Attachment01_StatementOfWork.pdf

NPS Solicitation 140P6224Q0035 Statement of Work

1. DESCRIPTION OF SERVICES.

A. The contractor shall provide all tools, labor, material, supplies and equipment necessary to perform custodial services to present a clean, neat, and professional appearance in the identified areas of the Administration Building, Lamar Bathhouse, and Law Enforcement Building at Hot Springs National Park. These are historic structures and are either part of the Bathhouse Row National Historic Landmark or are eligible for inclusion in the National Register of Historic Places.

a. The Administration building is two stories and approximately 2,150 square feet is common area covered by this contact.

b. The Lamar Bathhouse is two stories and approximately 10,120 square feet is common area covered by this contract.

i. Excludes staff offices, bookstore, and museum spaces.

c. From the start of the contract until September 30, 2024, the Law Enforcement office is the Duplex (Building 71A&B) and is approximately total 1800 sq feet covered by this contract.

d. Beginning October 1, 2025, the Medical Directors Residence will be included, and it is approximately 3,760 square feet covered by this contract.

B. Government will furnish all toilet paper, paper towels, and hand soap needed to replenish the restrooms and/or kitchens.

a. Contractor will advise Contracting Officer Representative (COR) when supplies are running low.

i. Government will replenish stock of paper and soap supplies within 14 days of notification of low stock.

C. The contractor shall comply with all applicable local, state, and federal laws; and the requirements of this Statement of Work (SOW).

a. The contractor, through innovation, technology, and other means, shall perform the required custodial services at frequencies determined by the contractor to meet the standards expressed within the SOW, and its attached documents.

b. The contractor must meet the prescribed standards for the specific tasks that are stated in the “Service Delivery Summary” (SDS) to be regarded as acceptable.

c. The contractor will follow The Secretary of the Interior’s Standards for the Treatment of Historic Properties.

i. Chemical or physical treatments, if appropriate, will be undertaken using the gentlest means possible. Treatments that cause damage to historic materials will not be used. For example, on historic surfaces, do not use harmful chemicals, methods, or solvents.

D. Services considered unacceptable determined based on the prescribed method of surveillance and inspection shall be reperformed at no additional charge to the government.

a. For those services that cannot be re-performed the government inspector or Contracting Officer Representative (COR) shall notify the contracting officer.

b. The contracting officer will contact the contractor to discuss consideration.

1.2 LEVEL OF CLEANING

A. Kitchens, conference rooms, hallways, foyers, stairs, landings, and floors

a. All common area interior spaces shall be free of obvious dirt, debris, cobwebs, and dust.

b. Glass surfaces shall be clean and free of smudges.

c. Furniture shall be free of obvious dust, dirt, and debris.

d. Trash and recyclables will be collected, bagged, and placed in the following locations for NPS staff to pick up:

i. Administration Building: kitchen on the first floor.

ii. Lamar Bathhouse: at the bottom of the staircase closed to the back door and in proximity to the recycling bins.

iii. Law Enforcement offices: in the mud room area close to the back door or similar location inside the building

e. Trash cans shall be maintained and emptied as necessary to be clean, free of dirt, stains, and debris.

f. Recycling and cardboard shall be gathered and bagged (except cardboard) and placed in the following locations:

i. Administration: cardboard will be taken next door to the Lamar Bathhouse and placed in the cardboard recycling containers on the first floor by the stairs closest to the back door. Other recyclables will be bagged by commodity and placed in the kitchen on the first floor.

ii. Lamar Bathhouse: Cardboard will be placed in the cardboard recycling containers. Other recyclables will be bagged by commodity and placed adjacent and out of the floor of traffic by the cardboard recycling containers.

iii. Law Enforcement: cardboard will be placed in the same location as the trash (see section d above). Other recyclables will be bagged by commodity and placed in the same general location.

g. Carpets will be clean, free of obvious spots, stains, dirt, and debris.

h. All floors will be maintained according to best trade practices.

i. Floors requiring a finish shall be maintained at a high luster and free of all marks.

ii. Individual offices in the Administration building will be vacuumed and trash collected.

B. Restrooms

a. Will be cleaned and disinfected.

b. Refill dispensers, empty trash, clean and sanitize all restroom fixtures.

c. Floors will be cleaned, disinfected and free of dust, dirt, debris, or bacteria using approved antibacterial cleaning supplies.

d. Walls will be free of obvious dirt and dust.

e. Restroom supplies shall be replenished as needed to maintain an adequate supply of products such as hand soap, toilet paper, and paper towels.

C. Upstairs Suite #2 (left side) of Administration Building

a. Trash will be collected disposed of by placing in proper containers designated for trash.

b. Trash cans shall be maintained and emptied as necessary to be clean, free of dirt, stains, and debris.

c. Coffee station will be clean, free of dirt, stains, and debris.

d. Floors will be vacuumed once per week.

D. Carpet Cleaning (shampooing)

a. One time per year, the contractor will shampoo the carpets.

b. The contractor shall coordinate with the facility managers to determine when the shampooing will be accomplished.

1.3 FREQUENCY OF CLEANING

A. 2 days per week, excludes weekends.

a. Does not have to be same two days for each building.

b. Suggested schedule of Monday or Friday and Wednesday.

1.4 WINDOW CLEANING SERVICES (to include blinds)

A. The interior of all windows will be cleaned without streaks or smudges.

B. All cleaning solutions for the windows and blinds must be green products and be approved by the COR or inspector prior to use.

C. The interior windows will be cleaned twice per month per the contractors approved cleaning schedule (this does not include entrance doors, see paragraph b).

a. Special Considerations: Window casings are historic. Blinds are fragile and hard to replace.

D. All entrance door glass (interior and exterior) will be cleaned to maintain a streak and smudge free appearance.

E. All blinds will be cleaned to be dust and dirt free, have a clean and neat appearance.

a. The cleaning will be performed twice per contract period.

b. The cleaning schedule will be included in the contractors cleaning schedule to be submitted for approval by the COR or assigned inspector. The contractor is to notify the COR or inspector anytime they are aware a blind is damaged or in need of repair/replacement.

1.5 INITIAL CLEANING

A. An initial, one-time deep cleaning will be provided on all areas covered by this contact.

a. Extensive cleaning to bring them up to an acceptable level of clean.

b. Excludes carpet shampooing.

c. Includes cleaning windows and blinds.

2. SERVICE DELIVERY SUMMARY (SDS)

2.1 Performance Objectives Performance

A. Basic Cleaning Services: All areas shall be cleaned to meet the quality and commercial standards specified in this SOW.

B. Restroom Only Cleaning Services: All areas shall be cleaned to meet the quality and commercial standards specified in this SOW.

C. Window Cleaning: All interior windows will be cleaned to the standards specified in this

SOW.

D. Cleaning the Blinds: All blinds will be cleaned to the standards specified in the SOW.

3. NEEDED REPAIRS:

3.1. Notification

A. The contractor shall notify the government of any needed repair(s) of assigned space or of any area that may affect performance of contract work, present unsafe and/or unhealthy condition, or cause any delays or interference of work by employees of the contractor.

B. Such notification shall be made immediately by the contractor to the COR, inspector, or the Contracting Officer assigned to this contract.

4. GENERAL INFORMATION:

4.1. Hours of operation.

A. The operational hours for the site are 8:00am to 4:30 0pm Monday to Friday.

a. Work shall be accomplished during these hours.

4.2. Contractor’s Personnel.

A. The contractor shall provide an on-site point of contact (POC) for contractual matters while working on-site.

B. The contractor will also provide a POC for all Park operational hours, in case of emergency.

a. The POC must have the authority to obligate the contractor.

b. The contractor shall provide the POC contact information to include Name, Address, Email Address and Telephone Number.

4.3. Contractor personnel shall present a neat appearance and be easily recognized.

A. This may be accomplished by wearing clothing bearing the name of the company or by wearing an appropriate badge containing the company name and employee name.

B. Contractor must also be aware; background checks may be required of all employees working on-site.

a. The background checks will be no cost to the contractor.

4.4. Physical Security.

A. The contractor shall be responsible for safeguarding all Government property.

a. At the close of each work period, Government facilities, equipment, and materials shall be secured.

4.5. Key Control.

A. The contractor shall establish and implement methods of ensuring that all keys issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons.

B. No keys issued to the contractor by the government shall be duplicated. The contractor shall develop procedures covering key control.

4.6. Service Schedules.

A. The contractor shall develop and maintain a service schedule for each building listed.

a. The service schedule should indicate the days of the week, task, and frequency of service to be performed.

b. The service schedule shall be submitted as soon as possible after contract award B. The contractor shall coordinate with Contracting Officers Representative (COR) to agree upon a daily schedule and time that cleaning shall be done that is convenient both to the contractor and the occupants of the building.

C. The contractor shall comply with the submitted schedule as approved by the Contracting Officers Representative (COR).

4.7. Revised service

A. Schedules shall be submitted two weeks prior to the end of the month.

B. The new schedule shall begin no sooner than the beginning of the month following submittal.

4.8. Workload Estimate.

A. The Government's estimate of square footage represents the Government's best estimate of the actual square footage of designated areas.

B. The COR shall also notify the contractor if a facility undergoes renovations, which prevents the contractor from performing cleaning duties.

C. The COR or Inspector will notify the contractor of potential renovations that may require alteration of their workload.

4.9. Material Safety Data Sheets (MSDS).

A. The contractor shall provide to the COR 3 copies of the MSDS for all approved cleaning products used during the performance of this contract not less than one week prior to providing service.

B. The contractor shall use no cleaning product until approved.

4.10. Contractor Quality Control Plan.

A. The Contractor will establish a complete quality control plan to assure the requirements of the contract are provided as specified.

a. Copies of the Contractor's Quality Control Plan will be provided to the COR and prior to service beginning.

B. This plan will include, but not be limited to the following:

a. Inspection system covering the services stated in the Scope of Work by section.

b. Specify the areas to be inspected on either a scheduled or unscheduled basis or the title of the individuals who will perform the inspection.

c. Method for identifying deficiencies in the quality of services performed before the level of performance is unacceptable.

C. A file of all inspections conducted by the contractor and any corrective action taken.

This documentation will be always made available to the government during the term of the contract.

5. SPECIAL REQUIREMENTS.

5.1. Cleaning Supplies.

A. The Contractor will be required to use environmentally safe “Green Cleaning Products” and “Supplies” only.

a. Exceptions will be made on a case-by-case basis if a green product needed are not available in certain situations.

B. The Contractor may not use harmful chemicals, methods, or solvents on historic surfaces.

C. The Contractor will be required to supply a list for approval, prior to beginning work, of cleaning methods, process, and products to be utilized on all spaces.

a. No activity may occur prior to this approval.

6. List of Required Submittals A. The contractor shall provide to the COR, as soon as possible after contract award and before service begins, an on-site point of contact (POC) for contractual matters while working on-site (section 4.2).

B. The contractor will provide to the COR, as soon as possible after contract award and before service begins, contact information, including name, phone number, address and telephone number, for a POC with authority to obligate the contractor and is available during all Park operational hours (section 4.2).

C. The contractor will provide to the COR a service schedule listing days of the week, task, and frequency of task to be performed, for review and approval for each building listed as soon as possible after contract award and before work begins (section 4.6).

D. The contractor will provide to the COR a schedule changes and/or revisions listing days of the week, task, and frequency of task to be performed, for review and approval for each building listed two weeks prior to the end of the current operational month (section 4.7).

E. The contractor shall provide to the COR a list of intended cleaning supplies for approval as soon as possible after contract award and before work begins (section 5.1).

F. The contractor shall provide to the COR three copies of the MSDS for all approved cleaning products no less than one week prior to product use (section 4.9)

G. The contractor will provide to the COR a quality control plan as soon as possible after contract award and before work begins (section 4.10)

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