel. The Contractor shall not employ persons for work on this contract if such employee is identified to the Contractor by the CO as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population.

4.1. The Contractor shall not employ any person who is an employee of the U.S. Government if employing that person would create a conflict of interest. Additionally, the Contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval according to DOD 5500-7-R Joint Ethics Regulation.

4.2. Contractor personnel shall present a neat appearance and be easily recognized as Contractor employees.

4.3. Contractor Employee Qualifications. Contractor employee for Base Training and Education Services/Test Administrator shall have a baccalaureate degree from a regionally accredited American college or university. Excellent customer service skills and verbal communication skills are preferred.

5. Recognized Federal Holidays/Base Closures. There may be Federal holidays or situational days when the contractor is not required to perform service, except in emergency situations or to support specific mission needs. The holidays are:

New Year's Day January 1 Martin Luther King, Jr. Day Third Monday in January Washington’s Birthday Third Monday in February Memorial Day Last Monday in May Independence Day July 4 Labor Day First Monday in September Columbus Day Second Monday in October

Veterans Day November 11 Thanksgiving Day Fourth Thursday in November Christmas Day December 25

5.1. If a holiday falls on a Saturday, the preceding Friday will be observed. If a holiday falls on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling services for the first day after the holiday observance. The Government will provide the contractor at least 7 days advanced notification when work is required during a Federal holiday.

5.2. Other Base Closures. Work scheduled but not accomplished because of base closure due to exercises or real-world events will be accomplished as soon as possible after base reopening.

6. Work Schedule.

6.1. The Government will determine the number of hours required each week and will provide to the contractor in writing with the Tentative Schedule (Schedule) 14 days prior to the designated work hour.

a. Ideally, three morning sessions 0700-1200 and two to three afternoon sessions 1230- 1800 will be scheduled each week, depending on student demand.

b. Hours are determined by the number of scheduled examinees; at least five (5) but no more than thirty (30) authorized examinees per session.

c. Contractor will arrive at least 15 minutes prior to start of each test session to ensure sessions begin promptly.

d. The contractor shall remain on an on-call basis. If changes to the Schedule are contemplated, the Government will notify the Contractor within 48 hours.

6.2. A total of 8 hours will be performed in one calendar day for a maximum of forty

(40) hours per week.

6.3. PERFORMANCE OF SERVICE DURING CRISIS OR HEIGHTENED SECURITY.

The services under this contract are not essential for performance during crisis. The CO will determine circumstances which constitute a crisis based on direction from Security Forces and base leadership.

7. Security Requirements. The contractor employees shall comply with Cannon AFB security requirements imposed by the Installation Commander at all times while on Cannon AFB premises. The contractor shall obtain all necessary passes, decals, badges, or other items required for access to perform contract services at Cannon AFB. The contractor is responsible for accountability of all such media, which shall be surrendered to the Security Forces Squadron

Pass and Registration Section upon completion or termination of the contract or upon termination of an individual’s employment with the contractor. The contractor shall comply with all Cannon AFB policies regarding entry to the installation, rules of the road, contingency operations compliance, and photography prohibitions. Contractor employees are authorized entry to the installation for the purpose of work under this contract only, and are not authorized in other facilities or areas without prior government authorization. Due to safety/security requirements, contractor personnel shall be required to fluently speak, comprehend, read and write English.

7.1. Physical Security. The contractor shall be responsible for safeguarding all Government keys provided, if any, for contractor use. At the close of each work period Government facilities, property, and materials shall be secured. The contractor shall ensure all keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

7.1.1. The contractor must be aware that entry requirements are subject to change due to installation and world situations. All contractor employees may be subject to a background check through the FBI for base access. Contractor and contractor employee vehicles maybe subject to search prior to gaining base entry. The contractor should plan and allow for delays as a result of increased and ever-changing security procedures.

7.2. Key Control. In the event keys are lost or duplicated, the contractor shall, upon written direction of the contracting officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the locks is the contractor’s responsibility. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost is the responsibility of the contractor.

8. Contractor Manpower Reporting. The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the “U.S. Air Force” via a secure data collection site. The “Deploying Contractor Service Contract Reporting in the System for Award Management” policy letter signed 15 Oct 2020 (https://www.acq.osd.mil/dpap/policy/policyvault/USA002161-20-DPC.pdf) states that DoD contractors will begin reporting FY2020 manpower data under applicable service contracts in the SCR section of SAM. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year.

9. Glossary of Terms. Commonly used military and education-related acronyms, abbreviations and definitions with which contractor must be familiar:

AEA Assistant Education Advisor NPSC Non-Personal Services Contract (covers each contract position) BESC/BESP Base Education Services Center/Base Education Services Program BTES Base Training and Education Services BEPAC Base Education Plan and Advisory Committee ESS Education Services Specialist ESC Education Services Center (BTES) ET Education Technician TE Test Examiner MAJCOM Major Command (major divisions within the Air Force) ACC Air Combat Command (HQ at Langley AFB, VA) AFSPC Air Force Space Command (HQ at Peterson AFB, CO) AETC Air Education and Training Command (HQ at Randolph AFB, TX) AMC Air Mobility Command AFMC Air Force Material Command PACAF United States Air Forces Pacific (HQ at Hickam AFB, HI) USAFE United States Air Forces Europe (HQ at Ramstein AFB, GE) AFSOC Air Force Special Operations Command AFRC Air Force Reserve Command ANG Army National Guard DANTES Defense Activity for Non-Traditional Education Support TCO Test Control Officer ATCO Alternate Test Control Officer CLEP College Level Examination Program (test for credit) DSST DANTES Subject Standardized Test (test for credit) GED Tests of General Education Development (high school equivalency exam) SAT Scholastic Aptitude Test (undergraduate entrance exam) ACT American College Test (undergraduate entrance exam) GRE Graduate Record Exam (graduate entrance exam--only subject tests on base) GMAT Graduate Management Admissions Test (specialized graduate entrance exam) MAT Miller Analogies Test (graduate entrance exam) GED Tests of General Education Development (high school equivalency) SII Strong Interest Inventory PRAXIS National Teacher Certification Exam (Includes general and subject tests)

TTT Troops to Teachers program (see DANTES web site) TA Tuition Assistance (military)

CTA Civilian Tuition Assistance (available to permanent ACC civilians only) TA Cap Annual per person limit of $4500 (set by Congress for all Services) SH Semester Hours QH Quarter Hours AFAEMS Air Force Automated Education Management System SOC Servicemen’s Opportunity College (All on base schools are

SOC members) CCAF Community College of the Air Force DE Distance Education DL Distance Learning PME Professional Military Education ECI Extension Course Institute (old name for AFIADL) AFIADL AF Institute of Advanced Distributed Learning AFIT Air Force Institute of Technology ALS Airman Leadership School FTAC First Term Airman Center NCOA Noncommissioned Officers Academy SNCOA Senior Noncommissioned Officers Academy Course 5 SNCOA by computer assisted distance learning program Course 8 SNCOA by correspondence SOS Squadron Officers School (required PME for AF Captains) ACSC Air Command and Staff College (required PME for AF Majors) AWC Air War College (required PME for AF Lt Colonels) NYR New York Regents (popular external degree program) ERAU Embry Riddle Aeronautical University (2, 4 and MS/MBA degrees on base) CMU Central Michigan University (graduate management degrees on base) Park Park University (private university offering 2 and 4 yr mgt degrees on base) MOU Memorandum of Understanding (governs schools operating on base) VA Veterans Assistance VEAP Veterans Educational Assistance Program (no longer open to new depositors) MGIB Montgomery GI Bill (covers most ACDU personnel unless declined) AECP Airman Enlisted Commissioning Program AFROTC Air Force Reserve Officer Training Corps SOAR Scholarships for Outstanding Airmen to ROTC POC-ERP Professional Officer Course-Early Release Program (requires 2ys college) AFA Air Force Academy LEAD Leaders Encouraging Airman Development (for AFA or AFA Prep

School)

OTS Officer Training School (requires completed 4 year degree) Bootstrap Permissive TDY for academic purposes AcDu Active Duty PCS Permanent Change of Station (leaving current base) PCA Permanent Change of Duty (changing jobs but remaining at current base) TDY Temporary Duty (involves official orders sending the person elsewhere)