Attachment3_Program Outcomes_RESET_RFR.docx

This is a Program Outcomes performance table for the Refugee Employment and Skills Enhancement Training (RESET) Program administered by the Massachusetts Office for Refugees and Immigrants (ORI) in Springfield. The document establishes performance metrics and outcomes tracking for three federal fiscal years: FFY24, FFY25, and FFY26 (October 1, 2025 through May 31, 2026). The table measures enrollment and participation across multiple service categories including English for Speakers of Other Languages (ESOL) classes, vocational skills training (VST) and occupational training (OT), job placement, and employment retention. Key performance indicators tracked include total enrollments, new enrollments, carry-ins from previous fiscal years, and the number of participants achieving first-time employment in both full-time and part-time positions.

The outcomes table also establishes performance benchmarks for employment quality and economic self-sufficiency metrics, including average hourly wage rates, the number of participants earning $16.50 or higher per hour, and 90-day employment retention rates. Additional performance measures include tracking re-employment and job upgrades, as well as the number of participants reducing or terminating cash assistance due to employment. The RESET program is federally funded under the Massachusetts Refugee Resettlement Program (MRRP) and provides an integrated service model combining ESOL/VESOL instruction with employment and employability services and workforce training to support eligible refugees in achieving economic self-sufficiency.